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Rated 3.5 out of 5 by 247 reviewers.
Rated 4.0 out of 5.0 Convenient Hotel Sadly the hotel was being renovated and that caused quite a bit of noise. If ordering the scrambled eggs ask for them not to slather in butter as it spoiled the taste. I needed copious amounts of hot sauce to kill the flavor. December 18, 2014
Rated 4.0 out of 5.0 by staff are very good Staff have went beyond and above to meet my needs, best customer service I have received in awhile and I stay in hotels for work about once a week. Facility is outdated, hot tub and gym were poor quality and pillows in the room were very small and not comfortable. December 15, 2014
Rated 2.0 out of 5.0 by Under renovations I was disappointed because I was not told about the on going renovations at the time of booking online. I would have booked another hotel instead. December 15, 2014
Rated 5.0 out of 5.0 by Great improvements with Renovations Absolutely loved the renovations currently going on. Lobby is beautiful as well as cozy. Great improvements in the rooms. More updated look with relaxing sitting areas in room. My room did not have a bath mat. Showers were somewhat slick with the tiled floor. I would recommend adding something on the shower floor to prevent slip and falls. Other than those two issues, i enjoyed my stay. Staff was very helpful and friendly. Will be returning next month for business. Looking forward to seeing additional improvements since my last stay. December 14, 2014
Rated 2.0 out of 5.0 by Not so great The hotel is under construction. The construction was intrusive in many ways. December 10, 2014
Rated 1.0 out of 5.0 by Construction, Mold, and Filth This place needs to be torn down and rebuilt... Small rooms, musty smells, mold. The lady who check me in was nice but that is all the good things I can say. Maintaince person walked in to my room, did not even knock or say anything at all... If you are in the area do NOT stay here. December 10, 2014
Rated 1.0 out of 5.0 by dissapointed I was not informed ahead that the property is being sold. The experience was less than satisfactory. The construction made it undesirable. Construction began very early and woke us up. The restaurant was make shift, entrance was inconvenient, gift shop border up, jacuzzi was dirty and the jets were not working properly. This all resulted in not spending much time ay the phicility.Also shower head needed replaced. I would expect a refund for the two nights. December 4, 2014
Rated 5.0 out of 5.0 by Highly recommended ! My recent stay at Holiday Inn Cleveland Westlake was great. I stayed for an overnight business trip and meeting. Although the hotel was under renovation, you would never know it on the inside. The noise level was 0. The staff were exceptionally friendly and helpful, especially when they saw I was struggling with a suitcase, an overnight bag, a laptop bag, and my purse. One of the employees standing near the front desk immediately ran to help me, grabbed a cart and loaded all my things for me. I had dinner and drinks in the hotel lounge, the service, food, and drinks were excellent. I will be booking my next trip at this hotel ! December 3, 2014
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