English
Windsor (Ambassador Bridge)
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1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 1-519-9661200
Hotel Fax: 1-519-9662521
Hotel Fax: 1-519-9662521
Rated 4.2 out of 5 by 53
reviewers.
Rated 3.0 out of 5.0 by moxie79 an extremely dated Holiday Inn
I've stayed at this property a couple of times during the last 6 months while traveling on business. The hotel itself feels like it's a hundred years old, and is in dire need of a renovation. The décor is very stale, floral curtains and yellow striped wallpaper in the rooms. A lot of times when hotel properties are dated, some of the necessity type things are also missing... a little thing like WALL OUTLETS are sparse in a hotel such as this one.
This hotel is nothing more than a place to sleep when I am in Windsor on business, but in no way would I suggest a friend stay there if they were looking to me for advice on a place to stay for a weekend getaway.
I am loyal to ICH for my points, and I find this location more convenient than the other (very dated) Holiday Inn downtown.
Let's hope there's a plan in the near future to inject some modern vibes into this property--- location is very good, and the hotel could be MILES better with some investment.
Room prices, even with a corp rate are consistently higher than the avg price I pay-- even in major cities like Montreal or Winnipeg.
May 12, 2013
Rated 2.0 out of 5.0 by Lindzaline had a better experience the first time
We had such a great stay the first time that we booked a second time. This time none of the tv's were working due to a technical problem and we were the room next to the elevator which meant from an early time of the morning we could hear people and the elevator beeping.
April 25, 2013
Rated 2.0 out of 5.0 by kitkat180 Very disappointed with the noise level
My overall impression when I walked in was very good. The room was clean, the beds seemed nice, pillows good. The restaurant food was good.. I was a little disappointed - that my daughter's penne pasta came out and it was not penne. It was another kind of macaroni.
My daughter competed on Saturday at 7:300 which meant we were up at 6:30am. The noise level was unbearable. I called down twice and felt that the front desk handled it very very poorly.
April 12, 2013
Rated 4.0 out of 5.0 by MondoW Good Value
A very comfortable room with 2 tvs and sitting area. The staff were very friendly. Would have liked an included breakfast but all things considered... a good value. I would stay here again
April 2, 2013
Rated 5.0 out of 5.0 by HJohnson Made a stressful situation easier
We found ourselves in Windsor for the funeral of a family member. The staff at the hotel were great and ensured that we had everything we needed to make our stay comfortable and to allow us to focus on being with family. The lobby was inviting, lots of available parking, close to all the things we needed in Windsor and the room was comfortable, clean and spacious.
March 30, 2013
Rated 5.0 out of 5.0 by Jorge1 Excellent
Always stay at thisd location weather business or pleasure. Also very clean and comfortable. The staff is excellent and the restaurant is awesome. This is just another home away home for me.
March 26, 2013
Rated 4.0 out of 5.0 by GAA123 Convenient location
My wife and I have have stayed here before and we like it. I booked on line and there were no surprises or extras from the cost estimate I was given with the booking confirmation.
The staff is very friendly and courteous.
March 26, 2013
Rated 5.0 out of 5.0 by countryhick1 Pleasurable Experience
My daughter and I thoroughly enjoyed our stay. It was the first time hockey players disn't disrupt my stay in a hotel. The beds were the most comfortable I'd ever had for a hotel, and an abundance of pillows were provided. The pool and hottub was relaxing at the end of a busy day.
Only negative was the little coffee maker provided didn't work.
I was surprised with all the trucks on the main road, the hotel was quiet.
I highly recomment staying here.
March 19, 2013
Rated 5.0 out of 5.0 by TOM82 suite had lots of room bed was very comfortable
greeting at door was great.a smile goes along way!cleaniness of thehotel was veryimpressive. THANKS FOR EVERYTHING
March 12, 2013
Rated 4.0 out of 5.0 by betterlucknexttime YUCK
This is by far one of the worst experiences I have had staying at a Holiday Inn associated hotel. There was no internet service unless you provided your own motem, they were waiting on a part to fix their WI-FI. The new resturaunt (GRILL 55) is over priced for what the portion of the food you get. And last but not least the single serve coffee maker in my room did not work. Thank heavens there is a Timmy's at the front of the hotel. Not happy about value overall for the price I paid
March 7, 2013
Rated 5.0 out of 5.0 by RickM1 Great
We were completely satisfied with our 1 night stay. It was excellent to say the least. From check to the room there was nothing lacking. The room was the nicest that I have encountered at any HIE. I'm sure that we will be staying there again.
March 6, 2013
Rated 5.0 out of 5.0 by Janbo Great stop before crossing into the USA
This was a great stop before heading on the long drive down I-75 to Florida. The hotel was clean and attractive with lots of amenities around it.
I would recommend this hotel to anyone.
March 5, 2013
Rated 4.0 out of 5.0 by CMar2013 Comfortable bed, good shower head and water pressure and fantastic restaurant
Room decor was ok but not nearly of the same calibre as the rest of the hotel - lobby, restaurant, etc.- which looked very nice and modern. Huge open closet with flourescent lighting was kind of odd and ugly. Room cleanliness was not the best, especially the bathroom....coffee stains on the floor and dust in all the corners. On the up side, the shower head and water pressure was great and the bed was very comfortable which are the most important things I suppose.
Restaurant is EXCELLENT and wait staff fantastic - never wanted to go anywhere else to eat :)
March 4, 2013
Rated 5.0 out of 5.0 Great Place To Stay and Hold a Meeting
The staff were friendly and always willing to help. From the housekeepers to the maintenance men; everyone made our stay and meetings a success. Thanks
March 4, 2013
Rated 5.0 out of 5.0 by Verno Great business stay
Great comfort as usual, in house restaurant the best and convenient, definitely giving the competitors a go, great for entertaining customers.
February 28, 2013
Rated 4.0 out of 5.0 by Zipper65 Would Recommend
I recently stayed at this hotel for 6 nights for business.
Pros:
-staff responded within minutes to requests for extra hangars
-upgraded to a suite even though i was only at club level at the time
-restaurant has great food and very friendly efficient staff. The burgers are amazing!
-breakfast served in under 5 minutes which I appreciated as I was running late.
-love the heat lamp in the washroom!
- bed was dreamy and slept great
Cons:
-unfortunately during the weekend there was a kids hockey tournament. Noise level was very high all weekend, doors slamming and the kids played hockey in the halls until 1am!
-suite only had 1 television which was very difficult to see from the bed.
-cleanliness: there was a gatorade cap and key card holder from a previous guest in the room - not a big deal but it was in plain sight.
February 27, 2013
Rated 1.0 out of 5.0 by GregPors912 Lousy check in service and no upgrade
This is the second review on this hotel in a few months. Last time, absolutely NO response from anyone. I guess no one cares.
This time, the exact same experience as the first. Same girl as previous, at the counter and my reservation was not ready. No hello at all. Just looked at me at the counter. I had to speak up. No reservation and no upgrade and also NO acknowledgement that I was a GOLD member. She just ruined a good day.
I will base my next stay in Windsor on the response I get from this email.
You will need to win back my business. I guess we will have to see how this is handled.
February 26, 2013
Rated 4.0 out of 5.0 Room Heat
I had a problem with the motor in the circulation fan in the heating system. In the middle of the night after running for a few hours, the motor woke me up as it started squeaking loudly. I had to turn the heat off. It was only after it heated up did it start to make this noise. Peter
February 25, 2013
Rated 5.0 out of 5.0 by Brayden Great Place
First time being at this hotel and went with a hockey team. The staff where very accomadating - setting up a hospitality room through the day and in the evening so that the kids and parents could hang out together. - The boys where allowed to play mini sticks in this room. We ordered pizza and everyone was able to eat together - sharing lots of laughs and hopefully memories with the kids.
If we are back this way - would defintately stay again!!!
February 25, 2013
Rated 5.0 out of 5.0 by DaveA55 Windsor Bridge
Great Hotel, Clean, friendly staff, and fantastic food at restaurant.
Will stay here whenever in town. Thanks to the staff for a great stay.
February 24, 2013
Rated 4.0 out of 5.0 by handyman1 Restaurant needs some atmosphere.
Everything about my stay was great.....except for the restaurant.
Was renovated some time ago into a more upscale venue. The problem is, it lost the warm atmosphere of the old restaurant/pub.
Probably OK for the business traveler but less so for the sports teams etc. that I've seen on the weekends.
February 6, 2013
Rated 1.0 out of 5.0 Terrible night w no compensation for our ordeal ,other than a free breakfast and POINTS WHICH i'd never use .
Terrible night ! The wind was strong all night that caused howling
though the vent system into the bathroom keeping us awake all night .
February 5, 2013
Rated 4.0 out of 5.0 by bricky66 Great new rooms
Was a good place to stay. Only one issue, the pool was freezing for the kids.
January 15, 2013
Rated 4.0 out of 5.0 by davea Room was Great
Room was great Not to dry very comfortable.
Was able to control temp very well.
No breakfast even for Platinum Members
December 25, 2012
Rated 5.0 out of 5.0 by davidb luxury (especially for an extended stay)
I stayed for four nights, the room (king bed suite) was very clean&large, bed luxurious (i want one!), great to have t.v.s in both bed and "living room" areas. nice to have microwave/fridge/tea&coffee maker included without asking. bathroom large, clean, great size for bathtub/shower. only quibble, the water drained out very slowly i.e. by the time shower ends you're standing in 2in of water #Perhaps drain needs to be snaked#. otherwise great, housekeeping great, friendly and easily complied with small requests without needing to call front desk. front desk staff great, easygoing, efficient and friendly. any/all requests met with no problem #late check-in/late check-out, short-term luggage storage, etc# facility clean, open, nice atmos. restaurant: great service and food, reasonable pricing, and very accomodating #i.e. although late for "breakfast", asked for and received with no problem#. all said, great stay, worth the cost for what you get, i will be back! p.s. close to grocery stores/restaurants/beer&liquor stores
December 17, 2012
Rated 3.0 out of 5.0 by Rockleberry Next time across... probably not
Having stayed at this hotel for business a couple of years ago, I opted to return to the HI & Suites Windsor for business 6 weeks ago. The stay was adequate and warranted a return visit the next time I was again in Windsor.
That return trip had me there last week. Check in was smooth and the staff although friendly and professional, was still not what I would expect from this chains reputation.
The room itself is now what has me looking for a new place to hang my hat when I return to Windsor the next time.
The internet service was sluggish at best. While trying to keep up with work while out of the office, a hotel with internet is a key requirement. Although provided, the connection rate was not very reliable which was vastly different from my previous stay.
The television channels left something to be desired. Selection is inconsequential as providers are limited for every hotel. The issue was the quality of picture available on many channels. having a nice size HD tv is great unless the channels that you are receiving and wish to watch are mostly snowy. Result, during those big lags in the internet, I started writing down the channels from the guide that might interest me, and hoped that a couple of them were clear.
The main issue however was the bathroom. Upon entering the bathroom, there were hairs on the toilet seat. that is bad enough. When I went to wash my hands, there were many more hairs in the sink. This forced me to check the tub, only to find more there as well.
The sight of the hairs was bad enough, but the thought that the hair was in all three places has me concluding that the same rag was used to clean the toilet, the sink, and the bathtub. The other alternative, if I was looking for a sensible excuse would say that someone who had just had their hair cut checked the bathroom for cleanliness, or went in after the house keeper had cleaned the room and cut their bangs or something in the bathroom. It was not as though it was a strand or two of hair.
Never the less, I doubt I will bother to find out which potential answer was the cause on my next trip. A co-worker had stayed in another facility nearby and gave that property a glowing recommendation. I guess I will find out next month.
December 11, 2012
Rated 5.0 out of 5.0 Nice room, enjoyed our stay.
We have used this Holiday Inn for overnight stays in Windsor many times. The staff and entrance lobby are very welcoming and our room is very comfortable. We enjoy the extra room in the king suite.
We are very happy with this hotel and staff.
December 6, 2012
Rated 5.0 out of 5.0 by Lapeer Review
The staff is most helpful and friendly, from the front desk to maintenance to the cleaning staff. If there are any issues, they are taken care of promptly. Nice updated rooms. I travel on business and have stayed here almost weekly for the past 8 months.
December 4, 2012
Rated 5.0 out of 5.0 by jules1125 Great Service
I always enjoy staying at this location as the staff are warm and welcoming. A nice environment for us business travelers. The restaurant has a good selection for those that prefer staying in-house.
November 27, 2012
Rated 4.0 out of 5.0 by MTDF Bring your own pack and play
First of all, the 2 room suite is right off the elevators. Not sure if all are, but ours was. My kids sleep with a sound machine so this helped a lot so the elevator dings were not so bad. I asked for a crib. It took me about 5 min to set up. The first night my 7 month old slept in it, he slept horrible and so did I (because of the crib). It creaked and shifted ever time he moved. About 1/2 the hotels I stay in have pack and plays - I wish all would have them. For the second night of my stay, I was able to borrow a pack and play and did not use the crib. The evening I arrived, I had my 3 young kids (no help) and could not get either of the TV's to work. This was an emergency for me - 2 hyper five yr olds and a baby who was ready to sleep. After 5 min, 2 staff came to get the TV's working (older remotes??). They found Treehouse kids channel for me and life was good. The second evening of my stay, when I arrived to the room with the kids, both TV's had been turned on to the Treehouse channel. A very thoughtful gesture, which was appreciated.
November 26, 2012
