Rated 2.0 out of 5.0 by retff Decent hotel, poor housekeeping
Overall, the hotel could be very good; the location is excellent, the room had nice amenities, and the rates were good. The king-suite was roomy but the bathroom was extremely small. The biggest problem was the room wasn't clean when we checked in, and the bedding wasn't changed all week.
We also had a problem one night with a simple (pizza and a hamburger) "to-go" order from the on-site restaurant. Apparently they were short staffed and someone had to come in from home. They gave us the meal for free and delivered it to the room but it took almost two hours.
The people at the front desk were outstanding they were friendly, very helpful and always courteous.
May 25, 2013
Rated 5.0 out of 5.0 by JK32013 Friendly, Helpful Hotel Staff
Had a very comfortable and pleasant stay. All connected to the hotel were very courteous and helpful. The waitstaff in the restaurant were especially very accommodating, but also the friendly young woman at the front desk, the helpful young men who drove us to and from our wedding destination, and the various maintenance people we encountered (especially when the elevator kept breaking down). We will definitely consider staying here the next time we visit Williamsport,.
May 11, 2013
Rated 4.0 out of 5.0 by Dreamline43 Mixed housekeeping, lack of outlets marred otherwise great room
As I'm finding at most Holiday Inn rooms, this particular room had a decent bed and bath and good workspace, but the paucity of electrical outlets made work at the desk and charging of the typical tablet/phone/laptop a real challenge, forcing me to rotate out plugs, especially when I needed both my cell and laptop. I really don't understand why Holiday Inn (and other major chains) don't just add a simple multi-outlet charging station near the desk and/or TV area.
Housekeeping was unusually poor based on what I've seen elsewhere. It wasn't as if it wasn't clean - just seemed rushed and incomplete. They dumped the trash, but failed to replace the liner one day. The bed was barely turned down; I didn't expect much given the new option to not get new sheets, but I still expected the bed to be made. Worst was the complete lack of new soaps/shampoos for the entire 3-night stay and taking away e.g. washcloths without replacing them.
The large LG flat-panel was marred a bit by incomplete cable channels (there was no SyFy or HBO2 or several others that were on the card listing) and a prompt/option for "Menu" but no apparent way to getting it.
Still, a clean room, comfortable bedding, ok (if loud) heat/AC, etc.
April 15, 2013
Rated 3.0 out of 5.0 by Railroadman123 Fix elevator
u need two elevators as one doesn't work and is very slow
March 28, 2013
Rated 4.0 out of 5.0 by lic2doc Parking
Work odd shift hours and when I return to the facility, I have to park a great distance away in another parking lot or park in the garage which costs me $8.50 for the night.
March 25, 2013
Rated 1.0 out of 5.0 by xenonsky avoid
I would stay here again if necessary but not my first choice.
March 25, 2013
Rated 5.0 out of 5.0 by BpVA I'll choose this over Hampton Inn next door anytime !
I wasn't sure what to expect at Holiday Inn, but I was greeted with great customer service ! I travel to Williamsport monthly & even though I am a Hiltons Honors Member I received bad service the last visit & swore I would never stay there again, But I would recommend Holiday Inn. My only disappointment was no continental breakfast, other than that I was highly satisfied
March 15, 2013