Rated 3.1 out of 5 by 81
Rated 1.0 out of 5.0 by BigmommaVicky Unhappy Guest
I was over charged on my bank card, which put my account into overdraft status. I had a hard time getting this issu resolved. The room was not what I requested when I made my reservation through the 1-800 number. I was there for my 12 year anniversary and I was promised a bottle of champagne. We never received it. The bed was uncomfortable and housekeeping did not clean our room. However, she did give us clean towels and wash cloths. We left out early and passed her in the hallway and told her she could go into our room and tidy up, she never did.
This left a very bad impression for us and especially on such an important night for my husband and me.
I asked at the time of my reservation for a room with a large tub because my husband is a large man, that was NOT provided as well. The bed was to soft no firmness to the matress.
April 20, 2015
Rated 5.0 out of 5.0 by cherilf Staff and stay
My family and I were recently guests of the Holiday Inn Patriot Hotel in Williamsburg to attend the 19th Annual Williamsburg Film Festival, and I am very happy to give the hotel and staff a 4.5 rating. The only reason I did not give a 5 was due to the lack of a continental breakfast. Truly I did not need one. The hotel staff consisting of Molly, Allison, Chelsea and my very dear friend Mario helped to make our visit along with the staff of the festival a truly memorable experience. The hotel provided a large room equipped with two full beds, a refrigerator, microwave and coffee pot and on top of everything else an indoor and outdoor pool and jacquizzi. What a wonderful way to 'unwind' after a 7-8 hour drive (one way). Each member of the hotel staff took considerable amounts of patience and time and many went out of their way to assist and make us as comfortable as could be particularly when an unpleasantly embarrassingly situation occurred--it was handled with discretion and diplomacy all of which was greatly appreciated. Our stay could have been ruined and most likely would have been if it were not for the tremendous diligence of this staff. They even made it possible for my 'kids' aka cats to come along for the trip also at a reasonable rate and were respectful to them as well. We highly recommend this hotel and will gladly stay there again.
March 10, 2015
Rated 4.0 out of 5.0 by Slowpoke1 Quiet getaway, but lacking quality food choices
The hotel is a little older, but very well kept. It is quiet and a great get away. However on the downside, the restaurant and bar area were very lacking. We checked it out, but there were only 3 food items available. Didn't bother with breakfast.
February 12, 2015