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Rated 3.7 out of 5 by 164 reviewers.
Rated 4.0 out of 5.0 Comfortable Stay, Pass on In-Hotel Restaurant Our 3-night stay was nice, and it was great knowing after long days out in the Park, we could return to a comfortable, quiet room, a clean pool, and a central location from which we could enjoy visiting the town. The room and bed were comfortable. The service was polite and friendly. Upon checking in we noticed the room door would not actually fully shut. One closed the door, but one didn't need the key to get back in. Within 15 minutes of notifying the front desk, the door was fixed. The one negative for our stay was the in-hotel restaurant. The food was just OK, and the mixed beverage was weak. The menu had lots of options, but wasn't simple enough - we had surprising difficulty ordering a cheeseburger and a regular, plain old burger. The waitress was SLOW and bordered on incompetent. We think she served three tables, and if you ever wondered how to visualize the words "forget" and "lost," this was her. To boot, she actually seemed frustrated we asked for menus. Good hotel, though, and we'd stay there again. October 20, 2014
Rated 3.0 out of 5.0 by Comfortable bed, go elsewhere for dinner Hotel room was fine. Internet access was a problem. Restaurant should be avoided, Laundry facilities need repair. October 17, 2014
Rated 1.0 out of 5.0 by VERY DISAPPOINTED - I'M FURIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The city paid for my stay, but the motel asked for my credit card. You charged my debit card for my room!!! SO, I called and told the front desk, and I was charged again, THEN two more times! As of right now, there is $1000.00 worth of debit on my checking account, and I'm overdrawn! I'm NOT sleeping, the bank was closed today, and I'm FREAKING out! My bathroom smelled HORRIBLE - had to keep it closed with the fan on. October 13, 2014
Rated 1.0 out of 5.0 by 服务超级差 找不到预订单,号称是挪动了下预订然后把名字拼错了。实际听到他们讨论说房间被其他人入住了。说要投诉,然后晚上1点开始隔一小时接到叫早的电话,明显恶作剧。 October 13, 2014
Rated 5.0 out of 5.0 by Good~ I booked Holiday Inn West Yellowstone 5 days before I went. There was a sale on their website. Arrived at late night and the front desk staff was friendly and efficient to give the room key to me. Like the friendly staff there, keep going and good job. The room was clean. The bed was comfortable. There was wifi access in the room. However, the internet was slow and connection was not good(disconnected frequently). Internet/WIfi service needs to be improved. Checking-out was efficient and not time-consuming. Staff had smile on their face as well. Overall, it was good experience there! October 9, 2014
Rated 5.0 out of 5.0 by Loved our visit Very clean, comfortable and convenient location. The king bed was extremely comfortable. October 9, 2014
Rated 5.0 out of 5.0 by comfortable bed, accommodating staff, clean enviroment. It was nice to arrive at the Holiday Inn in West Yellowstone to a welcoming staff. They were able to accommodate us, as we needed to book another night and upgrade our room. The drink tickets were a nice plus , after a long drive The beds and pillows were so comfortable. Sheets were soft. We needed to do laundry when we arrived and there were washers and driers available!! After several days of hiking the sauna eased those tired muscles. Thank for the comfortable stay. October 8, 2014
Rated 3.0 out of 5.0 by Expensive and old The most expensive hotel in which I have ever stayed and this is an old property. The rooms need to be updated. Bed was comfortable. Breakfast was very good. Location was very convenient to the park. October 7, 2014
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