Rated 3.7 out of 5 by 148
Rated 1.0 out of 5.0 by Absaroka Terrible experience with Reception
We were in one of the suites which was huge and comfortable. The bar was a great place to relax and we had some wonderful meals. Beyond that the service was terrible. #1 Reception couldn't confirm that our room rate was what we had booked. It turned out to be the rate plus taxes while the rate I had was without the taxes. #2 We were given a suite on the first floor although our profile asks for a higher floor. #3 We changed to a suite on the third floor then had someone trying to get in who reception had also assigned the suite to #4 Didn't have our card with us to charge a meal to our room. Waitress checked room list and our name had disappeared. Went to reception and got that fixed. #5 Got a preliminary bill to find that we were being charged a room rate over $100 more than what we booked. Took forever to get it fixed. #6 No apology from anyone!
September 17, 2014
Rated 5.0 out of 5.0 by Lacey Casey Great Location
Staff was very friendly and accommodating. Staff in the restaurant was also outstanding. Rooms were clean. Overall, great experience and would definitely return in the future.
Only negative - felt the room costs were high.
September 16, 2014
Rated 2.0 out of 5.0 by Ton62 poor
overpriced and no complimentary coffee, disappointed value
September 16, 2014
Rated 5.0 out of 5.0 by adell Spacious and clean room.
When arriving at our room and opening the door we were impressed with the size and decor. The beds had fluffy pillows and the mattress was so comfortable that there was no problem falling asleep. The bathroom was very clean and spacious. This was the first time that I had stayed at a Holiday Inn in several years, so I was impressed with the cleanliness and the overall room appearance. I would definitely stay again. Good location, can walk to anything in town!
September 14, 2014
Rated 4.0 out of 5.0 by RKkk Close proximity to the park and shopping
WE liked the proximity to Yellowstone and shopping.
September 9, 2014
Rated 2.0 out of 5.0 by Sad bear Be careful with multiple reservations
I made a reservation for 3 rooms. This was a business trip so my other two colleagues would pay for their rooms upon arrival.
When the staff checked us in and took the CC info from my other colleagues. While reviewing my CC statement it is clear that the hotel charged me for two of the rooms not just the one.
When I called them they said they accidentally ran my card for 2 of the rooms and that I would have to have the other person call the hotel with their card before they would reverse the charge on my card.
So now I have to do all the legwork for their mess up. They took the other card at check in, just didn't run it so they reverted to the card used at reservation. Frustrating
September 8, 2014
Rated 4.0 out of 5.0 by Shopber Comfortable Bed
Comfortable Beds, clean rooms. We were visiting Yellowstone and this hotel is conveniently located and easy to find.
September 7, 2014
Rated 4.0 out of 5.0 by Jack3056 good service
Nice stay.Price is little bit higher.Breakfast was not complementary.
September 5, 2014