Rated 3.6 out of 5 by 59
Rated 5.0 out of 5.0 by leisure2013 Great hotel
Recently stayed on our way to Decatur, IL. Hotel easily accessible from freeway, staff was wonderful, food great, room very comfy. Highly recommend.
November 19, 2013
Rated 5.0 out of 5.0 by TommyBoy1952 Great Halfway Point
I travel between Topeka, KS and Ft. Walton Beach, FL on a regular basis to visit my son. This Holiday in makes a GREAT halfway point for a nightly stay. It is convenient to I-55, there are gas stations close, and other eating opportunities. The staff is great and the room comfortable, almost like being at home. My regular stay was in Olive Branch, MS but after discovering this facility in West Memphis, I won't stay anywhere else.
November 17, 2013
Rated 4.0 out of 5.0 by rig2 Nice hotel - but
The renovated hotel is very attractive rom the lobby to the interior corridors, to the rooms. Front desk was efficient and welcoming and I received an upgrade due to my status which was unexpected. Big flat screen tv with a lot of channels to pick from. Big and comfortable bed. The reason for not giving the hotel higher ratings comes from the food and beverage department. I went down for dinner and the dining area appeared to be closed so I went into the bar. Granted it was Halloween night but the server seemed more interested in serving her friends or regulars that the single guy so it took a while to even get a drink and a menu. I selected a fried chicken salad that took over half an hour to be served and I discovered a bowl of wilted lettuce with a "fried" chicken something that was still refrigerator cold in the center. At least microwave the pre-cooked food so it is warm. Completely disgusting. The hotel offers a free breakfast buffet for guests that again was not worth eating. The "hot" items were cold, there was no attendant, and no option of ordering something fresh from a menu for which I would be willing to pay, so another failure from the same department. The Holiday Inn Express offers a much better free breakfast. You can almost always find something you like there. Perhaps they should take that approach at this full service Holiday Inn. I'll stay there again if passing through but I'll look elsewhere for food.
November 4, 2013