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Rated 3.6 out of 5 by 186 reviewers.
Rated 4.0 out of 5.0 by Excellent customer service Over all Hotel is good, rooms are clean and nice. Only problem i had was air conditioning system is bit noisy in this hotel. August 16, 2014
Rated 5.0 out of 5.0 by Decent indoor pool This is a nice place. They have and indoor pool and arcade which is good for kids. August 15, 2014
Rated 3.0 out of 5.0 by Needs a lot of updating and repairs The staff was friendly and helpful. However, during my visit, as I went to enter the room, a maintenance employee was exiting. Upon entry, the room smelled of being sprayed with an odor neutralizer. This was not a pleasant odor. As I checked the sleeper sofa in the room, the mattress was ripped open exposing the filling material. I then tried to install the bedding on the sleeper sofa, but it was the wrong size. I reported this to the front desk as we left for dinner and they said they would check it out. In addition, the room was missing towels and wash clothes. Upon my return, I found the mattress was not replaced, but a mattress cover was put on the bed's mattress. However, they left the fitted sheet that would not fit and just threw another group of sheets on the bed. I was hoping the sheets left behind would fit, and they did. I would have expected the staff would have, at the very least, verified the fitted sheet. Lastly, the air conditioning was noisy and never cycled on and off in the auto mode. Options were: turn it off or deal with the coldness. August 14, 2014
Rated 5.0 out of 5.0 by great weekend in Westlake My daughter and I stayed 2 nights, the room comfortable but the refrigerator in the room was not working properly, we did not report because we did not have a need other than to refrigerate bottled water. I found the staff at the front desk helpful and friendly as well as the waitresses, the cleaning staff always present during the day. The 5th floor was under construction yet it did not pose any problems for us during our stay, I would return. August 14, 2014
Rated 2.0 out of 5.0 by dissapointed this stay was frustrating and dissapointing. i usually have a good experience with holiday inns but this one fell short on expectations. the room was run down looking, the staff was not all that helpful and accomidating and there was a half drank bottle of water left in my fridge. August 13, 2014
Rated 4.0 out of 5.0 by Ok but needs an update The hotel and staff were great. The room was really outdated and felt old. The good news is the hotel is under renovation. I will stay here again when the renovation is complete. August 9, 2014
Rated 4.0 out of 5.0 by Family visit The hotel staff went above and beyond during our visit. The hotel itself is still under construction but that work was confined to the 5th floor. August 7, 2014
Rated 4.0 out of 5.0 by Good value for the price Arrived late and left early but the main reason to stay at an Hotel is to sleep and that part was handled very well August 7, 2014
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