Rated 5.0 out of 5.0 by SRay99 Feels just like home,!
We love this hotel and stay there every visit to Williamsburg for business or pleasure.
Diedra is so welcoming and helpful. She always has a smile on her face. Geoff is such a terrific manager and does his best to address any issues.
Thanks again for a wonderful stay!
April 14, 2013
Rated 4.0 out of 5.0 by JimmyJackCorn Great Hotel !!
From the moment we arrived where we met the wonderful staff at the front desk we had a great experience.
Beds were very comfortable, although one was a bit firmer than the other. Also, you had your choice of pillows, soft or firm which was interesting.
The only thing I did not like was the lighting from the CFL bulbs which I find harsh on the eyes. I understand the CFL bulbs are energy efficient but, I still don't like them
April 12, 2013
Rated 5.0 out of 5.0 by Zimbo66 Excellent 2 Nights
Spent 2 nights here during Colonial Relays. One of the best hotels I have ever stayed with. Next year, this is where I stay.
Friendly and Helpful Staff
April 11, 2013
Rated 4.0 out of 5.0 by elgri8 Excellent hotel
we had a lovely stay, and it was very convenient to the sights of Williamsburg, restaurants, outlets, etc. Our only issue was that the weekend breakfast buffet area seemed understaffed - the tables were slow to be turned over, and the food was replenished slowly. Since the breakfast at Holiday Inn is not included, I'd expect more from a meal for which I paid 35 dollars ! The lobby and check in experience was great, and the rooms were large and comfortable. I would go back, but plan to eat elsewhere.
April 7, 2013
Rated 5.0 out of 5.0 by msu2000 Great hotel choice
This hotel was a great choice for my business travel. The staff members were friendly and helpful, and they offered great information about sight-seeing while in the area as well as local restaurants. Very pleased with this stay.
April 5, 2013
Rated 2.0 out of 5.0 by jen5 Didn't get what we paid for
I chose this hotel because it looked and seemed as if there was plenty of room for 5 people in the suite. It was extremely small; yes there were 2 rooms (bedroom and living area) but the living area is tiny. We have 3 teenage boys so it was a very tight squeeze. I could live with that; the real problem was the beds. For what we paid a night, I would think we'd have a decent bed; however, that was not the case -- the mattresses are a joke. I have an excellent back; never have any problems. I felt like a pretzel every morning getting out of those beds. I've never slept in a bed that was so uncomfortable. As far as the pool, it was just OK. I tried using the gym but they had the temperature way past 70 degrees, I couldn't breathe. Not the best place to stay.
With that said, the staff were very nice and friendly.
April 4, 2013
Rated 5.0 out of 5.0 by Kim317 Great!!
My stay at the hotel was great! Very friendly staff at the front desk. I'm a member of their priority club so I got a snack upon check in & a free appetizer in the bar downstairs. Bed was comfortable,vroom was clean. I was also upgraded to a suite "just because. I will definitely continue to use this chain
March 30, 2013
Rated 5.0 out of 5.0 by KeithV Awesome Hotel!
If you are visiting Colonial Williamsburg this is THE place to stay! The front desk staff are extremely knowledgeable of the area and always ready with a recommendation on where to eat, what to do, and things to see. The rooms are great and the hotel is very clean and well managed! Excellent for kids!! The restaurant is superb, especially the breakfast buffet and the made to order omelets! Next time we are in southern Virginia this is where we will stay.
March 24, 2013
Rated 5.0 out of 5.0 by Donnag662 EXCELLENT EXPERIENCE
One of the nicest Priority Club properties that I've stayed in. The accomodations were lovely, the staff was overly friendly and helpful, perfect location.
March 22, 2013
Rated 5.0 out of 5.0 by jfab23 Nice staff and suite
I was given a suite as a priority club platinum member.
Good food at the bar and breakfast.
March 18, 2013
Rated 5.0 out of 5.0 by Tracy32 The "Wow" Factor!
Jan & Geoff know how to "Wow the Customer! Great Food!
March 11, 2013
Rated 5.0 out of 5.0 by 3GenTiger Excellent
Stay here. My daughter and I enjoyed out stay, the difference was the excellent customer service. From the front desk to the lady cleaning up at breakfast. When I return to Williamsburg, we stay here.
March 11, 2013
Rated 5.0 out of 5.0 by JB50 Great Service
Great service once we walked in the door and continued throughout our stay. Every request was meet without any problems. Front desk was very helpful on all the services and excellent recommandations for meals and things to do in the area. We will be staying here again!
February 26, 2013
Rated 5.0 out of 5.0 by OZWarrior Well Traveled
Have to say that I'm not a Holiday Inn type traveler - but this property defiantely put the snob in me in my place. Lovely hotel - clean and nice. Anyone would be happy at this property.
February 20, 2013
Rated 5.0 out of 5.0 by JamesW43 Wife's Birthday retreat January 20-21, 2013
Once again, the staff at the hotel went above and beyond to make my wife's surprise birthday getaway a wonderful success. When I booked the reservation, I just happened to mention to Jan that the reason for the visit was a relaxing family getaway for my wife's birthday. When we arrived at the hotel and checked into our room, Jan had filled the entryway with dozens of balloons, a platter of chocolate coated strawberries, and a beautiful handwritten card wishing her a very happy birthday from all the staff. Earned me some extra 'hubby points' because it looked like I had planned it, but it was all Jan and the great staff there! We took the kids with us this time, and they loved the Tulip Suite, and especially the hotel pool, since they hadn't been swimming since the summer. My wife and I enjoyed the hot tub too while watching them swim.
We missed Chef Shawn this time around, but Jan informed us that he was in NY because he had earned the employee of the year award for all Holiday Inn's nationwide. Way to go Shawn, and very well deserved. I highly recommend dining at Bistro 515 if you are staying at the hotel, or even if you are not staying there, and just happen to be passing through Williamsburg. Thanks again to Jan and her crew for making everything so wonderful. If I'm lucky, we'll be visiting you again for my birthday at the end of March!
James and Jennifer
Glen Allen, Virginia
February 17, 2013
Rated 5.0 out of 5.0 by Martita FABULOUS!!
Great hotel! Front desk lady was awesome!! Room was super clean and comfy!!
February 10, 2013
Rated 5.0 out of 5.0 by MMSD Great Hotel - Great Location
As a former meeting and convention planner I tend to have high standards for hotels and this one exceeded them! The location is perfect for visiting Colonial Williamsburg, and all of the surrounding attractions. The property is very fresh, modern and extremely clean and well-kept. All three of the staff that we met at the front desk were extremely friendly, professional and helpful in providing information about the area. The people working in the restaurant were also extremely courteous and professional. Congratulations to management and staff for providing an excellent stay.
January 27, 2013
Rated 5.0 out of 5.0 by Lynnlot Surprise Visit
My visit to this hotel was a complete surprise and made the reservation at the VERY last minute (from a rest stop 30 min away). The person I spoke with, Jan, could not have been nicer. She made my reservations and I arrived without a hitch. The next morning I realized that I forgot my key to turn my oxygen on and the front desk manager called his engineer, Norm, (I needed a cresent wrench). He was not on the property but when he heard that it was a guest requiring assistance with oxygen he came right over to the property. We had a pleasant chat and Norm even went to my room to retrieve my oxygen tubing and then carried two more tanks to my room for me for the night.
When I went to the restaurant on Sat. evening it was pretty busy but the chef and staff attended to my needs as I was the only guest there. The chef came out when I had left and was standing at the front desk (going to introduce myself to Jan) and apologized for the wait. I told him I was fine and enjoyed the meal and also understood as my son is a sous chef.
The staff could not have been more attentive to my needs as I noticed also all others that were around me. I will definitely return to this hotel and I so enjoyed my visit.
December 31, 2012
Rated 5.0 out of 5.0 by MountainLover Great place to stay when visiting Williamsburg
I liked the way our room was divided. The bedroom had two beds, big screen TV and the room had a door. The other room had a couch and another TV. Excellent setup for those who want to read or sleep (they can close the door) and those who want to watch TV. Clean hotel in a great area. We loved Colonial Williamsburg.
December 15, 2012
Rated 5.0 out of 5.0 by MrMays777 Great service and great location.
I would have to say the manager at this location, she was great. Wish all holiday inn,s in that area where like that. Thanks you for the hook up.
December 15, 2012
Rated 5.0 out of 5.0 by WSU55 Great time in Williamsburg
My wife and I had stayed at this hotel several years ago and recently returned for the annual "Grand Illumination" in historic Williamsburg. When we arrived we were greeted at the front desk by the Manager #Jan# who knew we had been there before and thanked us for our return visit. We were there for 3 nights and everyone we came in contact with was very pleasant. It's very clear that they understand how to provide great customer service. I also want to acknowledge an Assistant Mgr. #Jeff# who went out of his way to resolve a very minor item that I asked on of the front desk clerks. My wife and I truly felt like special guests and I'm sure we'll return again.
December 9, 2012
Rated 5.0 out of 5.0 by Judy57 Wonderful Stay
We stayed at the Holiday Inn Williamsburg-Historic Gateway last weekend while visiting a family member. We were very pleased with our accommodations. We ended up with a very nice suite that was very clean and as our experience with all Holiday Inns, the bed was very comfortable. We also enjoyed the pool and hot tub and enjoyed an excellent breakfast in the restaurant.
I am sure we will stay at this hotel the next time we go to Williamsburg.
November 24, 2012
Rated 5.0 out of 5.0 by Lisa04 Comfy clean rooms and cheerful service
We stayed in the Tulip suite and it was comfortable, clean and very roomy. We live here in the area and decided to have our daughters 12th birthday as a sleepover/pool party. During the planning and booking of this event Jan at the front desk was awesome. The bathrooms were clean and well stocked with towels. The pool was nice and the girls really enjoyed themselves. Everything was wonderful. I will stay here again and recommend this hotel to all of my out of town guests.
November 23, 2012
Rated 5.0 out of 5.0 by GrammiePatti SO SURPRISED
We hadn't stayed in a Holiday Inn in quite some time and we were really surprised as to the quality. They seem to have updated their facilities and have come up to the standards people expect in 2012. The room was spacious, beautiful and clean and we couldn't think of one thing that was needed. Holiday Inn is definitely going on our list of places to stay for our travels.
November 17, 2012
Rated 5.0 out of 5.0 by Deet Best Holiday Inn in America!
This is the only hotel I stay at while I am visiting Williamsburg. The rooms are large and very comfortable and the staff is the best in the business. They always make me feel at home and the food and service is excellent! This is truly my home away from home! Thanks for being there for me!
October 29, 2012
Rated 5.0 out of 5.0 by QUEENS Family
My family and I stayed there over the October 2012 weekend. We had a ball. Jennifer and the entire staff was so friendly and professional. Made our stay GREAT!
October 26, 2012
Rated 5.0 out of 5.0 by Chuck68 Great value, comfortable stay and great service.
My wife and I really appreciated our free upgrade to a suite for our 5 night stay.
October 18, 2012
Rated 3.0 out of 5.0 by stalley47 Comfortable bed
Had a very large and comfortable.. Bed was one of the most comfortable I have slept in. Had a problem with our bill that took a couple of days to get it straightened out. The manager did finally take care of those problems.
October 16, 2012
Rated 4.0 out of 5.0 by 4340North A Visit to the Old Dominion
Pleasant staff, friendly greeting upon arrival. Comfortable rooms, decent price.
October 15, 2012
Rated 5.0 out of 5.0 by GJeR Great Place to stay
Recommend to everyone, not sure that it is kid friendly
October 14, 2012