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Rated 4.5 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Great place great people Staff extremely helpful. Property was extremely nice. Good location Lots of shopping and restaurants very close January 19, 2014
Rated 5.0 out of 5.0 by Overall experience - Great location - Johnny's restaurant had awesome food. - hot tub was hot just what the Dr. ordered! - room was very clean & quiet January 17, 2014
Rated 5.0 out of 5.0 by good place Stayed there several times now. Good experience every time. Nice place, no probs. January 9, 2014
Rated 5.0 out of 5.0 by New standard for Holiday Inn I stayed at this property with my family for two nights while in Des Moines. The property was spotless and we were greeted with a smile. We decided to try out their restaurant (Johnys Steakhouse) and were very surprised to see the place packed full. We were told that it would take about 30 mins for a table to open up. I have never seen this occur at a hotel restaurant so we figured the place must be good. Finally sat down and we were not disappointed, tender steaks and nice wine selection. Must try the bannana cheesecake! January 1, 2014
Rated 3.0 out of 5.0 by Not really for families Overall our stay was pretty good. Upon arrival to our room, we realized our room did not have a bath tub. When staying in a hotel with small children, bath tubs are important. We called down and asked for a room with a tub. They only rooms with tubs are handicap accessible rooms. They did not have one available our first night but offered to move us for the second night. Just keep this in mind when booking this hotel. If you have children that need a tub, you will need the handicap accessible room. My problem with that is, if someone really needs that kind of room, you are taking it because of a bath tub. They should really just add tubs to some of their rooms. Other than that, the stay was nice. The rooms were clean and comfortable. Their pool area was nice and the workout room was well equipped. January 1, 2014
Rated 5.0 out of 5.0 by Great place to stay The staff was friendly and the room was great. We were able to upgrade our room which worked great for our family. November 29, 2013
Rated 4.0 out of 5.0 by Shower head I am just writing so that hopefully someone from ihg will contact the hotel and tell them to fix the plugged up shower head in room 624. Overall the staff was great the rooms nice etc. the shower head was the victim of some hard water. Would still recommend…very nice for a Holiday Inn Express. November 24, 2013
Rated 5.0 out of 5.0 by Nice Property Really had a good time and enjoyed myself. Steak house on site very nice. November 23, 2013
Rated 3.0 out of 5.0 by OK - Rooms had musty smell Staff was very helpful. The rooms smelled musty - the first one I was assigned actually smelled horrible but they quickly assigned me a different room. The second room was just kinda shabby. Torn upohlstery on chair, some things kinda out of place like they had just used leftover furniture. The lobby area was quite nice. For the price, I'd look elsewhere. There are many to choose from in the Jordan Creek area. November 22, 2013
Rated 3.0 out of 5.0 by Not the room I expected I have stayed here twice before and was so pleased with the room and experience but this time was so disappointing that we won't go back. Our room was very stuffy and dark, not the room I thought I was getting and the staff was not able to change our room. We must have been in a room by the wash machine and heard that constantly, as well as loud clanging from somewhere. So sorry this won't work foe us again! November 20, 2013
Rated 5.0 out of 5.0 by Quality Hotel & Service My daughter and I make an annual trip to Des Moines for mega shopping and spend two nights at the Holiday Inn West Des Moines - Jordan Creek. We started staying here when it was brand new and every time we stay we feel like it is still brand new. Everything is so clean and fresh. Our room is very nice and the beds are comfortable. Love the shower. We have eaten in Johnny's steakhouse several times and the food is excellent. The bar is really nice and we like sitting there in the evening and unwinding. We take advantage of the hot tub and pool, very relaxing after a long day of shopping! The staff is excellent, great service and very friendly. We wouldn't even consider staying anywhere else. November 15, 2013
Rated 5.0 out of 5.0 by Great place to stay This facility is great. It is close to shopping , dinning, and entertainment. Johnny's Resturant is a great place to entertain family and friends. The breakfast is a real bargain. We always stay her when we are in the Des Moines area. October 29, 2013
Rated 5.0 out of 5.0 by :-) Excellent stay, unfortunately they did not have anything available for upgrades at that time. October 26, 2013
Rated 4.0 out of 5.0 by food I was quite disappointed in the breakfast buffet. The bacon was great, but the bread and pancakes were dried out. Our waitress only brought our beverage out, but never came back to refill or check on us. October 23, 2013
Rated 4.0 out of 5.0 by Business Stay Hotel was very clean and staff was very accomadating. Will stay again. October 21, 2013
Rated 5.0 out of 5.0 by Excellent This was a very pleasant stay. The room was VERY clean, the bed comfortable and it was quiet! The room decor was attractive and comfortable. The hotel itself was very nice and the staff was friendly and accommodating. This is an excellent area of the Des Moines and convenient to Wells Fargo Arena downtown where we went to see two Iowa Wild hockey games the weekend we were there. Shopping at Jordan Creek Mall is just a few minutes away and there are numerous dining options in the neighborhood in addition to Johnny's right at the hotel which is an excellent restaurant. October 17, 2013
Rated 5.0 out of 5.0 by My home away from home in Des Moines The fact that this hotel is almost six years old and still looks this good is a testament to the staff. I'm always greeted with a smile and by name upon check in. October 14, 2013
Rated 5.0 out of 5.0 by Great place to stay Convenient location next to highway, food, and shops. Room was clean and comfortable. Nice lobby and bar. The bar adds a nice appeal to the place. The breakfast we got for room service was great and good value. We did not use the pool. I would definitely stay here again. October 9, 2013
Rated 5.0 out of 5.0 by Wonderful Experience! Stayed one night. This was a remarkable experience as it was, friendly and very quiet! I liked it so much, I inqured with my professional association about having a meeeting held at this location. October 2, 2013
Rated 4.0 out of 5.0 by Good location My entire three day experience at this facility was great. The room was great and kept clean. September 24, 2013
Rated 4.0 out of 5.0 by Overall very good I would have given this 5 stars but the AC unit was too noisy. It woke us when it kicked in at night. It cooled but we did not sleep as well as we would have liked. We had a king room with shower only and the shower head was amazing! September 5, 2013
Rated 5.0 out of 5.0 by Great stay Friendly staff in a great location. Great hotel restaurant. September 5, 2013
Rated 5.0 out of 5.0 by Great hotel The hotel was very clean and the staff was very friendly. The only problem I encountered was that the bathroom had no bathtub and the sink was small so washing my hair apart from showering was a problem. Otherwise, this was a great hotel in a good location. September 2, 2013
Rated 5.0 out of 5.0 by love this place Everything from the minute I walked in was fantastic! The staff is so friendly and the room was great. And in the morning the steakhouse had an unbelievable breakfast for just $8.99. I'll be coming back here again for sure. August 28, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff The staff are very friendly and helpful which only added to the very well kept and clean premises. Wouldn't hesitate to to reccomend or stay again.Great place with lots of shopping and diniig options close by. August 27, 2013
Rated 4.0 out of 5.0 by Front desk Front desk staff very friendly and helpful. We were greeted the second we walked in the door.. Very convenient location. We had a suite and enjoyed the extra space of the room. August 23, 2013
Rated 5.0 out of 5.0 by Very nice facility in good location Very nice hotel with a very nice Italian Steakhouse attached (there are vegetarian, pasta, and chicken entrees, too). Comfortable bed and spacious room caused me to rate this hotel excellent. I am a federal employee and the hotel also offered a good rate. August 21, 2013
Rated 5.0 out of 5.0 by Good Stay Overall great time. Hotel staff was very friendly and enjoyed my entire stay. Went to the state fair while I was in town and also had a blast there. Will stay at this location again when I am in Des Moines. Thank You! August 20, 2013
Rated 5.0 out of 5.0 by Super Friendly From the time the front door opened, a friendly greeting from all was had from the front desk to the maintenance man on the top floor. All offered to help with the luggage cart. Thanks for the cold drinks though the Priority Club to take with us! August 19, 2013
Rated 5.0 out of 5.0 by West Des Moines Jordan Creek This Holiday Inn has an upscale, classy feel. We have stayed here with our family several times. Every visit we find the staff friendly and helpful. August 15, 2013
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