Rated 4.0 out of 5.0 by LarsDude Good room but smelly elevator
Have stay here four previous times and enjoy every stay. There always seems to be one or two issues that interfere with an excellent rating. This time, it was our elevator smelled bad like a combination of chlorine and lavender and no room service the after the first night. Still plan on returning to stay next year.
June 15, 2013
Rated 1.0 out of 5.0 by Stash1234 Worst staff, worst hotel. Save your money.
I really don't even know where to begin. My husband and I have stayed at this hotel a few times, and had bad experiences every time. The first bad experience was when I had a ring stolen out of our room. When I brought it to the attention of the staff, they said it was my fault and that I had lost it. Considering the fact that it was kept in a ring box, and both the ring and the box where nowhere to be found in the room, I know it was stolen. The next time we stayed there, we had arrived around 2 am after a long drive and went directly to sleep after checking into our room. In the morning, my husband went to take a shower, and discovered that there was no shower curtain in the bathroom. We told the front desk before we went to breakfast and they said they would send someone up right away to take care of it. Well, when we got back to our room, there was still now shower curtain. My husband called the front desk, and they said that someone should be up asap. Well, and hour and a half later, we still had no shower curtain. We contacted the front desk, and the woman we spoke to was so rude. She had the nerve to blame us and she yelled at us and said "Well, I don't understand why you would stay in a room that didn't have a shower curtain in the first place!" Totally unacceptable. At this point her and my husband exchanged some words and we had a shower curtain 5 minutes later. When we checked out, we explained the what had happened to a manager, and she really could have cared less. When we were back in Cleveland the first weekend in June, we decided to give them one last shot, mainly because my husband loves the pool. We again go it very late, around 1:30 or 2 am. When we pulled into the parking lot, there were drunk people everywhere. Outside, and all over the lobby area, being very loud and obnoxious. We went inside to check in, and were informed that every room was going to be loud, and that we probably wouldn't get any sleep, and that they were not doing anything to control the rowdy patrons. Are you serious?!?! I'm sorry, but it is your job as a hotel employee to make sure your guests are happy, and you are seriously not going to do ANYTHING about the noise that is disrupting THE ENTIRE hotel? Needless to say we left, and will never be returning.
June 10, 2013
Rated 4.0 out of 5.0 by TravelingFamily clean room, great breakfast, pool freezing, broken hot tub
Overall this hotel was nice. It was very close to the lake, and there are many little places to eat and explore. The staff was very courteous. The one thing we were looking forward to was swimming in the pool and enjoying the hot tub; unfortunately the pool was freezing and the hot tub was out of order.
June 10, 2013
Rated 4.0 out of 5.0 by recentovernightstay Excellent Front Desk and Restaurant Service
The front desk staff was very helpful and the restaurant staff was also very helpful and friendly.
The first room I was sent to however, the bathroom was dirty...water all over the floor, tub had been used and a dirty towel was on the tub.
The funny thing is that a few years ago when I stayed at this hotel, the same thing happened. The first room I was sent to had not been cleaned properly.
The front desk very readily gave me a new room.
However, the reason I would not recommend this hotel is because of the value. I can stay at the Hampton Inn for less and the room is just as good, or better.
June 5, 2013
Rated 1.0 out of 5.0 by Kathie3 Poor Accomidations
The Hotel is run down, no water pressure to shower, which all three of our guest complained about. The elevators did not work properly and where very dirty. The air conditioner was very loud which made it impossible to sleep. When we arrived there was no soap in the bathroom to wash our hands, we called the front desk for it and they did send it up. My self and our guest were very upset and will not return..
May 27, 2013
Rated 5.0 out of 5.0 by Td24 Wonderful!!!!
I would defiantly stay here again in a heart beat! They are amazing!! The rooms are clean and very up to date! My sister, and I were there because we had to take our father to the Cleveland Clinic, and they were so understanding and kind about everything! We were not sure if the hospital was going to release our father, or what was really going on, so they worked with us and let us stay late when we were unsure what to do. They even gave us advice on who to talk to at the hospital. They even gave us a free night! We were at a loss of words for the kindness they gave us! They are wonderful people and they treated us like family!! We are very grateful for this Holiday Inn and there very kind team!! The neighborhood is very nice too! Westlake is a very cute town! We defiantly suggest staying here!! The Westlake Holiday Inn team rocks!! They went above and beyond!
May 23, 2013
Rated 4.0 out of 5.0 by mikej80 Nice location and great service.
I would defiantly stay here again; the staff was a pleasure and very accommodating. The room was clean and quite with a very nice view. I slept like a baby all 4 nights.
May 20, 2013
Rated 2.0 out of 5.0 by Bulldog15 Noisy and staff was unhelpful
This was a decent hotel to stay in, however; the staff was not that friendly. There was a huge group of lacrosse players staying at the hotel the same weekend and were extraordinarily loud. We were there a Friday and Saturday night in town for a wedding. These kids were screaming up and down the hallways until midnight and the staff didn't seem to care at all. It was a miserable stay overnight and we were really disappointed in the service. I called to the front desk twice to have someone come up and the noise didn't die down for hours. We usually have ok luck w/ Holiday Inn's but this experience was terrible.
May 17, 2013