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Rated 4.6 out of 5 by 176 reviewers.
Rated 5.0 out of 5.0 by Nice property, good choice for full service hotel in area Very nice rooms and common areas. It is a newer hotel. I had a higher floor room and it was very quiet. August 18, 2014
Rated 5.0 out of 5.0 by HI Jordan Creek Great place to stay when in Des Moines. Great restaurant and close access to everything. August 11, 2014
Rated 1.0 out of 5.0 by Looks nice but bad experience Was very happy with hotel check in process and staff working during the check in process. We were upgraded to suite and room was nice up to date. Bathroom tub/shower needed work and didn't drain properly. Room service is not kid friendly. No pay per view movies available to our disappointment. Management was rude when we dealt with an issue regarding our camera we accidently left in room. Would not return back to this hotel. August 8, 2014
Rated 5.0 out of 5.0 by Great Exoerience Manager upgraded our room to a suite as we were in town for 5 days for the AAU Track Meet. The Suite was roomy and comfortable and made our stay very enjoyable. Thanks again Holiday Inn, we really appreciate it. August 5, 2014
Rated 5.0 out of 5.0 by Very nice, a great place to stay We were impressed with this up scale Holiday Inn, a great venue at a great value. If back in the area would definitely stay there again. Recommend it to anyone else in the area looking for a nice hotel. August 4, 2014
Rated 5.0 out of 5.0 drippy faucet faucet in 403 dripped. I tired to sut it off entirely, but could not. Was not a huge issue, but wanted you to be aware. August 4, 2014
Rated 5.0 out of 5.0 by the best This is the best holiday inn I have ever stayed in July 31, 2014
Rated 5.0 out of 5.0 by great service and clean Staff in all area's of the facility were very attentive and accommodating. July 30, 2014
Rated 5.0 out of 5.0 by Nice room, comfortable bed and beautiful hotel This hotel upholds the good taste and luxury ambiance. The inhouse restaurant ~ Johnny's~ had delicious food and the ambiance was wonderful. Even though we had ordered our meal 30 minutes before closing, the staff was cheery, helpful and pleasant to talk with. July 26, 2014
Rated 5.0 out of 5.0 by Excellent service and friendly staff Great stay here :) Very nice hotel and grounds. Very comfortable and quiet room. Staff very friendly and helpful with local attractions and a great shuttle to get you where you are going. July 25, 2014
Rated 5.0 out of 5.0 by went to a wedding at this Holiday Inn -great time Quality hotel, right price, very comfortable bed, pristine clean room and bath room/towels. Loved the thermostat A/C control. Well decorated lobby, spacious, easy to hang out with gathering family for big wedding. Italian restaurant with tasty meals and $9 breakfast buffet well worth the money in quality and variety of food. Lots of shopping and restaurants to walk to right next door. Beautiful wedding reception in ballroom with lovely indoor and patio gathering areas outside ballroom space. July 25, 2014
Rated 5.0 out of 5.0 by Beautiful,contemporary Hotel Great hotel! Surpassed my expectations. Not the old Holiday Inn you may remember. Close to Jordan Creek Mall. Friendly, knowledgeable staff, and very professional. Only negative was the water pressure for the shower was very low and made it hard to take a shower. Beds were comfortable and the room was very nice. July 23, 2014
Rated 5.0 out of 5.0 by very nice hotel We stayed here on our way home from Minnesota to Tulsa, and it was one of the nicest hotels we have ever stayed in! Made us wish we were staying longer than 1 night. We ate in the steakhouse in the lobby and it was very good food for a good price. July 21, 2014
Rated 5.0 out of 5.0 great service This is the fourth year that we have stayed at this hotel.Each stay has been an excellent experience.. July 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn west Des Moines-Jordan Creek We had a very comfortable stay at this Holiday Inn, the staff was very friendly and helpful also! We had dinner at Johnny's Italian Steakhouse, very nice! I would recommend staying at this facility if in the West Des Moines area. July 9, 2014
Rated 5.0 out of 5.0 by Clean Modern facility Very nice clean facility I will definitely stay there the next time I am in Des Moines. July 9, 2014
Rated 5.0 out of 5.0 by great service very clean, helpful staff, very modern decorations, great lounge area July 8, 2014
Rated 5.0 out of 5.0 by Nice Holiday Inn Negatives would be the pool size, and found bugs along baseboard in room. Positives would be the female staff very nice and wanted you to have a nice stay. Location, Location LOCATION! July 8, 2014
Rated 5.0 out of 5.0 by Nice hotel I have stayed in a couple of hundred IHG hotels and this one is is close to the top of the list. Good check-in/check-out procedures. Comfortable, clean and good service. Having Johnies in house adds a great deal tot the overall experience. July 2, 2014
Rated 5.0 out of 5.0 by Repeat customer satisfaction I don't write reviews often, but I had to say some words for this hotel. I am a repeat customer and have come to conferences at this hotel. I enjoy the room very much - and I am pretty picky. I want to also rave about the restaurant. The food is excellent and the prices are reasonable. I would recommend this place to all. June 30, 2014
Rated 5.0 out of 5.0 by Great Stopping Point It's the little things that matter to me the most. This hotel pays very close attention to detail and understands that and I for one appreciate it. I called ahead to the front desk upon arrival to let them know i was going to be a late check in, which was no problem at all. They had all my paper work ready when i finally did arrive late in the evening. This hotel has 2 elevators to maneuver between floors. Unless they were both in service there was a elevator waiting with the door open on the first floor to you could just walk right in and get to where you are going. This is not a normal thing in most hotels and i think this alone was great! It says to me, "i know your time is important, so we're going to make sure the elevator is already in place and ready for you". Everything in the room was very clean and nice. Plenty of towels, and shower items that I didn't need to pull any out of my own stash. Overall, i was very pleased with my stay, and if you're reading this and are considering staying at this hotel, i hope that you book your room now, you'll really enjoy it here. June 19, 2014
Rated 5.0 out of 5.0 by nice business stay Hotel was nicer than i thought! Room was great. Service was excellent! Will stay again for my next business trip. June 15, 2014
Rated 5.0 out of 5.0 by Great pillows and great swimming pool This was a very nice Holiday Inn. We had a wonderful greeter upon our arrival. We stayed with a baseball team and our needs were met. The pillows were awesome and the kids loved the swimming pool. June 11, 2014
Rated 4.0 out of 5.0 by relaxing atmosphere Overall we enjoyed our girls night out. The hotel staff were friendly and Brian at the front desk was helpful. June 11, 2014
Rated 5.0 out of 5.0 by Good place to meet Very nice place to stay. It is close to shops and restaurants. The beds were comfortable and the rooms and halls were kept clean. June 10, 2014
Rated 5.0 out of 5.0 by Great bed and clean rooms I was very impressed with this hotel's cleanliness and overall style. The hotel restaurant is as good as it gets as well. June 2, 2014
Rated 5.0 out of 5.0 by First Class I travel a lot for work and they are a step above the rest. This hotel is first class from the minute you walk in the door. The front dest staff, rooms, cleanliness, and overall service is wonderful. I only wish all the other hotels I stay in were this nice! June 2, 2014
Rated 1.0 out of 5.0 by SMELLED Halls smelled, room smelled, over priced, rooms looked tired. Room was very expensive compared too Holiday Inn express we stayed the previous nights no free breakfast May 22, 2014
Rated 5.0 out of 5.0 by Clean & Quiet A lovely property, the hotel was quiet, and the room was spotlessly clean. The shower was large and particularly nice. The bed was comfortable. We have stayed here before and will do so agin! April 24, 2014
Rated 5.0 out of 5.0 by Best overall Holiday Inn experience I stay in a Holiday Inn or hotel just about every week and this is a favorite. Best overall management for customer care, cleanliness and attention to detail. The restaurant and bar are one of the best in the city; nice not having to leave the hotel to experience great food. Jason does a great job by taking the time to know and recognize the guests; first time or regulars. April 23, 2014
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