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Rated 4.1 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Relaxation after pleasant sightseeing travel No reservation was made, due to informality of days travel. Determined klate afternoon where nearest Holiday Inn was, and headed here,. Very easy to locate with our GPS and tour book. Very pleasant greeting and amenities. October 22, 2013
Rated 5.0 out of 5.0 by Great Location, Great Service, Great Shuttle Service I went with a friend and our stay was wonderful. The staff was Ivery helpful and the Shuttle Service took us almost everywhere we wanted to go. It was so easy to get around without a car. The only downsize was the limited restaurant availability. It seemed like everytime we wanted to eat, they were closed and no room service available October 10, 2013
Rated 1.0 out of 5.0 by Unpleasant Check In First time staying here ,we wanted to pay our incidentals in cash like we have done in all the Holiday Inns Express that we have stayed at a gentlemen by the name of Scott said that we could not do that. He even spoke to the general manager and he said he needed to swipe our credit card and without that we could not stay there!!!!! So I immediately called your corporate office and spoke to an Adrian and he said that he checked their website and he had to tell the general manager that he had to accept our cash. We were never even acknowledged as priority club members. Scott then took the cash from us but never once appoligized for the 45 minute wait that we had to take after a long drive to check in. He kept saying they are extremely busy and it seemed that he did not want to handle the situation.There are plenty other Holiday Inn Express that we have stayed in Florida and I will just go to the nearest one that I have stayed in the past. Will never stay there again!!! October 7, 2013
Rated 4.0 out of 5.0 by Great location and great service. I would recommend this hotel. Comfortable and clean room, service was great , everyone friendly. Location perfect for beach or shopping. I was there to relax and visit family in the area. The Van Driver Bob was wonderful. Pool was not very inviting, but overall great stay! October 5, 2013
Rated 5.0 out of 5.0 by PBI stay Very easy to get in and out. Staff was very attentive. October 4, 2013
Rated 4.0 out of 5.0 by Great Place, LOUD AC Love staying here except everytime i stay here I get the loud AC rooms. When the AC shuts off it sounds like a freight train is putting on it air brakes. So every 30 minutes or so I am being woke up from the noise. October 2, 2013
Rated 5.0 out of 5.0 by Polite, comfortable I really enjoyed my stay here. The rooms were clean, the beds comfortable, and the continental breakfast was great. September 30, 2013
Rated 5.0 out of 5.0 by Highly Recomend I make frequent trips to the West Palm Beach area but this was my first stay at the Holiday Inn. Everything from the friendly staff to the clean and comfortable room to the hotel site was excellent. Even the food at the restaurant was great. I thoroughly enjoyed my stay and I will be a repeat customer. September 27, 2013
Rated 5.0 out of 5.0 by Excellent Time Had an excellent time while in West Palm Beach the staff was great. Especially Lisa at the bar her service was above average. Was there on business but would highly recommend this location for family get away. September 19, 2013
Rated 4.0 out of 5.0 by Worth the money The hotel was not exactly clean but it was convenient. That is what made it worth the money. If you have a problem with your room report it right away. September 5, 2013
Rated 5.0 out of 5.0 by PERFECT PLACE IF TOUR VISITING WEST PALM BEACH!!! This is the perfect place if you wish to be near downtown, city center, amtrak, airport, major roadway and the beach. The room service was great and the food fantastic. It is indeed a very quiet place. I got more sleep there then in my own bed at home. I also highly recommend you book in advance because the rates change for weekends and holiday stays!!! A great experience. You can see everything from your bedroom windows? September 4, 2013
Rated 4.0 out of 5.0 by Need better access to outlets I love this hotel. The staff is always super friendly. The rooms are super comfy. The only issue I have had all along is lack of access to outlets that you dont have to get on your knees to get to. I have stayed at other hotels where the outlets were built into the lamps or next to the TV. August 30, 2013
Rated 4.0 out of 5.0 by Excellent! Staff...My new west palm beach place to stay!! I cant even put to words the warmth and friendliness of this holiday in! everylast staff member from housekeeping to front desk to conceiage was excellent. The rooms were great..bed..bath..everything, they will be seeing me again my next visit to WPB. August 29, 2013
Rated 4.0 out of 5.0 by Friendly hotel, good location. Large comfortable rooms. We have stayed here a number of times in recent years. It is the hotel of our choice in the area. The rooms are spacious with good amenities, fridge, large tv, excellent shower etc. delicious breakfast, they make an very good light poached egg. The staff are friendly and helpful. Our only quibble was that we returned one day at about 3.00 pm and had to wait until after 4.00 pm for our room to be made up. Also the air conditioning in the bedroom was rather noisy. It is a very busy hotel, but despite this, we were never disturbed at night. August 19, 2013
Rated 5.0 out of 5.0 by nice time in west palm we had a very nice time . Scott cotten and the staff are fantastic . the food was very good . I would suggest this conf ctr to everyone . thank you very much August 16, 2013
Rated 5.0 out of 5.0 by EXCELLENT ALL AROUND I always stay here when in the WPB area. Location is superb, prices are reasonable., and the staff is awesome. August 12, 2013
Rated 5.0 out of 5.0 by Great Service We arrived well before the normal check-in time. We decided to see if we could check in early. We had no problem. It save us from lugging our luggage around with us for several hours. We were arriving for a family event and another member of the family received the same service the following day. The only disappointment was the breakfast at the hotel. The fresh fruit appeared to have be cut before it was ripe. It was hard and tasteless. The remainder of the breakfast food choices were good, but nothing to write home about. This was our second stay at this hotel and my wife and I have enjoyed the rooms and the staff both times. During our first stay, we had problems with the wi-fi, but the staff quickly rectified the problem. Whenever we had questions for the staff, they were helpful and courteous. The rooms were clean and large enough for our needs. The beds were comfortable. We will continue to stay at this hotel whenever the need arises. August 8, 2013
Rated 5.0 out of 5.0 by Another great stay Always an enjoyable and comfortable stay at this Holiday Inn Express. Friendly people make it an easy choice. I recommend this place to all. August 3, 2013
Rated 3.0 out of 5.0 by No Maid Stayed 2 nights, maid never made up room after the first night August 2, 2013
Rated 5.0 out of 5.0 by Great Stay Staff was outstanding. It was obvious that there was a new GM. The cleanliness and attention to detail showed July 31, 2013
Rated 5.0 out of 5.0 by Great Place My room was clean, safe and comfortable. I am an elderly woman and my reason for staying in this hotel was so I could get transportation to an early morning flight at PBI. The young man driving the shuttle was very nice and went beyond what he was required to do to assist me. July 30, 2013
Rated 5.0 out of 5.0 by Well maintained, attentive staff, good food From check in to check out, the front desk staff was kind, attentive and professional. Upon arrival at midnight, I was greeted by a very friendly agent who made this weary traveler feel just a little happier. Evening shift did a great job of check in and making me feel comfortable, morning shift on Saturday took great care of me with my safe deposit box, morning staff on Sunday provided great service with a smile. The crew at breakfast were all nice and efficient though the rooom was very busy with guests. The dining room was bright and next to the pool which created a vacation type atmosphere. What a great value for breakfast buffet $7.95!!! A treat that kept me from going in search of other options. My room was comfy and clean...I had asked for ( and received ) extra pillows for each bed...thank you for that attention to detail. Right before going to be, I realized I had forgoten my toothbrush and was pampered by the front desk agent who allowed me a choice of colors instead of just handing me one.. that special touch just made me even more impressed with the ability of the staff to take an extra minute to make a person happy. Thanks for that little welcome bag of goodies for being an IHG member. July 26, 2013
Rated 4.0 out of 5.0 by Great Location I was very pleased with our stay here, our stay lasted 7 nights and I have nothing bad to say. I picked this location because it was right of 95 our vaction was spent doing everything!! This location was perfect for us. I would recommend this property !! July 24, 2013
Rated 4.0 out of 5.0 by old fashioned hotel with great staff Very friendly staff. Hotel really needs some upgrades. Rooms and price ok. Breakfast very poor! Good location next to Highway. Not far from Downtown WPB July 23, 2013
Rated 5.0 out of 5.0 Excellent Stay I had a great stay. The service was excellent, also the Rent a Car Company was located inside the hotel it was so convenient. The only problem the sheets had stains, and it took several calls to have the sheets changed. July 18, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and good food The room was very comfortable, the accommodations were in newlike condition and clean. The mattress on the bed was one of the best I have slept in. The lunch we had in the diningroom was excellent and the breakfast was good. The only little complaint was the A/C thermostat was not accurate and no matter how much it was turned cooler the room was just a little warm. It was a great stay. June 28, 2013
Rated 5.0 out of 5.0 by Wonderful Best value in West Palm Beach. I would definitely stay here again. The people were all very nice and the rooms were nice and clean. We had an excellent view of the city. June 26, 2013
Rated 1.0 out of 5.0 by Disappointed I was disappointed from the first moment I arrived . As I and my wife started to come in to check in huge RATs were crawling along the outside wall and then fighting with each other. I told the front desk representative and the management about what I just saw and that I hoped the rats were not inside the hotel they assured me that there were no rats inside the hotel and that they would report the rat problem to the folks that needed to know the next day. The Staff and all representatives were absolutely oustanding. In the room the Kleenex was box was empty, the refrigerator made loud ticking/banging noise that prevented us from sleeping well. The air conditioner did not cool the room enough to make sleeping comfortable. At the morning breakfast I picked up numerous plates and silverware that were dirty with food dried on them. I brought it to the dining facility manager and representatives attention which collected the numerous plates and silverware from me at the buffet serving line. We arrived at the buffet line at 0830 am and the buffet line was out of numerous food items. Again, The Staff and all representatives were absolutely oustanding. June 21, 2013
Rated 2.0 out of 5.0 by Would not stay there again The room sheets were dirty. The restaurant staff was rude. The hotel room carpet was wet. Never again!!! June 20, 2013
Rated 3.0 out of 5.0 by don't recommend I spend 15 - 18 nights a month in hotels. If there is one thing I don't like in a hotel it is standing in 6 inches of water when taking a shower. The tub does not drain. Not acceptable. How in the world they don't know this or do anything about it is beyond me. June 18, 2013
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