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Rated 4.4 out of 5 by 143 reviewers.
Rated 5.0 out of 5.0 by This is an A+ hotel Stayed at this hotel for 5 nights. Staff at the front desk were great! They were always up beat and went out of their way to be helpful,an A+ to them. Cleaning staff was excellent A+ to them. Breakfast was great. Servers were great. Had dinner one time. Bar tender had to wait on tables, room service, take out orders and bar tend, felt it was to much for him to handle. It was very cold in the bar told the front desk and it was taken care of immediately. Except for the dinner, Holiday Inn in Wilmington on Market St. is an A+ hotel. highly recommend it. May 18, 2014
Rated 4.0 out of 5.0 by Overall OK but some things need improvement The motel is under construction which is a good thing ... but they could warn you when you make the reservation so you don't think the building is being torn down when you arrive. The valet carts were terrible - hopefully new ones will be coming after the construction is done. The bar moved quickly but the restaurant was more than slow. Only one waitress was working and we had to practically beg to pay our bill. It took over 30 minutes just to pay the bill!!! It was ridiculous!! Check in was easy and the young lady who helped me was very nice and helpful. The 2 girls on duty when we left did not smile or speak and one of them was a little perturbed that I interrupted her cell phone call to ask a question. April 2, 2014
Rated 5.0 out of 5.0 by hotelrenovations looking good almost through,but i heard rumor o doing away with hottub//////BIG MISTAKE THAT IS ONE OF THE BIG REASONS I STAY HERE..PLEASE, KEEP HOT TUB!!!! THANKS TO THE FINE NICE WAM FRIENDLY STAFF AND ITS GREAT TWELCOME THE NEW MANAGER!!!!!! March 15, 2014
Rated 4.0 out of 5.0 by H Inn Market Street Wilmington NC Although the hotel is under a major renovation, most of the rooms have already been upgraded very nicely. The lobby is still under construction but you can tell that it is almost compete and going to be first class. You need to add a dvd player to the rooms like most H Inn properties and in the shower the ceiling needs to be raised. The droop ceiling has ample space to allow for this. The shower head is too low for a 6 foot man. March 11, 2014
Rated 5.0 out of 5.0 by Excellent Sleep Truly one of the most comfortable bed and pillow combination I have experienced. I travel most every week and have never felt more rested as I did this week. Only negative was the renovations being done but really was not a problem. Hotel served free food and drinks mornings and evenings to accommodate everyone. March 7, 2014
Rated 3.0 out of 5.0 by Remodel Very disappointed that there was a remodel underway. There was no notice when I was booking the room. We should have been notified of this project going on at the property. February 28, 2014
Rated 4.0 out of 5.0 by Great service. Complementary breakfast and light dinner/wine made the construction in the lobby bearable. February 27, 2014
Rated 4.0 out of 5.0 by newly remodeled rooms guest rooms are newly remodeled, very nice, clean and comfortable. There is still renovations on the property, so finding the entrance is complicated and there is no real lobby, but still a nice option once inside the hotel. Room quality is exceptional, which is all that really matters to me at the end of the day. February 26, 2014
Rated 3.0 out of 5.0 by Construction on site I wish i was aware of the construction. I booked in this hotel because of the indoor pool and i felt the ceiling / blue tarp over the pool was not enough to keep the pool clean enough. Therefore, i did not allow my children to swim and that was disappointing. The staff was outstanding! February 24, 2014
Rated 5.0 out of 5.0 by Wonderful Wilmington Staying in Wilmington on business and chose the Holiday Inn Market Street due to location being central to my needs for this trip. While under renovation the staff was more than excellent in meeting my needs and the construction was not any inconvenience at all. The staff has made great strides to offer normal service and amenities and they succeeded! For IHG members, my status was recognized and an upgraded room ready upon arrival, no having to request! I will be staying here again when in this area and look forward to enjoying the renovation when completed. February 23, 2014
Rated 5.0 out of 5.0 by Room we're very clean. Had a good night sleep and the bed were great Always enjoyed staying at this Holiday inn. The employee were very nice and helpful. The motel in under remodel and going to be great when finished. I will alway stay here when I come to Wilmington. February 14, 2014
Rated 5.0 out of 5.0 by Robert - the manager I have been traveling to Wilmington for business for over a decade. Robert was a night shift clerk at one time, and since that is when I usually arrived - I got to know him. He has always been cordial, helpful - and a true asset to your brand. However, about 3 years ago, the hotel seemed to lose it's desire to accommodate the customer. For lack of a professional word - things just started going downhill. I actually started staying on College, and even at other chains. However, my wife travels with me sometimes and she likes the convienience of the restaurant, so I continued to stay at Market Street when she was with me. I noticed that things have greatly improved, and realized that something was much different. A few visits ago, I learned that Robert was the manager now. No wonder things have gotten better. I am a salesman, and know that sometimes customers are lost before management ever realizes that employees aren't putting their best foot forward. I can assure you that you have made the right choice. I know you will see everything improve - as it already has. February 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great service and beautiful experience! Even though they are currently undergoing renovations, they go out of their way to make sure you are comfortable and all amenities are easily accessible. Wonderful welcome from staff the entire stay. February 9, 2014
Rated 5.0 out of 5.0 by Great Service This was the second time that we visited the area and stayed at this location. Even with the renovations going on our stay was very pleasant. I wouldn't stay at any other location in the area. February 5, 2014
Rated 5.0 out of 5.0 by Great Staff and service. This was our first time visiting Wilmington and we had a great time. The staff at this location were very nice and welcoming. Our room was very comfortable and I was able to relax during our stay. I will be back at this location very soon! January 18, 2014
Rated 5.0 out of 5.0 by Staff and service The hotel was great, we've stayed there before. What impressed us the most this stay was the very knowledgeable staff and the service they provided. On several occasions we needed help locating attractions or other areas and they always took extra time to make sure we got to where we needed to go. We would like to highlight Brittany who on serveral occassions went out of her way to be helpful. The cleaning staff was also excellent. We stayed there several days and some mornings we selp in and didn't vacate the room until later in the day. No matter when we left when we came back the room was always spotless. I am a platinum guest and we were upgraded immediately at check in without having to ask. Whenever we visit Wilmington we will always stay at this hotel. January 3, 2014
Rated 5.0 out of 5.0 by warm welcome was visiting son in Wilmington and instead of staying at his place decided to get a room at Holiday Inn. best decision I made. Made reservation while heading to Wilmington which is a 4.5 hour drive from where I live. when I arrived I was greeted with a big smile and a card for a free drink at there bar in restaurant which I needed after a long drive. Also in lobby was coffee which was very fresh, all types of creamers and sugars and very good cookies. room was clean smelled nice 4 pillows on bed to choose from. bathroom was clean, good water pressure in shower and didn't have to wait for ever to get hot water. The bed was so comfortable I never woke up once thru the night. The room had a fridge, microwave coffee maker and plenty of coffee to have a cup that night and 2 cups in morning plus 2 tea bags. I will stay here again and will recommend it to any one going to Wilmington. No trouble finding a good parking space near front entrance. January 1, 2014
Rated 5.0 out of 5.0 by Great nights sleep Excellent hotel experience. Staff very curtious. One of the most comfortable beds I have slept in. Highly recommend. December 28, 2013
Rated 4.0 out of 5.0 by Summer Visit We visited Wilmington to attend a conference and also experience the summer in the city and at the beach. It was a very pleasant stay. The hotel is comfortable and the staff was friendly and very helpful. This hotel is conveniently located in the center of the city, and everything is easy to get to. The ocean water temp was comfortable, although the waves were on the high side, which made swimming more of a challenge. There were other people surfing in the area. It was hot on the beach, but still enjoyable. We found plenty of good to excellent restaurants to eat at. There are lots of places to visit around the Wilmington area, more than we could do for our short stay. December 17, 2013
Rated 5.0 out of 5.0 by good stay the place was clean neat and the staff was good. I will definitely return to this location the next time I am visiting town December 16, 2013
Rated 5.0 out of 5.0 by Grandkids loved it. The kids had a great time especially when they got to pool area it was very clean and we were surprised it was opened. Stayed one night but at least we enjoyed it. I would recommend this Hotel to family and friends. Thank you Peggy December 12, 2013
Rated 5.0 out of 5.0 by Excellent stay and great bartender! We had a great stay at the Holiday Inn WIlmington! We had an upgrade to a very spacious room, complete with a full kitchenette/fridge etc. Room was clean and tidy. Free breakfast (platinum members, not sure if this was only for platinum or for all IHG members) much appreciated! Had several drinks in the hotel bar - the bartender was fantastic! He introduced to the classic "old-fashioned" whiskey based drink & we loved it! Had a great time chatting with him about where he used to live (NYC) where he lives now (Wilminton of course!), and where we come from (New Zealand). Highly recommended. December 9, 2013
Rated 5.0 out of 5.0 by My stay My family enjoyed our stay. The staff was friendly and kind. When I do return to Wilmington I will make sure that I consider staying with you again. December 4, 2013
Rated 5.0 out of 5.0 by Good experience We had a real good experience at the Holiday Inn on Market Street, Wilmington, NC. The bed was a little harder than what we are used to, but was still comfortable. Our room was clean and the staff was great. We will definitely use your Hotel again if we are down your way and will recommend you to our friends and family. Thank you for giving us a good weekend. December 4, 2013
Rated 5.0 out of 5.0 by Excellent! Great location and very friendly staff. Would stay there again and have recommended it to friends. Minutes from downtown and the beach. Lots of restaurants in the area. December 2, 2013
Rated 5.0 out of 5.0 by Great customer service. A completely enjoyable facility. Recent renovations have added to the appeal of this location. Rooms are spacious and clean. Service throughout the facility is excellent. Thank you to all the staff! December 2, 2013
Rated 5.0 out of 5.0 by great service I have been staying at this hotel since 2007, the service has always been great and the staff remembers me and treats me like family, quite often upgraded with no problems, the General manager Robert has been there since I started staying there and always makes sure I am taken care of. I will continue to stay here whenever I am in the Wilmington area November 27, 2013
Rated 5.0 out of 5.0 by Always Great I stay here every time I am in town. The staff is great and the location can't be beat. November 26, 2013
Rated 5.0 out of 5.0 by Holiday Inn Wilmington NC Market St This property has been undergoing renovations for quite some time and the work has really been worth the irregularities the past year during which I have stayed here four separate times. The cheerful and knowledgeable staff cater to ones needs very well. Service in lounge and dining area is above average. Breakfast buffet could use a tick up on the temperature of the serving warmers. My only adverse comment would be regarding the pool water temperature which for a heated pool is far below what on finds among other properties. It was chilly last June and absolutely unusably cold this November. If I stay again this season, I shall be checking the temperature prior to check in. November 19, 2013
Rated 5.0 out of 5.0 by Very good service as always I have stayed the last two weekends at the Holiday Inn Express and it has been very good. Thank you. November 13, 2013
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