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Rated 4.6 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Perfect Everything about our stay was great and the breakfast was delicious. We ordered from the menu rather than opt for the buffet but I was actually kind of upset that I ordered because after doing so I noticed how delicious and fresh the food on the buffet was! August 14, 2014
Rated 5.0 out of 5.0 by Great location Great location right off highway and close to several stores and restaurants. Also motorcycle freindly. August 13, 2014
Rated 5.0 out of 5.0 by Rewards It was so easy to use my reward points and saved us money. August 13, 2014
Rated 5.0 out of 5.0 by Good property, love to stay again property locatied on good exit ,Easy in out,Lots to do around. August 13, 2014
Rated 4.0 out of 5.0 by Good hotel Clean hotel. Motorcycle parking under roof is a great value. Service in restaurant was not available. Left after 5 minute wait, without seeing a server. That is why I gave it only 4 stars. August 12, 2014
Rated 4.0 out of 5.0 by Great choice in Winchester I stay at this property at least once a month on business. The staff is very friendly and the hotel is fresh and clean throughout. It's located right off I-81 on US522. I've stayed at all the usual suspects in Winchester and the Holiday Inn SE Historic Gateway is hands-down the best of the lot. August 10, 2014
Rated 5.0 out of 5.0 by Excellent hotel offering good value The Holiday Inn Winchester Se-Historic Gateway was a pleasant surprise during my recent drive through the Shenandoah Valley. The reasonable room rate of the hotel suggested a more modest accommodation, yet we found our room, and the facility in general, to be very competitive with some of the best quality lodgings we have experienced in larger cities. Staff were friendly and attentive; breakfast was delicious. I will plan to stay here again! August 7, 2014
Rated 5.0 out of 5.0 by Clean New and reasonably priced Excellent Value. Clean,Friendly staff, nice swimming pool. ok fitness center. Food ok August 7, 2014
Rated 5.0 out of 5.0 July 14 stay All was great, only the coffee was bit weak. Very pleased with the service and room. August 5, 2014
Rated 5.0 out of 5.0 by Superb customer service in a comfortable environment I spent 5 nights at this hotel while attending a nearby training for work. It exceeded my expectations on nearly every measure. August 5, 2014
Rated 1.0 out of 5.0 by The AC Does Not Work The hotel turns off the AC when you leave. The room will always be warm when you get back. This is not pleasant in hot and humid Virginia. The AC takes about an hour or two to catch up, not cool. Especially when you are trying to sleep. August 3, 2014
Rated 5.0 out of 5.0 by As expected Very nice newer hotel with very nice beds/sheets and pillows. Comfortable beds. Did not use restaurant/bar or the pool, so I can't comment. We had reservations....check in/out couldn't have been easier or faster IMO. July 30, 2014
Rated 5.0 out of 5.0 by Great Stay at Great Price First time staying at this Holiday Inn in Wichester, we have previously stayed at other hotels in the area but none were as clean, comfortable, and convenient. This hotel was an extremel;y nice find and most reasonably priced for a quality stay that I will gladly recommend to family and friends traveling through the area. July 29, 2014
Rated 4.0 out of 5.0 by Nice Clean hotel but restaurant and bar lacked adequate staffing Very nice newer hotwl with awesome beds/sheets and pillows. Pool area was nice also. The only bad experience we had was with the bar/restaurant. The first night we ordered drinks at the bar and the bartender did not know how to make them. Said he was not a true bartender. The next morning we went down for breakfast and the two servers were desperately trying to keep up but faied miserably. There was no clean silverware and our food order sat in the window several minutes before we got up and got it ourselves. The next morning was the same thing. Waitress staff totally overwhelmed and this time no napkins. Once again we had to get our own food out of the window aftwr it sat there forever. The worst part was whwn my two sons came back from the restroom and pointed to the chef and said He was in the bathroom mom and didnt even wash his hands!" So my review is nice hotel but avoid the restaurant!!! July 26, 2014
Rated 5.0 out of 5.0 by As expected I was expecting a Holiday Inn experience and that is what I received, quite satisfactory with exception to the glitch with the wireless internet access. This was an anomoly and should not be regared as par for any Holiday Inn. (The router in my area of the hotel was experiencing issues). July 25, 2014
Rated 5.0 out of 5.0 by Perfect stopover on long trip This hotel was clean quiet and easy to get in and out of, right off the highway (I81). It was a nice break and we got back on the road rested. July 24, 2014
Rated 5.0 out of 5.0 by Great Hotel Poor Restaurant My wife and I were visiting the Winchester area to visit Patsy Clines home and other sites in the area.The Holiday was exceptionally run and our only complaint is with the restaurant.The breakfast buffet at $9.95 was limited.There is another restaurant in the area that has a buffet at $7.49 with a much larger choice of items. July 22, 2014
Rated 2.0 out of 5.0 by WOKE UP 11PM at NIGHT AFTER WE WAS A SLEEP AND FOOD HORRIBLE Let me first say that we was greeted by a lovely young lady name Jessica . She is the type of person any hotel would benefit from by having her at their front desk. We decided to dine in the hotel restaurant. The first warning should have been that ever sing table but 3 was filled with dirty dishes and they was still there over a hour later when we left . We placed our order which to begin with was not written down just taken verbally . We ordered burger WELL done and fries and chicken strips and fries. A gentleman brought our food to us and immediately and I noticed my burger was with bacon and BBQ sauce no big deal I wont say anything . I also noticed my husbands order came with chips not the fires he asked for . Whe nI cut my burger blood came out of it and I told my husband I was not eating a burger that had blood coming out of it . Within seconds of saying that a the guy running bar came out and told us she had given me another tables burger. So we had to wait another 30 mins to get the right meal and the poor people across from us even longer bc their meal was all wrong as well. When we left we charged it our room and we left the dining room unhappy. Now for the best part as we laid sleeping at 11 pm our phone rang, it was the NUTTY waitress from the restaurant. She woke us up from a sound sleep telling us she did not have a credit card number on file and we needed to come to the restaurant right now and give her one. My husband got up to put his clothes and I told him no I had given them our credit card number and he was NOT going down there to call the front desk . Jessica answered was very apologetic and went over and took care of the issue as they did have a credit card on file. Needless to say we was already awake now and very irritated and angry that they would call us that late at nigh waking us up . My husband is a light sleeper and did not manage to go back to sleep until around 12:30 am . This was totally uncalled for not to mention totally disrespectful. I cant even imagine doing that to a guest . A BIG thank you to Jessica as she was a big help to us and kepy my husband from having to get up get dressed and leave our room at 11 pm at night . July 21, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel, Good Prices, Close to Charles Town Great value and a very modern hotel. Great breakfast options available onsite, too. July 16, 2014
Rated 5.0 out of 5.0 by Great service from start to finish Traveled from Pittsburgh for a wedding and the staff from top to bottom was great during our stay. Restaurant Manager was so courteous and great to talk to. Will always recommend this hotel for friends and family. July 16, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean We have stayed in this hotel many times and have never been disappointed. The staff is friendly and the rooms are clean, comfortable and quiet. We highly recommend anyone staying here. July 15, 2014
Rated 5.0 out of 5.0 by I cannot say enough about this hotel and the staff! A 10! My daughter and I had an unfortunate situation when our car broke down in Skyline Drive. Nothing was open for 2 more days due to the holiday weekend. The staff at The Holiday Inn Winchester did everything in their power to make this easier on us. The GM here (Shirley) might be one of the nicest people I've had the pleasure of meeting. She checked on us to see if we needed anything, she was very accommodating when we had to extend our stay, and more helpful when we needed a late check out. From the restaurant staff (Tina) and many more - to the front desk - everyone especially AJ, and even housekeeping, the people who work here make this place exceptional. We didn't stay on the mountain because everything was booked (when I planned the trip), but now we won't stay anywhere else but the Holiday Inn Winchester. They made us feel at home and we really needed that to keep our spirits up. Not to mention the rooms were beautiful and spotless! Thank you!! We will be back. July 10, 2014
Rated 5.0 out of 5.0 by Super nice 5 star, super nice, will be my first choice of hotels when in Winchester, Va. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable Overnight Stay Excellent hotel! New facility was very comfortable and welcoming. Room and bathroom spotless. Friendly bartender provided excellent service. Good food- kitchen staff accommodated my special menu request without a problem. I would definitely stay here if I come this way again. July 9, 2014
Rated 5.0 out of 5.0 by Excellent accomodations - stayed there a couple of nights We went on a round trip and this hotel was smack in the middle of our ride. Since we enjoyed the accomodations so much on the way to our vacation spot, we decided to stay there on the way back. The only issue I had was a family who kept on slamming their hotel door at 5am in the morning with no respect to others in the hotel. Other than that, staff and room was excellent. July 5, 2014
Rated 5.0 out of 5.0 by Wonderful Family Hotel We stayed at this property for two nights during a family vacation so that we could visit Antietam, Harper's Ferry, and other historical sites in the area. Our room was immaculate and comfortable, and the property was really quiet. We used a roll away bed while there that was very comfortable and easy to set up at night and "put away" for the day. At check in we worried about the proximity of the municipal airport nearby, but were never bothered by any noise from the small planes. The staff was courteous and helpful, and our travel to and from various destinations was easy. We will definitely stay at this property again. July 4, 2014
Rated 4.0 out of 5.0 by Nice experience The Holiday Inn delivered a good value for the money, nice place to stay for 5 days. The staff was nice and attentive. These are things I expect from a hotel and they met expectations. July 2, 2014
Rated 5.0 out of 5.0 by A Beautiful Town A great stay at a very nice hotel. ................................................... July 1, 2014
Rated 2.0 out of 5.0 by June 2014 terrible service in bar and dining; product on shelf but would not sell - was told that I would not like it June 30, 2014
Rated 5.0 out of 5.0 by nice layover hotel We stayed at this hotel overnight during a recent vacation road trip. The hotel was very clean and comfortable. I recommend if you are in the Winchester, VA area. June 29, 2014
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