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Rated 4.1 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Excellent staff Staff seem to be glad to see us there. They wanted to help. August 25, 2014
Rated 5.0 out of 5.0 by Great, Helpful Service!” Managers David and Rick saved our tired hearts and bodies when our car became disabled nearby in the middle of checking out. They were kind, hospitable, helped us to find local repair shops, use hotel phones, and allowed us to check-out late! We couldn't be more grateful August 25, 2014
Rated 5.0 out of 5.0 by comfortable bed this was a one stay which fitting my needs for the night August 22, 2014
Rated 5.0 out of 5.0 by comfortable beds and just relaxing We flew in for a flight to Las Vegas and we stayed here and we enjoyed. We really didn't do much but we were disappointed that there was really no where around to eat without having to call for it. Wish it was some walking distance places to eat at. But beyond that this place is great August 21, 2014
Rated 3.0 out of 5.0 by Comfortable,convienient to airport Extremely close to airport with a free shuttle service that will go to City Place as well, for shopping/dining. On site dining and bar service is a plus. Small pool to relax by. August 15, 2014
Rated 5.0 out of 5.0 by Fantastic service Really great hotel in a convenient location to the airport. Staff at the front desk were outstanding, made us feel very welcome. Great value for a comfortable clean and quiet room. August 13, 2014
Rated 4.0 out of 5.0 by Location, price and condition are acceptable For personal travel, it is good enough, in terms of location convenience, clean rooms, and internet availability. August 11, 2014
Rated 5.0 out of 5.0 by pleasantly surprised Great place to stay while visiting family in the area. Convenient location and easy to find. Not much in walking distance but a short drive to lots of good food and beaches. Hotel was clean and staff were very courteous. Beds were especially comfortable. No problems here and would recommend this hotel for a clean and comfortable stay. August 8, 2014
Rated 4.0 out of 5.0 Great staff, nice view The staff was very pleasant and helpful. The air conditioner worked poorly, and the room was too warm and humid, no matter how I set the thermostat. I was busy and failed to report this to the staff. August 5, 2014
Rated 4.0 out of 5.0 by Good Location Location was very good. Staff very helpful, Room clean. Breakfast awful and beds too soft for my taste. August 5, 2014
Rated 5.0 out of 5.0 by Great for early morning departure at the airport. Stay at the Hollday Inn the night before your flight, leave your car for several days, use the HI shuttle in the morning for the flight and back again when you get back, get your car and go home. Extremely convenient. August 1, 2014
Rated 4.0 out of 5.0 by Good Hotel Overall, I enjoyed my stay here and would come back to this hotel again. July 31, 2014
Rated 1.0 out of 5.0 by WORST hotel stay ever! Normally i never write bad reviews, in fact, I have never. But as business owners, I know if my employees were treating my customers poorly I would definitely want to know. With that being said, we had a total of three different rooms, one for two nights, one for three, and the other for only one from Friday to Monday. In one of the rooms there were three small children. One had a nose bleed in the morning getting blood all over one bed and the other bed had a bunch of spills from the kids. At 12pm I came into my room where the maid was cleaning. I asked her if she could change the bedding due to the children. She said she already did and left. The stains were still very clearly there so I called down and requested she return. After 2 hours she never came so on my out I stopped at the desk and told the manager she still hadn't come. He apologized and assured me it would be taken care of before my return. At 6pm I got back to the room and could tell she had been there only bc a pile of towels laid in the bathroom, not hung like they usually are. The stuff was still all over the bed. I then took picture of four different places on the bedding and came to talk to a manager. This manager was so rude to me! He told me the maid had changed the sheets and basically that I was lying to him?!?! What?? Have you ever?? All I want is clean sheets people! After twenty mins of subjecting myself to one of the most insulting conversations he said they would come and change them. And hour goes by and the maid finally shows up. She brings TOWELS...a vacuum, toilet blow cleaner BUT NO SHEETS OR BLANKETS!! Now mind you the reason for our stay was a job my husband and his workers were doing. These guys had been working for 12 hours and as soon as they get to the room covered in dust and paint and concrete my husband can't shower because for some reason she is cleaning the bathroom instead of simply CHANGING MY BEDDING!! After a while she explains to me she doesn't have sheets and will be right back, she returns with sheets. Puts them on and explains she doesn't have blankets and would be right the very reason you came you weren't prepared for?? The only thing you needed to bring you didn't?? Then the next morning when it is checkout my husband is working and I have to check out by myslef. I get off the elevator with a completely full luggage cart that I can barely push, a baby in my arms, and twin 4 year olds fighting over something. An employee behind the desk said to me I have a guest waiting for the cart so when your finished packing your car please bring it to me don't let anyone else take it........yes once I manage to SOMEHOW get to the far end of the busy parking lot pushing this cart that has so much stuff I can't see over it WHILE I hold a baby WHILE I try to hold twins hands once I unload everything I will DEFINITELY LEAVE MY CHILDREN ALONE IN THE CAR TO RETURN THIS CART TO YOU??? Thankfully the other girl standing next to her realized how completely RIDICULOUS that was and offered to help me out, giving the other girl a completely dumbfounded look. We do a lot of business in WPB and stay in hotels ALL the time, and this was by far the worst I have ever been treated by any hotel staff. The pictures attached are after they said they had changed the sheets and cleaned the room as if we were first checking in..... This was our first time staying as a IHG rewards club July 31, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Hospitality is amazing and I would recommend this location to everyone. July 30, 2014
Rated 5.0 out of 5.0 by Wonderful stay! The food and service at the restaurant was GREAT! Room was comfortable and clean. Was very satisfied with the hotel overall. July 29, 2014
Rated 4.0 out of 5.0 by Can't beat the service Outstanding staff. I arrive every Sunday night and your shuttle promptly picks me up from the airport. When I arrive, Scott at the front desk has my sign-in package all prepared so there is no waiting. Your two bar maids, Lisa & Wendy are truly professionals and know what customer service means. I get your delicious breakfast buffet every morning and Monica is always there to serve and without asking, brings me a cup of coffee to go. GREAT JOB ! July 28, 2014
Rated 4.0 out of 5.0 by Excellent Stay Thoroughly enjoyed our 8 days here this trip. Found this to be a great place to rest and base our activities from. July 27, 2014
Rated 4.0 out of 5.0 by Great Value, sounds too good but it's true! I was very surprise with the quality. I found it to be inexpensive for the quality, cleanliness and all the facilities this hotel had to offer. In addition, there was no extra charge for the parking or the Wi-Fi. When traveling I tend to look for 4-5 stars hotels and I was skeptical about booking this hotel but location and price where very convenient. It was too good to be true but it ended up being True! I will definately go back if I visit West Palm Beach again. July 27, 2014
Rated 3.0 out of 5.0 by Just average The mattress was way to soft. I had a very difficult time sleeping on it. My wife and I both sank to the middle of the bed. The room was very dark and was a little old. Could use some new carpet for sure. Was also disappointed that Hotel would not match the price that I found online so that I could get some points for being in IHG rewards program. Very average property. July 26, 2014
Rated 4.0 out of 5.0 by Close to pbi airport Nice hotel. Rooms are clean and spacious. Need to look and updating power outlets. Need more for the business traveler. Breakfast needs to be looked at. Had better selection from Hotels that offer for free. July 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed, clean room, good breakfast, great price! Enjoyed stay at this hotel, staff was fast and friendly at check in, room was very comfortable and clean, breakfast buffet was good. July 23, 2014
Rated 4.0 out of 5.0 by Missed breakfast Am used to staying at Holiday Inn Express. Missed the morning breakfast. July 22, 2014
Rated 5.0 out of 5.0 by Fantastic Staff I'm a frequent customer here and the Staff is very nice always. July 22, 2014
Rated 1.0 out of 5.0 by I will find another hotel next year. I visit West Palm Beach for one weekend a month every year. I will never stay at this hotel again, no better the price difference. I paid Twenty dollars an night more last year, and had a FAR BETTER experience and accommodations. July 22, 2014
Rated 3.0 out of 5.0 by Needs Some Tweaking Food and drink is great. Fitness center needs to be much bigger with more equipment. Not nearly enough electrical outlets. Fix the lamp receptacle and the mini-fridge (noisy). Hot July 21, 2014
Rated 5.0 out of 5.0 by Business Traveler Best hotel near the WPB airport. Relaxing and inviting atmosphere. Staff were friendly. Cannot wait until my next business trip. July 18, 2014
Rated 5.0 out of 5.0 by great deal I recently stayed here and was very pleased overall. The staff was attentive, friendly and helpful. The rooms were clean and neat. I loved the access to the airport. The breakfast included with my stay was excellent! July 17, 2014
Rated 5.0 out of 5.0 by overall a 10 very good service. clean rooms. can't beat the price. definitely would stay here again. July 15, 2014
Rated 5.0 out of 5.0 by great hotel had a great experience, great room, great service, great area, nice people... even in short time we stayed, we enjoyed every minute of iy July 14, 2014
Rated 5.0 out of 5.0 by I always stay here when going on vacation My vacations always start a day early with an overnight at Holiday Inn Airport WPB even though I live only 45 minutes away, and have been staying here for years. Staff is great, friendly and efficient, and the comfort level of the rooms are very high! Keep up the good work July 14, 2014
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