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Rated 3.2 out of 5 by 130 reviewers.
Rated 1.0 out of 5.0 by Stay away Very old hotel, very dirty carpets Appliances are ancient, fridge didnt work AC unit never got cold at all. Bathrooms very clean and updated - thats the only good part. May 19, 2016
Rated 2.0 out of 5.0 by Not fairly represented I was looking for a hotel for a one night stay for our trip to Busch Gardens. One of the main reasons I chose this facility was the indoor pool. We eagerly went to the pool room to discover the indoor pool was attached to the outdoor pool - and it was outrageously cold - of course no one was in it ! The rooms themselves are older - not a bad thing in itself if you keep them updated but in this case they needed upgrading in some areas. The mattresses were in very poor condition. You sank a mile getting into them. The sink areas had been upgraded; the showers - NOT a shower, a drizzle. I literally had to lift each leg to get the soap off. Very, very poor water pressure. The air conditioning system is very loud - and another guest was complaining about this same issue as I was checking out as well. It would wake you up when it kicked on. As far as staff goes, everyone was friendly, but no one went out of their way. Don't expect a free breakfast the next morning, either. Not here. May 17, 2016
Rated 3.0 out of 5.0 by Might as well stay in some Motel Not worth the price. It is a really old building and smells very bad. There is a brand new Holiday inn express just a mile away. May 11, 2016
Rated 3.0 out of 5.0 by 1970's HI This was our weekend in Williamsburg. The property location is convenient, as we like to walk to a variety of places. Just up from Lenox Outlet and Yankee Candle. All within walking distance with sidewalks. Property is old and outdated. Nothing new here or anything being refreshed. I do believe the room was clean but it just didn't feel clean when you look at the carpet and the tile in the bathroom. Front desk was friendly enough when checking in but did not see many others throughout the property. For a one night stay this property is adequate but would not be our first choice in the future. May 10, 2016
Rated 5.0 out of 5.0 by Great staff Although hotel is a little dated and needs a remodel the staff went out of there way to make my stay a great one. Had a problem with the air conditioner when I checked in and it was fixed immediately. Food was good and room and bed were perfect. Great location for Colonial Williamsburg and Busch Gardens. May 10, 2016
Rated 4.0 out of 5.0 by Great location The hotel was located in a great location for the Williamsburg area. We were close to William and Mary and the downtown area--for food and other amenities. April 29, 2016
Rated 1.0 out of 5.0 by dirty, smoke odor throughout and heat and toilet not functioning This hotel is by far the worst Holiday Inn I have ever stayed in. We arrived around 2 am exhausted with a reservation and If I hadn't been so exhausted and feared I could not find other accomodations I certainly would not sleep there. The entire hotel is dated and smells like smoke. The beds are uncomfortable and very much beyond replacement. The heat would not come on, the toilet wouldn't flush unless you flushed it three times, mold in shower, hair on bathroom floor, the carpets were stained, wallpaper peeling, etc. I used my points but received an invoice anyway. Front desk didn't seem at all surprised by my problems in my room and offered free breakfast. ( I declined) I would not at all recommend this hotel and would recommend it be removed from the Holiday Inn chain. April 12, 2016
Rated 2.0 out of 5.0 by Disappointed The hotel and our room smelled strongly of cigarette smoke. There was hair in our bathtub. There were also noisy people outside our room late into the evening. We felt that the price we paid for this room was very high considering the quality of our stay. We weren't even asked if we were IGH members. Not sure if we got our points, even after showing the clerk my card! So disappointed, as we usually have good experiences at Holiday Inns. March 29, 2016
  • 2016-05-24 T13:16:34.481-05:00
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