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Rated 4.6 out of 5 by 209 reviewers.
Rated 5.0 out of 5.0 by Best Place in Williamsburg. Highly recommend. My husband and I stayed in this hotel from 9/11-9/13. This is a place I would definitely recommend. It was nice and clean. Very close to Downtown Williamsburg and other Williamsburg destinations. We were upgraded to a king suite from a regular king room. The real stand out though is the customer service that you will receive in this hotel. I am not sure if they are sending their staff for training or how they have a staff that is polite, helpful, and informative but other hotels should take note. The only one negative but only worth noting is that the air condition shuts off when you leave the room so it was a little stuffy when we returned to the room but cooled off within about 15 minutes of our return. If I return to Williamsburg, I would definitely stay at this hotel. September 15, 2014
Rated 5.0 out of 5.0 by Greate Stay The facility was modern with up to date accommodations. What really set the stay apart was the customer service. Questions were answered quickly and correctly and in a very friendly manner. Kudos to the staff. September 15, 2014
Rated 5.0 out of 5.0 by Great service Everything was great except the carpet thru out the hotel. Really needed to be updated. Besides that it was a very nice Holiday Inn. September 14, 2014
Rated 3.0 out of 5.0 by Rooms need updated The furniture in our room was disgraceful! Our breakfast order was incorrect. September 6, 2014
Rated 5.0 out of 5.0 by Wiliiamsburg Stay Great hotel - we loved the location, the room (one of the best laid out rooms for people travelling with a teenager), and the staff, who were busy but kind, courteous and helpful. The room was a King size bed with a sofa bed in a sitting room area that was quite seperate from the bedroom by virtue of a door! Everone's privacy was protected when changing or sleeping. Everything was perfect for our stay apart from breakfast - which was a little lacklustre. Although to be fair when we decided to try outside the hotel for breakfast it was a disaster. Our first and last visit to an IHOP! September 2, 2014
Rated 2.0 out of 5.0 by Nice staff but shower did not work The room was consistent with our expectations for a mid-price range hotel, except the shower did not work. The staff quickly sent a repair technician; unfortunately, he was unable to fix the problem because he needed some parts. The hotel manager did reduce our hotel fee, but we had spent some time at the beach and had a long drive home ahead of us, so we were pretty desperate for a shower. Also, the family across the hall was very loud, and we could hear them very well from our room late at night and early in the morning. September 1, 2014
Rated 5.0 out of 5.0 by Friendly Staff Booked us last minute as a walk in and allowed us to view the room beforehand. Friendly and courteous staff, great food, clean rooms with crisp linens. Definitely would recommend and book for a future stay. August 30, 2014
Rated 5.0 out of 5.0 by Convenient to Colonial Williamsburg area We have stayed several times at this hotel and already have another stay booked as we travel to William and Mary often. The staff is always very friendly and accommodating. Rooms were very clean and we love the pillows, they're the best. I highly recommend it if you need to be in the Williamsburg area it is convenient to many restaurants, although the restaurant in the hotel is a great choice and very good. August 29, 2014
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