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Rated 4.1 out of 5 by 125 reviewers.
Rated 4.0 out of 5.0 by Hit or miss service I've been situated out of this hotel for the past 2 months on a work assignment. My time here s mostly hit or miss with staff interaction. I've seen some front desk staff argue with one another. The hotel treatment of platinum members is quite pathetic. It would be nice to have a fast track gold or platinum member line for loyal members, they don't seem this to be necessary here. I've signed their 500 point bonus card week in, and week out, and with no credit to my end reward point accumulation. The morning newspaper is also a hit or miss. I would get it on some mornings, and not have it delivered on other days. There is not much choice for ihg members' in Windsor. So I guess this is why this Holiday Inn is allowed to be as lazy as they appear to be. July 7, 2013
Rated 2.0 out of 5.0 by Accomodation good but gym closed I do like this hotel but one of my main reasons for staying here has always been the pool and gym are great. When I arrived there was a notice at reception that the gym was closed for renovation. If I would have known this before I would have stayed elsewhere. At time of booking there should be an alert if this is the case. July 7, 2013
Rated 4.0 out of 5.0 by Nice and decent place for Windsor! Nice hotel - staff very kind but busy. Hit or miss when with staff courtesy. 3 people I would love to hire would be Brandi (night shift), Zeinab (night shift) and Waldo (day shift) were very cool! They took the time to listen and address any issues we had. The pantry was a plus and the pool area was fun for the kids. I enjoyed the service but the bathrooms need a facelift. Overall, would stay here again and bring the kids!!! :) July 4, 2013
Rated 4.0 out of 5.0 by very nice place Well-located, attractive and clean, comfortable, large rooms, good restaurant, pleasant service - altogether a very good value. June 18, 2013
Rated 5.0 out of 5.0 by Rest Before Writing Exam Rather than fight early rush hour traffic in Detroit, we decided to come down the night before writing an important examination at the University. That was a very smart decision. Our party of three had a restful night at a very reasonable price. Breakfast at your Grill 55 was also promptly served prior to driving to the exam. Thanks for everything! June 17, 2013
Rated 4.0 out of 5.0 by RNCC Good value / clean room / friendly staff - what more does a person need June 16, 2013
Rated 3.0 out of 5.0 by Hot and loud room! We stayed at this Holiday Inn for a short visit while at a wedding in Windsor. Our air conditioning was broken - which we had asked to have fixed. Upon returning from the reception (at 2 am), we realized it wasn't... and just wanted to go to bed. Rooms are not noise proof - you can hear exactly whats going on in the hallways. We were not offered any money back for our room (the staff told us it was bc we had already recieved a wedding rate). Instead was offered points, or breakfast. Did not want to stay for breakfast... So we took the points. Atleast it was something.... but would have much preferred a discount for sleeping in a hot/clamy room. :( June 7, 2013
Rated 4.0 out of 5.0 by Nice hotel, but the restaurant has some issues Overall, this is one of the best Holiday Inns that I stay at. While it also has a very good restaurant, I have 2 problems: They play loud rock music at breakfast which makes it impossible for me to work emails or read the paper over breakfast. Every stay, I ask them to turn it down, but if they agree to, it is still way too loud to read when they do. The wine list is puny and last visit, our first 3 selections were not in stock. May 28, 2013
Rated 5.0 out of 5.0 by Helping make home away from home. The front desk staff were helpful, accommodating, efficient and a pleasure to work with as they adapted to our changing schedule over the course of our four day stay. They somehow arranged to free up a room for the two extra nights we needed during a busy holiday weekend. Thanks, we recommend your hospitality and we will return. May 25, 2013
Rated 5.0 out of 5.0 by Above and Beyond We stayed at the Windsor Holiday Inn the day before we met a tour group that we were going bird-watching with. We were greeted in a friendly manner. They already had noted that I had called about leaving the car there for a week while we were on the tour. There was no charge parking. They also suggested we ask for a late checkout the next day so we wouldn't have so long to wait for the tour bus. We will definitely stay here again when we are in the area. The rooms are comfortable and the staff is friendly. There were lots of high school age kids and their families due to a large basketball tournament. I liked the way they treated the kids too. We didn't have a chance to try the attached restaurant. May 21, 2013
Rated 4.0 out of 5.0 by Hotel perfect but restaurant makes it not 5 star score I am staying already at least 8 years in this hotel and I like it very much. Staff is always friendly and customer focused. Very good. But the restaurant Grill 55 is not good. Food is below average. In emergency cases it is OK but I would not give people recommendations to go there for breakfast or dinner. I don't know what happen with some people from Grill 55 who serve the breakfast but last week it was horrable. Of course not all the woman are bad listeners but there was a little youn woman who was writing my order on paper but gave me a breakfast what was not complete. My colleague had the same. Not complete and also not the same as the day before. I told the receptionist form the hotel that when this is not changing I not com,ing back and will not send my people to Holiday Inn anymore. May 21, 2013
Rated 3.0 out of 5.0 by Friendly Kitchen Staff and Excellent Food I would not normally spend money on room service in a hotel for obvious cost reasons. However, the purpose of my night away was to give me some "Mommy Relaxation Time Alone"! So, I decided to treat myself to room service before I went to relax in the hot tub for awhile. Although many of the items had changed on the menu provided in the room, the kitchen staff was very knowledgeable and apologetic and quick to recommend other delicious options. I have never had such deliciously prepared steak in a hotel (I had the steak sampler). It came with fresh steamed vegetables and choice of potato. It was prepared absolutely perfectly and was well worth the cost! The staff was incredibly friendly and accommodating and made me feel as though I was the only person they had to cook for that night. I would not hesitate again to order room service there. May 14, 2013
Rated 3.0 out of 5.0 by an extremely dated Holiday Inn I've stayed at this property a couple of times during the last 6 months while traveling on business. The hotel itself feels like it's a hundred years old, and is in dire need of a renovation. The décor is very stale, floral curtains and yellow striped wallpaper in the rooms. A lot of times when hotel properties are dated, some of the necessity type things are also missing... a little thing like WALL OUTLETS are sparse in a hotel such as this one. This hotel is nothing more than a place to sleep when I am in Windsor on business, but in no way would I suggest a friend stay there if they were looking to me for advice on a place to stay for a weekend getaway. I am loyal to ICH for my points, and I find this location more convenient than the other (very dated) Holiday Inn downtown. Let's hope there's a plan in the near future to inject some modern vibes into this property--- location is very good, and the hotel could be MILES better with some investment. Room prices, even with a corp rate are consistently higher than the avg price I pay-- even in major cities like Montreal or Winnipeg. May 12, 2013
Rated 2.0 out of 5.0 by had a better experience the first time We had such a great stay the first time that we booked a second time. This time none of the tv's were working due to a technical problem and we were the room next to the elevator which meant from an early time of the morning we could hear people and the elevator beeping. April 25, 2013
Rated 2.0 out of 5.0 by Very disappointed with the noise level My overall impression when I walked in was very good. The room was clean, the beds seemed nice, pillows good. The restaurant food was good.. I was a little disappointed - that my daughter's penne pasta came out and it was not penne. It was another kind of macaroni. My daughter competed on Saturday at 7:300 which meant we were up at 6:30am. The noise level was unbearable. I called down twice and felt that the front desk handled it very very poorly. April 12, 2013
Rated 4.0 out of 5.0 by Good Value A very comfortable room with 2 tvs and sitting area. The staff were very friendly. Would have liked an included breakfast but all things considered... a good value. I would stay here again April 2, 2013
Rated 5.0 out of 5.0 by Made a stressful situation easier We found ourselves in Windsor for the funeral of a family member. The staff at the hotel were great and ensured that we had everything we needed to make our stay comfortable and to allow us to focus on being with family. The lobby was inviting, lots of available parking, close to all the things we needed in Windsor and the room was comfortable, clean and spacious. March 30, 2013
Rated 5.0 out of 5.0 by Excellent Always stay at thisd location weather business or pleasure. Also very clean and comfortable. The staff is excellent and the restaurant is awesome. This is just another home away home for me. March 26, 2013
Rated 4.0 out of 5.0 by Convenient location My wife and I have have stayed here before and we like it. I booked on line and there were no surprises or extras from the cost estimate I was given with the booking confirmation. The staff is very friendly and courteous. March 26, 2013
Rated 5.0 out of 5.0 by Pleasurable Experience My daughter and I thoroughly enjoyed our stay. It was the first time hockey players disn't disrupt my stay in a hotel. The beds were the most comfortable I'd ever had for a hotel, and an abundance of pillows were provided. The pool and hottub was relaxing at the end of a busy day. Only negative was the little coffee maker provided didn't work. I was surprised with all the trucks on the main road, the hotel was quiet. I highly recomment staying here. March 19, 2013
Rated 5.0 out of 5.0 by suite had lots of room bed was very comfortable greeting at door was great.a smile goes along way!cleaniness of thehotel was veryimpressive. THANKS FOR EVERYTHING March 12, 2013
Rated 4.0 out of 5.0 by YUCK This is by far one of the worst experiences I have had staying at a Holiday Inn associated hotel. There was no internet service unless you provided your own motem, they were waiting on a part to fix their WI-FI. The new resturaunt (GRILL 55) is over priced for what the portion of the food you get. And last but not least the single serve coffee maker in my room did not work. Thank heavens there is a Timmy's at the front of the hotel. Not happy about value overall for the price I paid March 7, 2013
Rated 5.0 out of 5.0 by Great We were completely satisfied with our 1 night stay. It was excellent to say the least. From check to the room there was nothing lacking. The room was the nicest that I have encountered at any HIE. I'm sure that we will be staying there again. March 6, 2013
Rated 5.0 out of 5.0 by Great stop before crossing into the USA This was a great stop before heading on the long drive down I-75 to Florida. The hotel was clean and attractive with lots of amenities around it. I would recommend this hotel to anyone. March 5, 2013
Rated 4.0 out of 5.0 by Comfortable bed, good shower head and water pressure and fantastic restaurant Room decor was ok but not nearly of the same calibre as the rest of the hotel - lobby, restaurant, etc.- which looked very nice and modern. Huge open closet with flourescent lighting was kind of odd and ugly. Room cleanliness was not the best, especially the bathroom....coffee stains on the floor and dust in all the corners. On the up side, the shower head and water pressure was great and the bed was very comfortable which are the most important things I suppose. Restaurant is EXCELLENT and wait staff fantastic - never wanted to go anywhere else to eat :) March 4, 2013
Rated 5.0 out of 5.0 Great Place To Stay and Hold a Meeting The staff were friendly and always willing to help. From the housekeepers to the maintenance men; everyone made our stay and meetings a success. Thanks March 4, 2013
Rated 5.0 out of 5.0 by Great business stay Great comfort as usual, in house restaurant the best and convenient, definitely giving the competitors a go, great for entertaining customers. February 28, 2013
Rated 4.0 out of 5.0 by Would Recommend I recently stayed at this hotel for 6 nights for business. Pros: -staff responded within minutes to requests for extra hangars -upgraded to a suite even though i was only at club level at the time -restaurant has great food and very friendly efficient staff. The burgers are amazing! -breakfast served in under 5 minutes which I appreciated as I was running late. -love the heat lamp in the washroom! - bed was dreamy and slept great Cons: -unfortunately during the weekend there was a kids hockey tournament. Noise level was very high all weekend, doors slamming and the kids played hockey in the halls until 1am! -suite only had 1 television which was very difficult to see from the bed. -cleanliness: there was a gatorade cap and key card holder from a previous guest in the room - not a big deal but it was in plain sight. February 27, 2013
Rated 1.0 out of 5.0 by Lousy check in service and no upgrade This is the second review on this hotel in a few months. Last time, absolutely NO response from anyone. I guess no one cares. This time, the exact same experience as the first. Same girl as previous, at the counter and my reservation was not ready. No hello at all. Just looked at me at the counter. I had to speak up. No reservation and no upgrade and also NO acknowledgement that I was a GOLD member. She just ruined a good day. I will base my next stay in Windsor on the response I get from this email. You will need to win back my business. I guess we will have to see how this is handled. February 26, 2013
Rated 4.0 out of 5.0 Room Heat I had a problem with the motor in the circulation fan in the heating system. In the middle of the night after running for a few hours, the motor woke me up as it started squeaking loudly. I had to turn the heat off. It was only after it heated up did it start to make this noise. Peter February 25, 2013
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