Rated 3.6 out of 5 by 196
Rated 5.0 out of 5.0 by westlake decoy Great Staff
Over all great time hope the same for next year. Wish the food was better at this location
March 19, 2014
Rated 2.0 out of 5.0 by DEK2014 Hotel in poor condition
The first room we were put in, the room was very hot. The manager moved us to another room. The second room was a lot better, but the air conditioner/heater was very loud when it come on. Our room door stop working on the last day. We did not need a key to get in. Good thing we were checking out that day.
March 12, 2014
Rated 3.0 out of 5.0 by Jaci5 Comfortable bed, better service needed
This hotel was very difficult to locate even with my iphone,...had to drive through what appeared to be a Hospice location to get to it. Couldn't find one Holiday Inn sign on the building. I expressed my frustration to the girl at the front desk and her reply was a very monotone, "Last name", as she looked up my reservation and said nothing about my comments.
Attempting to relax I went to the hot tub area, where the "No children under 18" hot tub was filled with seven children and no adults, swimmies, a ball, etc. including one in a swim diaper. It's hard to relax as these little ones pushed each other in, splashed and threw balls. Did I mention the hot tub was barely warm and none of the jets were working? After about three minutes, I left the pool area, but wait, I couldn't as the only thing to dry myself on were the dirty towels in the baskets. Not one clean towel at the pool. Maybe an occassional walk through the pool area for clean towels and/or to see if the hot tub is completely filled with seven children might be a good idea.
Disappointing stay, but the bed was comfortable.
March 4, 2014
Rated 2.0 out of 5.0 by Ronko Not really Non-smoking
I have stayed at this location more than any other. It seems like problems occur with almost every stay lately.
This time I was on the 4th floor, the non smoking hall of rooms that is right around the corner from the smoking rooms. During the night I woke up several times to the smell of cigarette smoke and even when I first stepped into the room the smoke room smell was faintly noticed most likely from the close proximity of the smoking rooms.
Second issue, when I got to the room the temperature was set at 58 degrees and it was just that. I turned on the heat and it took almost 5 hours to get to 70 degrees.
Add to that my corporate rate no longer includes a free breakfast, perhaps I need to consider making my preferred hotel points program, with another hotel chain.
March 3, 2014
Rated 4.0 out of 5.0 by djs2500 A+
A+ no issues and would recommend. Nicely located in central area.
March 3, 2014
Rated 5.0 out of 5.0 by Sheri69 Accomodating staff and comfy beds!
We have stayed at this hotel at least once every year for the past 5 years. It's always comfortable and easy to get in and out. We were disappointed this year that the complimentary breakfast was discontinued, but everything else was wonderful, and the staff, especially Dennis, was very accommodating and helpful with everything we requested!! I do understand the pool and hot tub are 'use at your own risk', but there were many small children in the hot tub, making it hard for me to fit in it, let alone relax. That is not the hotel's fault, but I would recommend they periodically monitor it to be sure the over 18 only rule is followed.
February 27, 2014
Rated 2.0 out of 5.0 by reggavegga NEEDS A MAJOR REMODEL
Did not care for this hotel at all.Wall[paper coming off wall. The sink in my room looked like it came from the 1970's plus it did not work. The whole hotel needs to be torn down and rebuilt. Carpets old and dirty looking. Also a very musty smell throughout. I would not recommend this hotel. I am a platinum member with over 500,000 points and did not get treated any better than a person just staying one night.
February 27, 2014
Rated 3.0 out of 5.0 by gonzalo79 Affordable Stay but Nothing Special
The hotel is very dated and needs a significant update, but is in a convenient location. The price I paid was less than surrounding hotels. The snow plowing of the parking lot was horrible with many areas not even touched. The breakfast was okay, but didn't have a large selection.
The value this hotel brings is how close it is to I-90 and the lower price compared to area hotels. The staff was friendly but certainly didn't go out of their way.
February 16, 2014
Rated 3.0 out of 5.0 by Joe12345678910 Rooms and food
For the price the rooms are old and outdated. Everything in the room was shabby and not the cleanest. The overpriced breakfast buffet was awful.
January 8, 2014
Rated 5.0 out of 5.0 by sandyZ great service
GREAT TIME HAD BY ALL, SERVICE AND ALL PEOPLE WE WERE IN CONTACT WITH WERE VERY FREINDLY AND ACCOMODATING
January 6, 2014
Rated 5.0 out of 5.0 by Mandy P Comfortable Bed
We thoroughly enjoyed our stay at the Holiday Inn Westlake. We stay there every year for New Year's Eve. This year, I was especially excited that the hotel staff closed the pool at 11. We have young children and stay in rooms poolside. This definitely enhanced our overnight experience.
January 5, 2014
Rated 5.0 out of 5.0 by Rogmar Thrilled to be able to find a quality hotel
Arrived around 4:00 pm and had a quick check-in. Desk clerk knew her job but was not very friendly. Would give her a 3 star (average). The room was actually better than I expected. The bed was very comfortable. Had contact with 4 other employees while there and they were all very friendly and would give them a 4 star (excellent). The cost was very reasonable and the room, etc was worth the price. Would definitely stay there again and would highly recommend it. It looks to me like Holiday Inn Westlake cares about their product and their service. Thank You.
January 3, 2014
Rated 5.0 out of 5.0 by JD18 Great Value and Location in West Cleveland
Always attentive staff - good food - excellent room amenities
January 2, 2014
Rated 3.0 out of 5.0 by Littleun Front Desk
I was not made to feel welcome by the woman at the front desk who checked me in...no smile, no greeting.
Experience with other staff was satisfactory.
January 1, 2014
Rated 5.0 out of 5.0 by VGLo 10 yrs running and still great
Our family has been staying here 10 yrs plus now.. great staff, great amenities, close to major shopping and airport without the noise.Pet friendly too!
December 31, 2013
Rated 5.0 out of 5.0 by Ranman1 Superb Stay & Service_Highly Recommended
I had a room reserved at the Westlake for a company function and it was an extremely pleasant experience. The staff at this hotel are 2nd to none and are outstanding. My room was very comfortable, the amenities superb, and did I mention that the hotel staff was excellent? I would highly recommend this hotel to anyone who has a business, needs rooms for business events, or just simply would like to stay at their leisure at a 1st class hotel. My compliments to the chef, the employees at check in and especially the shuttle service and shuttle personnel. I will be staying here again in the very near future and I am looking forward to my "Home Away From Home". Outstanding hotel with my highest recommendation.
December 28, 2013
Rated 5.0 out of 5.0 by legal21 GREAT PLACE TO STAY!
This our 5th visit to this Holiday Inn! We frequent Cleveland Clinic and we are so grateful for the staff and the great place to stay! Thanks for the GREAT breakfast and dinner the evening of our stay! Everything is always clean and cheerful and most of all comfortable! Thanks again!
December 26, 2013
Rated 5.0 out of 5.0 by Mike2424 Great Overnight Getaway!
General Manager, Janet, very friendly out talking with guests in lobby near Front Desk. Clerks were all friendly and pool was clean and warm. Room overlooking pool was very nice for kids.
Would stay again.
December 17, 2013
Rated 5.0 out of 5.0 by Joey14 Our Stay
This property has always been a great visit for us. The facility does need a good makeover, which I understand is going to happen. The staff, the whole experience & the breakfasts have been outstanding. Our stay was great!
December 11, 2013
Rated 4.0 out of 5.0 by SoSad4 Much better than our last stay.
Andrew the night manager at the front desk was fantastic.
December 11, 2013
Rated 2.0 out of 5.0 by theman food service panned
Of the two meals on Saturday, breakfast was about average for a run of the mill hotel. Saturday nights' meals were late being served and of very poor quality. In fact, no one at our table of eight finished their entire meal, although, one did take their substitute meal home. She had lost her appetite by the time it was served.
Unfortunately, we have to attend two more meetings at this location next year.
December 11, 2013
Rated 5.0 out of 5.0 by Dbldee Nice area, close to everything, room clean, comfy bed, pet friendly
Went for a fall meeting of I-LYA. Had a blast. As for the hotel, it was clean, staff friendly and helpful. We had a room by an enterance way, because we had our dog. It was pretty loud, and we almost moved, but come to find out, it wasnt the entrance door it was the dang neighbors slamming their door and constantly going in and out to smoke. Not the hotels fault. Rooms are nice for the price and the restaruant in the hotel was GREAT for breakfast. Definately stay again. Cleveland is also alot of fun!!!
December 11, 2013
Rated 3.0 out of 5.0 by chesser Disappointed
As a Priorty Club member, and this being our second time staying here, I am diappointed that we do not receive any Priorty Club "perks", such as complimentary breakfast or cocktails, late check out, etc.
The bathroom towel rack was falling off the wall.
December 10, 2013
Rated 5.0 out of 5.0 by Band2013 Best stay at a Holiday Inn--ever
The restaurant had excellent food and wonderful service. The hotel itself was well kept, and the pool area was beautiful. The bed was really comfortable and the bedding was nice. Service was also excellent.
The only downside was the heat. It worked well, but was really loud, and the system ran all night.
This was the best stay that I have ever had at a Holiday Inn. I recommend it highly.
December 7, 2013
Rated 5.0 out of 5.0 by Tarheels93 very confortable and relaxing
I recommend this hotel for everyone the staff is very helpful. I travel often with business and the beds are very relaxing and the food is real good at breakfast. This holiday is real nice and as all the ammenties you need
December 2, 2013
Rated 5.0 out of 5.0 by Berger67 Nice place
It was clean and the staff was great and it was close to everything
November 28, 2013
Rated 5.0 out of 5.0 by legal21 GREAT service! Very Comfortable!!!
My husband is doctoring at Cleveland Clinic and this place has given us a GREAT price for that reason! We will be staying again in December! This was our 3rd stay and this place is the GREATEST!
November 26, 2013
Rated 4.0 out of 5.0 by jjw58 My housekepper was excellent.
I enjoyed my stay. One complaint concerning Credit Card charged for incidentials after check out and unable to reach accounting. Message left and no return telephone call.
October 28, 2013
Rated 3.0 out of 5.0 by dexter80205 Comfortable bed, not worth the price per night
The price for what you get at this property is very expensive for the area. And on top of the steep price, breakfast was an extra charge and it was not impressive. Both the quality and quantity of food was lacking. Overall, would not stay here again.
October 17, 2013
Rated 1.0 out of 5.0 by NastyCoffee Unclean banquet food and service
We had requested coffee. After waiting for a very lengthy time, a waiter brought over a carafe of coffee. Normally I would have just poured a cup and drank it. However, the top was completely loosened when I twisted it. Luckily I removed the top and looked in. Much to my dismay. It was filled with thick white crusty materials all around the sides of the carafe. It was extremely nasty and revolting. I reported it to the banquet manager and told her how would she expect people to come back with this type of service? She didn't appear to be concerned. She later complained to the host organization because I had complained about the carafe. I tried to be professional about the situation instead of calling the Health department or tv news. I'm just glad that I didn't drink the coffee, but I am gravely concerned about what others were served.
October 16, 2013