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Rated 4.1 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by Nice room and very confortable Very friendly people and the room was nice, excellent atmosphere, the access by car was very easy. April 22, 2013
Rated 5.0 out of 5.0 by Great Service Had a great stay very friendly staff, good food in the restaurant and overall a very good value I will be back April 22, 2013
Rated 4.0 out of 5.0 by ENJOYABLE Im a business traveler,,this hotel is very comfortable and clean,, April 20, 2013
Rated 5.0 out of 5.0 by Good Stopover Hotel was convenient to airport. It was clean, food was good and the staff was very helpful. April 20, 2013
Rated 4.0 out of 5.0 by MikeP23r needed a room near PBI Airport, all boxes ticked at Holiday Inn April 19, 2013
Rated 5.0 out of 5.0 by Great Hotel with great Staff. I stay here often and the Hotel is consistantly clean and all the staff are really friendly and accomadating. I eat here often at the bar and the food is great and the service is better. This is truly your home away from home if you are a salesmen on the road. April 18, 2013
Rated 5.0 out of 5.0 by nice hotel nice facility, excellent staff, good food I recommend this hotel April 13, 2013
Rated 5.0 out of 5.0 by customer service experience I am very particular regarding customer service. I am so pleased to say from when I first walked through the doors on Thursday afternoon, until I left on Sunday afternoon, the customer service from everyone of the staff was OUTSTANDING!! The front desk personnel were so personable and friendly and very accommodating. The driver for the shuttle to the airport was also very nice and friendly. We ate breakfast and dinner in the hotel restaurant. The staff for both times were very good at what they do! AND the food was very good too. The dinner actually surprised me! Great menu and tasted awesome. April 11, 2013
Rated 5.0 out of 5.0 by A great place to stay I enjoyed my stay at this hotel, while all of the other ones had the prices through the roof for spring break this establishment still made it affordable for a business person who spends a lot of nights in hotels. I will use this hotel again when I'm in the area. March 27, 2013
Rated 5.0 out of 5.0 by .friendly atmosphere good place for busness or pleasures! would highly reccommend. March 26, 2013
Rated 4.0 out of 5.0 by good service The only thing missing was the Priority Club welcome gift otherwise everything was great March 23, 2013
Rated 5.0 out of 5.0 by Hotel Information It was a wonderful experience despite a couple of flaws, I would definitely stay at this hotel again. My neice got married and our family used this hotel to host all the out of town guest and family members. Please ask for Jessie if you have an event, he is extraordinary. Jessies went beyone to make sure that all our family needs and concerns were met. This hotel is very busy, so it may take a while to get check In. As far as baggage self service is recommended, since, it appears to have limited staff at the front desk. The view is best on the top floors, so request when booking unless you wish a view of the highways from the lower levels. This hotel is extremely clean and the staff is nice. The food is not great, but if you dont\'t want to venture out then that's your only choice. Personally I will venture out. Big plus is the shuttle service use it. Although we had a problem waiting for more than an hour for a pick up at City Place, that never happened at midnight, however the hotel did make up and sent a cab service, but the damage was already done. It was a cool night and we were at he corner waiting for almost an hour, making calls to the hotel and getting the run around(any minute now) image two female at a corner for that length of time. March 22, 2013
Rated 1.0 out of 5.0 by Front desk and restaurant. Upon checking in, I went to the restaurant to eat lunch. The gent who was serving acted like I was interrupting his day. Food was great, service sucked. The last morning before checking out, I went to the front desk to ask for another discount coupon for breakfast. The young lady checked my room and said my package didn't allow for another coupon. A young man was standing behind her and never said a word. I explained to her that I was a Platinum member (as I was upon check in) and that didn't seem to make a bit of difference. I will NOT stay at your property ever again. I will be glad to travel further and be more inconvenienced than to stay at your property! March 19, 2013
Rated 5.0 out of 5.0 by Front Desk special treatment` Lauren upgraded our room as we had our son join us unexpectedly and made our stay much more comfortable. Front desk staff was extremely hospitable and accomodating March 19, 2013
Rated 2.0 out of 5.0 by TOO MUCH TRAFFIC NOISE I-95 and Belvedere Road TOO LOUD to get any sleep even with earplugs ! Way over priced, No free Breakfast or Drinks at the Bar like other Holiday Inns for Priority Club Members. March 18, 2013
Rated 2.0 out of 5.0 by Bad customer Bad customer service I reserved a double bed, but when I got to the room it was a king bed. I went down to the lobby and the lady said they were full and she gave me an attitude saying they were packed making me very uncomfortable; even though this whole time I had made a reservation beforehand and I had my conformation paper. March 16, 2013
Rated 4.0 out of 5.0 by My Experience I found the facility comparable to other Holiday Inns I visited. I fund the dining there a bit nicer than most. My overall opinion was positive. I rate the facility good. March 5, 2013
Rated 1.0 out of 5.0 by Charged twice! Could not find my reservation. Charged double. Room not clean March 5, 2013
Rated 5.0 out of 5.0 by Comfortable Stay. Reasonable Rate The desk, server, and room staff were attentive and courteous. Great buffet breakfast. Clean room with fridge. Nice decor. February 25, 2013
Rated 5.0 out of 5.0 by nice hotel We only stayed for one night but the hotel is clean and comfortable. February 25, 2013
Rated 5.0 out of 5.0 by Above and beyond My car would not start and one of the desk staff helped me push my car from its spot and the manager, I assume she was the manager on duty, provided her car for a jump start. I appreciated the effort on a cold and windy Sunday morning. February 22, 2013
Rated 4.0 out of 5.0 by Nice Except For Restaurant Very nice facility, but service in the restaurant was seriously lacking. It was a breakfast buffet, but I still felt ignored. February 19, 2013
Rated 5.0 out of 5.0 by What a Delight! Holiday Inn at Palm Beach Airport was excellent. The rooms are great, the service is great and the breakfast buffet is the best that I've been too, something for everyone. One experience that I would like to tell is that I became a rewards member and they kindly gave me a much needed 2:00 PM check out. Thank you Holiday Inn! February 13, 2013
Rated 4.0 out of 5.0 by Nice hotel, excellent staff, great location Very close to West Palm Beach airport, great convenience. Stayed for 5 days, amenities were good, nothing exceptional, breakfast was pretty much the same each day, which could use a little change and flare. Hotel was aging and could use update (carpet & paint), but staff was always very helpful and attentive. Thank you for the hospitality. February 7, 2013
Rated 2.0 out of 5.0 by Problem wth room The staff was very kind and solicitous here. However, we had a leaking shower (at one point water gushed out), and so the next day we asked the staff to move us to another room. They did and adjusted the bill a little. We always go to Holiday Inn, so I didn't anticipate this happening. The staff was very kind, though. February 6, 2013
Rated 5.0 out of 5.0 by great customer service Great customer service, love the friendly smiles. Rooms would need upgrade in bedding some point, breakfast could use facelift. February 6, 2013
Rated 5.0 out of 5.0 by Claudine I enjoy staying at the Holiday Inn when I'm in the West Palm Beach area. Claudine is always there to welcome me with her warm smile and bright personality!! February 4, 2013
Rated 1.0 out of 5.0 by Yikes! Where do I begin....This was by far the worst experience in a Hotel I have ever Had. We had travelled all day flying from the West Coast. We arrived at 11 PM. At the front desk while trying to check in a loud conversation ensued between 2 employees about plans to go out. When I gave them a look of total surprise the laughed and continued the conversation as if I was not there. Amazingly rude. Our room, in the Bathroom, under the sink and on the floor, was COVERED with BLOOD....No Kidding, Blood, in a spray pattern. When I told the front desk they didn't seem to understand what I was trying to tell them.......After a time they sent a manager to the room who looked at the BLOOD and tried to tell me it was dried coffee.....Now I am an Emergency Room Physician Assistant.......I know the difference between dried BLOOD and coffee....... To make matters worse at Breakfast in the morning we were totally ignored by the waitress.....My girlfriend had to go to the lobby to get herself a cup of coffee......and even worse the food was awful......overcooked and tasteless. I would totally skip the Palm Beach Airport Holiday Inn House of Horrors. February 1, 2013
Rated 4.0 out of 5.0 by Holiday Inn Palm Beach Airport You can rest, have a really good service from hotel staff and be 7 minutes from the airport. Just the bed was not that good. January 31, 2013
Rated 4.0 out of 5.0 by A quiet and comfortable stay The staff are very friendly and make you feel welcome. The hotel is located near I-95, close to the airport and very quiet despite its location. I have stayed at 2 other hotels in the area and it is the best value. My daughter and I enjoyed our stay here! January 28, 2013
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