Rated 3.2 out of 5 by 113
Rated 1.0 out of 5.0 by Disappointed 50 Terrible Hotel
I would not recommend this hotel to anyone. The hotel was dirty and the staff was not friendly or response to our needs, like an extra blankets. The rooms were very dirty and the carpets smelled terrible and looked like that had not been cleaned in a very long time. First day there the hotel did not have hot water until late in the evening. The hotel did not have extra clean linen.
January 5, 2016
Rated 1.0 out of 5.0 by williamsburg1 Needs Upgrade/Remodel
Needs a major remodel. Not very clean and comfortable.
January 3, 2016
Rated 1.0 out of 5.0 by walstons10 Terrible experience
I booked 4 rooms at the Holiday inn Patriot in Williamsburg. I have never had an experience so poor. From the time we walked in the entire hotel smelled like smoke. The cigarette smell was terrible in all of our NON SMOKING rooms. I am a platinum member and the service was terrible. I was promised multiple times that I would hear from the manager and I never did. I proactively called multiple times and I still have not heard from her. This will absolutely be the last time I stay in that hotel.
December 29, 2015
Rated 1.0 out of 5.0 by DC in Charlottesville Stay away from this Holiday Inn!
I have stayed at many Holdiay Inn and Holiday Inn Express hotels, and for the most part, they have been pleasant experiences in clean and up-to-date spaces.
But this is definitely not true at the Holiday Inn Patriot-Williamsburg! This hotel is a disaster and should be avoided. The place is run-down, the dining room lacked heat (in December) and we were forced to stay in a smoking room that smelled awful. The staff at the front desk were unhelpful and actually gave us no warning before putting us in a smoking room. It was a wholly unpleasant experience.
The one bright spot was a friendly bartender in a decently sized bar/lounge
December 9, 2015
Rated 3.0 out of 5.0 by WDnd Average
Average stay, not above and beyond. Restaurant and lounge closed. No acknowledgment of IHG membership.
November 20, 2015
Rated 5.0 out of 5.0 by Mr J Excellent value for money
I had stayed in a much more expensive "luxury" hotel the night prior to this and had to pay extra for wifi (which wasn't particularly good), parking and coffee. At the Holiday Inn, all of these things were included in the very reasonable room cost and all were much better than at the other hotel! Will always be staying at Holiday Inns when I can in the future!
November 19, 2015
Rated 5.0 out of 5.0 by user1337 Great value and close to attractions
This location is very close to the Premium Outlets and downtown. The room was very comfortable and staff friendly.
October 28, 2015
Rated 5.0 out of 5.0 by Michael B 29720 Working in williamsburg
I was working in Williamsburg for about a month, the staff was excellent, Andre, Melissa, Chelsea & Molly also the other gentleman on night shift that were on the front desk were extremely friendly & helpful when asked for direction or advice about the area.
The staff was very knowledgeable .
Mario was very pleasant & very friendly with a great attitude & smile everyday.Hamid & Othaman did a great job in the dinning room area.
Rebecca was helpful with all my concerns & pleasant to talk with.
Everyone there was just pleasant to get to know & a blast to talk with.
The stall was very professional & accommodating.
Anything I need was provided & the staff went above and beyond.
The hotel was in a great location to all the restaurants & other attractions on Richmond road, not to mention close to Colonial Williamsburg and the outlet stores.
This is an older hotel that has some charm to it but the real charm is the staff.
October 22, 2015