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Rated 4.6 out of 5 by 115 reviewers.
Rated 4.0 out of 5.0 by Great Hotel..not a Max The Holiday Inn was a nice experience. Housekeeping was a bit late in tidying up our room but that is okay because the hotel was a sell out. We could have used more towels for the second night but that was the only little tidbit of a small problem. The convenience of being attached to the convention center was a huge plus. The hotel was very clean and the staff was very friendly and smiled and greeted us each time we saw one of them. Now then, we are NOT fans of Max April 15, 2014
Rated 5.0 out of 5.0 by Over all stay We love to stay at the Holiday Inn at Roberts Center and plan to increase the number of visits over this year. April 9, 2014
Rated 5.0 out of 5.0 by Great Value Great Value!I would definitely reccomend this hotel...rooms are large! April 9, 2014
Rated 5.0 out of 5.0 by Comfortable Bed Very pleased with all services at this hotel. The beds were comfy and the service was great. Food at the attached Max April 3, 2014
Rated 4.0 out of 5.0 by comfortable bed great employees Very Impressive for a Holiday Inn. Nice Rooms easy highway access. convenient to the Roberts convention center. The restaurant was convenient the food is ok. Pub style food. Clean rooms and comfortable beds what more could you want? March 27, 2014
Rated 5.0 out of 5.0 by Overall comfort The hotel appears to be in the middle of nowhere and we were pleasantly surprised by the look, feel, and amenities available. Very clean setting with an in house full service restaurant. Good atmosphere in all public areas. Staff was friendly, attentive and responsive. We will try to stay here again when we are traveling that way and I would recommend the hotel to others. March 24, 2014
Rated 5.0 out of 5.0 by Great reception Cindi, the desk clerk on duty was warm, friendly and helpful. My husband and I had been driving all day and a little rude. Cindi smiled as she took my information. This made me relax and realize my evening was going to be enjoyable. She also took the time to look up my membership number so that I would get my points for staying at the Holiday Inn. Thank you, March 22, 2014
Rated 5.0 out of 5.0 by STAFF The staff at this Hotel is among the best I have ever encountered in my many years of travel. We stay here at least once a year, and would stay longer if we could. As we have a son with a disability, each year he looks forward to the staff, they always remember him, and he knows he is safe with friends. March 18, 2014
Rated 5.0 out of 5.0 by Chazziz Valentines Car Show The motel, restaurant and the convention center are all top notch. March 7, 2014
Rated 5.0 out of 5.0 by ONE OF THE BEST HOTELS ON i71 THIS IS NOT OUR FIRST STAY AT WILMINGTON..WE DRIVE THE EXTRA MILES TO STAY THERE.. JUST ONE OF THE BEST March 6, 2014
Rated 2.0 out of 5.0 by All Hype They told us that we were paying more because we got the deluxe toiletry package but I didn't see anything different than what we would normally get. Most of the staff that we ran into were rude except for the wait staff at the restaurant. This was the first night away from the kids since we got custody and I was really kind of disappointed. February 26, 2014
Rated 1.0 out of 5.0 by Terrible They canceled my room for the week incorrectly. I never got an apology, had to hear they admitted fault through a colleague. Fire alarm goes off and power goes out at 2:45am one morning. They clearly dont have someone there who knows how to handle this situation as it took them nearly an hour to get it to stop going off as everybody is in the lobby. Front desk staff rude, my key card stopped working in the middle of my week there and had to walk up to my room and back to the front desk multiple times before they got it corrected and many other things that added up the whole week. Overall terrible experience. February 26, 2014
Rated 5.0 out of 5.0 by Awesome service The staff did a great job! They were able to honor my request for a specific (my favorite) room, and a refrigerator. The sofa sleeper was already set up, and the bed was made for my daughter when we arrived. We were there on a mother-daughter scrapbooking weekend retreat. We love the location of the hotel, and is perfect for a weekend retreat. The scrapbooking event was there at the Roberts Centre. I feel we do get extra special treatment, being a rewards club member. Thank you. We look forward to seeing you again next year! February 18, 2014
Rated 5.0 out of 5.0 by Amazing food and a great looking hotel When I first walked in and seen the lobby- it was nearly breath taking. The whole hotel was beautiful. I loved every single thing about the hotel! The one thing, and I do mean one thing that I didn't like was the bed. My girlfriend absolutely loved it, but I found it was just a little too soft. I found that my midsection sank in the bed while my legs and head were propped up. Almost like a 'V' position. Might've just been me, but it was uncomfortable. The food at the restaurant was awesome, I loved being able to have it delivered to the room, I thought that was so cool. I also liked the flat panel TV. I've stayed at hotels that were super nice, but they had an outdated TV and it just kills the whole vibe of the room. This hotel is great and I'd definitely return. February 17, 2014
Rated 5.0 out of 5.0 by Great Getaway Taking an early valentine Romantic getaway with my wife. This hotel has it all ! Best alone time we could have asked for. Thanks Holiday Inn February 14, 2014
Rated 5.0 out of 5.0 by Great service I come to this location 3 times per year with a group. The staff are always friendly and they go the extra mile to accomodate!! February 13, 2014
Rated 3.0 out of 5.0 by Dark hallways and isolation from the greater world While the beds where comfortable and the room was a good size this hotel has seen better days. Poor lighting in the hallways, torn carpet, dirty common areas and the worlds worst internet connection. The hotel has a nice entrance area which is shares with the Roberts Convention Center. Take it in its all down hill from there. There is a Max and Erma's restaurant attached to the hotel. I'll admit I don't frequent this chain but I hope this is one of the poorer ones. Restaurant was filthy at dinner and they messed up my wife's food (manager did check on us and provide discount). Breakfast bar was really funny, we showed up 30 minutes after it had "opened" and they still didn't have drinks, silverware, or half the food out. February 1, 2014
Rated 4.0 out of 5.0 by Beautiful Hotel Though the hotel was very nice but for the cost would have like to have some kind of continential breakfast or at least a discount at the restaurant. January 30, 2014
Rated 5.0 out of 5.0 by Nice place to stay traveling to Cleveland,Ohio from southwest Florida had been driving all day. January 27, 2014
Rated 5.0 out of 5.0 by awesome place for a large meeting The staff were amazing. The meeting space and food was great. They really made you feel welcome.This hotel and conference center are truly a gem. January 24, 2014
Rated 4.0 out of 5.0 by Excellent location, clean and friendly We stayed in this hotel as a result of attending a wedding. We were pleasantly surprised by the cleanliness and the newer decor. The restaurant served generous portions for reasonable prices and the serving staff were VERY friendly. The convenience of having the Roberts Center attached was fantastic during a January snow storm. Our room and the entire building was extremely clean and modern. I cannot emphasize that enough. Worth the money January 23, 2014
Rated 5.0 out of 5.0 by Perfect! Nice, clean and beauty place to stay. Nice staff, the rooms were comfortable and was a great experience. I had a great rest to keep driving. January 23, 2014
Rated 5.0 out of 5.0 by nice hotel very nice building and very friendly staff. It was Christmas eve so we did not get to try the restaurant but will on our next stay. The only negative I would give are that the beds are very hard, could could really go with a softer materess. January 11, 2014
Rated 5.0 out of 5.0 by New Years with my children On my recent stay at the Holiday Inn Wilmington, I had a great experience with my children and they enjoyed the large rooms and the pool area. I definately plan to return to this hotel for a relaxing getaway. January 11, 2014
Rated 5.0 out of 5.0 by very relaxing keep up the great work. makes the guest feel like family December 28, 2013
Rated 5.0 out of 5.0 by Friendly staff Stayed on Christmas eve, front desk staff was very friendly and very nice. Had a wonderful stay and will stay there again for sure. December 28, 2013
Rated 2.0 out of 5.0 by Poor Customer Service I was very dissatisfied with the front desk staff at the hotel. I had looked online and knew there were rooms available. I called to make a reservation and was told by a Tyson I believe that they were sold out. When I told this there were rooms online, he checked and said "oops you are right". He then quoted me a rate more expensive then the one on IHG.com. I was frustrated and just ended the conversation and booked online. When I was there I asked for an upgrade with my Platinum Elite status and was told there were no rooms available for upgrade. Already frustrated with the experience earlier I went online and there were multiple upgrades listed on the IHG site as being available. I just do not like to be lied to and on multiple occasions I was lied to. I will from now on drive out of my way to stay at the Holiday Inn Express in Wilmington. December 17, 2013
Rated 5.0 out of 5.0 by Best Hotel experience in years This hotel offers space, order, staff and food in a relatively isolated part of rural OHIO ideally situated as a meeting hub for Cincinnati, Dayton, Columbus and thereabouts. It was one of the most pleasant hotel experience I have had in years including most major USA and German cities. December 5, 2013
Rated 5.0 out of 5.0 by Convenient and comfortable We have stayed here four times and have always been happy with the hotel. The beds are comfortable and the rooms clean. The staff was always helpful and friendly. It is so convenient for the hotel to be connected to the Robert's Center event hall and a full service restaurant. You don't have to leave the building. December 3, 2013
Rated 5.0 out of 5.0 by Recent stay Best hotel that I have stayed at in years. Would be hard to beat the service . November 20, 2013
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