Rated 4.5 out of 5 by 179
Rated 2.0 out of 5.0 by Rockin Robster Black Hair On Floor Of Bathroom
Was not happy with bathroom cleanliness. Wife and I had to spend our time cleaning the bathroom floor. Told the front desk and that was it. No complimentary offer or a reduction of the final price. Was not happy!
June 23, 2014
Rated 5.0 out of 5.0 by Morgan"s Crew Thank you!! Very convenient to area!
My brother and his family just moved to Charles Town. Specifically Ranson! There will be occasions throughout the year that we will visit but all of us cannot fit in one house. So we plan to frequent this hotel in the next five years! The convenience, cleanliness, and overall hospitality will definitely bring us back repeatedly!
Thank you HI Express!
June 21, 2014
Rated 5.0 out of 5.0 by Eddie ray Very nice stay
Very nice facilities. Shuttle bus to the track and casino was nice and the ride was only about 10 minutes.
June 21, 2014
Rated 5.0 out of 5.0 by Gramma Lyn We had four rooms and very happy with our stay.
Four couples went to Charles Town to play golf (the guys) and shop (the girls). We also went to the casino for games, horse races and the great buffet during the races. The Express gave us a great nights sleep, very good breakfast and a good value for the money. We will tell others about them and we will stay again soon, I am sure.
June 16, 2014
Rated 5.0 out of 5.0 by Fred7171 Friendly and convenient
When we arrived we were greeted and checked in very quickly. The staff was very friendly and accommodating. Our room was very nice and the location was great . We enjoyed our stay very much.
June 11, 2014
Rated 5.0 out of 5.0 by Dark Cloud Comfortable bed
The beds and pillows were very comfortable. I had a great night of sleep and would definitely stay here again when in the area. Also a plus is having a free shuttle service to and from the casino and race track.
June 11, 2014
Rated 5.0 out of 5.0 Jason and his crew were very professional and old stay again if I get back there.
The best crew and manager I have met in a long time and I travel a lot of states.
June 4, 2014
Rated 4.0 out of 5.0 by MDpitt75 Just Okay
It is nothing great, room looked aged, but the staff was very friendly.
June 4, 2014
Rated 5.0 out of 5.0 by Jeetmom Comfortable bed and neatness
We had a good sleep after the long drive and found the room very spacious with a cozy bed.
June 4, 2014
Rated 5.0 out of 5.0 by pc9122 Very roomy and nice room.
My daughter and her 3 month old baby was traveling with me for the weekend. We stayed in 3 different hotels, each night we requested a crib. Holiday Inn Express was the only hotel that provided a real crib! All the other hotels where pak n play!
June 3, 2014
Rated 5.0 out of 5.0 by burgerboy Could not have been better!
I,ve stayed at this location several times before and always have gotten outstanding service and a nice clean room at a reasonable price. I,ll be back.
May 28, 2014
Rated 5.0 out of 5.0 by OhioProud Wonderful time
we had a wonderful time, smack dab in the middle of everything we need
May 26, 2014
Rated 5.0 out of 5.0 by Mr. Cliff Great service
Our stay near Harpers Ferry was great. But because of the flooding we had to look for alternative places to visit. Your desk clerk, Samantha, was very pleasant and helpful. She told about Shepherdstown which turned out to be a great place to spend a day. Staff in the breakfast area was on the ball. Kept the coffee coming and the floors clean.
May 21, 2014
Rated 4.0 out of 5.0 by DebZu Updated, Clean and Comfortable
Love the triple sheeted beds and selection of density of pillows. Great location, needed to be close to XtremeXperience as we had an early morning race the next day and were coming from 3 hours away.
May 21, 2014
Rated 4.0 out of 5.0 by Puddin67 Clean Room and Great Breakfast
Cleanliness of the room was good and the beds were comfortable, was not able to enjoy as much as I needed to, stayed in the casino to long.
Only one problem, could not figure how to get to the hotel from casino, due to road closed , would have been nice if someone had thought to place a detour sign to the hotel, especially if you are unfamiliar with the area.
May 15, 2014
Rated 5.0 out of 5.0 by Rob&Sue A great place to stay
From our arrival at the hotel until our departure we were treated exceptionally well. The front desk, who had only worked there for a month, she was first rate, and extremely polite and helpful.
We had the use of a safe in our room that was a real bonus for us, something I think other hotels should also do automatically.
Breakfast was very good.
May 14, 2014
Rated 4.0 out of 5.0 by BettyLou Nice Stay
Our stay was comfortable and pleasant. The breakfast bar was a huge plus - great variety and the sweet hostess kept everything very well stocked, even with several school groups in house.
The negatives are few - the main one being that the pool was not open for the season and we were very disappointed that we didn't know this at booking time - this alone would have sent us to another hotel. You should consider opening the pool as soon as possible in the year.
We also had a negative interaction with an evening staff member who ran us out of the breakfast room while we were quietly working on a project that required a large table- and was quite rude about it. There was no reason for our not being allowed to stay there and work on a project.
May 13, 2014
Rated 5.0 out of 5.0 by cowlover Breakfast Hostess
Cathy who takes care of breakfast is extremely nice. You cant teach that to any one. She remembered me from when I stayed at this hotel almost a year ago. I hope Cathy is reconized by managment for her efforts.
May 7, 2014
Rated 5.0 out of 5.0 by G & E Always Holiday Inn
As "snowbirds" traveling up and down from Maine to Florida we always stay at a Holiday Inn / Holiday Inn Express. We have always been very satisfied and gotten a restful night's sleep to prepare us for our trip. Getting Priority Club Rewards points isn't bad either. Thank you for maintaining top standards.
April 29, 2014
Rated 5.0 out of 5.0 by Mike Sz. We've Stayed Here Several Times
This is a convenient location for our trips when we visit friends in the Charles Town area. This trip we were greeted by a friendly lady at the desk who made us feel welcome. The room was clean with no issues. The breakfast was the norm but it got us on the way that morning as planned.
The detour to get off the main road was well-labeled.
We look forward to our next stay.
April 29, 2014
Rated 4.0 out of 5.0 by Aimy55 Excellent Bed and Clean Room!
Housekeeping staff was overwhelmingly friendly and professional. The housekeepers even cleaned our room after we took a midday nap as they had not gotten to it earlier...that was above and beyond in my book!
The young lady who checked us in was very good and efficient as well as friendly.
The gentlemen on the following shifts however, were apparently too overworked as they never even lifted their heads as we entered or exited the hotel. This, as my training has taught me, could possibly harm them in the future, as not only is it not a nice gesture, but it also shows "bad" people that you have noticed them and are paying attention to who comes and goes!
Just saying...you see it all the time in retail...I was a police officer..it helps to stay safe...but being nice looks good too!
April 16, 2014
Rated 5.0 out of 5.0 by SPSlotfan Enjoyed my stay AGAIN
The hotel is clean, quiet, comfortable and close to the Casino.
Love the complimentary bath soaps and lotions.
April 15, 2014
Rated 5.0 out of 5.0 by AJSB Very comfortable bed & Staff is EXCELLENT!
Enjoyed our stay as always. Breakfast was excdellent too. Will
definitely recommend this hotel.
April 13, 2014
Rated 5.0 out of 5.0 by Ouida79 Enjoyed our stay
Marvelous staff makes guests feel at home! Best breakfast ever! Bus transportation is most helpful.
April 9, 2014
Rated 1.0 out of 5.0 by Djk1 Staff issues
Front desk was not friendly, at all.
I returned home to find out that my account had been charged for this "reward night". Had to call back to get that straight.
April 9, 2014
Rated 3.0 out of 5.0 by starry night day front desk
Front desk days--2 male employees never said hi or good morning or have a good day or how is your stay.......etc. I stayed 7 days and could have picked a friendlier motel.
March 19, 2014
Rated 4.0 out of 5.0 by Edddust Good service, nice room
All was good. Yata, yata, yata.
The breakfast was fine. Pillows were fine.
March 18, 2014
Rated 5.0 out of 5.0 by Travel Agent Excellent Hotel always coming back here!
We visit the casino a lot, and always stay at this Holiday Inn. Being a travel agent, I am extremely picky about where I stay. The beds are comfortable, rooms are spacious, includes microwave and mini-fridge which is always a plus. They also offer a very good HOT complimentary breakfast. Plus the hotel offers a free shuttle back and forth from the casino! The customer services is always excellent. If you are a Priority Club Member, you even get a goody bag at check in. Visiting again this month.
March 4, 2014
Rated 4.0 out of 5.0 by kdb181 Great Price/Close to the Casino
We wanted to find something close to the casino and this was the best price. We were very happy with it, we didn't spend much time in the room but the beds were comfortable and the room was clean and very spacious. We didn't wait for the shuttle to pick us up from the casino because they said at night, they run about every 30mins so we jumped in a cab - it was a $7 ride. The staff was great, I forgot the key in the room and at 4am when we returned from the casino the front desk lady made us a key with no issues. I would definitely recommend this hotel and will probably stay here in the future!
February 27, 2014
Rated 5.0 out of 5.0 by Janet5426 Relaxing nd onderful bed
I would definitely stay here again. Very safe and clean location.
February 26, 2014