Rated 4.0 out of 5 by 107
Rated 5.0 out of 5.0 by Mfailla Good Choice
Comfortable and convenient to the airport..... Will stay again.
November 30, 2013
Rated 1.0 out of 5.0 by MrIcemaker1 Not a recommended stay
First of all, I have to say that I stay in hotels or other accommodations (Bed & Breakfasts, extended stays) about 180 nights per year. Many of those nights are spent at IHG properties. I require 2 things of a hotel - a clean room / bed, and a warm shower. I did not get these at this Holiday Inn.
When I checked in, (which went rather smoothly I thought at first) I was given a room key and went on my way to the elevator. As a Platinum Elite member, I usually get a thank you (which didn't happen, but hey - I don't really need that.# I typically reserve King rooms - when I got up to my room, it had two smaller beds. Since I was staying two nights, I really wanted the king, so I went down to the lobby. Here I was first told there were no king rooms available. Since I made this reservation over two weeks earlier #and as a Platinum Elite member#, I asked them why not. That was when I was told my status was not reflected on my reservation - odd, since it was on my confirmation sheet #which I had with me.# They apologized profusely and gave me a key to room 311, and I went back up.
The room was acceptably clean #other than some hair in the bathroom in the tub and on the floor#, but the bed seemed clean so I settled in. Upon waking the next morning, I had about 45 minutes to get ready and head to my appointments. Unfortunately, the shower did not work - NO water came out of the faucet in the tub. Getting dressed, I packed and brought all my things to the lobby. The desk staff offered me another room, but I didn't have time for a shower at that point. Dumped my stuff in the new room #1004#, and headed out #not the best way to start my day.#
Upon my arrival that evening back to the hotel, I noticed that the room had an odor to it - I at first suspected it was some type of cleaning chemical, turned up the AC, and went down to the restaurant for dinner. #I should mention here that I had 2 meals in the restaurant - they were both very good other than my appetizer being brought out at the same time as my dinner rather than before.....not really that big an issue. The restaurant experience was superb other than that, and the food was very good.)
When I got back up to the room, the smell seemed weaker and not intolerable - and I was tired. At this point, I just wanted to get a shower, and go to sleep. When I woke up in the middle of the night, I suddenly recognized the odor - it was vomit. I'm not sure when this had happened #obviously it wasn't from me) and I never located the source, but it had not been cleaned very well if the smell was still present and had gotten worse once the room warmed up.
Overall I found the staff friendly, and the location was convenient from the airport. I should also mention that even with my complaints and failure of the hotel to really remedy anything, I DID get a bill under my door for the full amount - even the night I couldn't take a shower. I had asked the front desk to have a manager contact me - and never heard back from anyone.
I will never stay here again #even with frequent future trips scheduled in the WPB area), and can't recommend that anyone else does either.
November 29, 2013
Rated 2.0 out of 5.0 by ernie88 Room Musty and no upgrade provided
Room was musty with slight smell. No Platinum upgrade made available.
Resturant was good.
November 27, 2013
Rated 2.0 out of 5.0 by Terri710 Reservations made were not available
I reserved a smoking room with a king bed. This was not available at check-in, nor was a non smoking room with a king. I was given a non-smoking room with queen beds at the same price. They did not seem to have my reservation and were not interested in checking the printed confirmation copy I had with me.
November 25, 2013
Rated 4.0 out of 5.0 by gatorman1956 Good Overall for Business Travel
I like the hotel. The food was excellent and you can eat at the bar to chat with others or watch some TV. The bartender (Wendy) is terrific, a lot of fun, and eager to make sure you have what you need with your food and drink. The food specials were great. The walls in the room are pretty thin so light sleepers may have some difficulty unless you cover your head with pillows. I suggest you ask for a room on the Tri-Rail side since the commuter train doesn't run at night. There are not nearly enough places to plug in electronics I need to work from my room. The workspace is OK but the chair doesn't adjust high enough to obtain a good ergonomic posture for using a laptop. Every hotel has it's drawbacks but they are few at this hotel. I'll be back and will keep looking for more electrical receptacles.
November 18, 2013
Rated 5.0 out of 5.0 by Chunky2013 Great Staff
Great stay wish I would have stayed longer. Will be back soon
November 16, 2013
Rated 1.0 out of 5.0 by Cbusseni Dirty and poor service
Upon arrival I noticed ongoing renovations. That was not the first time I had that at a hotel so it wasn't a big deal for me. However the overall cleanliness of the hotel was - or the lack thereof. For example upon exiting the elevator the first thing I saw is a pile of dirty towels/linens and trash bags. When I was seated in the restaurant the table was so dirty I had sticky residue on my arm and sleeve. My knife was even worse with dried on food and I seriously wonder if it they used a dirty one an rolled it up in a new napkin. The second one was also dirty and so was the rest of the silverware. Quite frankly disgusting. If I hadn't already ordered and was starving I would have gotten up and left. I ordered a steak for dinner and when asked for bread I got some old and stale untoasted sandwich bread. The breakfast was also sub par with the majority of the items being completely cold and lack of servers. Having to wave each time I want coffee or water should not happen when there are only 10 people in the restaurant. The worst for me was however how this property handled the situation. I tweeted about the 'dump' I was staying and quickly got a response that the hotel would get in touch with me. The never did. Only when I tweeted again I received an email that blamed the renovations. When I emailed back explaining that it had nothing to do with that I never heard from then again.
November 14, 2013
Rated 5.0 out of 5.0 by RobPeggy6 Overall Great Experience
What stands out the most is upon entering the lobby, very cordial, nice front desk staff. Then, of course, cleanliness, comfortable bed, hot shower, efficient maid service. We'll be back!!
November 12, 2013