Rated 4.0 out of 5.0 by linpo Always great service
I have stayed at 3 holiday inns in the past week. One in Buckley, WV, one in Boon, NC and then Wilmington, NC. All were great!. The only problem we had is that when we went to the Wilmington Holiday Inn on Market Street they originally said we weren't booked there (even though we had confirmation printed out) and sent us to another one. Once at the second we were told we were booked at the Market Street one so had to go back there. Traffic in Wilmington is not the easiest to get around after 4pm so that was a little bit of a hassle, Thus the overall score of 4 for the Wilmington experience, all the others were a 5
May 16, 2013
Rated 5.0 out of 5.0 by BobbyTraveler Nice upgrades
It had been several months since I last stayed at this hotel. The hotel has upgraded its rooms, has true HD television channels and fast internet service. Very pleasant stay.
April 30, 2013
Rated 2.0 out of 5.0 by Elenor Stinky room and dirty tub
The first part of my trip was spent at a Holiday Inn in Columbia S.C. and we were totally happy with our stay and did not hesitate to book the Holiday Inn in Wilmington. When we arrived, there were no luggage carts available so we had to make two trips, the doors in the back that we had to use , scraped against the ground and it was very difficult to get through with luggage. Our room reeked of cigarette smoke, even though it was a non smoking room. The girl at the front desk did offer to move us but at this point I was just done and was suppose to be somewhere else. Upon returning, the door was propped open with a brick ( this is a door that you are suppose to swipe your room key with to be able to enter). The ice machine on our floor did not work and when we went to use a vending machine to get water, it would only accept change. The tub in our room was stained as if it was dirty and the drain did not drain well, so when you took a shower, you were standing in a few inches of water. As far as the staff ,they were very friendly, especially Beth and Ken. Ken was very helpful in printing us directions on the morning that we left. I was just so disappointed in what a difference there was in two hotels belonging to the same chain. I definitely will do more research the next time I need to book a hotel.
April 27, 2013
Rated 4.0 out of 5.0 by doggone safety
Overall stay was good. I checked in, entered the room with the swipe card...After going in my room, the door slammed and I assumed it was locked. Fortunately shortly after, i was leaving the room to meet my girlfriend. As usual, I checked the door to make sure that it looked. To my amazement, the door pushed open and had not caught and definitely didn't lock.
I do undersand renovation but when it comes to the expense/safety of the guest...that is unacceptable.
Staff was apologic and accomodating. Thank you.
April 21, 2013
Rated 4.0 out of 5.0 by DJMJ Nice place!
Very nice place! The staff were extremely helpful and very nice! Enjoyed our stay.
April 16, 2013
Rated 4.0 out of 5.0 by James1945 Great location, few "dropped the balls"
Super location, staff was very nice. Didn't have an ice machine on our floor, nor was there a dispensing machine for snacks. Alternate floors got those, our floor got a drink machine the others did not have. The restaurant ran out of turkey for a club sandwich, so we had to substitute another sandwich, and the floor near the air conditioner was "soaked", might have been the heavy rain outside, we didn't know. Otherwise, the room was ok and the stay was adequate for the money.
April 10, 2013
Rated 4.0 out of 5.0 by Queen01 Comfortable stay
Quiet room, comfortable bed, friendly staff, excellent location
April 9, 2013
Rated 5.0 out of 5.0 by Hankdad Unexpected hospitality and fun
Tour of old town and dinner on the river was great
March 26, 2013