Rated 4.1 out of 5 by 102
Rated 1.0 out of 5.0 by Mukluk Unhappy experience
Table lamp didn't work in room. Took 2 trips by maintenance to figure it out. Door keys didn't work after I had carried all my luggage up to 7th floor. Had to return to lobby to advise, then met maintenance back at room and issue was resolved. Only then did they advise me there was a hall phone I could have used to call down to front desk. The room entry system is causing the hotel problems - they informed me of this only after my adventure. It's the little things that make someone choose a different hotel next time.
December 2, 2013
Rated 1.0 out of 5.0 by mkm86 NO CUSTOMER SERVICE
awful hotel staff- very rude to me the entire weekend- from check-in to check-out. It took 2 hours to check in- forced to wait in hotel restaurant as I had flown in to Windsor. I was given grief for asking for more towels and toilet paper. House keeping didn't come to my room at all over the weekend to restock ANYTHING. Oh, by the way, I paid for an executive Kind suite. Is this how you treat all your members? I was given more grief on check out for apparently being noisy and other guests complained, forcing staff "to give them a discount" NOT MY PROBLEM!!!
I will never stay at this hotel again or any other Holiday Inn for that matter. Your staff needs to learn some customer service skills- trust me, I've worked at the Front Desk of a hotel chain, before.
November 28, 2013
Rated 5.0 out of 5.0 by Rebecca237 Great room!
We recently stayed at the Holiday in on Huron Church Road in Windsor, Ontario. We booked a room with a king-size bed, since it was only slightly more expensive than a room with a queen. We were surprised to find that not only did we have a king-sized bed, but there was an adjacent living space with a pull-out couch, two armchairs and another television which we didn't expect. We really enjoyed the extra space! The room was quiet and very comfortable, and clean. We felt very relaxed and very much enjoyed our stay.
November 27, 2013
Rated 5.0 out of 5.0 by Electrofier Thankyou
Great stay. Comfortable enjoyed Beds great room cozy. Welcome
November 19, 2013
Rated 3.0 out of 5.0 by Pm3dfamily No pool
Our son was very disappointed on arrival to find out the pool was under construction! We were not informed during reservation and we are priority and holiday inn club members
We would have considered another hotel this visit as we paid cash not points
November 19, 2013
Rated 4.0 out of 5.0 by RDM1 On the highway to or from the US
This is a quality hotel with all the services. Some room rugs need replacing but other than that all is good.
November 4, 2013
Rated 4.0 out of 5.0 by kim1127 Assembly
I stayed at this motel for an assembly the general stay was good but I purchased the movie and popcorn for both nights of my stay. I asked about the purchase of my movie they said because I changed my reservation it was not brought along with the transfer. The only thing I was told I don't get it. There was no attempt to resolve the issue. They said it would be easier for me go just purchase it on my room. I wanted the deal that came with the reservation. This was not the answer I was looking for and should have been told that didn't apply to the change.
During the stay the elevator broke and was broke the whole weekend. We had to use the stairs and I was on the 5th floor :(.
Their restaurant on site didn't book enough employees for the increased flow of people during the assembly. We waited 30 mins and haven't even been served so we took our business to Tim Hortons across the parking lot.
It was a good stay but a few things were problematic.
October 30, 2013
Rated 5.0 out of 5.0 by koolkeys Good value for room
We had asked for an early check-in to attend our son's graduation. We were able to check-in at 12:30 which was great. The room was great. Pull out sofa not overly comfortable. Staff was friendly and helpful. Would definitely stay again
October 24, 2013