Rated 4.0 out of 5.0 by WilliamB Fairly standard
Pretty typical property for an older Holiday Inn. The resturant lounge was a pleasent surprise. The food was good and the staff were enjoyable. If in the area this would again be our choice. The front desk staff do need some customer service refreshment, we were quoted one rate on the phone however the cost was different at check in with the same empoyee.
June 11, 2013
Rated 5.0 out of 5.0 by Aaron49 Great Staff, comfortable place to stay
I've stayed in this hotel numerous times and I have to say it's one of my favorite places to stay. The staff is exceptional and I recommend it highly to anyone who hasn't stayed here before. The rooms are clean and the beds are comfortable and there is ample room to work when on business.
June 10, 2013
Rated 4.0 out of 5.0 by Lumbee Mostly good to excellent
The front desk people--Coleen, Carlene, and Jeremiah were excellent. The room and accomadations were excellent. We had a party there in the Pecan room and some things were messed up with that service. They were minor stresses. When we showed up...the electronic board by the check in desk said our party was in the Pecan room. I was an hour early and went to check out the Pecan room and they had "another" party maked on the wall ...some Victory Church?? and not us. I went to the front desk and Jeremiah said he would have this corrected. So, when every one showed up an hour later it was correct. When the graduation cakes arrived we realized that the Holiday Inn did not supply us with cake serving knife, etc. I told the "set up" staff and they said that was not on their ORDER when setting up the room ...just cake plates and dinner plates. I asked if it would be an extra charge to get the cake serving stuff. They said NO and brought the cake serving stuff within minutes. When they showed up I showed them MY CONTRACT and the last words in one paragraph talked about providing cake serving silverware. They wondered why it was not on their work order?? We had a ton of plates for cake. Next about 4:00 a Man came and asked if we wanted our Pizza at 4:30. We all said NOOOOO, we are supposed to have it at 5:30. He said Ok, and left. The pizzas were delivered at 5:00. We told them that we were to have this pizza at 5:30 and that some of our group had gone to the mall and were expecting the pizza at 5:30. They were polite and said that they would put it into a "warmer" and bring it back at 5:30. when they brought it back at 5:30 people complained that it was Mostly COLD. Your service staff asked me if we had changed the TIME for getting our pizza?? I told her that in early May or end of April I had set it up to have our Pizza at 6:00 PM and the staff said that was a difficult time...so we "changed it" to 5:30PM. So, their WORK ORDER should have said 5:30PM.I was the last one in line and they ran out of plates on the person before me. I had NO PLATE. These large plates were about 12" across...so, I went to the cake table and they still had about 15 small plates -- about 6" across. I took one and loaded on my pizza. My pizza hung off 2 sides. UUUGGGHHH! Anyway the staff were nice and helpful and I gave each of them a $20 tip (2 people =$40)
June 2, 2013
Rated 1.0 out of 5.0 by Jennalynn Love Holiday Inn
We love staying at Holiday Inn Express hotels. Would recommend them to everyone
May 29, 2013
Rated 5.0 out of 5.0 by overbrook stuf
Great service at checkin and at the restraunt. Food was good staff was excellent. Even the other guests were nice, doesnt always happen with people who work away from home.
May 29, 2013
Rated 3.0 out of 5.0 by mikemitch Need to step it up
Part of my choosing the IHG brand is because of the thought that a nicer branded hotel chain would have quality equipment to appeal to the guests. However, based on my recent stay over the past 2 weeks, I had a different experience. I like to exercise on a daily basis and my recent stay, I was unable to because the treadmill was out of order. With the size of the hotel, one would think there would be more than one treadmill for starters and if there was only one, it would be in good quality working order. I will have to reconsider where I stay on my next visit to Wichita for work.
May 20, 2013
Rated 2.0 out of 5.0 by Calypso21 Excellent Front Desk Staff
Wonderful front desk staff: Jeremiah and Carlene. Jeremiah set-up back-to-back wakepup calls. Carlene mailed a letter for me on-her-way home from work. Value-added team: friendly, warm A& helpful.
On the flip side, re: internal building operation and fitnes center suggestion. Need to improve plumbing/sewer system throughout hotel. Toilets in-room and restrooms do not allow full-flushes of contents of toilet bowl. Would guess this issue on your "A-List," likely expensive to improve.
Enhancement needed to fitness center re: gym equpment. True stationary bike-fine, elliptical squeaks (likely worn out); and treadmill out-of-order (doesn't work). With money being spent to upgrade cosmetically, these changes need to be done too.
May 5, 2013
Rated 3.0 out of 5.0 by Gromets Worn out and in need of change
I've stayed at this hotel several times over the years. The rooms continue their dated decline in quality, and the same staff that has made the restaurant/ bar unpleasant to visit, are still walking around.
In fact...the elevator with the wrong floor number displayed, the smokey smelling Jacuzzi suite, the furniture that makes you worry about whats(stains) on it, would all be bearable if you could get some service (a beer) at the bar. How that part of the hotel is still in business, I cant figure. Luckily there's a very nice BJ'S restaurant open now across the road, and a Chipoltle in the parking lot. If you need to stay here- theres some options.
April 21, 2013