Rated 3.6 out of 5 by 60
Rated 3.0 out of 5.0 by pepeboy1 comfortable bed
Over all it was okay. But , one day my room went totally untouched without making bed, no fresh towel, trash in room not taken out. Finally got it done. Said it was not cleaned of do not disturb sign. I took the sign off at 1:30 and was going out. Was gone 3 hours. They told me, well staff leaves at 2. Finally got the trash out and and fresh towels. Made the bed also. In the three days I was there never had fresh bed put on bed. Restaurant was not open all the time I was there even though it said join us for dinner. No phone by the bed only on desk. Room mirrors were smudged. Was hard to heat the room. These are things I can live with, but do not appreciate happening. The lobby and other areas are very clean and attractive.
September 23, 2013
Rated 3.0 out of 5.0 by Charles2038 Decent accompodation/convenient to our travel route
This facility was acceptable. It is dated, however, and in need of an update.
September 23, 2013
Rated 5.0 out of 5.0 by 38thAnniversarytrip Great stay
The front desk staff was great! Bed comfortable! Over all great stay!!
September 11, 2013
Rated 4.0 out of 5.0 by thrp easy to find
This hotel was very accessible from the interstate, comfortable, and has a beautiful breakfast area. The continental breakfast hostess worked constantly to keep the area tidy and was very accommodating.
September 10, 2013
Rated 1.0 out of 5.0 by mmhippie Worst Holliday Inn I ever stayed at
The Front desk cleark named Joshua is rude and very unhelpful. He has attitude and it shows on every customer he encounters. If you ask for and upgrade he will not give it to you even when the parking and hotel are empty and rooms are available. If you say something smart to him at check in about his attitude, you can expect a knock on your door because he called security or the police and claimed you threatened him. So if you like that kind of service then this is your kind of hotel. The front desk Manager is no help in the matter either when you complain to her. Them two have a dont give a care about the guest, its all about them. If you plan on sleeping a little late you can forget about that, the maids are slamming doors and hollering out at each other from down the hall. Then you have people that get the wrong room number and just start knocking on doors in the middle of the night. I will never stay there again. I have found another chain to stay in and call home when I am working that area.
September 9, 2013
Rated 1.0 out of 5.0 by Jb97426 What a joke!
This hotel was very dirty and run down. The hotel restaurant was not edible with the amount of salt they used before they over cooked everything. The bed was nice, but I could not feel comfortable wi the overall feeling of dirtiness. To end, last I knew, checkout usually is not until 11 or 12 at most places. Housekeeping was pounding on my door at 8 am sharp.
Unless this hotel gets a major overhaul, I will not be staying there again. It is the worst Holiday Inn I have ever been in.
September 7, 2013
Rated 4.0 out of 5.0 by Loretta79 Old property
This is an older property but not bad. Being platinum, I was upgraded to a king non-smoking suite. As I entered the room I could detect a faint stale smell. Since it was tolerable I didn't say anything and stayed in the room. By being a suite the room had a love seat and chair in it. The love seat could've walked straight out of the 70's! Looked like the material was crushed velvet! As if that wasn't bad enough, it had cigarette burns in it, especially since I don't smoke! Since I was only staying for one night I decided to go ahead and stay in the room, just didn't sit on the love seat!! I'm not saying that this is a representation of all the rooms. Basically, the property furnishings just needs some updating. The staff was friendly and helpful. Breakfast was alright just your usual items. I would stay here again.
September 1, 2013
Rated 4.0 out of 5.0 by soccernut28804 Holiday Inn West Memphis
Being right off the intersection of two major interstates, it is not a quiet place. Many trucks pass by. But room was clean, bed was comfortable, and air conditioner works great. Food and beverages were adequate. Do recommend if in the area.
August 29, 2013
Rated 5.0 out of 5.0 by bikerjoe10 great staff
traveling cross-country on motor-cycle. Staff had great present customized for motorcyclists and watched over motors all night...really made stay relaxing....Bartender was great, also!
August 22, 2013
Rated 5.0 out of 5.0 by MelissaA97 Wonderful staff and location
We were on the return leg of a cross country three week vacation from NC to San Diego Ca and back. This was the last hotel we stayed in and it was the most enjoyable. The staff here was friendly and curteous of all the Holiday Inns we stayed. The rooms were clean and very comfortable. The hotel restaurant was also very good and well priced, not to mention the wonderful decor. There were a few things of course that dated the hotel itself but it really did not hamper our opinion of this facility. If I had to find one thing wrong with the hotel was that although the pool area was beautiful it was way over chlorinated and made it almost impossible to enjoy a swim for me, my kids of course delt with it. I would definately stay here again.
August 21, 2013
Rated 4.0 out of 5.0 by Roadman222 Great People!!!!
I worked the night shift for business , The hotel accommodated me in every way..
August 19, 2013
Rated 2.0 out of 5.0 by ORHO Great Service
The service was exceptional. A special thanks must go to Mr. Joshua.
A special thanks must go to Ms. Ola. A special thanks must go to Ms. Ruby. . I enjoyed my weekend swimming.
August 18, 2013
Rated 2.0 out of 5.0 by doc12345 nervous
I was very uncomfortable with having groups of teen to 20s guys roaming the halls, so uncomfortable that I moved my car from behind the building to the front since i would be leaving at 330 am. Then when I did leave at 330 in the am, there were 3 guys sitting in the hall 3 doors down having a pow wow. I was able to see in the mirror at the end of the hall that I was not being attacked as I walked briskly to the elevator. Needless to say, once in my car, I was relieved.
August 15, 2013
Rated 1.0 out of 5.0 by Ron1965 poor quality room
This was my third and last time to stay at this Inn. I wrote a review last October and heard nothing. So here I go again. Bed too soft, pillow not firm. Room was musky smelling also smelled liked bug spray. Toliet seat was so loose that one of my granddaughters fell off. I had to tighten the screws to get stay on. Bath tub was slick, no rubber non skids to keep us from falling in the tub. Once again very dispointed with the resutruant and it meals. If you had a commentary breakfast it was never offered or mentioned upon check in. Some kind of a family reunion was going and the noise went on all night. Rewards club member gift was a joke. A small bottle of water a cookie I think.
August 11, 2013
Rated 4.0 out of 5.0 by cubsox1 Great place to stop
We stay at this hotel often and are never disappointed. Very clean, quiet, and comfortable rooms, no problem falling asleep here! The restaurant could use a makeover but overall we had another great stay.
July 31, 2013
Rated 4.0 out of 5.0 by MVSLC Good place to stay
Food is good , the bar is nice, and they upgraded me without asking
July 24, 2013
Rated 4.0 out of 5.0 by dixiedog thanks for everything
Everyone was real professional and helpful. Pool was a nice distraction from everyday stresses. I would stay here again,.
July 24, 2013
Rated 4.0 out of 5.0 by George73 Great Customer Service and Clean and Comfortable room!
Enjoyed my stay, very clean and comfortable room. Outstanding customer service, very friendly and helpful. Yes, this propery is number one in the greater West Memphis area; however, it provide what I needed and I felt it was worth the price. Would stay if in the area again.
July 23, 2013
Rated 5.0 out of 5.0 by wiredbeat2000 Two Great Stays
My wife and I were traveling to Texas, and we had the chance to stay at the hotel on our way down and on the way back. We found the desk and service staff to be accomodating and kind. They were prepared with our paperwork even though we'd booked using the mobile app just a few minutes before we arrived.
The workout facility is nice. (I'm normally suspect since few people use hotel facilities.) The pool also looked very nice, and we were sad we hadn't brought our suits.
The morning breakfast was good. The only complaint: the coffee was pretty awful (and honestly I'm picky about that).
All told, we had a great stay and we'd recommend this to anyone coming through.
July 17, 2013
Rated 3.0 out of 5.0 by Cookie65 Acceptable Hotel
We recently spent the night at this hotel as it is close to our daughter's new home. The bright spot of this property was the staff. They were friendly, welcoming and helpful. The room was fairly average but it was clean and comfortable. We had trouble adjusting the air conditioning so it was a little on the chilly side but in fairness, we did not contact staff to ask for help with it. The complimentary breakfast was nice, well stocked and again, the staff was friendly and helpful.
July 12, 2013
Rated 2.0 out of 5.0 by MJ249 Never stay here
Unless you are homeless do not stay here. It is an old, dirty, hotel in a bad part of town. I will never stay here again. I did like the fact that I could smoke in the bar area. My wife will never let me down on the fact that I was responsible for booking this room.
July 6, 2013
Rated 1.0 out of 5.0 by bbqmilitia Horrible Service, Horrible Breakfast! Worst Stay Ever in a Holiday Inn
Horrible Stay___Made reservation online, then called desk to inform them I would be arriving 2:00 to 2:25am in the morning. I arrived at approximately 2:10am and found no one attending the front desk. After 10 to 15 minutes of calling and ultimately yelling at the front desk I discovered the attendant was sleeping in the back office. This means absolutely anyone can get into the hotel and do as they want to the property and more importantly the guests staying there. The room keys that were already prepared were sitting in plain site for anyone to take and do as they wish with. The Attendent woke up grumpy and got me my room key. The room was supposed to be a no smoking room and it smelled like smoke.
In the morning I woke up to a terrible breakfast, and no one was attending to the service area.
I will never stay at this location again.
I complained at the front desk, but got no help from the person on duty when checking out.
July 6, 2013
Rated 3.0 out of 5.0 by heet Clean room...friendly staff
Overall, pretty decent experience. The room was clean, but the common hallways seemed a bit dirty in places. The breakfast service was okay. Staff didn't seem optimized as although there were 3 people manning breakfast, there was only 1 runner for the food with one item constantly out at all times, including coffee at one point.
July 6, 2013
Rated 3.0 out of 5.0 by Auxi Military discounts
Traveling from Texas to Tn. Several times a year, we usually stay at your hotel, but after this stay I am having second thoughts, I was told that the only military discount was for active only, which eas a first for us. Having spent 22 years in the Air Force, I would think that we deserve a little bit more. I really think that when your hotel is quite full, you can afford to turn us away.
July 4, 2013
Rated 1.0 out of 5.0 by Snook10 Horrible Holiday Inn
This is the worst Holiday Inn that I have ever stayed at in my life. I have traveled around the United States on business for the past three years and normally use Holiday Inn as my choice hotel. However, if I come across too many more like this hotel, I will be changing my memberships. The people were very rude and unhelpful, and the hotel was very old and out dated. The rooms were very hot with a poor air conditioning system, unclean, and tiny. The hotel overall is not located in a safe area. The staff did not acknowledge my Platinum status/membership. The only positive is that there is a bar located in the facility so you can drink away your pain and horrible decision on booking this hotel. I'm not exaggerating one bit, this is the WORST Holiday Inn I have ever stayed at. Enter at your own risk.
July 3, 2013
Rated 1.0 out of 5.0 by Aldoray worst Holiday inn I have stayed at
This location had to be the worst Holiday Inn I have ever stayed at. The bar lounge smelled like old beer and cigarettes. My room was not made up for my second night stay and the air conditioner would not cool the room . Sorry but I will never chose that location again
June 26, 2013
Rated 4.0 out of 5.0 by Spanky435 Gracland Visit
We enjoyed the staff and people at the hotel and the rooms were clean and comfortable. The food service person in the Atrium was a very nice lady however we rarely saw her after we were seated. The time it took from order to our food being served was unacceptably long and we only saw our wait person once during the wait. The food was good but the hour and a half it took for diner for 6 people, including four kids, with 1 hour of that as waiting time is a bit too much.
June 15, 2013
Rated 4.0 out of 5.0 by Mark1514 Suite Room is the way to go
Room was spacious and clean. I would only recommend changing one thing and that is the breakfast start at 6:00am on weekends as well. Breakfast is at 6:00am Monday thru Friday and at 7:00am on weekends. Business runs on weekends as well and 7:00am is too late. Hotel is also a little hard to get to off the highway. Otherwise, everything else was great.
June 5, 2013
Rated 5.0 out of 5.0 by NateB7744 West Memphis Stay
This was my first time staying at this hotel and I was not disappointed. The hotel staff, room, and breakfast were all top notch. It was right off the interstate and was close enough to the city if I wanted to go. I will definitely stay here again when I travel through.
June 5, 2013
Rated 3.0 out of 5.0 by Lou01 Old School
This property is in dire need of an update! The room was comfortable however the property is old! The staff was wonderful and very accomodating.
June 2, 2013