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Rated 3.7 out of 5 by 153 reviewers.
Rated 5.0 out of 5.0 by Quick access to Yellowstone NP This is a great hotel. We have stayed here twice before. We choose it because of its proximity to Yellowstone NP. September 27, 2014
Rated 2.0 out of 5.0 by Poor value Cons I submitted this same review shortly after our stay but never received an acknowledgement that it was “accepted,” so I’m trying again. We prefer to stay at hotels with at least three stars. There were only two in West Yellowstone, and, although the other was $50 less, we decided to stay at the Holiday Inn because it’s a “known” hotel. The desk clerk didn’t acknowledge that we are Gold Club IHG members, and we weren’t awarded points (had to contact IHG). The person who checked us in was distracted (almost to the point of being rude) by two other staff members who were discussing whether or not their walkie talkies were working. One person was on his left and the other on his right, so they were “talking across” him while we were checking in. He was more interested in their conversation than checking us in. I knew there was no breakfast, but I asked anyway just to see what he’d say (more to see if he was paying attention). His only reply was, “No, we’re a full service hotel.” He didn’t even say that there was a restaurant attached. The people above used the bathroom at least 6 times during the night. We could tell which person got out of bed and could follow their steps from the bed to the bathroom by the squeaking floor. When the toilet flushed, it sounded like it was in our bathroom. They may have gotten up more, but we couldn’t hear them when the loud AC was running. Vanity lighting was very poor. Although it was can-type lighting, the twisted style light bulbs were used rather than energy-saving floods. When twisted bulbs are used most of the light stays in the can. We have these at home, so I’m familiar with the type of light bulbs available. It didn’t matter that the room could be darkened by pulling the curtains. The clock was so bright it was like having a light on. I couldn’t find a dimmer switch and like to be able to see what time is when I wake up. The light on the hair dryer was also bright and reflected onto the vanity mirror. I should have unplugged it, but because the clock was so bright, I figured it wouldn’t matter. The bathroom light was like a strobe when it was turned on. After walking and driving around the town, we saw that most of the hotels that were rated two stars looked as inviting as the Holiday Inn. Pros Convenience to Yellowstone. Clean room. Vanity was outside the bathroom, which is convenient for us. Other than the vanity lights, the rest of the room was well lit. September 24, 2014
Rated 2.0 out of 5.0 by needs attention It was not the quality I have come to expect from HIE. The floor had not been vacuumed judging by the sequins between the beds. The bathroom had remnants of previous occupants in the corners and along the sides. One sheer curtain had half the hem out. The hair dryer was so far from the outlet I could not use it without removing the entire unit from the wall. In the mornings the staff opened all the rooms to the hall as they cleaned which produced an awful sewer-like smell which was most unpleasant. Other wings did not have this problem so something was amiss in our wing. It was cleared by evening. I would not have been surprised by some of these issues if we had been staying at a different chain which varies so much from place to place. We were disappointed in this HIE. We stayed at two other HIE during our trip to and from Yellowstone that were up to par and as expected making for experiences I would rate as excellent. September 23, 2014
Rated 5.0 out of 5.0 by Nice stay Welcomed warmly by check-in supervisor. Had to get key remade as door to room could not be opened. Room was spacious and clean. Dined at connected restaurant which was crowded and noisy but food was excellent. Second night we were seated in bar area by restaurant staff. Did not like the fact that no one re-filled our drinks and my daughter actually went out into the hallway and re-filled hers at a water station. Perhaps they were understaffed in this area. Did not eat there our 3rd night. September 23, 2014
Rated 5.0 out of 5.0 by A restful stay after a day in the park The Holiday Inn in West Yellowstone is an ideal place to stay while visiting the Park. Clean, comfortable, courteous staff. September 18, 2014
Rated 1.0 out of 5.0 by Terrible experience with Reception We were in one of the suites which was huge and comfortable. The bar was a great place to relax and we had some wonderful meals. Beyond that the service was terrible. #1 Reception couldn't confirm that our room rate was what we had booked. It turned out to be the rate plus taxes while the rate I had was without the taxes. #2 We were given a suite on the first floor although our profile asks for a higher floor. #3 We changed to a suite on the third floor then had someone trying to get in who reception had also assigned the suite to #4 Didn't have our card with us to charge a meal to our room. Waitress checked room list and our name had disappeared. Went to reception and got that fixed. #5 Got a preliminary bill to find that we were being charged a room rate over $100 more than what we booked. Took forever to get it fixed. #6 No apology from anyone! September 17, 2014
Rated 5.0 out of 5.0 by Great Location Staff was very friendly and accommodating. Staff in the restaurant was also outstanding. Rooms were clean. Overall, great experience and would definitely return in the future. Only negative - felt the room costs were high. September 16, 2014
Rated 2.0 out of 5.0 by poor overpriced and no complimentary coffee, disappointed value September 16, 2014
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