Rated 4.5 out of 5 by 114
Rated 2.0 out of 5.0 by TammyandRod41 WOKE UP 11PM at NIGHT AFTER WE WAS A SLEEP AND FOOD HORRIBLE
Let me first say that we was greeted by a lovely young lady name Jessica . She is the type of person any hotel would benefit from by having her at their front desk.
We decided to dine in the hotel restaurant. The first warning should have been that ever sing table but 3 was filled with dirty dishes and they was still there over a hour later when we left . We placed our order which to begin with was not written down just taken verbally . We ordered burger WELL done and fries and chicken strips and fries. A gentleman brought our food to us and immediately and I noticed my burger was with bacon and BBQ sauce no big deal I wont say anything . I also noticed my husbands order came with chips not the fires he asked for . Whe nI cut my burger blood came out of it and I told my husband I was not eating a burger that had blood coming out of it . Within seconds of saying that a the guy running bar came out and told us she had given me another tables burger. So we had to wait another 30 mins to get the right meal and the poor people across from us even longer bc their meal was all wrong as well. When we left we charged it our room and we left the dining room unhappy.
Now for the best part as we laid sleeping at 11 pm our phone rang, it was the NUTTY waitress from the restaurant. She woke us up from a sound sleep telling us she did not have a credit card number on file and we needed to come to the restaurant right now and give her one. My husband got up to put his clothes and I told him no I had given them our credit card number and he was NOT going down there to call the front desk . Jessica answered was very apologetic and went over and took care of the issue as they did have a credit card on file. Needless to say we was already awake now and very irritated and angry that they would call us that late at nigh waking us up . My husband is a light sleeper and did not manage to go back to sleep until around 12:30 am . This was totally uncalled for not to mention totally disrespectful. I cant even imagine doing that to a guest . A BIG thank you to Jessica as she was a big help to us and kepy my husband from having to get up get dressed and leave our room at 11 pm at night .
July 21, 2014
Rated 5.0 out of 5.0 by Leo529 Very Nice Hotel, Good Prices, Close to Charles Town
Great value and a very modern hotel. Great breakfast options available onsite, too.
July 16, 2014
Rated 5.0 out of 5.0 by andyb35 Great service from start to finish
Traveled from Pittsburgh for a wedding and the staff from top to bottom was great during our stay. Restaurant Manager was so courteous and great to talk to. Will always recommend this hotel for friends and family.
July 16, 2014
Rated 5.0 out of 5.0 by Adopt Your Best Friend Comfortable and Clean
We have stayed in this hotel many times and have never been disappointed. The staff is friendly and the rooms are clean, comfortable and quiet. We highly recommend anyone staying here.
July 15, 2014
Rated 5.0 out of 5.0 by Val101 I cannot say enough about this hotel and the staff! A 10!
My daughter and I had an unfortunate situation when our car broke down in Skyline Drive. Nothing was open for 2 more days due to the holiday weekend. The staff at The Holiday Inn Winchester did everything in their power to make this easier on us. The GM here (Shirley) might be one of the nicest people I've had the pleasure of meeting. She checked on us to see if we needed anything, she was very accommodating when we had to extend our stay, and more helpful when we needed a late check out. From the restaurant staff (Tina) and many more - to the front desk - everyone especially AJ, and even housekeeping, the people who work here make this place exceptional. We didn't stay on the mountain because everything was booked (when I planned the trip), but now we won't stay anywhere else but the Holiday Inn Winchester. They made us feel at home and we really needed that to keep our spirits up. Not to mention the rooms were beautiful and spotless! Thank you!! We will be back.
July 10, 2014
Rated 5.0 out of 5.0 by mich746 Super nice
5 star, super nice, will be my first choice of hotels when in Winchester, Va.
July 9, 2014
Rated 5.0 out of 5.0 by alchef320 Comfortable Overnight Stay
Excellent hotel! New facility was very comfortable and welcoming. Room and bathroom spotless. Friendly bartender provided excellent service. Good food- kitchen staff accommodated my special menu request without a problem. I would definitely stay here if I come this way again.
July 9, 2014
Rated 5.0 out of 5.0 by ccmiked Excellent accomodations - stayed there a couple of nights
We went on a round trip and this hotel was smack in the middle of our ride. Since we enjoyed the accomodations so much on the way to our vacation spot, we decided to stay there on the way back. The only issue I had was a family who kept on slamming their hotel door at 5am in the morning with no respect to others in the hotel. Other than that, staff and room was excellent.
July 5, 2014