Rated 4.2 out of 5 by 163
Rated 3.0 out of 5.0 by Keppie13 Nice hotel, lacking any sort of customer service
Love this Holiday Inn, it's relatively new so rooms/decor are still fresh and roomy. This is the second time we've stayed as a family, getting a great deal on booking the executive room with breakfast in advance. On both occasions I could not fault the room or housekeeping staff, however the staff at the front desk are particularly unpleasant; specifically the supervisor, Angie, who looked like a smile might crack her face and has a long way to go in winning any customer service/satisfaction awards. I can confidently say that this was not only my experience, as I overheard an elderly woman complaining to her husband about the same supervisor on the desk on check in/out as well as the group travelling with us. Unfortunately, on our most recent stay we also found the restaurant staff at breakfast to be just as uninterested in our experience, with one lady placing the teapot on the table with such force that she chipped the screen surround on my iphone...not that there would be any point in highlighting to the grumpy waitress or even grumpier front desk supervisor....I would stay again, purely for the room, however don't expect anything in the way of customer service/experience, you will be greatly disappointed.
August 18, 2014
Rated 4.0 out of 5.0 by Richard and Piotr Perfect Find
We were visiting Stonnehenge and we were delighted to find that this hotel was just along the road and so easy to find. The hotel is modern, spacious and clean. The staff were very welcoming and gave excellent service from reception to the restaurant. We found the food to be of excellent quality too and extremely enjoyable.
Would definately recommend this hotel to anyone wishing to stay in the area. The hotel is also only 15minutes to Salisbury - another great place to visit.
August 12, 2014
Rated 5.0 out of 5.0 by becky69 bathroom facilities
toilet slightly low for disabled member of party but not to low to cause problems
August 11, 2014
Rated 5.0 out of 5.0 by inspector_craddock Good for business and leisure
A very relaxing environment for the business and leisure traveller. Dining is easy and there are plenty of options for those of us who want to avoid making their figure any fuller than it already is. The staff are friendly, helpful and well skilled. Very highly recommended.
August 11, 2014
Rated 4.0 out of 5.0 by Rod The Mod All fine
All good , pity about the huge warehouse being constructed ,out the back which spoils the view & countryside.
August 10, 2014
Rated 5.0 out of 5.0 by SALLY12 Great Service Friendly staff
As always my stay at Holiday Inn was pleasant especially more so now that I'm on my own. The staff are always friendly
August 9, 2014
Rated 2.0 out of 5.0 by Metalman4 Cramped room for a family of four
The hotel is well situated has a modern feel and the staff were welcoming and friendly especially in the restaurant which was good value. The whole experience was let down by the size of the room. We booked a room for two adults and two children and were allocated a small room with a double bed and a sofa-bed. When extended the end of the sofa-bed butted up against the desk preventing access to the desk and cupboards containing essential equipment (e.g. hairdryer, tea/coffee making facilities) and one side of the sofa-bed butted up against the end wall and prevented effective operation of the air conditioning unit. You could only access the sofa-bed from one side and there was only a small gangway between the side of the sofa-bed and the adjacent side of the double bed.
August 5, 2014
Rated 4.0 out of 5.0 by Jeff 38 OTHER FACILITIES
What Solstice Park lacks is a gym and/or swimming pool. You are fairly isolated, but in an excellent spot and Solstice Park is only going to get larger. Therefore, you need some other facilities to make it a must stay hotel.
August 4, 2014