Rated 4.3 out of 5 by 85
Rated 4.0 out of 5.0 by masonbi Nice hotel
Very clean and well kept up hotel. My only complaint would be the noise in the hall late at night. Staff was wonderful and very friendly. Would stay there again!
August 26, 2013
Rated 5.0 out of 5.0 by lurch007 comfortable bed and outstanding service
I was impressed on all levels clean comfortable bed and excellent service at the desk and in the restaurant.
August 22, 2013
Rated 5.0 out of 5.0 by Shelton70 great Stay
The staff was very friendly. The room was nice and clean. I would recommend this hotel to my friends
August 22, 2013
Rated 2.0 out of 5.0 by Chucklepoo People out of control
Doors were slamming and kids running up and down the hall until late in the night. The staff didn't seem to care. And at the price charged, breakfast should have been included but was not.
August 21, 2013
Rated 4.0 out of 5.0 by masonbi Comfortable bed room great
My over all experience was excellent. My room was great, the bed was comfortable over all a good stay. I did have some draw backs the noise in the hallway was excessive (college week). Someone in the room across the hall was smoking pot and the fumes permeated the area to the point it filtered into our room.
August 21, 2013
Rated 4.0 out of 5.0 by softballqueen Nice place to stay
I usually don't have time in the mornings for the full service restaurant, so would prefer a free breakfast like HI Express does, so settled for McD's instead. I used the exercise equipment - it's in a room that people have to walk thru to get to the pool, so it was kind of humid. Would be better to have a separate room for exercise equipment so you can crank up the air in there. So, I worked out early in the morning before the pool opened.
August 20, 2013
Rated 5.0 out of 5.0 by OLDMAN57 Great Location, price and service.
I travel all over NC and when I come to Wilmington I know that this facility will always treat me right and at a price that I can afford.
If I want to go to beach, head downtown or travel north or south along the coast this location makes for a nice starting point. Also If you are tired you can stay at to hotel to eat or stop at one of the many great places nearby.
August 19, 2013
Rated 5.0 out of 5.0 by stacy1234 comfortable bed. great service.
wish I knew about having to pay for breakfast ahead of time. I thought it was included until I went down to eat, then I found out it was $9.95 additional for each person. but It was hot breakfast. also wish it had an outdoor pool instead of just an indoor pool. other than that, excellent location and excellent place to stay. you can come and go as you please with your key card any time.
August 17, 2013
Rated 5.0 out of 5.0 by dee1025 best stay
i booked this hotel for a family wedding that took place at my brothers home which was only 3 miles away.the hotel was spotless and all staff was very pleasant and very helpful.we stayed out on the little seating area every night till 2.30-3.am just chit chatting with family it was awesome.the breakfast was fantastic and the staff as well.I would recommend this hotel to anyone staying in wilmington,nc
August 17, 2013
Rated 5.0 out of 5.0 by Tom150 Great customer service!
* I want to thank Beth for an outstanding job!! :)
August 16, 2013
Rated 5.0 out of 5.0 by Noble2375 Great Hotel
Very nice hotel, staff are great and the room are very clean and comfortable. Love the lounge at the end of a long day
August 15, 2013
Rated 5.0 out of 5.0 by Cheryl62 Staff & bed
Very helpful staff. Clean and wow - what a comfortable bed!
August 13, 2013
Rated 4.0 out of 5.0 by WillyWonka Great Location and Value
I was happy with the proximity to Wrightsville and Carolina Beach as well as to the attractions in downtown Wilmington.
August 13, 2013
Rated 5.0 out of 5.0 by BlairW Great Experience
I was kind of concerned after reading the mixed reviews about the hotel, but as soon as we got there we were very impressed. Brendan, at the front desk, was very helpful and kind. The room was clean and the location was close to everything. The hotel was quiet, peaceful, and comfortable. I would definitely stay again/recommend others when visiting Wilmington.
August 12, 2013
Rated 3.0 out of 5.0 by firstmate Alarm clock
The hotel was conveniently located, competitively priced and very clean with friendly, informative staff.
However...we were on our last night of a two week trip and looking forward to rest and relaxation before the long drive home.
The hotel beds were very comfortable and we were sound asleep when the bedside alarm clock went off at 8:15 in the morning! We were looking forward to sleeping in and getting a fresh start for the drive home. This obviously didn't happen and we were very upset.
Being unfamiliar with the alarm clock and having been roused from deep sleep, we couldn't even figure out how to turn it off. We had to unplug it. Of course, by that time, going back to sleep was out of the question.
I have always been under the impression that making sure the alarm is not set is part of the job of housekeeping when they are preparing a room for a new guest.
I'm not saying we will never stay at this or any other property again, but we will make sure that we know how to work the clock to be sure the alarm is not set!
August 7, 2013
Rated 5.0 out of 5.0 by Delia8 Exquisite stay!
Thoroughly enjoyed the double beds. The microwave and small refrigerator were a pleasant surprise. The hot breakfast was delicious and appreciated. Look forward to seeing you again. Thanks for treating all four of us so well.
August 5, 2013
Rated 4.0 out of 5.0 by robraleigh Front desk staff very helpful
Rooms were clean and comfortable, front desk staff were
extra friendly and helpful. Enjoyed staying there even though male bartender was superficial and jacuzzi did not have hot water.
August 1, 2013
Rated 5.0 out of 5.0 by noodfred VERY NICE PLACE TO STAY . CLOSE TO THE BEACH
very clean and quiet place. the service was very good and friendly.
July 28, 2013
Rated 4.0 out of 5.0 by MattDAL Redone and very nice
The negative issues most reviewers voiced appear to be gone since the remodel. The place was very nice and like new.
Unrelated to this property specifically:
The IHG/Holiday Inn web based reservation system blows if you need to make a change, ...despite an 'update/change' reservation link, it took a 20+ minute phone call to an India call center to get anything done, and they still had it wrong.
July 28, 2013
Rated 4.0 out of 5.0 by 2trvlrs All Good
This hotel met or exceeding expectations. The hotel was sold out for 2 nights during our stay, however all was very quiet and comfortable. A/C unit was also quiet and added to a nice night sleep.
Would certainly stay at this HI again.
July 27, 2013
Rated 1.0 out of 5.0 by bbak8201 Not impressed
My family of 4 stayed 1 night at this hotel. Upon check-in I was told that I had a 2 double bed room on the 2nd floor (which matched my reservation), but upon arriving at the room I found a single king bed and a love seat. We called down to the front desk and after being told several times that they had no other rooms available we were told to wait 30 minutes, make ourselves comfortable, and the staff would see what they could do. 2 phone calls ensued over the next hour as the staff told I must not know the difference between a pull-out couch and a non-pull out couch because they were 100% certain that the entire hotel had been converted to pull out couches. When maintenance and housekeeping arrived they were shocked to find out that THEY were 100% wrong. Since the hotel was sold out that night (as were anything else in the area) I was told that the best that could be done was to put a fold-away cot in the room. Another hour and 2 more phone calls ensued while we waited for a cot to arrive. I was told that for my troubles my bill would be discounted, but upon check out the following morning the staff new nothing of a discount nor honored what the night staff said. Needless to say, I won't be staying at this Holiday Inn anytime in the future.
July 27, 2013
Rated 3.0 out of 5.0 by Renee1234 Staff nice, room not cleaned during stay
Checking in, the front desk staff was pleasant and friendly. In fact, all interaction with staff was pleasant. However, our room was not cleaned the second day, even though we were out of the room before 11 am. Only one bar of soap was in the room when we checked in, we ran out of Kleenex (there were only 4 in the box) the first night and there was a mysterious brown substance on the tv remote control. This was reported to the front desk staff upon check out who responded with "the manager will call you and address your concerns". I'm still waiting on that phone call. Overall, the hotel was quiet, the beds fairly comfortable, and good wireless internet, but there is room for improvement on the cleaning support. Also, there was a strong chemical type smell on the first floor #probably due to the indoor pool#.
July 26, 2013
Rated 5.0 out of 5.0 by Mary3219 Weekend getaway
We have stayed at this location 3 times now and have always had a great time, the location is central to all the places we plan to visit while in Wilmington, close to the downtown area and not far from the beaches. We explored local towns like Southport as well and after a long day, it was nice to know we would come back to a comfortable clean room with comfortable pillows and linens,and if we ever need anything extra, we just ask and are pleased with the results. A nice Thank You to all the staff of this hotel.
July 18, 2013
Rated 5.0 out of 5.0 by MikeGA Great breakfast and excellent staff
The breakfast is not included in the basic price but it is worth the upgrade to have breakfast included. The staff are very friendly and will go out of the way to make your stay an enjoyable one. The only gripe (not really) is that I wish the fitness center had more equipment.
July 17, 2013
Rated 5.0 out of 5.0 by julianh really good experience !!!!
i been there for a 4 ofjuly vacation with my family so means there was busy the hotel was full , but the service was excellent from the beginning to the time we left. i really thanks to the staff was very professional and excellent costumer service especially one of the lady's oi the front desk named Beth she was so nice she treat me like a friend she explain where to go fishing to the beach etc my vacation was very nice , my wife was very happy with the hotel clean and service, good breakfast, nice bar. thank you every one. from now every time we go to wilmington wiil be at this hotel, i really recomend.
July 11, 2013
Rated 5.0 out of 5.0 by Edmo23188 Great proximity to everything!
We thoroughly enjoyed our stay at the Market St Holiday Inn. Although under renovation we never really noticed it. We arrived early enough for the manager's cocktail reception. We were offered free breakfast due to our IHG reward status which was nice.
July 4, 2013
Rated 3.0 out of 5.0 by jms56 week of June 24, 2013
I was quite disappointed in this facility. I arrived at 3:30 and could not get into my room until 5:00pm. There was renovation going on in this facility, which would not have been a problem except that I was originally checked into a room that was currently under construction. Then, it took 1.5 hours to find me another room, after attempting to check me into a second room being renovated. The air conditioning unit on the wall was mediocre at best. The room was either too cold or too warm. There was no way to determine how to adjust for a consistent level of comfort. There was only one ice maker working within all five floors - and, of course, it was not on my floor.
I would not recommend this facility.
July 4, 2013
Rated 2.0 out of 5.0 by terrilynn Overall Experience
I was not greeted as a Priority Club - Gold Elite member when I checked in. I had to ask if the desk clerk had my Priority Club #.
Desk clerk while not rude was very abrupt. I am used to being greeted as a club member. My second day as I was leaving for appointments, the desk clerk stopped me and wanted to know what room I was checking out of, as though I was trying to leave without paying! I was scheduled to stay three more days. Although my business has me returning to Wilmington,
I will NOT stay at this hotel again. The begining of my stay no doubt has colored my entire stay. I will not recomend this property to anyone I will say overall my stay at other HI properties has always been good to excellent.
June 27, 2013
Rated 3.0 out of 5.0 by Ladybug25 comfortable bed but not happy with the A/C
A/C was to loud and you could not control the temputure in the room. It rattled and I couldn't sleep. I saw improvements but still was not happy. Good location for what we needed. Biggest thing was that I was not greated as a Priority Member.
June 24, 2013
Rated 5.0 out of 5.0 by William13 Wilmington-Market St
This is a great hotel for a visit to Wilmington. You're centrally located between the beaches and downtown shops. The hotel service and staff have been excellent during my past visits.
June 24, 2013