English
Palm Beach-Airport Conf Ctr
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 1-561-6593880
Hotel Fax: 1-561-8339218
Hotel Fax: 1-561-8339218
Rated 4.0 out of 5 by 54
reviewers.
Rated 2.0 out of 5.0 by sureshb Terrible service.
The stay started off well as I was the guest of the day on checking in but from there it went down hill. The air conditioning unit in the room is extremely loud and wakes you up during the night. We left the hotel at 11:00 am the following day and returned at 7:30 pm in the evening to find the room is the same state we left it in. On informing the supervisor on duty, he checked the list to see that next to my room had no service listed and promised to have the room cleaned immediately. We left for dinner and on returning discovered that all that was done to the room was that the towels were changed, the rest of the room and bathroom remained uncleaned. On informing the front desk of this all I recieved was I am sorry and that was the end of that. Very poor service and follow up.
May 13, 2013
Rated 5.0 out of 5.0 by jim555 our home
when we walked in they said hi and asked if they could help.
the room was realy nice and if we needed anything they got it for us . i would tell anyone to stay here.
May 8, 2013
Rated 5.0 out of 5.0 by Alexa00 good location
great place to relax and stay, only problem was that the room was not ready till 3:30 pm.
May 4, 2013
Rated 2.0 out of 5.0 Not a 3 or 4 star hotel
This is my second experience at this property. On my last visit, I had a reservation for a NonSmoking Rm. But when I arrived at 6PM, all of the NonSmoking rooms were gone.
On this visit only one of the 3 elevators was available for hotel guests. There were always long lines at the elevators.
Also the internet speed was not up to the standard at most HI properties.
April 28, 2013
Rated 4.0 out of 5.0 by chuck5902 Staff great
After a booking error had me in a smoking the staff, after I mentioned I'd have to go to another hotel, did get me into a non-smoking room. The desk staff was always very friendly and helpful. The only downer was the door to room stuck when opening from the outside, Iwas sure I would have a bruise smacking my whole body against door to open. When I told the staff on my departure, they said I should have said something earlier, but if I couldn't open the door, niether could have the maid staff...they should have requested the fix.
April 28, 2013
Rated 4.0 out of 5.0 Solid choice to stay
The bistro had really good food. Reasonably priced drinks at the hotel bar. The pool was well kept and everything looked professional and clean. Staff was professional and helpful. Very good experience, would definitely recommend to anyone staying in the West Palm area.
April 25, 2013
Rated 4.0 out of 5.0 by netman Comfort
Pillows and bedding and beds were quite comfortable in this room containing two double beds.
However the air conditioning unit was noisy and a distraction.
Logging on to the internet was practically impossible.Front desk clerk was very helpful in set up. Later had to call for internet support who was helpful but still took fifteen minutes. The next morning I still couldn't log on without calling so I just gave up. On my return visit two days later I still had the same log in problem and finally just gave up.
April 23, 2013
Rated 5.0 out of 5.0 by BBConsulting Nice room and very confortable
Very friendly people and the room was nice, excellent atmosphere, the access by car was very easy.
April 22, 2013
