Rated 4.3 out of 5 by 145
Rated 5.0 out of 5.0 by KBD123 Comfortable beds; great service
I stayed here one night for a lacrosse tournament. All was as expected and I would come back. Only disappointment was that the lounge closed at 10:00.
April 29, 2015
Rated 5.0 out of 5.0 by tkx96 Great service, had all my needs covered.
This is my second time to this hotel and im back again next week. Comfortable beds and chairs in lobby. Clean and well kept place. Ricky,s restaurant has good eats and good beer on tap. Friendly staff makes you smile and you feel among friends. Glad to stay here.
April 25, 2015
Rated 4.0 out of 5.0 by Just Rose Dining facility
We wished it was open later than 10 p.m. as we returned to the hotel late and would have liked to go for a drink and some snack foods.
April 23, 2015
Rated 5.0 out of 5.0 by Athenie Great Service!! Michelle and staff are top notch!
I had to go to Edmonton for Appts on March 20th, 2015...I chose this hotel for the location, but I normally stay at another hotel because I'm a Gold member at another hotel in Edmonton,AB. The exceptional service I received at this hotel made me want to return.. In fact, I did, 2 wks Later.. Mainly because of the Amazing service I received from Michelle.
I had recently stayed at the Famous HIGH end hotel in Downtown Ottawa, and yes, the View of the Ottawa River was Amazing, and the Hotel was beautiful, but the service didn't come close to what Michelle provided to us this stay. That is Important to me!
On check in , she Greeted me by Name, Thanked me for being a IHG member and Wished me Early Happy B-day wishes!
I was Impressed..
We were late checking in that night, and had just drove 5 hrs.. We were tired and hungry, and didn't really feel like leaving the hotel.. We wanted to eat in the room and watch a movie that night.. She gave us some Great suggestions for Great local eats, including the Restaurant in this hotel.. We had a minor issue with the Tv in the room and getting the credit card to work for watching the movie. She quickly came and fixed it herself!! We weren't waiting for a maintenance man for an 30-45 mins like I experienced at my last hotel stay in Ottawa...
The Next morning, she was working in the Restaurant and helped us with our breakfast.. I've never seen someone in the Hotel industry so Multi tasked.. During breakfast, we had a great chat with her and great service.. We joked with her because she was working late the night before and then back at the hotel early the next morning with a Huge smile and pleasant, friendly personality. She Clearly LOVES her job and it shows.. She makes you feel valued and she offered the Best service I've received in a LONG time. She recommended we go the the Mayfield Dinner theatre during our stay that weekend .. We decided to do this to celebrate my B-day.. It was a Fabulous suggestion!!! We enjoyed it so much, 2 of my family members returned this weekend and went to the dinner theatre for their Anniversary. Her great service certainly had a ripple effect. I will be returning to this hotel this upcoming weekend.
During my last stay in Edmonton, I gave up a free hotel because I decided to stay at this hotel again.. I am a frequent client at another hotel with Gold membership, so I have a $500 voucher to stay at this other hotel that has to be used soon, but I decided to return to this Holiday inn instead. And it's because of Michelle..
Simply, I Value Great customer service...
She made the stay very enjoyable and we were extremely impressed by the exceptional service we received.
April 18, 2015
Rated 5.0 out of 5.0 by ayjay100 Great service and nice room
The customer service was really nice to see as I was treated well and dealt with quickly. The room was clean and comfortable with no outside sounds to bother my sleep.
April 17, 2015
Rated 4.0 out of 5.0 by Richy13 clean and comfortable
clean comfortable and economical, quiet and restful sleep
April 12, 2015
Rated 5.0 out of 5.0 by gladdys cleanliness of the wash room
I will stay again in this hotel because of friendly front desk and cleanliness of the room.
April 8, 2015