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Rated 3.0 out of 5 by 75 reviewers.
Rated 1.0 out of 5.0 by Dump I have not stayed at a dirty Holiday Inn in years. This one is a dirty hotel. Air conditioner went off and on all night and made a loud noise when it turned on and turned off waking me up. Beds were broken sloped to one side. Room smelled like mold and overall just a mess. October 22, 2014
Rated 1.0 out of 5.0 by Frightful Visit I booked two nights in this hotel for a visit to Busch Gardens. I paid a premium rate to get a 'King Room', however the only king room available stank of mold/mildew. The next room they put me in was a double but the air conditioner unit had bad bearings and was so loud you couldn't talk over the noise. Next room was another double but someone had obviously been in there after housekeeping as someone had used the toilet and didn't flush. To remedy this, the desk clerk provided vouchers to the brunch in the dinning room. However food trays were empty, no plates or napkins, coffee was empty, and it seemed that there was only one person working the dinning room. To make it all worse, when we got to our room after vising the park, we found that no-one had been in to make up the room, or empty trash etc. The pictures of the hotel do not represent what you will find. Run away... October 22, 2014
Rated 1.0 out of 5.0 by Bad stay in Williamsburg I recommend that the hotel gets new management. Things seemed rather disorganized, especially breakfast. When you get the Maintenance man having to serve as your waiter things must be pretty bad. I feel new management is in order. October 22, 2014
Rated 1.0 out of 5.0 by worse hotel ever I have always stayed at holiday Inn and this one is bad. The room is good. The bathroom is bad, it looks like the owner did the repairs because it looks awful. Our dinning experience I could go on for a while but to sum it up. Not enough help. Bad chef. Dirty dishes, my family fought me not to go back the next day even though it was paid for. All in all don't go let it close. October 9, 2014
Rated 4.0 out of 5.0 by Dining Room For breakfast they only had various egg biscuits, oat meal, grits and small muffins for the buffet. We were never offered a menu and had to ask for napkins several times. The second day when we went for breakfast they were complexly out of biscuits and we had to bring it to their attention. There was only one person working the dining room and he was also in charge of the meeting room. Twice we had to go into a dark room off the dining room to get him as he was on his phone. Need better staffing in the dining room. The maintenance and front desk staff were wonderful. We had a very loud non cooling HVAC and they replaced it. Even with a new HVAC we could not get the room very cool and I heard other complaints about this from people in our group. October 9, 2014
Rated 5.0 out of 5.0 by Williamsburg Consort Symphonic Band Festival I recommend this Holiday Inn for large conferences. They have more conference space than any other hotel on this side of town.The staff was very helpful and polite. The conference space was set correctly and on time. We have used this Holiday Inn for the last 12 years for our conference and they have improved this facility every year and we really enjoyed our rooms and the conference space. September 25, 2014
Rated 2.0 out of 5.0 by Labor day weekend Basically Hotel need to be renovate. Safety around the building perimeter questionable. Pool in pretty bad conditions September 4, 2014
Rated 2.0 out of 5.0 by You can find better Tried to get in the other Holiday Inns but they were sold out. I was told this property was refurbished in 2010. There is no way this could be true. I worked for HI many years ago and have stayed at over 30 properties in the past and this by far was the least appealing. Room and towels were clean but tub and fixtures were old, a little mold in the tile, paint splatter by windows, door and frames have been painted several times, no fan in the bathroom so it steams up badly, hair dryer is weak, AC had to be set to 65 to get a comfortable temperature, outlets are old and few. TV, beds, lamps, desk and chairs were fairly new and comfortable. Bed skirt was held together with a metal pin which by leg found. Microwave was fine but it had a dial so you really could not set it for seconds only minutes. Pool looked depressed and had a note on the door that it was closed for a party but I never saw a party it there. You can do better. August 20, 2014
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