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Rated 4.6 out of 5 by 241 reviewers.
Rated 5.0 out of 5.0 by Better than expected The entire stay was enjoyable, not one problem. The breakfast was could of been a little better, but it still wasn't bad. staff was helpful and friendly. Clean hotel. November 20, 2014
Rated 5.0 out of 5.0 by Excellent Stay I have stayed at many Holiday Day Inn Hotels but this one is by far the best. My husband and I went to the Prime outlets for some shopping had the grandkids with us, after shopping and dinner when didn't feel like driving back home,. while we wereat dinner I called and made a reservation, it was just that simple when we arrivedIi was impressed with just walking into the hotel lobby, when we reached the room, I was wowed, it was big, very modern, clean and very comfortable. I would recommend this Holiday Inn to anyone and I plan to stay there again. November 20, 2014
Rated 5.0 out of 5.0 by great service The staff was very friendly and helpfull. but i think you need to update your furniture. November 19, 2014
Rated 4.0 out of 5.0 by Just a night All of the staff was great here and I enjoyed the complimentary appetizer. The food was better than most hotel restaurants which was great. The room was clean and comfortable. The updated bathroom was very nice. The beds were a little stiff but overall I had a great experience. November 18, 2014
Rated 5.0 out of 5.0 by Great Service The staff was very friendly and helpful. They assisted in helping me make reservations and adjustments easy. November 13, 2014
Rated 5.0 out of 5.0 by Great Customer Service and Comfortable Stay! We enjoyed our 2-night stay when visiting the nearby Colonial Williamsburg. We were given a free upgrade to a suite as I am an IHG rewards club member. The hotel has indoor swimming pool and a cosy gym which my family enjoyed during our stay. The only down size was hotel cafe did not serve branch/lunch however it was near to many famous eateries. What was worth praising is the excellent after-stay customer service. We left some valuables in the hotel room safe and a power cord for our rice cooker during check out. When we called back in the evening, the hotel receptionist, Maria was very friendly and detailed in noting down the particulars of our missing items, as the lost and found section was closed. When we called back the next morning, the staff did a check based on Maria's note and found the items. Without any request, the staff offered to mail the items to us instead of having us to drive 20-over miles to collect them. This is what I call Customer Service. Good Job and Keep it up!!! November 11, 2014
Rated 5.0 out of 5.0 by Great Accommodations and Best Staff Ever Best accommodations ever at a IHG hotel with the most professional and friendly staff we have ever seen. Deidra and Roshel were the best. We will definitely return to this hotel. Loved the electronic "Do Not Disturb" switch in place of those goofy cards that won't stay on the door handle. For a first because of this feature we did not have a housemaid knocking on our door. Great feature. November 11, 2014
Rated 4.0 out of 5.0 by Nice Stay Great place to stay when visiting Williamsburg and seeing the local sights. November 10, 2014
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