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Rated 4.6 out of 5 by 201 reviewers.
Rated 3.0 out of 5.0 by Room was very clean but bed was VERY uncomfortable My family and I stayed Sunday night and Monday night during our visit to Williamsburg. I reserved a double queen suite. I have to say, the room was very clean and well laid out. Sleep wise, this was probably one of the worst nights sleep I've ever had in an hotel. The bed was very uncomfortable, when I woke (what sleep I got) I was so sore I could barely function. Both beds were spring mattresses that are in a great need of replacing. Also, the rooms have this handy energy saver system for air conditioner. On the thermostat is a motion sensor which cuts the unit off when it "doesn't detect motion". That also means when your sleeping (still) it cuts off in the night and you sweat to death. I had to get up multiple times in the night to cut the unit back on. (Not very well thought out in my opinion). We did eat at the restaurant, the food was ok. Kids eat free so that was nice!! August 29, 2014
Rated 5.0 out of 5.0 by Williamsburg Comfort Great value, location, comfortable clean and fresh rooms. Perfect for a quick family trip to Williamsburg. 5-10 Mins to Busch Gardens or Water Park. Lots of dining options and superb outlet mall nearby. Slight problem with noisy air con on the roof outside (we were in two rooms close to the lift (203/204) but small price to pay for what was otherwise a great experience. Highly recommend. August 29, 2014
Rated 3.0 out of 5.0 by very noisy This hotel has beautiful rooms very clean and love the layout of having a door to the bedroom. The biggest issue I have is the sound proofing in this hotel is very poor. You can hear everything going on above you and below you and next to you. The other issue was having a room that was next to the Staff closest was really bad due to the staff in and out getting supplies and roll away beds etc it sounded like they would come right through the walls at times. Very sad that the Hotel rooms are beautiful but again no sound proofing!!! We were very disappointed in the restaurant service we sat down for breakfast it was not crowded at all but waited ten mins and no one waited on us and we tried to get the staffs attention but they were too busy talking to one another so we just got up and left and eat at the Restaurant next door!! August 28, 2014
Rated 5.0 out of 5.0 by Great room and wonderful service This hotel was the cleanest I have stayed in in a long time. The rooms were great and perfect for our needs. We were travelling with three and a half year old twins who were tired and sleepy. The young lady at the front desk was the most polite and considerate person ever, she knew just what we needed! We will definitely stay here again. August 26, 2014
Rated 5.0 out of 5.0 by Close to Colonial Williamsburg We visited Colonial Williamsburg and the hotel was very convenient to that. August 26, 2014
Rated 5.0 out of 5.0 by Great staff The location of this hotel was super convenient - close to all the restaurants and only seconds from Historic Williamsburg. I originally booked a small suite but was upgraded to a 2-bedroom suite which was fabulous. The kids had their own room with their own TV and the adults had a separate bedroom and sitting area. The rooms were super clean and stocked with plenty of amenities. We had breakfast in the hotel restaurant and it was freshly made and very good - much better than most hotel breakfasts. Every staff member that we encountered was fabulous, especially the manager, Steve (I hope I remembered that right), and another staff member (can't remember his name) but he was an expert on Williamsburg and gave me all the info I needed to make our trip perfect. I would definitely stay here again. August 25, 2014
Rated 4.0 out of 5.0 by would stay again! Staff professionalism and. friendliness far out weighed any complaints I may have which were 2 the shower curtain had a little pink mildew on the bottom and one of the light shades in the living room side of our queen suite had a huge stain on it(strange). But those two small things would not deter me from staying again...the staff beyond reproach. I am sure if I brought these two minor things to their attention..it would have been rectified. So over all I recommend to stay there!! August 25, 2014
Rated 4.0 out of 5.0 by Executive Assistant Nice, clean, comfortable hotel with friendly staff. August 25, 2014
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