Rated 3.6 out of 5 by 87
Rated 4.0 out of 5.0 by pickyfromSYorkshire Points Nights
We stayed here mid September and were warmly welcomed as Platinum members staying for points. Our room was very comfortable and we slept well. I particularly liked the useful light in the hairdryer which can act as a night light for the bathroom. It must save on overall energy use as we otherwise would have had the light on in the bathroom all night. Good wifi and good TV coverage. The food in the restaurant was fairly good as was the service. The pool area looked inviting and we enjoyed visiting the old railroad carriage near the restaurant. The people on the front desk were very helpful in advising us of places to visit. We would definitely stay here again. My only disappointment was that we were not credited any points for the food bill from the hotel.
November 9, 2013
Rated 1.0 out of 5.0 by Ranger134 Rude Staff and terrible service
We had an advance purchase reservation which appeared to confuse the front desk staff. They were unprofessional about resolving inaccurate bill upon check out. There were several other people having similar issues.
We were on a 6 week trip across the country and stayed at many other Holiday Inns with the same advance purchase reservation and never encountered this issue. This was the only Holiday Inn with unprofessional and rude staff. Would definitely look for other accommodations when visiting West Yellowstone.
November 8, 2013
Rated 5.0 out of 5.0 by Vicandd Great place to stay while doing Yellowstone Park
This is an excellent place to stop for the night while doing a 2 day tour of Yellowstone and/or the Grand Tetons. Nice hotel and the town is small yet has plenty of options for food, shopping and entertainment.
October 26, 2013
Rated 3.0 out of 5.0 by flyfisherden Expensive, not good value
Rooms were ok. Not good value for the price. Breakfast buffet, expensive and hot dishes were cold. Attended a banquet; 4 - 500 people - 1 bar,, 30 minutes to get a drink. Food was supposed to be hot, ran out before everyone got fed. Desert was very bad, some cook double the baking powder.
October 15, 2013
Rated 4.0 out of 5.0 by MontanaNancy Most of the staff were friendly and accommodating, food service was okay. Food was just barely average
Nice facility in a beautiful location. Would recommend to friends and family traveling to the West Yellowstone area.
October 9, 2013
Rated 4.0 out of 5.0 by GLPT Vacation
No breakfast included, not even continental breakfast or coffee!
October 7, 2013
Rated 4.0 out of 5.0 by Antipodes Restful sleep
Great stay at west Yellowstone. Had a problem due to our forgetfulness & Kay, the Guest Relations Manager, went out of her way to handle personally. We were most grateful.
October 3, 2013
Rated 3.0 out of 5.0 by Lexicon1970 A decent place to stay
Like most properties in West Yellowstone you pay way too much for what you are getting. We stayed in two Holiday Inn Express hotels on our way too and from W Yell and paid 1/3 the amount for much nicer rooms and free breakfast but that being said we expected to overpay for the benefit of staying so close to the park entrance. Next visit we will pay a little extra and stay in the park so at least we will be getting the cool location/experience for the money.
October 2, 2013