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Rated 3.6 out of 5 by 173 reviewers.
Rated 2.0 out of 5.0 by Worst hotel ever! We booked a 2-night stay at this hotel for our 1-year wedding anniversary and to visit the Rock & Roll Hall of Fame. We had to walk through a cloud of guest's smoking right outside the front door. We then checked in and went to our room (the very last room on the 1st floor) to get washed up and ready for bed. Upon realizing I forgot my toothbrush, I called down to the front desk to ask for one. The guy on duty had me come down to get it. Really? I just drove all the way in after work, got undressed and had to go back to the lobby to get a toothbrush? Next, the bed was so broken-down and the pillows were like air, we had a horrible night's sleep. We both woke up with our backs aching. The shower looked like circa-1975 and the water pressure was nil. The grout looked all nasty and peeling. Nothing felt "clean" about that bathroom. Not to mention the toilet handle stuck. The air conditioner ran constantly and was loud and old looking. To top it all off, there was no free breakfast...not even a bagel. We liked the city, but will never return to this hotel. July 23, 2014
Rated 3.0 out of 5.0 by Room was in need of upgrade The room (suite) was overpriced. The room was in need of an upgrade. There was no air conditioning in the bedroom and the air conditioner in the living area was in bad condition. The sleeper sofa mattress was very uncomfortable. The staff were very courteous, and brought us a fan for the bedroom. July 23, 2014
Rated 5.0 out of 5.0 by Bathroom The bathroom looked clean but it smelled sour. Like the cloth or mop used was sitting in stale water when it was used. And had no view because outside my window was the dumpster from the construction that was being done to the fifth floor. Plus I asked for a microwave was told I would have one, but when I arrived it wasn't in the room. One guy lied and said because they didn't have them in the hotel for fire safety reasons. But another employee said that they must all be in use. We ended up using another teammate microwave for our four day stay. July 17, 2014
Rated 2.0 out of 5.0 by Disappointing Experience This was a favorite hotel until I noticed a deterioration this time. My reservation was four my 3 grandchildren and me to occupy the room. When we arrived I requested extra foam pillows but it took 3 phone calls to achieve this. When housekeeping came to clean the room I made the children get up to allow servicing. She did not clean the bathroom which too me was pretty disturbing. Several minutes later someone came and asked if I was satisfied because the housekeeper did not speak English. She was told to clean the bathroom which resulted in an attitude with minimal service. I was shocked that the bathroom, one of the dirtiest rooms, was so inadequately taken care of. The toilet was not cleaned nor the ring in the bath tub. July 16, 2014
Rated 4.0 out of 5.0 by nice place for kids thi sis a very nice place with a pool in the middle which is fun for the kids. My only problem I had was they used to provide a free breakfast to me because I'm a platinum member and this visit they said they could not because of Holiday policy and didn;t offer anything other than my name on a board when I walked in (which I actually would prefer they not do). The breakfast has been very good from the past and this is a big reason why I have gone to this hotel in the past. The pool is nice also when kids are with me and I;m traveling with the family verse my normal business travel. July 15, 2014
Rated 5.0 out of 5.0 by Good Cean Stay Nice room. Clean. Nice common areas. Nice Exercise Facility. Convenient location. July 15, 2014
Rated 2.0 out of 5.0 by Need Improvement The overall appearance of the Hotel is nice, there are just a few changes to be made. Serves well for business. July 14, 2014
Rated 5.0 out of 5.0 by Traveling through.... The Hotel was under partial renovation, but that did not distract from our stay. In fact, we felt the Hotel was very nice and was surprised about the remodel. A very nice place to stay and I would recommend this Hotel to anyone. Very nice! July 14, 2014
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