Rated 4.3 out of 5 by 107
Rated 1.0 out of 5.0 by Tren Value at a price
Our stay at the Holiday Inn was hampered by a bed that was uncomfortable, a shower that barely worked and hot drink facilities that were not working.
Sleep is unique to everyone, so it could be that others have slept brilliantly. Not us. The bed was too soft and offered very little support.
The shower was just a trickle, allowing you to get wet, but little good for anything else. The pressure was so low that it could be used to water the most delicate of plants. The plus side is that the temperature gauge worked well.
As an avid tea drinker, finding the kettle broke, as you had to keep your finger on the switch to allow it to boil, took the biscuit.
The only positive is the initial price, but I would have happily paid more if the bed was more comfortable, the shower worked better and the kettle could be left to boil on its own.
These issues were raised with the staff, who didn't do a thing to help.
December 5, 2013
Rated 4.0 out of 5.0 by NotSubmitted1 Normal high level of customer service
Have been staying at this hotel for the last 6years and the standard of service and acoomodation has always been very good.
Only negative is that I stayed in an Executive Room nut due to the fact that the room was on the 3rd floor meant that there was no Wi-Fi which whould have been included. This needs addressing.
December 4, 2013
Rated 3.0 out of 5.0 by Alidlm Too busy
Unfortunately we visited on an evening when there were two large parties in the hotel restaurant. We were unable to eat in the restaurant, the lounge was ridculously busy and was overrun with unruly children. The staff appeared indifferent and some were verging on rude. Overall not an experience we will be repeating.
November 27, 2013
Rated 5.0 out of 5.0 by FOX4 Our second stay
Our second stay at Soltice park.
As per previous the staff were accommodating and the whole experience suited our needs.
Furthermore the late checkout was most useful.
November 26, 2013
Rated 5.0 out of 5.0 by alomcd Nice one-night stay; great staff
This was our first stay at this Holiday Inn. We received a warm welcome as we entered the lobby area, and were served promptly and courteously. Our room was very nice, clean, and comfortable. We also enjoyed the location, with easy access to the A303, as well as the nearby restaurants and shops.
November 21, 2013
Rated 5.0 out of 5.0 by fino1 Very friendly staff
We have stayed at this hotel before and were very happy to return for our short stay. It is very clean and smart looking both inside and out. The staff were friendly and helpful.
November 18, 2013
Rated 4.0 out of 5.0 by Flyingdutchman007 Great location, but don't eat there
Stayed there last week on business.
Great room and good location near the stonehege site.
Dining in the restaurant.
When I complained that the meat I had was burnt , I got the comment that I had eaaten more than half and by god's grace they offered me a free drink.
I refused and told them that I would rather have a reimbursement for the food which was not OK, but the responsable restaurant lady would not budge. Became even unfriendly.
This behaviour ( as well as the poor quality of the food) should not occur in a hotel of this tenure !
November 18, 2013
Rated 5.0 out of 5.0 by Capdan Relaxing and totally enjoyable.
Our third stay here within eight months due to family reasons. This time we stayed in an executive suite. From start to finish our stay was fabulous. Quick check in, very polite and efficient staff , very clean room, comfortable bed, great facilities and a freshly cooked breakfast in the morning. Happily stay here again. Totally recommend.
November 9, 2013