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Rated 4.6 out of 5 by 241 reviewers.
Rated 5.0 out of 5.0 by Great pillows Very comfortable and clean, great linen and towels, rooms could do with a bit more colour rather to much brown, staff friendly and helpful. November 10, 2014
Rated 3.0 out of 5.0 by Location, Location, Location Great Location- overall a beautiful property but could use a better mattress pad/new mattresses. This property is directly across the street from a 7-Eleven, and is walking distance to Cracker Barrel, Chipolte and a host of other eateries. Also within driving distance of the new movie theatre. It's about a 5 minute drive from I-64 and convenient to everything. November 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn Hotel and Suites Williamsburg, Va I was upgraded to a suite and felt like royalty. The mattress and bedding were of very high quality. The food (dinner and breakfast) were awful.. November 10, 2014
Rated 5.0 out of 5.0 by Great for kids My wife and I took our 3 grandchildren to Williamsburg for a few days. This propert offered a very useful package to entertain us and the grand kids. The suite offered us the ability to put the grandkids to bed while we were able to stay up and relax without interuption. The onsite resteraunt was great and offered several good food selections for adults and kids. We all enjoyed the heated pool and spa. The only negative we can offer was, the room did offer a sleep sofa which my granddaughter did use but the quality of the sleep sofa would not have been acceptable for an adult. The living room furniture also was not all that comfortable to relax on. November 7, 2014
Rated 5.0 out of 5.0 by Williamsburg - Gateway This was a nice and convenient property that met all of my business needs. I will book a room at this location again in the near future. This would also be a nice place to stay during a short vacation to Colonial Williamsburg attractions. A number of good restaurants are within a few miles of the hotel. Overall - thumbs up! October 31, 2014
Rated 5.0 out of 5.0 by Nice place to stay. Hotel staff is friendly and helpful. Hotel is located in nice area and near to shopping. Golden Corral and Cracker Barrell are good places to eat. October 28, 2014
Rated 5.0 out of 5.0 by Great stay while visiting Busch Gardens Awesome stay, clean up-to-date room, friendly service. Kids loved the pool and tvs in the dining area October 28, 2014
Rated 5.0 out of 5.0 by Very nice I stayed all week for a work trip and this was a very clean/nice hotel with bar. October 27, 2014
Rated 3.0 out of 5.0 by great bartender and bar food we ended up taking our meal at the bar as the bar man was so attentive and helpful ,when meal was put in service window and was wronge he sent it back to kitchen to be redone and came out and appoligized for delay and why and it would come out correct in short time and it did. crab dip was great! bartender was the only pro we met at hotel and he alone salvaged our stay. food when served at bar was very good in the evening. breakfast had been very poor our first morning and did not eat breakfast there again left the hotel to eat elswear October 24, 2014
Rated 5.0 out of 5.0 by Very nice stay Very nice hotel which I can definitely recommend. The staff was very professional and friendly. Raschelle at reception was particularly friendly, pleasant and always helped with a smile. People such as her ore the ones who distinguish themselves and are deserving of promotions. Thanks Raschelle, from Switzerland. October 24, 2014
Rated 5.0 out of 5.0 by Friendly staff, comfortable clean accommodations The staff continues to be super friendly, the accommodations clean, comfortable. The ONLY improvement suggested would be better lighting in the rooms for reading. October 24, 2014
Rated 3.0 out of 5.0 by Convenient location Avoid a room on the front of the hotel - lots of traffic and excessive exterior lighting floods the room all night (there are no darkening curtains or shades, only sheers). Breakfast is mediocre and the waitress needs help/training (menu breakfast, no buffet offered). October 23, 2014
Rated 4.0 out of 5.0 by Fine hotel - recommended - although a little odd in some ways This hotel is fine, and I recommend it for the business or leisure traveller. Most HI hotels offer the IHG Platinum level guest a complimentary breakfast, but this one did not. The lobby is oddly configured and not very inviting, but who spends any time there anyway other than check in and check out and just passing through? My room had a sort of living room type area but it was very dark (poorly lit) and not an inviting place to sit or relax, either. But the staff was friendly, and it was very clean and safe, and I had a good night's sleep, and when all is said and done that's what really matters to me. October 22, 2014
Rated 5.0 out of 5.0 by Great hotel Close driving distance to Colonial Williamsburg and lots of restaurants and other amenities. Very friendly staff. Good value for money. October 20, 2014
Rated 5.0 out of 5.0 by Good decision This was the first time we stayed at a Holiday Inn and we were very impressed with the quality and value of our stay. Not only were we very comfortable, but the staff was friendly and welcoming as well. An additional surprise was that we were upgraded to a suite from a king size room and were told that because we were an IGH member, we were able to receive the upgrade. We very much enjoyed the suite although it did look out over the roof which contained a/c units...we just didn't look out the window. The bed was comfortable and the room was very clean. We will definitely seriously consider Holiday Inn on our next trip. October 19, 2014
Rated 5.0 out of 5.0 by Great place to stay staff was friendly room was claen and enjoyed our stay October 17, 2014
Rated 5.0 out of 5.0 by Wonderful atmosphere and reception Excellent reception area with a fantastic restaurant and bar. Pricey, but great service. Short car trip to Colonial Williamsburg. Rooms are large and very recently renovated. Great place to stay! October 16, 2014
Rated 5.0 out of 5.0 by Fantastic suite We were upgraded to a suite upon our late arrival and it was the perfect room for our family. It had two distinct areas and most importantly two TVs making the usual disagreements over what to watch nonexistent. Also the two rooms let us close the door so that my husband could work while the rest of us did what we wanted in the other room. Everything was very clean and spacious and very quiet. Beds and pillows very comfortable. Close to historic Colonial Williamsburg so I highly recommend staying here to get there quickly without hassle. October 16, 2014
Rated 5.0 out of 5.0 by A very positive experience Enjoyed it, it was convenient - everything worked, was clean and modern looking - would come back. A good central location if one is interested in both the Historic Williamsburg area AND the outlet mall area. October 15, 2014
Rated 5.0 out of 5.0 by A+ in every category Have stayed here several times and have always been pleased with our accommodations and service by the staff. October 10, 2014
Rated 5.0 out of 5.0 by great service The staff was very friendly and attentive to our needs. the food in the dining room was very good. we were upgraded to a suite upon arrival which gave us a a ton of extra room. we had free internet as promised. we would stay there again when we are in that area again! October 3, 2014
Rated 5.0 out of 5.0 by Travel Ease Flew into General Aviation Field Williamsburg/Jamestown (KJGG). We were traveling from Brandywine (KOQN) to KPDK (Home base). Easy to travel from Apt. to Hotel by cab. October 3, 2014
Rated 4.0 out of 5.0 by Excellent Staff Service Staff was extremely friendly from the time we checked in to the time we checked out. Helpful with directions and ideas on places to eat, etc. Hotel is very clean. Location is a bit off the main line, but easy walking distance to most attractions in the old town and the college. October 1, 2014
Rated 5.0 out of 5.0 by Flawless Experience! Completely delighted with our time in Williamsburg, VA and this Holiday Inn. Thank you to the entire staff of this hotel. September 28, 2014
Rated 5.0 out of 5.0 by Best Place in Williamsburg. Highly recommend. My husband and I stayed in this hotel from 9/11-9/13. This is a place I would definitely recommend. It was nice and clean. Very close to Downtown Williamsburg and other Williamsburg destinations. We were upgraded to a king suite from a regular king room. The real stand out though is the customer service that you will receive in this hotel. I am not sure if they are sending their staff for training or how they have a staff that is polite, helpful, and informative but other hotels should take note. The only one negative but only worth noting is that the air condition shuts off when you leave the room so it was a little stuffy when we returned to the room but cooled off within about 15 minutes of our return. If I return to Williamsburg, I would definitely stay at this hotel. September 15, 2014
Rated 5.0 out of 5.0 by Greate Stay The facility was modern with up to date accommodations. What really set the stay apart was the customer service. Questions were answered quickly and correctly and in a very friendly manner. Kudos to the staff. September 15, 2014
Rated 5.0 out of 5.0 by Great service Everything was great except the carpet thru out the hotel. Really needed to be updated. Besides that it was a very nice Holiday Inn. September 14, 2014
Rated 3.0 out of 5.0 by Rooms need updated The furniture in our room was disgraceful! Our breakfast order was incorrect. September 6, 2014
Rated 5.0 out of 5.0 by Wiliiamsburg Stay Great hotel - we loved the location, the room (one of the best laid out rooms for people travelling with a teenager), and the staff, who were busy but kind, courteous and helpful. The room was a King size bed with a sofa bed in a sitting room area that was quite seperate from the bedroom by virtue of a door! Everone's privacy was protected when changing or sleeping. Everything was perfect for our stay apart from breakfast - which was a little lacklustre. Although to be fair when we decided to try outside the hotel for breakfast it was a disaster. Our first and last visit to an IHOP! September 2, 2014
Rated 2.0 out of 5.0 by Nice staff but shower did not work The room was consistent with our expectations for a mid-price range hotel, except the shower did not work. The staff quickly sent a repair technician; unfortunately, he was unable to fix the problem because he needed some parts. The hotel manager did reduce our hotel fee, but we had spent some time at the beach and had a long drive home ahead of us, so we were pretty desperate for a shower. Also, the family across the hall was very loud, and we could hear them very well from our room late at night and early in the morning. September 1, 2014
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