Rated 4.5 out of 5 by 163
Rated 5.0 out of 5.0 by Clifton64 Excellent Vacation Interlude
This is one of the most appealing Holiday Inn Express hotels in which we have ever stayed. The building is fairly new (10 years) and in excellent repair and appearance. The rooms are spacious, quiet and supplied with excellent toiletries and comfortable towels and linens. One first encounters beautiful gardens upon arrival -- an accurate first impression of the overall condition of the hotel and an appropriate reflection of the management's dedication to making this an excellent property without sparing expense on maintenance, gardening or guest comforts. The hotel is conveniently located to restaurants, some of which are in walking distance. After a 500 mile day journey, the Hagerstown hotel proved a most relaxing and delightful locale in which to recover!
June 30, 2014
Rated 4.0 out of 5.0 by barberpole Normally great at HI Express
Everything was great at our overnight accommadations, except that I could not connect to the WiFi. I asked for helpo at the front desk, but was not able to help me. He said, "Some times it doesn't work with android, which expiained my kindle, but I couldn't c onnect for mhy computer either. BUMMER!
June 29, 2014
Rated 4.0 out of 5.0 by JimFla Decent hotel- service needs work
Waited in our car for 2 1/2 hours to check in after we were promised a room in a 1/2 hour.
Housekeeping should have been asked to get 1 room ready when we were originally told there would be a 30 minute wait.
June 26, 2014
Rated 5.0 out of 5.0 by brucefromPA Overnight stay was very good
Checking in to this hotel was fast and I really enjoyed my one night at this hotel. I would stay here again if I am back in this area. Free breakfast is a plus.
June 26, 2014
Rated 5.0 out of 5.0 by NCtravel4 Great stay in Hagerstown!
We always stay at this location when passing through MD, easy on/off 81, breakfast included, indoor swimming pool/hot tub, easy access to mall and other restaurants. Staff are nice and the place is clean!
June 25, 2014
Rated 5.0 out of 5.0 by Crabtrs2 Great stop over
We were traveling from Maine to Alabama. Hagerstown was a great stop. We enjoyed our stay. Everyone was really nice breakfast was good.
June 24, 2014
Rated 5.0 out of 5.0 by TMAVB Bed and bedding are great!
I had a great night of sleep after a long day of driving. The beds and bedding in this establishment are so comfortable. The room was clean and tidy. Breakfast was the typical hotel food - plenty of choices but average food. I always enjoy my stays at Holiday Inn Express hotels.
June 23, 2014
Rated 5.0 out of 5.0 by Al353 Yearly motorcycle trip
We used the Hagerstown Holiday Inn Express as a stop over on a yearly motorcycle trip that our group does. The hotel was clean and pleasant, staff friendly and helpful, and the breakfast was great.
June 21, 2014
Rated 5.0 out of 5.0 june return from vacation
great staff room were clean food was good
location of inn was a little out of the way from main road
thanks for keeping up with this inn many place are old
and not kept up with i very much appreciate the room being so well kept thankss for a great stay
June 21, 2014
Rated 5.0 out of 5.0 by Softball13141516 Comfortable stay
Overall an excellent experience. Clean room and friendly staff. Price is a little high but location is great.
June 18, 2014
Rated 5.0 out of 5.0 by danahpa Great stay
Always friendly and clean.Have stayed many times and will stay again.
June 17, 2014
Rated 5.0 out of 5.0 by FanForever Fashionable And Up To Date
This hotel is especially attractive for the price. Good value for the money. The surrounding area is nice as well. There is a variety of restaurants in the area for dinner.
June 12, 2014
Rated 4.0 out of 5.0 by Puni05 Quiet location and family friendly
Ideal location with close proximity to eating places and shops when in Hagerstown. Very good breakfast, and clean dinning area. The indoor pool is a bonus. We found the staff very helpful and responsive. Our family of two adults and two children loved our weekend stay, and will visit stay here again.
June 12, 2014
Rated 5.0 out of 5.0 by GTChilton Hotel staff makes you feel welcomed
The staff goes out of their way to make you feel welcomed to the hotel. I've been coming to this location for business since it first opened and although I have a number of properties to choose from, I prefer this hotel because of the folks here (specifically, Erika and Candi). I travel over 100 nights per year and to me, this is an exceptional hotel because of the people who go out of their way to make sure your experience is excellent.
June 12, 2014
Rated 5.0 out of 5.0 by Mack004 A Good Night's Rest followed by an excellent breakfast
We stopped at this Holiday Inn Express during a multi-day road trip. We had a restful night followed by an excellent breakfast. Our room was clean and comfortable and the staff was very friendly.
June 3, 2014
Rated 4.0 out of 5.0 by Est1972 good hotel in Hagerstown
Exceptionally friendly staff, comfortable bed, good value. The room smelled like wet dog and the temperature control in the room was hard to maintain, but the room was quite clean. If it hadn't been so late when I checked in I would have asked for a different room. Based on the quality of the staff have no doubts I'd have been accommodated. I would stay here again.
May 30, 2014
Rated 5.0 out of 5.0 by bluemac Very nice and friendly.
Everything was fine except for the outside entrance door would not open at times. needs attention.
May 27, 2014
Rated 5.0 out of 5.0 by Hank453 One of the Good Ones
I'm not always happy with stays at Holiday Inns, but this one is exceptional. My wife, our Springer Spaniel and I had a comfortable and restful visit. There is plenty of open ground for dog walking and the designated area is clean and well-tended.
The indoor pool was large, well-maintained and appreciated.
Breakfast might have included some real oatmeal, some less sugary alternative dry cereals and better eggs, and fresh melon. On the other hand we appreciated the free coffee, cookies, bananas and apples that we available after breakfast hours were ended.
The staff was definitely interested in making us feel at home. I would certainly recommend this Inn to travelers in the area.
May 25, 2014
Rated 5.0 out of 5.0 by rosetraveler Excellent hotel, will continue to return
Efficient, attentive desk staff for check in and check out, comfortable room, very good location for easy on/off 95. Walk to Outback Steakhouse and Buffalo Wild Wings directly across property (15% discount at Wildwings with room card). Downside was noise from highway but it didn't wake me/disturb me. Wireless service was not strong but functional; if I had heavier workload that night it might have been troublesome but this particular time it was manageable. Clean comfortable spacious room. Have made multiple visits to this property and will continue to do so.
May 25, 2014
Rated 5.0 out of 5.0 by JRH123 Great Property, great pool!
I have stayed at this inn before and have always been impressed with the staff. Excellent pool, well maintained and actually large enough to swim laps.
May 24, 2014
Rated 5.0 out of 5.0 by Prince Charming Very accommodating
Brought a four legged friend along. Pet area to walk dog had bags available for clean up. Nice grassy area on side of building. Check in was quick and very accommodating. Room had plenty of space and was clean. Bed and pillows were crazy comfortable. No doubt I would stay there again. Staff was very friendly at both the breakfast area and front desk. The location was convenient right off 81 and near grocery store, kmart etc. I'd highly recommend this hotel.
May 15, 2014
Rated 5.0 out of 5.0 by Jefferyvan Excellent Service and location!
Great location, easy on and off the highway, staff was the best. Would stay there again on my way to Colonial Williamsburg.
May 13, 2014
Rated 5.0 out of 5.0 by Obey Candy who works at front desk
We were tired and did not have reservations. We are reward members. Candy greeted us warmly, helped us find the best discount, made sure we had bottles of water and cookies. Our previous experience the night before was nothing like that. Candy makes your inn the best.
May 13, 2014
Rated 5.0 out of 5.0 by MaroonMom Gettysburg visit
Stayed here on our return trip home. Decided to visit Gettysburg, PA. Everything was fine as it was in our initial stay on our way to Virginia.
This HIE has the best breakfast options we have experienced during our vacation time this trip.
We would highly recommend this HIE to anyone making a trip south or visiting our nation's capital.
May 12, 2014
Rated 3.0 out of 5.0 by Nicknameless Decent stay, dont bring your console
I've stayed here before, it's your average HIX. Food nearby, rooms nice, service friendly.. I have a niche problem though, and if you don't fall into this category, you will enjoy your stay.
Here's the problem, I bring my PS3 console with me while working on the road. I use it for watching Netflix and other movies on my hard drive, as well as gaming. However, the internet service at this hotel, for some reason, WON'T let consoles use their internet. They won't connect. I was on the phone several times with a broken-English tech support who assured me it would be fixed in 10 minutes. After 3 such assurances and no results, I was patched to another person who told me they had forwarded my ticket to the house IT person. There IS no such person. This happened my last stay a year ago, I had hoped it would be fixed, but it was not.
The aggravation pretty much ruined my stay, mostly because the runaround put me in an irritable mood. I doubt I will be giving them a third chance.
Like I said, otherwise, you will enjoy your stay.
May 10, 2014
Rated 4.0 out of 5.0 by Roger4510 Great service excellent access to interstate
Highly recommend...quiet and easy acces out of the hotel
May 5, 2014
Rated 2.0 out of 5.0 by Benandandysupportteam Worst experience - out of 14 years of Holiday Inn and HIExpress visits
Everything was normal with this hotel, except the stink bugs. We arrived for a one night stay at approximately 9:45pm. The hotel was at capacity. After my husband had flushed at least 4 stink bugs down the toilet (you can't squish them) (he ended up killing about 7-8 live ones, total) and disposed of at least a dozen dead ones, when I called down to the front desk to complain. The person who answered said, "We're sorry about that, but they are infested within the air conditioning system and there is nothing we can do about it." I asked if I could be moved into another room. She said that all of the rooms have this problem.
I awoke at 6 am the next morning to one "pinging" on the window and could not sleep.
A manager ended up making the situation right the next day. She said that not all of the rooms have this problem and she didn't know why I was told (the previous night) that all rooms have this problem. She said it is a problem within the entire tri-state area and it is difficult to manage.
Something drastic needs to be done to correct this problem and not subject guests to this. I can't believe they would continue to book rooms without this problem being rectified.
I have been a Priority Club/IHG Club member for 14 years, and have never experienced anything like this.
April 15, 2014
Rated 5.0 out of 5.0 by rebarghm Good building and location
This is a newer hotel, so the building and furniture are above average and comfortable. The pool and workout area is very nice. There is an Outback and Buffalo Wild Wings in the same area that you can walk to. There is a mall about 1/2 mile away with movie theaters and more restaurant choices. The breakfast selection in the AM was pretty slim, there was a choice of sweetened cereal, frozen pancakes, and sweet rolls. The only thing healthy was some apples and bananas. I would suggest some additional healthy fare such as yogurt, mixed fruit, egg whites, etc. pretty nice place. This is a great choice if traveling alone for business as it has everything you need. I will be back
April 13, 2014
Rated 5.0 out of 5.0 by GAT1392 Best ever
This was the best Holiday Inn Express we've ever stayed at. The Room was awesome the pool was excellent, great value for what was offered.
April 12, 2014
Rated 5.0 out of 5.0 by Richard D. Richars D.
This hotel certainly the standards of Holiday Inns / Express.
April 12, 2014