Rated 4.0 out of 5 by 109
Rated 1.0 out of 5.0 by Cbusseni Dirty and poor service
Upon arrival I noticed ongoing renovations. That was not the first time I had that at a hotel so it wasn't a big deal for me. However the overall cleanliness of the hotel was - or the lack thereof. For example upon exiting the elevator the first thing I saw is a pile of dirty towels/linens and trash bags. When I was seated in the restaurant the table was so dirty I had sticky residue on my arm and sleeve. My knife was even worse with dried on food and I seriously wonder if it they used a dirty one an rolled it up in a new napkin. The second one was also dirty and so was the rest of the silverware. Quite frankly disgusting. If I hadn't already ordered and was starving I would have gotten up and left. I ordered a steak for dinner and when asked for bread I got some old and stale untoasted sandwich bread. The breakfast was also sub par with the majority of the items being completely cold and lack of servers. Having to wave each time I want coffee or water should not happen when there are only 10 people in the restaurant. The worst for me was however how this property handled the situation. I tweeted about the 'dump' I was staying and quickly got a response that the hotel would get in touch with me. The never did. Only when I tweeted again I received an email that blamed the renovations. When I emailed back explaining that it had nothing to do with that I never heard from then again.
November 14, 2013
Rated 5.0 out of 5.0 by RobPeggy6 Overall Great Experience
What stands out the most is upon entering the lobby, very cordial, nice front desk staff. Then, of course, cleanliness, comfortable bed, hot shower, efficient maid service. We'll be back!!
November 12, 2013
Rated 5.0 out of 5.0 by Kangaroo53 Great staff, reasonable pricing, close to airport!
Absolutely excellent!! Highly recommended. Good room size too!
November 6, 2013
Rated 5.0 out of 5.0 by DanToDan Would stay there again
I stayed here for 2 nights for an interview at PBA school of pharmacy. The hotel was nice and clean and the staff way great, not to mention the complementary shuttle service to the school and airport. I would highly recommend this place.
November 5, 2013
Rated 5.0 out of 5.0 by Jen94 Great Food and Customer Service!
Love the folks and the food is amazing!
By far my favorite place to stay AND eat when in West Palm Beach!
November 4, 2013
Rated 4.0 out of 5.0 by Mike291 Great one-night stay
Needed affordable stay for an early-morning PBI flight.
Perfect location, perfect price, and a quiet room.
Only about 2 miles from downtown WPB too. So I hopped over to grab some dinner and watch the baseball game.
October 31, 2013
Rated 1.0 out of 5.0 by HawOl No hot water
Two days without hot water is unacceptable. Although we were told it would be fixed when we first complained, it never was. This was not a good experience.
October 30, 2013
Rated 3.0 out of 5.0 by GPC9728 Not up to usual standards
First rate staff...absolutely well informed, friendly and helpful.
The room, however, fell considerably short of expecttaions.
As a Priority Platinum Club member since 1987, I visit many Holiday Inn properties. The room in this facility was worn and desperatly in need of a redo. The sheer curtains were stained and foul smelling, the carpet was badly repaired in several spots, and the furniture was chipped and tired. The bed was excellent, but the chair was spotted and sagging. The bathroom was very clean, but the towels were thread bare and shedding. The hallway carpeting was a disgrace.
I understand that room maintence is a expensive issue, but attention does need to be paid to appearance .
October 26, 2013
Rated 4.0 out of 5.0 by InNY I almost missed my flight!!
The location, the room and the welcome staff, and the shuttle were all very good for the price. However, the night before our departure, I put in a request for a 5:30am wake -up call at the front desk, I told her (it's a lady on duty) it's really important since we had an early flight to catch and the alarm clock in the room wasn't working. Guess what? We never got the call...luckly, my husband wake up around 5:45am, and we rushed out and made the flight. On the way out, the same lady were still on duty. I told her that we did not get the wake-up call, she never appologized or felt bad, her response was "I don't know why, I typed in the computer..." Well, maybe you should know why...
October 23, 2013
Rated 5.0 out of 5.0 by 3rowes Relaxation after pleasant sightseeing travel
No reservation was made, due to informality of days travel. Determined klate afternoon where nearest Holiday Inn was, and headed here,.
Very easy to locate with our GPS and tour book.
Very pleasant greeting and amenities.
October 22, 2013
Rated 5.0 out of 5.0 by kdubbs Great Location, Great Service, Great Shuttle Service
I went with a friend and our stay was wonderful. The staff was Ivery helpful and the Shuttle Service took us almost everywhere we wanted to go. It was so easy to get around without a car. The only downsize was the limited restaurant availability. It seemed like everytime we wanted to eat, they were closed and no room service available
October 10, 2013
Rated 1.0 out of 5.0 by dfox415 Unpleasant Check In
First time staying here ,we wanted to pay our incidentals in cash like we have done in all the Holiday Inns Express that we have stayed at a gentlemen by the name of Scott said that we could not do that. He even spoke to the general manager and he said he needed to swipe our credit card and without that we could not stay there!!!!! So I immediately called your corporate office and spoke to an Adrian and he said that he checked their website and he had to tell the general manager that he had to accept our cash. We were never even acknowledged as priority club members. Scott then took the cash from us but never once appoligized for the 45 minute wait that we had to take after a long drive to check in. He kept saying they are extremely busy and it seemed that he did not want to handle the situation.There are plenty other Holiday Inn Express that we have stayed in Florida and I will just go to the nearest one that I have stayed in the past. Will never stay there again!!!
October 7, 2013
Rated 4.0 out of 5.0 by Jennifer55 Great location and great service.
I would recommend this hotel. Comfortable and clean room, service was great , everyone friendly. Location perfect for beach or shopping. I was there to relax and visit family in the area. The Van Driver Bob was wonderful. Pool was not very inviting, but overall great stay!
October 5, 2013
Rated 5.0 out of 5.0 by Sergio123 PBI stay
Very easy to get in and out. Staff was very attentive.
October 4, 2013
Rated 4.0 out of 5.0 by birdieking101 Great Place, LOUD AC
Love staying here except everytime i stay here I get the loud AC rooms. When the AC shuts off it sounds like a freight train is putting on it air brakes. So every 30 minutes or so I am being woke up from the noise.
October 2, 2013
Rated 5.0 out of 5.0 by Pickle20 Polite, comfortable
I really enjoyed my stay here. The rooms were clean, the beds comfortable, and the continental breakfast was great.
September 30, 2013
Rated 5.0 out of 5.0 by Theresa7 Highly Recomend
I make frequent trips to the West Palm Beach area but this was my first stay at the Holiday Inn. Everything from the friendly staff to the clean and comfortable room to the hotel site was excellent.
Even the food at the restaurant was great. I thoroughly enjoyed my stay and I will be a repeat customer.
September 27, 2013
Rated 5.0 out of 5.0 by lalabanks Excellent Time
Had an excellent time while in West Palm Beach the staff was great. Especially Lisa at the bar her service was above average. Was there on business but would highly recommend this location for family get away.
September 19, 2013
Rated 4.0 out of 5.0 by TravelDiva05 Worth the money
The hotel was not exactly clean but it was convenient. That is what made it worth the money. If you have a problem with your room report it right away.
September 5, 2013
Rated 5.0 out of 5.0 by Latrisha PERFECT PLACE IF TOUR VISITING WEST PALM BEACH!!!
This is the perfect place if you wish to be near downtown, city center, amtrak, airport, major roadway and the beach. The room service was great and the food fantastic. It is indeed a very quiet place. I got more sleep there then in my own bed at home.
I also highly recommend you book in advance because the rates change for weekends and holiday stays!!! A great experience. You can see everything from your bedroom windows?
September 4, 2013
Rated 4.0 out of 5.0 by Gratitude13 Need better access to outlets
I love this hotel. The staff is always super friendly. The rooms are super comfy. The only issue I have had all along is lack of access to outlets that you dont have to get on your knees to get to. I have stayed at other hotels where the outlets were built into the lamps or next to the TV.
August 30, 2013
Rated 4.0 out of 5.0 by MsLR46 Excellent! Staff...My new west palm beach place to stay!!
I cant even put to words the warmth and friendliness of this holiday in! everylast staff member from housekeeping to front desk to conceiage was excellent. The rooms were great..bed..bath..everything, they will be seeing me again my next visit to WPB.
August 29, 2013
Rated 4.0 out of 5.0 by rpkf Friendly hotel, good location. Large comfortable rooms.
We have stayed here a number of times in recent years. It is the hotel of our choice in the area. The rooms are spacious with good amenities, fridge, large tv, excellent shower etc. delicious breakfast, they make an very good light poached egg. The staff are friendly and helpful. Our only quibble was that we returned one day at about 3.00 pm and had to wait until after 4.00 pm for our room to be made up.
Also the air conditioning in the bedroom was rather noisy.
It is a very busy hotel, but despite this, we were never disturbed at night.
August 19, 2013
Rated 5.0 out of 5.0 by BEEFJERKY nice time in west palm
we had a very nice time . Scott cotten and the staff are fantastic . the food was very good . I would suggest this conf ctr to everyone . thank you very much
August 16, 2013
Rated 5.0 out of 5.0 by greyhoundracinglover1 EXCELLENT ALL AROUND
I always stay here when in the WPB area. Location is superb, prices are reasonable., and the staff is awesome.
August 12, 2013
Rated 5.0 out of 5.0 by GP68 Great Service
We arrived well before the normal check-in time. We decided to see if we could check in early. We had no problem. It save us from lugging our luggage around with us for several hours. We were arriving for a family event and another member of the family received the same service the following day.
The only disappointment was the breakfast at the hotel. The fresh fruit appeared to have be cut before it was ripe. It was hard and tasteless. The remainder of the breakfast food choices were good, but nothing to write home about.
This was our second stay at this hotel and my wife and I have enjoyed the rooms and the staff both times. During our first stay, we had problems with the wi-fi, but the staff quickly rectified the problem. Whenever we had questions for the staff, they were helpful and courteous. The rooms were clean and large enough for our needs. The beds were comfortable. We will continue to stay at this hotel whenever the need arises.
August 8, 2013
Rated 5.0 out of 5.0 by Gkbholidayinn Another great stay
Always an enjoyable and comfortable stay at this Holiday Inn Express. Friendly people make it an easy choice. I recommend this place to all.
August 3, 2013
Rated 3.0 out of 5.0 by dap190 No Maid
Stayed 2 nights, maid never made up room after the first night
August 2, 2013
Rated 5.0 out of 5.0 by cdebdeb Great Stay
Staff was outstanding. It was obvious that there was a new GM. The cleanliness and attention to detail showed
July 31, 2013
Rated 5.0 out of 5.0 by EW45 Great Place
My room was clean, safe and comfortable. I am an elderly woman and my reason for staying in this hotel was so I could get transportation to an early morning flight at PBI. The young man driving the shuttle was very nice and went beyond what he was required to do to assist me.
July 30, 2013