Rated 3.6 out of 5 by 123
Rated 1.0 out of 5.0 by ABH9 lack of pride
I stayed at this hotel a few times last year and had a dirty room and rude service at the restaurant. When I made a complaint no one seemed to care. Last week I decided to give them a try again. Upon check in they had my information incorrect, they gave me access to a room that was to have water, soda, and snacks for me based on my status. There was only soda. Nothing else. When I got to the room I was once again disgusted this time a huge stain on the bed linens. Obviously the cleaning staff does not care about us and obviously management doesn't care because this same thing happened over a year ago. I also had to kill 3 spiders in the room. I will not give them a chance again. I have pictures of the stain.
August 25, 2013
Rated 5.0 out of 5.0 by kfromOhio Excellent Place and Courteous Staff
This is now the second time we have stayed at the hotel. Both have been very pleasant experiences, with clean rooms and friendly staff. This time I needed to spend one of the days working from my room. The desk chair was broken and wouldn't raise up to reach the desk properly (stuck at lowest position#. I mentioned to housekeeping when they came around, and while this may typically be a "maintenance item", it was faster to swap chairs with another room to allow me to work more comfortably sooner. One other problem I noticed was that the room phone was a good distance #located on table by bed) from the desk, so ended up laying it on the bed near the desk with the cord stretched. So, if you are planning to do business from your room, make sure your accommodations include the needs. But the hotel overall is extremely good and a great place to stay for visiting in the area. Nice pool, nice breakfast buffet, ample parking, and a good location for visiting many things in the area. I'd highly recommend this when you are in the area.
August 25, 2013
Rated 5.0 out of 5.0 by Espy Great staff and excellent room!
A++++++ Holiday Inn> I will be back again! Everything was just great! Keep doing what you are doing
August 25, 2013
Rated 5.0 out of 5.0 by Winnie12 Friendly Staff
Very friendly staff, they make you feel right at home !
August 22, 2013
Rated 5.0 out of 5.0 by whobeme52 Great service
I have stayed here before a couple of times. Everyone is very friendly and helpful. I will be staying here in the near future. The rooms are very clean and hotel is affordable.
August 22, 2013
Rated 5.0 out of 5.0 by Stoopdog Would definitely recommend!
I stayed four nights recently and had a very enjoyable stay. My room was comfortable and roomy. The only issue I had was that the sink in the bathroom drained very slowly but it wasn't something I couldn't deal with. I liked the fact that the room had a true thermostat to control the temp and not just a dial to red or blue.
The breakfast was good and the staff was friendly.
I have had many other hotel stays elsewhere where I had trouble sleeping due to noise from the hallway, stairs or other rooms. That was not the case this time. I was pleasantly surprised! I didn't hear anything all week. It was so nice!
I do agree with some other reviews that the hotel could use a face lift. I wouldn't say the place is rundown, but the carpets are worn and the walls could use some new paint. I dont need something extravagant so I was ok with it, but a face lift could do the place some good.
Overall an enjoyable stay. I would certainly recommend!
August 20, 2013
Rated 2.0 out of 5.0 by unhappy46 wanta be holiday inn
I was on phone for about 45 minutes booking my last stay. They quoted $149.99 per room. I explained the company I work for would not pay that and that I had stayed there a couple weeks ago for under $100.00 per room. They finally lower my room rate and we checked in later that day.One room didn't have a microwave or fridge and my room only had fridge. I am a rewards member with platinum status and would of though at least one of my room would of been upgraded. I found a dirty sock on the floor and while sitting on the chair a piece of gum by the bed.I work out of town every week and travel all around and this stay would be on the bottom of my list. I would not recommend this motel and probably won't stay there again.
August 18, 2013
Rated 5.0 out of 5.0 by Carlan Loved this Holiday Inn
It was a great place to stay. Everyone was very friendly and helpful.
The rooms were quiet, spacious and very comfortable. Thank you.
August 15, 2013
Rated 4.0 out of 5.0 by Jean5326 comfortable bed but noisy around
Bed is very comfortable but loud noise could be heard at 130 am from next door; sound insulation not good. People walking around can be heard.
August 13, 2013
Rated 3.0 out of 5.0 by SuPah This Old Hotel
This place needs a make over. The windows, AC, etc are old. None the less, the place was clean with no bad odors.
The staff were also pretty friendly.
August 12, 2013
Rated 1.0 out of 5.0 by CP123 Way too many issues to consider coming back.
I recently stayed for 4 niight trip and was underwhelmed by my experience. There wasn't one major issue,but there were a lot of problems. In the 4 nights we were there, we encountered
- a rude front desk staff member
- a refrigerator that made a ticking noise (that was only after having to convince the staff to bring us a fridge
- a drain in the tub that wouldn't go down
- a day when our room wasn't cleaned when it was finally cleaned at our request after 6PM there was still no toliet paper in the room
- a dryer that didn't work in the laundry facilities
- a hot tub that smelled horrible
- a phone that wouldn't ring.
Aside from the one rude staff member, all of the individuals were pleasant and tried to help with the situations, but it is obvious to me this hotel is not well maintained
The only bright spot was the good food and wonderful waiter we encountered in the Bar/Lounge area.
August 11, 2013
Rated 5.0 out of 5.0 by homersoddesey01 relaxing
a very nice hotel to come home to after a long day working , very fine and friendly people to greet you .great food and a really good group of staff to meet your needs
August 10, 2013
Rated 1.0 out of 5.0 by mortified Worst stay ever
This stay was a nightmare after a long day of travel we get to the hotel the elevators broke down. Once settled in our room my wife went to turn down the bed and there was feces smeared on the bed sheets. We turned over a pillow and found a live black spider.
After complaining and getting new bedding we noticed the carpet by the door was wet and still wet in the morning. I spoke to the manager in the morning and her first response was she was not suppose to be here she had kidney stones. Really! Then after comping our room she promised me 15,000 points on my platinum member card. Well the points never showed up even after several inquiries.
I travel a lot this hotel is nothing like the other Holiday inns.
This is the worst managed hotel I have ever had to deal with.
August 10, 2013
Rated 2.0 out of 5.0 by chadou23 Needs torn down and rebuilt
I stay at properties all over the country and this has to be the worst. The room was in terrible condition. Holes were patched on the walls. There were stains on the ceilings. The smell was just horrific. It smelled like rotten eggs in the room. They claimed it was drano and that it would wear off... nope. It was sewage. It had to be. They need to just tear this down and build a nice new hotel here. It is a great location. That's about all that was good.
August 9, 2013
Rated 2.0 out of 5.0 by Sandi1208 room condition
We moved once, and could have moved again, but too tired. First room had VERY STRONG urine smell in the bathroom (possibly on the shower curtain.), Second room had strong smell of smoke... too tired so we stayed!
August 8, 2013
Rated 1.0 out of 5.0 by Databoss Cut our stay short and went to a different hotel.
My review of this hotel is not favorable. There is a sign at the check-in desk that says something to the effect of "If you can't give us a 10 in any category, please call the front desk."
I would have tied up the front desk all day. Here are my issues:
1) The hallway on our floor looked like it had not been vacuumed for weeks. There was litter all along the baseboards.
2) I went down for breakfast and any table that wasn't occupied was dirty and unusable. There must have been 15 tables that needed bussing.
3) The paint on the deck of the pool was chipped and flaking.
4) My daughter started coughing every time she entered the room. We cut out stay short and moved to another hotel.
5) At breakfast, there were no juice glasses. I know that this is a little thing, but it is the little things that count.
I will give props to the front-desk staff who were very helpful and courteous.
August 8, 2013
Rated 4.0 out of 5.0 by SeniorCyclist Nice facility and great location
Stayed here while competing in the Senior Games. Very well kept facility, room was good. Convenient location with mall across the expressway. Staff were friendly and helpful. Maid service, while there, was short staffed and room was not made up until very late in day. Resturant wait staff were great and friendly.
August 7, 2013
Rated 3.0 out of 5.0 by D123456789 Older hotel
The hotel is older, but clean. The rooms lack decoration. The hallways are long and rooms are quite a distance from the front desk and front door. The tv channel selection is quite small. We were surprised to be given coupons for free breakfast each morning of our stay.
August 5, 2013
Rated 5.0 out of 5.0 by Daleaj comfortable bed and great service
Easy check in and check out abd service was quick and professional.
August 5, 2013
Rated 1.0 out of 5.0 by ozziecat1 A ship that has sailed
Property is in dire need of refurbishing, indoor pool was the worst I have ever been in. Smelled like algae made us sick and clothes stunk; had to complain to front desk to have pool treated. Phone would no reach front dest, had to use a cell phone to get through, and calls to room service went unanswered for over 20 minutes due to lack of communication between front desk and restaurant.
I visited this property about 5 years ago and it was really nice, but time has not been kind. Seemed to be under staffed.
August 4, 2013
Rated 5.0 out of 5.0 by bigmoe1 comfortable...handy to many attractions
staff helpful, lots of things to keep grand kids busy, neat and clean common areas
August 2, 2013
Rated 3.0 out of 5.0 by Flightsdelayed outdated property
Wouldn't recommend this antiquated hotel. Needs to be severely updated and renovated.
August 2, 2013
Rated 5.0 out of 5.0 by Sparky777 Great room--one thing lacking!
Our room was great, quiet, comfortable, king-sized bed was perfect, housekeeping excellent, conveniently located.
Only thing missing was a small refrigerator in the room as we have seen in many others hotels. We had brought some snacks with us and were unable to keep them without refrigeration
July 29, 2013
Rated 4.0 out of 5.0 by lynda7 Good
I will stay there on future travel to see family.Staff was very nice. The ladies in the breakfast area provided great service. The beds were very comfortable.
July 29, 2013
Rated 3.0 out of 5.0 by RBJH A mixed experience
We expecially appreciated the good bed and excellent shower, after a long day's drive and outings on other days. But the furniture, furnishings and overall decoration all need a good updating, almost to the point of feeling dingy. (The towel bar fell off the wall.) The restaurant food, while tasting good, had a very limited menu, especially for us who stayed three days. And after a full day out on Sunday, we had to go out again for dinner that night as the restaurant was closed. The restaurant staff were excellent, as were all the other hotel staff. No minibar, so my wife had to use an ice bucket to keep something she needed for dietary purposes --- and the ice bucket leaked! On Saturday we stopped in the bar for a drink before dinner: They didn't serve peanuts or snacks with our drinks (wouldn't that make us want to have another?) and had run out of cocktail napkins so had to scurry to wipe up a little spill. All in all, a mixed experience.
July 27, 2013
Rated 3.0 out of 5.0 by Danlmite Platinum Guest
I have stayed here in the past. Always pleasant experience and upgrade. The male clerk was pleasant and referred my upgrade request to a lady check in clerk. She was indifferent to the upgrade request and stated "full house." Having staying in the past I was aware of the Hospitality Room. She made no mention of it until I got her attention to it. I ended up in a room with noisy air conditioner and in the morning realized the neighboring rooms had newspapers placed at their doors and not at mine. I did need a intranet hook-up for my computer and none was available. I use wireless but to upgrade passwords I have to use a land line.
I mentioned these discrepancies when I checked out. The morning lady was pleasant and stated she would credit my account 3000 points.
Just venting.........Thank you,
July 24, 2013
Rated 3.0 out of 5.0 by Taxman4 Comfortable bed, but not great service.
No refrigerator or microwave, and we had to pay for meals. Service was spotty. Not worth the price charged, even with a discount.
July 17, 2013
Rated 5.0 out of 5.0 by Einholzmann Holiday Inn - Westlake
The Holiday Inn Staff and Facilities were very nice. Although we used a small portion of the amenities what we observed was excellent. Great for travelling families with kids who would like to use a pool and have restaurants on site. The air conditioner takes some getting used to as it was louder than what we are accustomed to.
July 16, 2013
Rated 5.0 out of 5.0 by ILuv2Craft Stayed from 5-8
When we got there the woman at the desk her name is Pam was so nice and so helpful..We had a wonderful time, the room was nice and clean, AND THE FREE BREAKFAST WAS FANTASTIC!!!! We went to the rock and roll hall of fame and the aquarium and a under water sub.. Nice rates so close to the attractions..
July 13, 2013
Rated 3.0 out of 5.0 by usha2013 My stay at westlakes holidayinn
We booked the room in your hotel because of wedding, and wedding ceremony starts at 3:00. We arrived at 1:30, and stayed until 3:20 to get the room.
Lady at front desk told me that when the roon is ready, she will inform me. I was sitting accross the receptionsit, but she didn't bother to call me or check for the availability. Hotel should be considerate of people who come for the wedding. We missed the Barat.
July 12, 2013