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Rated 4.1 out of 5 by 254 reviewers.
Rated 4.0 out of 5.0 by Check in When I booked on line, I booked a room with a King Bed, but was told at check in room type was not specified and that there were no upgrades available. This has been the case on my last several bookings and with so many empty parking spots and dark rooms where the upgraded suites are, it seems like platinum members are not being upgraded on a regular basis. January 25, 2015
Rated 4.0 out of 5.0 by Convenient Convenient location to the airport and convention center. The staff were outstanding (except one). Updating of the lobby and exterior are in the process but the rooms need to be updated. I stay at many IHG locations and this one is a little pricy for the accommodations but I guess in West Palm Beach you pay a little more. January 23, 2015
Rated 3.0 out of 5.0 by Room Service was the best part I would not recommend staying here. Consistency is important as well as good customer service - neither of this was provided. There are many options in this area and if I return to the area I will be sure to stay elsewhere January 22, 2015
Rated 4.0 out of 5.0 by Wheelchair Sports Competition The maintenance staff was very quick and accommodating. However, the dining room staff lacks speed. January 20, 2015
Rated 4.0 out of 5.0 by need more comfortable bed everything was ok except for comfort of bed for me . January 16, 2015
Rated 5.0 out of 5.0 by Would stay here again Was very happy with our stay at this hotel. Was clean and I have never stayed at a hotel where the staff was so kind and concerned if everything was OK with our stay. January 10, 2015
Rated 3.0 out of 5.0 by great airport service, quick and pick up after 12pm Nine hotel, good location for PBI airport. Staff don't recognize IHG members. Checked in late no snaks available or fresh coffee. January 9, 2015
Rated 5.0 out of 5.0 by Great Stay The staff was friendly. The room was clean and comfortable. Check out was quick. Breakfast was fast and tasty. January 5, 2015
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