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Rated 4.1 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 by Well maintained, attentive staff, good food From check in to check out, the front desk staff was kind, attentive and professional. Upon arrival at midnight, I was greeted by a very friendly agent who made this weary traveler feel just a little happier. Evening shift did a great job of check in and making me feel comfortable, morning shift on Saturday took great care of me with my safe deposit box, morning staff on Sunday provided great service with a smile. The crew at breakfast were all nice and efficient though the rooom was very busy with guests. The dining room was bright and next to the pool which created a vacation type atmosphere. What a great value for breakfast buffet $7.95!!! A treat that kept me from going in search of other options. My room was comfy and clean...I had asked for ( and received ) extra pillows for each bed...thank you for that attention to detail. Right before going to be, I realized I had forgoten my toothbrush and was pampered by the front desk agent who allowed me a choice of colors instead of just handing me one.. that special touch just made me even more impressed with the ability of the staff to take an extra minute to make a person happy. Thanks for that little welcome bag of goodies for being an IHG member. July 26, 2013
Rated 4.0 out of 5.0 by Great Location I was very pleased with our stay here, our stay lasted 7 nights and I have nothing bad to say. I picked this location because it was right of 95 our vaction was spent doing everything!! This location was perfect for us. I would recommend this property !! July 24, 2013
Rated 4.0 out of 5.0 by old fashioned hotel with great staff Very friendly staff. Hotel really needs some upgrades. Rooms and price ok. Breakfast very poor! Good location next to Highway. Not far from Downtown WPB July 23, 2013
Rated 5.0 out of 5.0 Excellent Stay I had a great stay. The service was excellent, also the Rent a Car Company was located inside the hotel it was so convenient. The only problem the sheets had stains, and it took several calls to have the sheets changed. July 18, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and good food The room was very comfortable, the accommodations were in newlike condition and clean. The mattress on the bed was one of the best I have slept in. The lunch we had in the diningroom was excellent and the breakfast was good. The only little complaint was the A/C thermostat was not accurate and no matter how much it was turned cooler the room was just a little warm. It was a great stay. June 28, 2013
Rated 5.0 out of 5.0 by Wonderful Best value in West Palm Beach. I would definitely stay here again. The people were all very nice and the rooms were nice and clean. We had an excellent view of the city. June 26, 2013
Rated 1.0 out of 5.0 by Disappointed I was disappointed from the first moment I arrived . As I and my wife started to come in to check in huge RATs were crawling along the outside wall and then fighting with each other. I told the front desk representative and the management about what I just saw and that I hoped the rats were not inside the hotel they assured me that there were no rats inside the hotel and that they would report the rat problem to the folks that needed to know the next day. The Staff and all representatives were absolutely oustanding. In the room the Kleenex was box was empty, the refrigerator made loud ticking/banging noise that prevented us from sleeping well. The air conditioner did not cool the room enough to make sleeping comfortable. At the morning breakfast I picked up numerous plates and silverware that were dirty with food dried on them. I brought it to the dining facility manager and representatives attention which collected the numerous plates and silverware from me at the buffet serving line. We arrived at the buffet line at 0830 am and the buffet line was out of numerous food items. Again, The Staff and all representatives were absolutely oustanding. June 21, 2013
Rated 2.0 out of 5.0 by Would not stay there again The room sheets were dirty. The restaurant staff was rude. The hotel room carpet was wet. Never again!!! June 20, 2013
Rated 3.0 out of 5.0 by don't recommend I spend 15 - 18 nights a month in hotels. If there is one thing I don't like in a hotel it is standing in 6 inches of water when taking a shower. The tub does not drain. Not acceptable. How in the world they don't know this or do anything about it is beyond me. June 18, 2013
Rated 5.0 out of 5.0 by Except for the Shower, was perfect Clean and nice room. Hallways clean too. Elevators could use refreshing. Staff are very friendly. Shower head was frozen and not the best stream, but that would be my only complaint. Highly recommended. ...needs slippers in the room. June 16, 2013
Rated 4.0 out of 5.0 by comfortable bed, well appointed clean room The last experience was much more enjoyable than the previous one. The staff was very welcoming and helpful. The room was up to the standard of Holiday Inn. I am a regular once a month customer so I will gladly stay again in July as well as the standard continues to be the same. June 5, 2013
Rated 4.0 out of 5.0 by overall a nice stay, housekeeping was excellent, plenty of supplies and towels left for us. The rooms are comfortable enough, i like the ones with the king size bed and the couch, they make socializing a little easier. Our room had a couple of issues with a noisy air conditioning unit (which i am sure will be fixed) and the toilet that ran throughout the night (we just shut the water off). The housekeeppers did an excellent job every day, they are to be commended. the rooms on the pool side was unexpectedly noisy because of the party and we were on the 8th floor and loud base sound Sunday night of our stay. But i am sure that doesn't happen too often. But overall we were pleased, the front desk people were all nice and helpful throughout our stay. Thank you, June 3, 2013
Rated 3.0 out of 5.0 by Nothing spectacular...just convenient This place is showing its age. Wallpaper in hallway was yellowed and peeling in some places. Doors and carpets were a little worn. There's no complimentary breakfast and the menu was a little on the "pay-for-the-convenience" side (read: expensive for what you pay for). My room was comfortable and clean. Tad small for a room that had a sleeper sofa in it. Luckily I had no guests stay over. The iron in my room was burnt and had to be replaced. Internet is slow but adequate for checking email and nothing more intensive. Internet code was changed without prior notice. I tried to call the front desk to find out the new one then realized my room phone wasn't working. Personnel were adequately professional but nothing special. Housekeeping on my floor hardly spoke English so it was a slight struggle to convey that my iron needing replacing. Thank goodness for H.S. Spanish class. Entrance to hotel is unappealing and somewhat claustrophobic with its small door way and columns almost directly in front. I'd be hard pressed to recommend this place for anything but the convenience of being close to the West Palm Beach area and the airport.Stayed in similar places and expected the same or at least better facilities especially for the price I paid. May 27, 2013
Rated 5.0 out of 5.0 by Good Value Staff was AWESOME!!!! Bus was available at all times to take us to the airport as well as City Point. Bar in the hotel was a nice place to relax. May 22, 2013
Rated 5.0 out of 5.0 by great bed & wonderful linens With a very early flight the next day, Holiday Inn was most convenient and just fine. The shuttle driver left the hotel early to get me there in time for check in at 5:00 AM. Room service was fast and the food was wonderful. May 20, 2013
Rated 4.0 out of 5.0 by Staff Found the staff to be very helpful and friendly. Scott C made us feel at home and Wendy and Lisa in the bar are fantastic. Always ready with a drink and a warm smile. May 20, 2013
Rated 2.0 out of 5.0 by Terrible service. The stay started off well as I was the guest of the day on checking in but from there it went down hill. The air conditioning unit in the room is extremely loud and wakes you up during the night. We left the hotel at 11:00 am the following day and returned at 7:30 pm in the evening to find the room is the same state we left it in. On informing the supervisor on duty, he checked the list to see that next to my room had no service listed and promised to have the room cleaned immediately. We left for dinner and on returning discovered that all that was done to the room was that the towels were changed, the rest of the room and bathroom remained uncleaned. On informing the front desk of this all I recieved was I am sorry and that was the end of that. Very poor service and follow up. May 13, 2013
Rated 5.0 out of 5.0 by our home when we walked in they said hi and asked if they could help. the room was realy nice and if we needed anything they got it for us . i would tell anyone to stay here. May 8, 2013
Rated 5.0 out of 5.0 by good location great place to relax and stay, only problem was that the room was not ready till 3:30 pm. May 4, 2013
Rated 2.0 out of 5.0 Not a 3 or 4 star hotel This is my second experience at this property. On my last visit, I had a reservation for a NonSmoking Rm. But when I arrived at 6PM, all of the NonSmoking rooms were gone. On this visit only one of the 3 elevators was available for hotel guests. There were always long lines at the elevators. Also the internet speed was not up to the standard at most HI properties. April 28, 2013
Rated 4.0 out of 5.0 by Staff great After a booking error had me in a smoking the staff, after I mentioned I'd have to go to another hotel, did get me into a non-smoking room. The desk staff was always very friendly and helpful. The only downer was the door to room stuck when opening from the outside, Iwas sure I would have a bruise smacking my whole body against door to open. When I told the staff on my departure, they said I should have said something earlier, but if I couldn't open the door, niether could have the maid staff...they should have requested the fix. April 28, 2013
Rated 4.0 out of 5.0 Solid choice to stay The bistro had really good food. Reasonably priced drinks at the hotel bar. The pool was well kept and everything looked professional and clean. Staff was professional and helpful. Very good experience, would definitely recommend to anyone staying in the West Palm area. April 25, 2013
Rated 4.0 out of 5.0 by Comfort Pillows and bedding and beds were quite comfortable in this room containing two double beds. However the air conditioning unit was noisy and a distraction. Logging on to the internet was practically impossible.Front desk clerk was very helpful in set up. Later had to call for internet support who was helpful but still took fifteen minutes. The next morning I still couldn't log on without calling so I just gave up. On my return visit two days later I still had the same log in problem and finally just gave up. April 23, 2013
Rated 5.0 out of 5.0 by Nice room and very confortable Very friendly people and the room was nice, excellent atmosphere, the access by car was very easy. April 22, 2013
Rated 5.0 out of 5.0 by Great Service Had a great stay very friendly staff, good food in the restaurant and overall a very good value I will be back April 22, 2013
Rated 4.0 out of 5.0 by ENJOYABLE Im a business traveler,,this hotel is very comfortable and clean,, April 20, 2013
Rated 5.0 out of 5.0 by Good Stopover Hotel was convenient to airport. It was clean, food was good and the staff was very helpful. April 20, 2013
Rated 4.0 out of 5.0 by MikeP23r needed a room near PBI Airport, all boxes ticked at Holiday Inn April 19, 2013
Rated 5.0 out of 5.0 by Great Hotel with great Staff. I stay here often and the Hotel is consistantly clean and all the staff are really friendly and accomadating. I eat here often at the bar and the food is great and the service is better. This is truly your home away from home if you are a salesmen on the road. April 18, 2013
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