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Rated 3.6 out of 5 by 192 reviewers.
Rated 4.0 out of 5.0 by A+ A+ no issues and would recommend. Nicely located in central area. March 3, 2014
Rated 5.0 out of 5.0 by Accomodating staff and comfy beds! We have stayed at this hotel at least once every year for the past 5 years. It's always comfortable and easy to get in and out. We were disappointed this year that the complimentary breakfast was discontinued, but everything else was wonderful, and the staff, especially Dennis, was very accommodating and helpful with everything we requested!! I do understand the pool and hot tub are 'use at your own risk', but there were many small children in the hot tub, making it hard for me to fit in it, let alone relax. That is not the hotel's fault, but I would recommend they periodically monitor it to be sure the over 18 only rule is followed. February 27, 2014
Rated 2.0 out of 5.0 by NEEDS A MAJOR REMODEL Did not care for this hotel at all.Wall[paper coming off wall. The sink in my room looked like it came from the 1970's plus it did not work. The whole hotel needs to be torn down and rebuilt. Carpets old and dirty looking. Also a very musty smell throughout. I would not recommend this hotel. I am a platinum member with over 500,000 points and did not get treated any better than a person just staying one night. February 27, 2014
Rated 3.0 out of 5.0 by Affordable Stay but Nothing Special The hotel is very dated and needs a significant update, but is in a convenient location. The price I paid was less than surrounding hotels. The snow plowing of the parking lot was horrible with many areas not even touched. The breakfast was okay, but didn't have a large selection. The value this hotel brings is how close it is to I-90 and the lower price compared to area hotels. The staff was friendly but certainly didn't go out of their way. February 16, 2014
Rated 3.0 out of 5.0 by Rooms and food For the price the rooms are old and outdated. Everything in the room was shabby and not the cleanest. The overpriced breakfast buffet was awful. January 8, 2014
Rated 5.0 out of 5.0 by great service GREAT TIME HAD BY ALL, SERVICE AND ALL PEOPLE WE WERE IN CONTACT WITH WERE VERY FREINDLY AND ACCOMODATING January 6, 2014
Rated 5.0 out of 5.0 by Comfortable Bed We thoroughly enjoyed our stay at the Holiday Inn Westlake. We stay there every year for New Year's Eve. This year, I was especially excited that the hotel staff closed the pool at 11. We have young children and stay in rooms poolside. This definitely enhanced our overnight experience. January 5, 2014
Rated 5.0 out of 5.0 by Thrilled to be able to find a quality hotel Arrived around 4:00 pm and had a quick check-in. Desk clerk knew her job but was not very friendly. Would give her a 3 star (average). The room was actually better than I expected. The bed was very comfortable. Had contact with 4 other employees while there and they were all very friendly and would give them a 4 star (excellent). The cost was very reasonable and the room, etc was worth the price. Would definitely stay there again and would highly recommend it. It looks to me like Holiday Inn Westlake cares about their product and their service. Thank You. January 3, 2014
Rated 5.0 out of 5.0 by Great Value and Location in West Cleveland Always attentive staff - good food - excellent room amenities January 2, 2014
Rated 3.0 out of 5.0 by Front Desk I was not made to feel welcome by the woman at the front desk who checked me in...no smile, no greeting. Experience with other staff was satisfactory. January 1, 2014
Rated 5.0 out of 5.0 by 10 yrs running and still great Our family has been staying here 10 yrs plus now.. great staff, great amenities, close to major shopping and airport without the noise.Pet friendly too! December 31, 2013
Rated 5.0 out of 5.0 by Superb Stay & Service_Highly Recommended I had a room reserved at the Westlake for a company function and it was an extremely pleasant experience. The staff at this hotel are 2nd to none and are outstanding. My room was very comfortable, the amenities superb, and did I mention that the hotel staff was excellent? I would highly recommend this hotel to anyone who has a business, needs rooms for business events, or just simply would like to stay at their leisure at a 1st class hotel. My compliments to the chef, the employees at check in and especially the shuttle service and shuttle personnel. I will be staying here again in the very near future and I am looking forward to my "Home Away From Home". Outstanding hotel with my highest recommendation. December 28, 2013
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY! This our 5th visit to this Holiday Inn! We frequent Cleveland Clinic and we are so grateful for the staff and the great place to stay! Thanks for the GREAT breakfast and dinner the evening of our stay! Everything is always clean and cheerful and most of all comfortable! Thanks again! December 26, 2013
Rated 5.0 out of 5.0 by Great Overnight Getaway! General Manager, Janet, very friendly out talking with guests in lobby near Front Desk. Clerks were all friendly and pool was clean and warm. Room overlooking pool was very nice for kids. Would stay again. December 17, 2013
Rated 5.0 out of 5.0 by Our Stay This property has always been a great visit for us. The facility does need a good makeover, which I understand is going to happen. The staff, the whole experience & the breakfasts have been outstanding. Our stay was great! December 11, 2013
Rated 4.0 out of 5.0 by Much better than our last stay. Andrew the night manager at the front desk was fantastic. December 11, 2013
Rated 2.0 out of 5.0 by food service panned Of the two meals on Saturday, breakfast was about average for a run of the mill hotel. Saturday nights' meals were late being served and of very poor quality. In fact, no one at our table of eight finished their entire meal, although, one did take their substitute meal home. She had lost her appetite by the time it was served. Unfortunately, we have to attend two more meetings at this location next year. December 11, 2013
Rated 5.0 out of 5.0 by Nice area, close to everything, room clean, comfy bed, pet friendly Went for a fall meeting of I-LYA. Had a blast. As for the hotel, it was clean, staff friendly and helpful. We had a room by an enterance way, because we had our dog. It was pretty loud, and we almost moved, but come to find out, it wasnt the entrance door it was the dang neighbors slamming their door and constantly going in and out to smoke. Not the hotels fault. Rooms are nice for the price and the restaruant in the hotel was GREAT for breakfast. Definately stay again. Cleveland is also alot of fun!!! December 11, 2013
Rated 3.0 out of 5.0 by Disappointed As a Priorty Club member, and this being our second time staying here, I am diappointed that we do not receive any Priorty Club "perks", such as complimentary breakfast or cocktails, late check out, etc. The bathroom towel rack was falling off the wall. December 10, 2013
Rated 5.0 out of 5.0 by Best stay at a Holiday Inn--ever The restaurant had excellent food and wonderful service. The hotel itself was well kept, and the pool area was beautiful. The bed was really comfortable and the bedding was nice. Service was also excellent. The only downside was the heat. It worked well, but was really loud, and the system ran all night. This was the best stay that I have ever had at a Holiday Inn. I recommend it highly. December 7, 2013
Rated 5.0 out of 5.0 by very confortable and relaxing I recommend this hotel for everyone the staff is very helpful. I travel often with business and the beds are very relaxing and the food is real good at breakfast. This holiday is real nice and as all the ammenties you need December 2, 2013
Rated 5.0 out of 5.0 by Nice place It was clean and the staff was great and it was close to everything November 28, 2013
Rated 5.0 out of 5.0 by GREAT service! Very Comfortable!!! My husband is doctoring at Cleveland Clinic and this place has given us a GREAT price for that reason! We will be staying again in December! This was our 3rd stay and this place is the GREATEST! November 26, 2013
Rated 4.0 out of 5.0 by My housekepper was excellent. I enjoyed my stay. One complaint concerning Credit Card charged for incidentials after check out and unable to reach accounting. Message left and no return telephone call. October 28, 2013
Rated 3.0 out of 5.0 by Comfortable bed, not worth the price per night The price for what you get at this property is very expensive for the area. And on top of the steep price, breakfast was an extra charge and it was not impressive. Both the quality and quantity of food was lacking. Overall, would not stay here again. October 17, 2013
Rated 1.0 out of 5.0 by Unclean banquet food and service We had requested coffee. After waiting for a very lengthy time, a waiter brought over a carafe of coffee. Normally I would have just poured a cup and drank it. However, the top was completely loosened when I twisted it. Luckily I removed the top and looked in. Much to my dismay. It was filled with thick white crusty materials all around the sides of the carafe. It was extremely nasty and revolting. I reported it to the banquet manager and told her how would she expect people to come back with this type of service? She didn't appear to be concerned. She later complained to the host organization because I had complained about the carafe. I tried to be professional about the situation instead of calling the Health department or tv news. I'm just glad that I didn't drink the coffee, but I am gravely concerned about what others were served. October 16, 2013
Rated 4.0 out of 5.0 by GOOD STAY Despite a huge convention attending, we were able to get the room we wanted on short notice to visit hospitalized relative, and our room was quiet and comfortable. The hotel is gently worn, like an old friend. Unaccountably, it does not have a link to CBS/TV. Staff was very willing to assist when we mentioned the absence of CBS. October 15, 2013
Rated 2.0 out of 5.0 by Not as good as other Holiday Inn Really need to be cleaned up and refreshed ! Luckuly the staff is very kind and the location convenient October 6, 2013
Rated 5.0 out of 5.0 by Very hospitable and helpful Very impressed with desk staff. When they realized we had a dog went out of their way to get us a first floor room. Also called to be sure everything was OK. Also when we suggested we were very tired but wanted a glass of wine, suggested going to the lounge and having a drink while ordering food to take back. Great idea! Room clean, beds very comfortable. Breakfast excellent! Would recommend to any traveler. October 5, 2013
Rated 4.0 out of 5.0 by Staff and Service was excellent but property is old and dated. Staff and Service was excellent but property is old and dated. Could use a major renovation but still a decent hotel. October 4, 2013
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