Rated 3.5 out of 5 by 104
Rated 1.0 out of 5.0 by ozziecat1 A ship that has sailed
Property is in dire need of refurbishing, indoor pool was the worst I have ever been in. Smelled like algae made us sick and clothes stunk; had to complain to front desk to have pool treated. Phone would no reach front dest, had to use a cell phone to get through, and calls to room service went unanswered for over 20 minutes due to lack of communication between front desk and restaurant.
I visited this property about 5 years ago and it was really nice, but time has not been kind. Seemed to be under staffed.
August 4, 2013
Rated 5.0 out of 5.0 by bigmoe1 comfortable...handy to many attractions
staff helpful, lots of things to keep grand kids busy, neat and clean common areas
August 2, 2013
Rated 3.0 out of 5.0 by Flightsdelayed outdated property
Wouldn't recommend this antiquated hotel. Needs to be severely updated and renovated.
August 2, 2013
Rated 5.0 out of 5.0 by Sparky777 Great room--one thing lacking!
Our room was great, quiet, comfortable, king-sized bed was perfect, housekeeping excellent, conveniently located.
Only thing missing was a small refrigerator in the room as we have seen in many others hotels. We had brought some snacks with us and were unable to keep them without refrigeration
July 29, 2013
Rated 4.0 out of 5.0 by lynda7 Good
I will stay there on future travel to see family.Staff was very nice. The ladies in the breakfast area provided great service. The beds were very comfortable.
July 29, 2013
Rated 3.0 out of 5.0 by RBJH A mixed experience
We expecially appreciated the good bed and excellent shower, after a long day's drive and outings on other days. But the furniture, furnishings and overall decoration all need a good updating, almost to the point of feeling dingy. (The towel bar fell off the wall.) The restaurant food, while tasting good, had a very limited menu, especially for us who stayed three days. And after a full day out on Sunday, we had to go out again for dinner that night as the restaurant was closed. The restaurant staff were excellent, as were all the other hotel staff. No minibar, so my wife had to use an ice bucket to keep something she needed for dietary purposes --- and the ice bucket leaked! On Saturday we stopped in the bar for a drink before dinner: They didn't serve peanuts or snacks with our drinks (wouldn't that make us want to have another?) and had run out of cocktail napkins so had to scurry to wipe up a little spill. All in all, a mixed experience.
July 27, 2013
Rated 3.0 out of 5.0 by Danlmite Platinum Guest
I have stayed here in the past. Always pleasant experience and upgrade. The male clerk was pleasant and referred my upgrade request to a lady check in clerk. She was indifferent to the upgrade request and stated "full house." Having staying in the past I was aware of the Hospitality Room. She made no mention of it until I got her attention to it. I ended up in a room with noisy air conditioner and in the morning realized the neighboring rooms had newspapers placed at their doors and not at mine. I did need a intranet hook-up for my computer and none was available. I use wireless but to upgrade passwords I have to use a land line.
I mentioned these discrepancies when I checked out. The morning lady was pleasant and stated she would credit my account 3000 points.
Just venting.........Thank you,
July 24, 2013
Rated 3.0 out of 5.0 by Taxman4 Comfortable bed, but not great service.
No refrigerator or microwave, and we had to pay for meals. Service was spotty. Not worth the price charged, even with a discount.
July 17, 2013
Rated 5.0 out of 5.0 by Einholzmann Holiday Inn - Westlake
The Holiday Inn Staff and Facilities were very nice. Although we used a small portion of the amenities what we observed was excellent. Great for travelling families with kids who would like to use a pool and have restaurants on site. The air conditioner takes some getting used to as it was louder than what we are accustomed to.
July 16, 2013
Rated 5.0 out of 5.0 by ILuv2Craft Stayed from 5-8
When we got there the woman at the desk her name is Pam was so nice and so helpful..We had a wonderful time, the room was nice and clean, AND THE FREE BREAKFAST WAS FANTASTIC!!!! We went to the rock and roll hall of fame and the aquarium and a under water sub.. Nice rates so close to the attractions..
July 13, 2013
Rated 3.0 out of 5.0 by usha2013 My stay at westlakes holidayinn
We booked the room in your hotel because of wedding, and wedding ceremony starts at 3:00. We arrived at 1:30, and stayed until 3:20 to get the room.
Lady at front desk told me that when the roon is ready, she will inform me. I was sitting accross the receptionsit, but she didn't bother to call me or check for the availability. Hotel should be considerate of people who come for the wedding. We missed the Barat.
July 12, 2013
Rated 3.0 out of 5.0 by NikkiO Comfortable Stay
My family stayed here one night as we were passing through Cleveland. I felt the front desk staff could have been friendlier/more polite. The room was okay- just very standard. The neighborhood/location was nice.
July 11, 2013
Rated 5.0 out of 5.0 by bruno91 warm pool and hot tub great staff
a/c in room not cooling down room enough,put everything else was great.helpful staff and waitresses in restaurant were great
July 3, 2013
Rated 4.0 out of 5.0 by Barb1 Convenient and comfortable room and location
We enjoyed the use of the microwave and refrigerator. The location near Crocker Park and our favorite Asian restaurant was wonderful for us. We were using one night (out of the three we stayed) from our Priority Club points, and appreciated the free breakfast tickets and friendly response from your staff; ease of check-in.
June 22, 2013
Rated 5.0 out of 5.0 by Warrad42 Inductotherm Corp Field Engineer
Best Holiday Inn ever been too.
Breakfast was great wish it was free.
Super clean and friendly.
June 20, 2013
Rated 4.0 out of 5.0 by LarsDude Good room but smelly elevator
Have stay here four previous times and enjoy every stay. There always seems to be one or two issues that interfere with an excellent rating. This time, it was our elevator smelled bad like a combination of chlorine and lavender and no room service the after the first night. Still plan on returning to stay next year.
June 15, 2013
Rated 1.0 out of 5.0 by Stash1234 Worst staff, worst hotel. Save your money.
I really don't even know where to begin. My husband and I have stayed at this hotel a few times, and had bad experiences every time. The first bad experience was when I had a ring stolen out of our room. When I brought it to the attention of the staff, they said it was my fault and that I had lost it. Considering the fact that it was kept in a ring box, and both the ring and the box where nowhere to be found in the room, I know it was stolen. The next time we stayed there, we had arrived around 2 am after a long drive and went directly to sleep after checking into our room. In the morning, my husband went to take a shower, and discovered that there was no shower curtain in the bathroom. We told the front desk before we went to breakfast and they said they would send someone up right away to take care of it. Well, when we got back to our room, there was still now shower curtain. My husband called the front desk, and they said that someone should be up asap. Well, and hour and a half later, we still had no shower curtain. We contacted the front desk, and the woman we spoke to was so rude. She had the nerve to blame us and she yelled at us and said "Well, I don't understand why you would stay in a room that didn't have a shower curtain in the first place!" Totally unacceptable. At this point her and my husband exchanged some words and we had a shower curtain 5 minutes later. When we checked out, we explained the what had happened to a manager, and she really could have cared less. When we were back in Cleveland the first weekend in June, we decided to give them one last shot, mainly because my husband loves the pool. We again go it very late, around 1:30 or 2 am. When we pulled into the parking lot, there were drunk people everywhere. Outside, and all over the lobby area, being very loud and obnoxious. We went inside to check in, and were informed that every room was going to be loud, and that we probably wouldn't get any sleep, and that they were not doing anything to control the rowdy patrons. Are you serious?!?! I'm sorry, but it is your job as a hotel employee to make sure your guests are happy, and you are seriously not going to do ANYTHING about the noise that is disrupting THE ENTIRE hotel? Needless to say we left, and will never be returning.
June 10, 2013
Rated 4.0 out of 5.0 by TravelingFamily clean room, great breakfast, pool freezing, broken hot tub
Overall this hotel was nice. It was very close to the lake, and there are many little places to eat and explore. The staff was very courteous. The one thing we were looking forward to was swimming in the pool and enjoying the hot tub; unfortunately the pool was freezing and the hot tub was out of order.
June 10, 2013
Rated 4.0 out of 5.0 by recentovernightstay Excellent Front Desk and Restaurant Service
The front desk staff was very helpful and the restaurant staff was also very helpful and friendly.
The first room I was sent to however, the bathroom was dirty...water all over the floor, tub had been used and a dirty towel was on the tub.
The funny thing is that a few years ago when I stayed at this hotel, the same thing happened. The first room I was sent to had not been cleaned properly.
The front desk very readily gave me a new room.
However, the reason I would not recommend this hotel is because of the value. I can stay at the Hampton Inn for less and the room is just as good, or better.
June 5, 2013
Rated 1.0 out of 5.0 by Kathie3 Poor Accomidations
The Hotel is run down, no water pressure to shower, which all three of our guest complained about. The elevators did not work properly and where very dirty. The air conditioner was very loud which made it impossible to sleep. When we arrived there was no soap in the bathroom to wash our hands, we called the front desk for it and they did send it up. My self and our guest were very upset and will not return..
May 27, 2013
Rated 5.0 out of 5.0 by Td24 Wonderful!!!!
I would defiantly stay here again in a heart beat! They are amazing!! The rooms are clean and very up to date! My sister, and I were there because we had to take our father to the Cleveland Clinic, and they were so understanding and kind about everything! We were not sure if the hospital was going to release our father, or what was really going on, so they worked with us and let us stay late when we were unsure what to do. They even gave us advice on who to talk to at the hospital. They even gave us a free night! We were at a loss of words for the kindness they gave us! They are wonderful people and they treated us like family!! We are very grateful for this Holiday Inn and there very kind team!! The neighborhood is very nice too! Westlake is a very cute town! We defiantly suggest staying here!! The Westlake Holiday Inn team rocks!! They went above and beyond!
May 23, 2013
Rated 4.0 out of 5.0 by mikej80 Nice location and great service.
I would defiantly stay here again; the staff was a pleasure and very accommodating. The room was clean and quite with a very nice view. I slept like a baby all 4 nights.
May 20, 2013
Rated 2.0 out of 5.0 by Bulldog15 Noisy and staff was unhelpful
This was a decent hotel to stay in, however; the staff was not that friendly. There was a huge group of lacrosse players staying at the hotel the same weekend and were extraordinarily loud. We were there a Friday and Saturday night in town for a wedding. These kids were screaming up and down the hallways until midnight and the staff didn't seem to care at all. It was a miserable stay overnight and we were really disappointed in the service. I called to the front desk twice to have someone come up and the noise didn't die down for hours. We usually have ok luck w/ Holiday Inn's but this experience was terrible.
May 17, 2013
Rated 5.0 out of 5.0 by Stevo8273 Ideal stop off
Needed a stay for one night on our way to NYC. We were made to feel very welcome when we arrived. We didn't have a reservation but the front desk staff offered us a great rate. The room was clean and comfortable...have slept in numerous hotels over the past few weeks and this was heaven. Check out was efficient and friendly.
May 14, 2013
Rated 4.0 out of 5.0 by Rose35 The room was very comfortable
Although we only stayed one night, everything was very positive. The room was very comfortable, clean and peaceful We were able to relax. Really enjoyed being able to relax in the nice soaking tub. Also we both thought the coffee was very good.
May 12, 2013
Rated 1.0 out of 5.0 by LookingforSleep Don't expect to sleep
Having stayed at many Holiday Inns throughout the United States, I have never experienced such a poor layout which affects the majority of patrons subjected to staying overnight in this Westlake location. Being one of the unlucky ‘guests’ located in a room surrounding the pool and bar area, we were awake most of the night from loud, partying guests which in itself, should not have been an issue. However, with the acoustics from the pool/bar area being as such, everything that was spoken, no matter how loud, drunken, or disorderly was heard crystal clear until the early morning hours and the bits of sleep we were able to acquire was of little value by checkout time. The food was overpriced which can be expected when ordering room service, yet the chicken wings were more dried out than beef jerky.
I would opt for a roadside tent over this location again. I have also now become an avid reader of hotel reviews prior to booking my next adventure, with Holiday Inn Westlake to thank for that new trepidation.
May 1, 2013
Rated 2.0 out of 5.0 by theman poor food and service
the pork was dry and tough, the salmon was 50-50 warm or cold, had to chase after a waitress to get salads while everyone else was being served the entree.
Had two friends in wheelchairs who had to wait until 4 or 5 o'clock for their rooms to be ready [ I would think cleaning the handicap rooms would be of first priority]. The front counter staff could not tell these friends when their rooms would be ready and were rather put off that they might be expected to find out when or offer any solution.
If I was not an officer in our organization and if there was not a contract in place, I assure you I would not return.
I understand that this property lost its credentials a while ago and I can see why.
April 16, 2013
Rated 1.0 out of 5.0 by vzbnn0 POOR OVERALL EXPERIENCE
Check in staff were very nice and helpful, after that it was all down hill. The rest of the staff had an I don't care attitiude. We were there for a two day event and the food was fair at best. The wait staff gave the impression that we should be gratefull they were there to serve us. Whenever we made a request it was like we were putting them out to get it for us. On our last day, Sunday morning, they had four buses of people and we couldn't even get near the resturant, even though our breakfast was included in our stay. When we inquired about the breakfast arrangements we were told we would just have to wait like everyone else. Taking in that many people, which they knew about in advance, they should have made other arrangements for breakfast. Also, on our second day, room serice didn't get around to cleaning our room until around 5 PM. Totally unacceptable. WOULD NOT CHOOSE OR RECOMMEND THIS HOTEL.
April 15, 2013
Rated 4.0 out of 5.0 by D1Ho I-LYA Meeting
Very nice room - although disappointed that we didn't get the I-LYA rate even though we made the reservation over a week prior to the event.
Hotel is easily accessible from Route 2/I-90. Has nice accommodations for the I-LYA meeting - plenty of nice, good sized rooms, with good equipment.
Hotel is near (one exit away) from an excellent shopping center.
Personal property was left in room. When I returned to retrieve it, the staff had thrown it away. Holiday Inn gave an adequate break on the room bill, and were very apologetic. Sorry this happened, but I'm not upset due to their response.
Look forward to next meeting in the fall at this same location.
April 14, 2013
Rated 1.0 out of 5.0 by SoSad4 Disappointing
At check-in we did not receive anything for being a Priority Club Member. Woke Saturday morning to find a big black bug in my sink. It ran down the drain. Dinner's food in the banquet room was over cooked steak. Potatoes were dry and felt like a rock, veggies were soggy. Sunday morning we went to breakfast which was included in our room rate and we could not eat. There was a group of over 160 people that come every year for breakfast together, as I was told after they arrived by the waitress. Why weren't they in a banquet room together instead of the dining room.
April 12, 2013