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Rated 4.6 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Enjoyed our stay We had a good stay at the Holiday Inn Hotel and Suites in Williamsburg-Historic Gateway July 23, 2014
Rated 5.0 out of 5.0 by Great service, very comfortable Front desk staff was very polite and helpful. Check-in and check-out couldn't have been any easier! Hotel was very nice. Had room service for both dinner and breakfast. Dinner (crab cakes) was not really as described on menu and was not really impressed with them. Staff taking breakfast order made us feel as if we were imposing on them but meal was excellent. Parking very convenient. Overall loved this hotel and would definitely stay there again! July 21, 2014
Rated 5.0 out of 5.0 by Excellent Service This is my second time visiting Williamsburg and my second time staying at this hotel. Both visits offered what I consider 5 stars as far as service is concerned. It would be hard to find anything to complain about. The morning breakfast was cooked to order and excellent and our room was comfortable and cleaned when we returned daily. July 21, 2014
Rated 5.0 out of 5.0 by Comfortable and clean room I never sleep through the night without getting up sometime during the night. However, after going to bed at this hotel, I slept through the night until the alarm went off. I am not sure I can explain this but I can only think that it had to be due to the comfort of the bed, the quietness of the room, the temperature of the room and I was comfortable in this clean and new like room. July 21, 2014
Rated 5.0 out of 5.0 by Superb Customer Service & Location Wonderful property, just around the corner from Colonial Williamsburg and nearby restaurants. The main goal of every staff member was to provide excellent service and they do. We were at the hotel for the recent long 4th of July weekend. We were initially greeted by Rochelle when we checked in. She gave us excellent local tips throughout our stay for dining and even an insider tip as to where the locals go to see the fireworks. Then there is Geoffrey the general manager who was wiling to do whatever was needed to make our stay even better. My daughter was uncomfortable on the sleeper sofa mattress - Geoffrey quickly had a newer mattress brought up and followed up on some other minor issues that we had. He even checked in the next day to make sure all was well. The breakfast buffet was a big hit too. My family loved the made to order omelets and waffles and ofcourse all the bacon. We would definitely visit this property again. July 21, 2014
Rated 5.0 out of 5.0 by Vacation 2014 My family enjoyed their stay at the Holiday Inn. When we travel this is usually our hotel choice. The food, staff, and location was great. My kids loved Latisha, she was so pleasant and attentive. July 21, 2014
Rated 5.0 out of 5.0 by overall stay for 4 nights The hotel was very nice and well managed. It was clean comfortable and kid friendly. If I was to comment on anything would be more items on the restaurant menu and maybe vending machines on the floors. July 18, 2014
Rated 4.0 out of 5.0 by Nice big room with comfy bed Our room was big and comfortable. Maids did not always replenish towels. We would have been content with using our towels more than once, but the maid would remove them from the towel rack every day but not leave clean ones. We had to call to ask for more towels. Our coffee was not restocked either. I noticed cobwebs from the lamp shade to the ceiling. Breakfast was ok and a little expensive for what we got. Waitress was very nice. July 16, 2014
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