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Rated 4.5 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by OK - Rooms had musty smell Staff was very helpful. The rooms smelled musty - the first one I was assigned actually smelled horrible but they quickly assigned me a different room. The second room was just kinda shabby. Torn upohlstery on chair, some things kinda out of place like they had just used leftover furniture. The lobby area was quite nice. For the price, I'd look elsewhere. There are many to choose from in the Jordan Creek area. November 22, 2013
Rated 3.0 out of 5.0 by Not the room I expected I have stayed here twice before and was so pleased with the room and experience but this time was so disappointing that we won't go back. Our room was very stuffy and dark, not the room I thought I was getting and the staff was not able to change our room. We must have been in a room by the wash machine and heard that constantly, as well as loud clanging from somewhere. So sorry this won't work foe us again! November 20, 2013
Rated 5.0 out of 5.0 by Quality Hotel & Service My daughter and I make an annual trip to Des Moines for mega shopping and spend two nights at the Holiday Inn West Des Moines - Jordan Creek. We started staying here when it was brand new and every time we stay we feel like it is still brand new. Everything is so clean and fresh. Our room is very nice and the beds are comfortable. Love the shower. We have eaten in Johnny's steakhouse several times and the food is excellent. The bar is really nice and we like sitting there in the evening and unwinding. We take advantage of the hot tub and pool, very relaxing after a long day of shopping! The staff is excellent, great service and very friendly. We wouldn't even consider staying anywhere else. November 15, 2013
Rated 5.0 out of 5.0 by Great place to stay This facility is great. It is close to shopping , dinning, and entertainment. Johnny's Resturant is a great place to entertain family and friends. The breakfast is a real bargain. We always stay her when we are in the Des Moines area. October 29, 2013
Rated 5.0 out of 5.0 by :-) Excellent stay, unfortunately they did not have anything available for upgrades at that time. October 26, 2013
Rated 4.0 out of 5.0 by food I was quite disappointed in the breakfast buffet. The bacon was great, but the bread and pancakes were dried out. Our waitress only brought our beverage out, but never came back to refill or check on us. October 23, 2013
Rated 4.0 out of 5.0 by Business Stay Hotel was very clean and staff was very accomadating. Will stay again. October 21, 2013
Rated 5.0 out of 5.0 by Excellent This was a very pleasant stay. The room was VERY clean, the bed comfortable and it was quiet! The room decor was attractive and comfortable. The hotel itself was very nice and the staff was friendly and accommodating. This is an excellent area of the Des Moines and convenient to Wells Fargo Arena downtown where we went to see two Iowa Wild hockey games the weekend we were there. Shopping at Jordan Creek Mall is just a few minutes away and there are numerous dining options in the neighborhood in addition to Johnny's right at the hotel which is an excellent restaurant. October 17, 2013
Rated 5.0 out of 5.0 by My home away from home in Des Moines The fact that this hotel is almost six years old and still looks this good is a testament to the staff. I'm always greeted with a smile and by name upon check in. October 14, 2013
Rated 5.0 out of 5.0 by Great place to stay Convenient location next to highway, food, and shops. Room was clean and comfortable. Nice lobby and bar. The bar adds a nice appeal to the place. The breakfast we got for room service was great and good value. We did not use the pool. I would definitely stay here again. October 9, 2013
Rated 5.0 out of 5.0 by Wonderful Experience! Stayed one night. This was a remarkable experience as it was, friendly and very quiet! I liked it so much, I inqured with my professional association about having a meeeting held at this location. October 2, 2013
Rated 4.0 out of 5.0 by Good location My entire three day experience at this facility was great. The room was great and kept clean. September 24, 2013
Rated 4.0 out of 5.0 by Overall very good I would have given this 5 stars but the AC unit was too noisy. It woke us when it kicked in at night. It cooled but we did not sleep as well as we would have liked. We had a king room with shower only and the shower head was amazing! September 5, 2013
Rated 5.0 out of 5.0 by Great stay Friendly staff in a great location. Great hotel restaurant. September 5, 2013
Rated 5.0 out of 5.0 by Great hotel The hotel was very clean and the staff was very friendly. The only problem I encountered was that the bathroom had no bathtub and the sink was small so washing my hair apart from showering was a problem. Otherwise, this was a great hotel in a good location. September 2, 2013
Rated 5.0 out of 5.0 by love this place Everything from the minute I walked in was fantastic! The staff is so friendly and the room was great. And in the morning the steakhouse had an unbelievable breakfast for just $8.99. I'll be coming back here again for sure. August 28, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff The staff are very friendly and helpful which only added to the very well kept and clean premises. Wouldn't hesitate to to reccomend or stay again.Great place with lots of shopping and diniig options close by. August 27, 2013
Rated 4.0 out of 5.0 by Front desk Front desk staff very friendly and helpful. We were greeted the second we walked in the door.. Very convenient location. We had a suite and enjoyed the extra space of the room. August 23, 2013
Rated 5.0 out of 5.0 by Very nice facility in good location Very nice hotel with a very nice Italian Steakhouse attached (there are vegetarian, pasta, and chicken entrees, too). Comfortable bed and spacious room caused me to rate this hotel excellent. I am a federal employee and the hotel also offered a good rate. August 21, 2013
Rated 5.0 out of 5.0 by Good Stay Overall great time. Hotel staff was very friendly and enjoyed my entire stay. Went to the state fair while I was in town and also had a blast there. Will stay at this location again when I am in Des Moines. Thank You! August 20, 2013
Rated 5.0 out of 5.0 by Super Friendly From the time the front door opened, a friendly greeting from all was had from the front desk to the maintenance man on the top floor. All offered to help with the luggage cart. Thanks for the cold drinks though the Priority Club to take with us! August 19, 2013
Rated 5.0 out of 5.0 by West Des Moines Jordan Creek This Holiday Inn has an upscale, classy feel. We have stayed here with our family several times. Every visit we find the staff friendly and helpful. August 15, 2013
Rated 5.0 out of 5.0 by Nice hotel If you are looking for a nice hotel with friendly staff while you are in Des Moines, then look no further. Staff is very helpful and the rooms are big, spacious, and very comfortable. August 14, 2013
Rated 5.0 out of 5.0 by Wonderful staff and great comfort My husband and I spend our anniversary every year here. The staff is very friendly and helpful. The accommodations are excellent. We wouldn't go any where else! The breakfast buffet at Johnny's is delicious. August 9, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Great value at the last minute. Awesome location. Close to new shopping center and eateries like Joes Crab Shack !!!! August 7, 2013
Rated 4.0 out of 5.0 by Very nice hotel I used my annual free stay for this visit and I would stay at this hotel again. It was easy to get to and very well-appointed. The person checking me in was not overly firnedly once he learned I was using my free stay though. August 5, 2013
Rated 5.0 out of 5.0 by Two wonderful employees I forgot names-- but great front counter service--- maybe Josh? Checked us in (7/26/13) and out (7/28) and helpful along the way. Waitress-- cute blonde gal- great laugh, great attitude, great patience and sense of humor! July 26th evening shift August 3, 2013
Rated 5.0 out of 5.0 by love, love, love this hotel We love this hotel. It is the best IHG we have stayed in. Found it driving north on I35 and loved it so much, we made a point of stopping again going south. Everything is clean, the staff is great and responsive, and the restaurant was superb. Even the flowers in the décor outside the door are groomed. The reception has the elevator waiting for you when they see you walking across the lobby. Rooms are large and the shower huge. As always, 100% nonsmoking and the beds are comfortable. Highly recommend the breakfast buffet. Tons of shopping and restaurants around. If we are ever in the area, this is our stop! July 13, 2013
Rated 4.0 out of 5.0 by Great hotel and location Unfortunately the air conditioned failed during night and did not properly cool the room. The pillows are a little to hard for my taste. Everything else was perfect, great staff, very pleasing. I have stayed several times and always enjoy.. Really like Johnnys Italian Steakhouse. I will stay again the next time I need a room in DSM, the airconditioned can be fixed, maybe I'll bring my own pillow. Thanks July 11, 2013
Rated 5.0 out of 5.0 by Great service and great accomodations. I was there in June for my son's wedding. We had guest staying at the hotel. I also had the Rehearsal Dinner at the restaurant in the hotel. Everything was perfect. Everything went smoothly. The people at the West Des Moines-Jordon Creek Holiday Inn were wonderful. The accommodations were great also. I hope I have the opportunity to go back there again. Thank you so much. June 17, 2013
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