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Rated 4.6 out of 5 by 239 reviewers.
Rated 5.0 out of 5.0 by great service The staff was very friendly and helpfull. but i think you need to update your furniture. November 19, 2014
Rated 4.0 out of 5.0 by Just a night All of the staff was great here and I enjoyed the complimentary appetizer. The food was better than most hotel restaurants which was great. The room was clean and comfortable. The updated bathroom was very nice. The beds were a little stiff but overall I had a great experience. November 18, 2014
Rated 5.0 out of 5.0 by Great Service The staff was very friendly and helpful. They assisted in helping me make reservations and adjustments easy. November 13, 2014
Rated 5.0 out of 5.0 by Great Customer Service and Comfortable Stay! We enjoyed our 2-night stay when visiting the nearby Colonial Williamsburg. We were given a free upgrade to a suite as I am an IHG rewards club member. The hotel has indoor swimming pool and a cosy gym which my family enjoyed during our stay. The only down size was hotel cafe did not serve branch/lunch however it was near to many famous eateries. What was worth praising is the excellent after-stay customer service. We left some valuables in the hotel room safe and a power cord for our rice cooker during check out. When we called back in the evening, the hotel receptionist, Maria was very friendly and detailed in noting down the particulars of our missing items, as the lost and found section was closed. When we called back the next morning, the staff did a check based on Maria's note and found the items. Without any request, the staff offered to mail the items to us instead of having us to drive 20-over miles to collect them. This is what I call Customer Service. Good Job and Keep it up!!! November 11, 2014
Rated 5.0 out of 5.0 by Great Accommodations and Best Staff Ever Best accommodations ever at a IHG hotel with the most professional and friendly staff we have ever seen. Deidra and Roshel were the best. We will definitely return to this hotel. Loved the electronic "Do Not Disturb" switch in place of those goofy cards that won't stay on the door handle. For a first because of this feature we did not have a housemaid knocking on our door. Great feature. November 11, 2014
Rated 4.0 out of 5.0 by Nice Stay Great place to stay when visiting Williamsburg and seeing the local sights. November 10, 2014
Rated 5.0 out of 5.0 by Great pillows Very comfortable and clean, great linen and towels, rooms could do with a bit more colour rather to much brown, staff friendly and helpful. November 10, 2014
Rated 3.0 out of 5.0 by Location, Location, Location Great Location- overall a beautiful property but could use a better mattress pad/new mattresses. This property is directly across the street from a 7-Eleven, and is walking distance to Cracker Barrel, Chipolte and a host of other eateries. Also within driving distance of the new movie theatre. It's about a 5 minute drive from I-64 and convenient to everything. November 10, 2014
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