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Rated 3.6 out of 5 by 89 reviewers.
Rated 4.0 out of 5.0 by great service with the best staff There are a couple of things that needs improvement. The hair dryer in the bedroom didn't work. One of the jets in the tub didn't work. Very little variety on the Branch Restaurant menu. Everything else was wonderful February 9, 2014
Rated 3.0 out of 5.0 by Review This holiday inn is not really part of normal holiday inn. They don't offer free breakfast they don't offer arrival gift for platinum member. Only good thing was I had to ask for upgrade and I got it... December 31, 2013
Rated 4.0 out of 5.0 by Points Nights We stayed here mid September and were warmly welcomed as Platinum members staying for points. Our room was very comfortable and we slept well. I particularly liked the useful light in the hairdryer which can act as a night light for the bathroom. It must save on overall energy use as we otherwise would have had the light on in the bathroom all night. Good wifi and good TV coverage. The food in the restaurant was fairly good as was the service. The pool area looked inviting and we enjoyed visiting the old railroad carriage near the restaurant. The people on the front desk were very helpful in advising us of places to visit. We would definitely stay here again. My only disappointment was that we were not credited any points for the food bill from the hotel. November 9, 2013
Rated 1.0 out of 5.0 by Rude Staff and terrible service We had an advance purchase reservation which appeared to confuse the front desk staff. They were unprofessional about resolving inaccurate bill upon check out. There were several other people having similar issues. We were on a 6 week trip across the country and stayed at many other Holiday Inns with the same advance purchase reservation and never encountered this issue. This was the only Holiday Inn with unprofessional and rude staff. Would definitely look for other accommodations when visiting West Yellowstone. November 8, 2013
Rated 5.0 out of 5.0 by Great place to stay while doing Yellowstone Park This is an excellent place to stop for the night while doing a 2 day tour of Yellowstone and/or the Grand Tetons. Nice hotel and the town is small yet has plenty of options for food, shopping and entertainment. October 26, 2013
Rated 3.0 out of 5.0 by Expensive, not good value Rooms were ok. Not good value for the price. Breakfast buffet, expensive and hot dishes were cold. Attended a banquet; 4 - 500 people - 1 bar,, 30 minutes to get a drink. Food was supposed to be hot, ran out before everyone got fed. Desert was very bad, some cook double the baking powder. October 15, 2013
Rated 4.0 out of 5.0 by Most of the staff were friendly and accommodating, food service was okay. Food was just barely average Nice facility in a beautiful location. Would recommend to friends and family traveling to the West Yellowstone area. October 9, 2013
Rated 4.0 out of 5.0 by Vacation No breakfast included, not even continental breakfast or coffee! October 7, 2013
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