Rated 3.3 out of 5 by 36
Rated 5.0 out of 5.0 by N.C.Dave Staff made the Stay
For the entire stay I can't say enough about the staff and their efforts to look after us. Check-in was quick and efficient. Offers to help with luggage were sincere and not tip driven The room was very clean and comfortable. When a thunderstorm lightning flash caused the cable to go off, a call to the front desk brought an employee to reboot the system within minutes. I spend many nights each year in hotels for business and I can't remember a more pleasurable experience. A gentleman named Mario was one employee who constantly had a smile or friendly comment and went out of his way to make it a great weekend but the whole staff was great. Will stay here again on our next trip.
February 26, 2014
Rated 3.0 out of 5.0 by Pault8176 Functional but tired
Older hotel which is need of a refurb.
Rooms are fine but old, fittings and bathrooms are very tired.
Staff were not the best I have seen at Holiday inns.
The photographer who took the pool pictures deserves an award, it was a lot smaller than the pictures give the impression it was.
Also the hot tub was cold and the pool very cold despite a sign saying it was heated.
January 1, 2014
Rated 5.0 out of 5.0 by Nbmcla2 Fabulous Event
I stayed at your facility from November 8th to November 10th. I was there for a get together of a group that had previously only known each other through a Facebook page and a love for our dogs. You opened your facility to our families and we had a great time. You have a very nice dog walking area in the back of your property which all of our 4 legged family really enjoyed. I know there were a lot of us but we worked hard to take care of your facility as well i.e.: picking up after our 4 legged friends. So, a big Thank you for your welcome and hospitality.
November 23, 2013
Rated 4.0 out of 5.0 by Socrmom21 Friendly, clean, and accomodating
We were part of the Cavalier King Charles Spaniel group at the hotel for the weekend, and we very much appreciated how friendly and accommodating the hotel staff was to us! We made every effort to be good guests, including cleaning up after each and every one of our dogs (and even some that were not ours)!
This hotel is older and could use a little updating, but the rooms were clean, fresh, and comfortable. The heating/cooling system in our room did need to be upgraded to better maintain an even temperature and air flow.
Would definitely stay here again with our pets next time we are in the area!
November 17, 2013
Rated 5.0 out of 5.0 by tjshaffer Lovely stay
We came to this hotel to attend Cavapalooza (a Cavalier King Charles get together). Since we live in Hampton Roads, we were just going to attend the festivities and go home. However, we were having so much fun, we decided to stay the night. I had always been leery of this hotel because of its age, but I was pleasantly surprised how nice the rooms were. Our room was very clean, and there was a small fridge and microwave. Normally when I stay in any hotel, I wake up every hour or two, because of the mattress or hallway noises. Here, I was able to sleep comfortably through the night. I was so please with this hotel, that we will be back to stay for the Cavalier Show in March. [And contrary to what a previous reviewer said, our group most certainly cleaned up after their dogs. A more responsible group of dogs owners (most are rescuers) probably does not exist. I can't speak for non-conference dog owners, but we certainly cleaned up our messes.]
November 17, 2013
Rated 2.0 out of 5.0 by 13Hall Not what you expect from a Holiday Inn
This is a old hotel and needs to be redecorated. Staff was very nice. Room was not so clean though. Big hair ball in the bathtub so wonder if they even cleaned the shower. Faucet in the bathroom sink came off in my hand while the water was running. Air conditioning units are out dated. Can only have heat or A/C no fanning setting. So to keep the air circulating we had to set the A/C on 65 when it was cooler than that outside. Lounge did not open till 5:30 p.m. and very little selection. Bartender did not even know how to make a Lemon Drop Shot.(vodka chilled, sugar & lemon wedge) Did not try the food but you can have a Hot Dog or Ham sandwich with fries for $8.99. Not much more to choose from 8-10 things tops. To top it off there was a Dance Convention and a Dog Convention at same time. So between the dogs barking and pooping everywhere outside. ( Which most did not pick up after there dogs) Kids running down the hall ways being loud and rude. I would check to see if any conventions if you decide to stay. Not the relaxing getaway you would hope for!
November 14, 2013
Rated 3.0 out of 5.0 by ABusyTraveler Not Impressed
Well, I stayed here twice to give them the benefit of the doubt because I have a pet and this was the closest location for my job. My first stay was unsettling. I was placed on the first floor due to having a pet, which I was fine with me but the first floor was not inviting. The lighting was dimmed, the air was stale, and the first floor back hall had a large spot surrounded by signage that was sunken in like the only thing holding you up was the carpet. As it was Summer, I was quite upset to find that the back hallway was rather warm as if the heater was on and no one seemed to know why. I was looking for the menu and channel line-up in my room and the young lady at the front desk had no idea to what I was talking about when I called to inquire. Then, I had to print some documents and the ink was out on the printer and when I asked the young lady at the front desk she stated that they had no more ink for the printer. So, I was quite frustrated. I had had the last straw by the end of the first stay because I had a large roach appear in my room. Being from the South I understand roaches look for cool places and coming in by the air conditioner in the wall was the perfect place. I would just have preferred it had not been the unit in my room. I was moved to a different floor for the last night and was surprised at how welcoming, well lit, and fresh smelling the third floor was.
My next stay was slightly different because I was left on the third floor since the guy that checked me in knew me from the previous week. I got to my room and immediately saw the binder with the menu and TV channels that I had asked about the previous week. Nothing occurred during my second stay but the observation I had was that the beds are uncomfortably low to the floor as if I was in a handicapped room, which I knew I was not in. I am just not a fan of my bed linens being on the floor.
With the location having the "Holiday Inn" name attached, being close to shopping, and allowing pets....... I expected a better experience than I received. Then, I think I have been spoiled by other IHG locations but the little gift bag they give out for being a Platinum member at check-in is something I look for now but this time I received nothing.
October 30, 2013
Rated 5.0 out of 5.0 by sherrydinc Great Staff
Staff was extremely helpful. Great location.
Bed was comfy. High recommend.
October 30, 2013