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Rated 4.7 out of 5 by 47 reviewers.
Rated 5.0 out of 5.0 by Nice The manager and staff are friendly. Close to William and Mary. Rooms are very clean. Suggest the Hotel have coffee for guest downstairs in the lobby. Maybe have fresh apples for those who might need a snack. Thanks May 20, 2013
Rated 5.0 out of 5.0 by Everything excellent but morning breakfast in restaurant We had excellent service in this hotel. Jxx at the front desk was funny and very helpful. We ate in the restaurant our first night and Bxxx was a great waiter. Our last morning we ate in the restaurant and they had one lady waiting tables. When we got there only 3 tables had customers but she couldn't remember what people ordered or if they had ordered, what drinks they had or if they had ordered drinks. We ate breakfast but it was a chore even to pay the bill. We wanted to warn the folks coming into eat. One couple ended up leaving. It is a comfortable hotel but they need to do something about the breakfast staff. May 18, 2013
Rated 5.0 out of 5.0 by Our Home Away from Home !! We have stayed at this property almost 40 times over the past 4 years and it has always been excellent !!! We highly recommend it. Thanks you to the entire staff for making our stay an enjoyable one !! May 14, 2013
Rated 5.0 out of 5.0 by First Class Treatment. I always read the reviews before I travel, but have never taken the time to write one myself. I was so impressed with this hotel, that I feel compelled to do so. When I made the reservation, I inquired about a package to decorate the room for my sons ninth birthday. (We were going to Williamsburg for the sole purpose of visiting Busch Gardens), I was informed that the hotel didn't offer such services, but the staff would do something special for him. That they did!!! Not only did they upgrade our room, they decorated it with a ton of balloons and Happy Birthday cutouts on the way. Someone spent alot of time preparing this. The staff made of point of telling my son Happy Birthday every time they saw him. Everything was top notch. Room was spacious, comfortable, and most importantly clean. I am sure other hotels can offer the three items listed above, but with the professionalism and kindness of the staff, I highly recommend this hotel. May 10, 2013
Rated 5.0 out of 5.0 by Five Stars for Jan!!! Holiday Inn should clone Jan (staff member at this hotel) and send the clones out to other locations in need of improving their customer service. She was incredible. We are Platinum level Priority Club members and stay at Holiday Inn just about whenever we travel. When we arrived at the hotel we learned that there were no cookies. My wife thinks cookies are one of the four major food groups and expressed her disappointment. We went to dinner at an excellent restaurant that Jan recommended and returned to fresh baked cookies! She had the kitchen staff whip them up while we were gone. The next day she had brownies fresh from the open waiting for us. She provided restaurant menus, driving directions and seemed to always be there whenever we had a need. She was great! The suite we had was also clean and comfortable, but for this stay it was all about Jan! May 8, 2013
Rated 5.0 out of 5.0 by 80th birthday celebration This was a most delightful time for me and my family. Jan made it very special. She arranged a special suite with an adjoining room When we entered the room she had a room full of balloons celebrating the occasion. The children loved it and so did I. The food was good and the chef went out of his way to get all of the breakfast food we would like. Even a celebration fried cheescake. The rooms were immaculate and the beds so comfortable. We felt pampered by Jan and her staff. Will return when we get another chance. May 3, 2013
Rated 5.0 out of 5.0 by Just like home !! As always, we had a wonderful stay.!! This is the best hotel in Williamsburg. Thank you to Geoff and his wonderful staff. You are all awesome!! April 27, 2013
Rated 5.0 out of 5.0 by Nicest Holiday Inn I have EVER seen!!! We travel a lot and are Platinum Holiday Inn members! With that said, this is one of the nicest Holiday Inns we have ever seen! It is IMMACULATE! The whole hotel is spotless from the pool which is perfectly balanced to the room! The décor is beautiful!! The food was so good we ate breakfast and dinner twice and we only stayed 2 nights! Oh and if u have kid's, there is a television at the table and kid's eat free plus get ice cream. Our server Josh was awesome, and the food was YUMMY!!! We will definitely come back and stay again. I highly recommend this gorgeous hotel! Cleanest place I have ever seen! Oh and a great location to everything! Staff is very friendly and helpful! BEST HOTEL we have EVER stayed in! :) April 23, 2013
Rated 5.0 out of 5.0 by Feels just like home,! We love this hotel and stay there every visit to Williamsburg for business or pleasure. Diedra is so welcoming and helpful. She always has a smile on her face. Geoff is such a terrific manager and does his best to address any issues. Thanks again for a wonderful stay! April 14, 2013
Rated 4.0 out of 5.0 by Great Hotel !! From the moment we arrived where we met the wonderful staff at the front desk we had a great experience. Beds were very comfortable, although one was a bit firmer than the other. Also, you had your choice of pillows, soft or firm which was interesting. The only thing I did not like was the lighting from the CFL bulbs which I find harsh on the eyes. I understand the CFL bulbs are energy efficient but, I still don't like them April 12, 2013
Rated 5.0 out of 5.0 by Excellent 2 Nights Spent 2 nights here during Colonial Relays. One of the best hotels I have ever stayed with. Next year, this is where I stay. Clean Friendly and Helpful Staff Conveniently located April 11, 2013
Rated 4.0 out of 5.0 by Excellent hotel we had a lovely stay, and it was very convenient to the sights of Williamsburg, restaurants, outlets, etc. Our only issue was that the weekend breakfast buffet area seemed understaffed - the tables were slow to be turned over, and the food was replenished slowly. Since the breakfast at Holiday Inn is not included, I'd expect more from a meal for which I paid 35 dollars ! The lobby and check in experience was great, and the rooms were large and comfortable. I would go back, but plan to eat elsewhere. April 7, 2013
Rated 5.0 out of 5.0 by Great hotel choice This hotel was a great choice for my business travel. The staff members were friendly and helpful, and they offered great information about sight-seeing while in the area as well as local restaurants. Very pleased with this stay. April 5, 2013
Rated 2.0 out of 5.0 by Didn't get what we paid for I chose this hotel because it looked and seemed as if there was plenty of room for 5 people in the suite. It was extremely small; yes there were 2 rooms (bedroom and living area) but the living area is tiny. We have 3 teenage boys so it was a very tight squeeze. I could live with that; the real problem was the beds. For what we paid a night, I would think we'd have a decent bed; however, that was not the case -- the mattresses are a joke. I have an excellent back; never have any problems. I felt like a pretzel every morning getting out of those beds. I've never slept in a bed that was so uncomfortable. As far as the pool, it was just OK. I tried using the gym but they had the temperature way past 70 degrees, I couldn't breathe. Not the best place to stay. With that said, the staff were very nice and friendly. April 4, 2013
Rated 5.0 out of 5.0 by Great!! My stay at the hotel was great! Very friendly staff at the front desk. I'm a member of their priority club so I got a snack upon check in & a free appetizer in the bar downstairs. Bed was comfortable,vroom was clean. I was also upgraded to a suite "just because. I will definitely continue to use this chain March 30, 2013
Rated 5.0 out of 5.0 by Awesome Hotel! If you are visiting Colonial Williamsburg this is THE place to stay! The front desk staff are extremely knowledgeable of the area and always ready with a recommendation on where to eat, what to do, and things to see. The rooms are great and the hotel is very clean and well managed! Excellent for kids!! The restaurant is superb, especially the breakfast buffet and the made to order omelets! Next time we are in southern Virginia this is where we will stay. March 24, 2013
Rated 5.0 out of 5.0 by EXCELLENT EXPERIENCE One of the nicest Priority Club properties that I've stayed in. The accomodations were lovely, the staff was overly friendly and helpful, perfect location. March 22, 2013
Rated 5.0 out of 5.0 by Nice staff and suite I was given a suite as a priority club platinum member. Good food at the bar and breakfast. Definitely recommend! March 18, 2013
Rated 5.0 out of 5.0 by The "Wow" Factor! Jan & Geoff know how to "Wow the Customer! Great Food! March 11, 2013
Rated 5.0 out of 5.0 by Excellent Stay here. My daughter and I enjoyed out stay, the difference was the excellent customer service. From the front desk to the lady cleaning up at breakfast. When I return to Williamsburg, we stay here. March 11, 2013
Rated 5.0 out of 5.0 by Great Service Great service once we walked in the door and continued throughout our stay. Every request was meet without any problems. Front desk was very helpful on all the services and excellent recommandations for meals and things to do in the area. We will be staying here again! February 26, 2013
Rated 5.0 out of 5.0 by Well Traveled Have to say that I'm not a Holiday Inn type traveler - but this property defiantely put the snob in me in my place. Lovely hotel - clean and nice. Anyone would be happy at this property. February 20, 2013
Rated 5.0 out of 5.0 by Wife's Birthday retreat January 20-21, 2013 Once again, the staff at the hotel went above and beyond to make my wife's surprise birthday getaway a wonderful success. When I booked the reservation, I just happened to mention to Jan that the reason for the visit was a relaxing family getaway for my wife's birthday. When we arrived at the hotel and checked into our room, Jan had filled the entryway with dozens of balloons, a platter of chocolate coated strawberries, and a beautiful handwritten card wishing her a very happy birthday from all the staff. Earned me some extra 'hubby points' because it looked like I had planned it, but it was all Jan and the great staff there! We took the kids with us this time, and they loved the Tulip Suite, and especially the hotel pool, since they hadn't been swimming since the summer. My wife and I enjoyed the hot tub too while watching them swim. We missed Chef Shawn this time around, but Jan informed us that he was in NY because he had earned the employee of the year award for all Holiday Inn's nationwide. Way to go Shawn, and very well deserved. I highly recommend dining at Bistro 515 if you are staying at the hotel, or even if you are not staying there, and just happen to be passing through Williamsburg. Thanks again to Jan and her crew for making everything so wonderful. If I'm lucky, we'll be visiting you again for my birthday at the end of March! James and Jennifer Glen Allen, Virginia February 17, 2013
Rated 5.0 out of 5.0 by FABULOUS!! Great hotel! Front desk lady was awesome!! Room was super clean and comfy!! February 10, 2013
Rated 5.0 out of 5.0 by Great Hotel - Great Location As a former meeting and convention planner I tend to have high standards for hotels and this one exceeded them! The location is perfect for visiting Colonial Williamsburg, and all of the surrounding attractions. The property is very fresh, modern and extremely clean and well-kept. All three of the staff that we met at the front desk were extremely friendly, professional and helpful in providing information about the area. The people working in the restaurant were also extremely courteous and professional. Congratulations to management and staff for providing an excellent stay. January 27, 2013
Rated 5.0 out of 5.0 by Surprise Visit My visit to this hotel was a complete surprise and made the reservation at the VERY last minute (from a rest stop 30 min away). The person I spoke with, Jan, could not have been nicer. She made my reservations and I arrived without a hitch. The next morning I realized that I forgot my key to turn my oxygen on and the front desk manager called his engineer, Norm, (I needed a cresent wrench). He was not on the property but when he heard that it was a guest requiring assistance with oxygen he came right over to the property. We had a pleasant chat and Norm even went to my room to retrieve my oxygen tubing and then carried two more tanks to my room for me for the night. When I went to the restaurant on Sat. evening it was pretty busy but the chef and staff attended to my needs as I was the only guest there. The chef came out when I had left and was standing at the front desk (going to introduce myself to Jan) and apologized for the wait. I told him I was fine and enjoyed the meal and also understood as my son is a sous chef. The staff could not have been more attentive to my needs as I noticed also all others that were around me. I will definitely return to this hotel and I so enjoyed my visit. December 31, 2012
Rated 5.0 out of 5.0 by Great place to stay when visiting Williamsburg I liked the way our room was divided. The bedroom had two beds, big screen TV and the room had a door. The other room had a couch and another TV. Excellent setup for those who want to read or sleep (they can close the door) and those who want to watch TV. Clean hotel in a great area. We loved Colonial Williamsburg. December 15, 2012
Rated 5.0 out of 5.0 by Great service and great location. I would have to say the manager at this location, she was great. Wish all holiday inn,s in that area where like that. Thanks you for the hook up. December 15, 2012
Rated 5.0 out of 5.0 by Great time in Williamsburg My wife and I had stayed at this hotel several years ago and recently returned for the annual "Grand Illumination" in historic Williamsburg. When we arrived we were greeted at the front desk by the Manager #Jan# who knew we had been there before and thanked us for our return visit. We were there for 3 nights and everyone we came in contact with was very pleasant. It's very clear that they understand how to provide great customer service. I also want to acknowledge an Assistant Mgr. #Jeff# who went out of his way to resolve a very minor item that I asked on of the front desk clerks. My wife and I truly felt like special guests and I'm sure we'll return again. December 9, 2012
Rated 5.0 out of 5.0 by Wonderful Stay We stayed at the Holiday Inn Williamsburg-Historic Gateway last weekend while visiting a family member. We were very pleased with our accommodations. We ended up with a very nice suite that was very clean and as our experience with all Holiday Inns, the bed was very comfortable. We also enjoyed the pool and hot tub and enjoyed an excellent breakfast in the restaurant. I am sure we will stay at this hotel the next time we go to Williamsburg. November 24, 2012
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