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Rated 4.5 out of 5 by 118 reviewers.
Rated 4.0 out of 5.0 by Nice Clean hotel but restaurant and bar lacked adequate staffing Very nice newer hotwl with awesome beds/sheets and pillows. Pool area was nice also. The only bad experience we had was with the bar/restaurant. The first night we ordered drinks at the bar and the bartender did not know how to make them. Said he was not a true bartender. The next morning we went down for breakfast and the two servers were desperately trying to keep up but faied miserably. There was no clean silverware and our food order sat in the window several minutes before we got up and got it ourselves. The next morning was the same thing. Waitress staff totally overwhelmed and this time no napkins. Once again we had to get our own food out of the window aftwr it sat there forever. The worst part was whwn my two sons came back from the restroom and pointed to the chef and said He was in the bathroom mom and didnt even wash his hands!" So my review is nice hotel but avoid the restaurant!!! July 26, 2014
Rated 5.0 out of 5.0 by As expected I was expecting a Holiday Inn experience and that is what I received, quite satisfactory with exception to the glitch with the wireless internet access. This was an anomoly and should not be regared as par for any Holiday Inn. (The router in my area of the hotel was experiencing issues). July 25, 2014
Rated 5.0 out of 5.0 by Perfect stopover on long trip This hotel was clean quiet and easy to get in and out of, right off the highway (I81). It was a nice break and we got back on the road rested. July 24, 2014
Rated 5.0 out of 5.0 by Great Hotel Poor Restaurant My wife and I were visiting the Winchester area to visit Patsy Clines home and other sites in the area.The Holiday was exceptionally run and our only complaint is with the restaurant.The breakfast buffet at $9.95 was limited.There is another restaurant in the area that has a buffet at $7.49 with a much larger choice of items. July 22, 2014
Rated 2.0 out of 5.0 by WOKE UP 11PM at NIGHT AFTER WE WAS A SLEEP AND FOOD HORRIBLE Let me first say that we was greeted by a lovely young lady name Jessica . She is the type of person any hotel would benefit from by having her at their front desk. We decided to dine in the hotel restaurant. The first warning should have been that ever sing table but 3 was filled with dirty dishes and they was still there over a hour later when we left . We placed our order which to begin with was not written down just taken verbally . We ordered burger WELL done and fries and chicken strips and fries. A gentleman brought our food to us and immediately and I noticed my burger was with bacon and BBQ sauce no big deal I wont say anything . I also noticed my husbands order came with chips not the fires he asked for . Whe nI cut my burger blood came out of it and I told my husband I was not eating a burger that had blood coming out of it . Within seconds of saying that a the guy running bar came out and told us she had given me another tables burger. So we had to wait another 30 mins to get the right meal and the poor people across from us even longer bc their meal was all wrong as well. When we left we charged it our room and we left the dining room unhappy. Now for the best part as we laid sleeping at 11 pm our phone rang, it was the NUTTY waitress from the restaurant. She woke us up from a sound sleep telling us she did not have a credit card number on file and we needed to come to the restaurant right now and give her one. My husband got up to put his clothes and I told him no I had given them our credit card number and he was NOT going down there to call the front desk . Jessica answered was very apologetic and went over and took care of the issue as they did have a credit card on file. Needless to say we was already awake now and very irritated and angry that they would call us that late at nigh waking us up . My husband is a light sleeper and did not manage to go back to sleep until around 12:30 am . This was totally uncalled for not to mention totally disrespectful. I cant even imagine doing that to a guest . A BIG thank you to Jessica as she was a big help to us and kepy my husband from having to get up get dressed and leave our room at 11 pm at night . July 21, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel, Good Prices, Close to Charles Town Great value and a very modern hotel. Great breakfast options available onsite, too. July 16, 2014
Rated 5.0 out of 5.0 by Great service from start to finish Traveled from Pittsburgh for a wedding and the staff from top to bottom was great during our stay. Restaurant Manager was so courteous and great to talk to. Will always recommend this hotel for friends and family. July 16, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean We have stayed in this hotel many times and have never been disappointed. The staff is friendly and the rooms are clean, comfortable and quiet. We highly recommend anyone staying here. July 15, 2014
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