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Rated 4.3 out of 5 by 199 reviewers.
Rated 1.0 out of 5.0 by NO CUSTOMER SERVICE awful hotel staff- very rude to me the entire weekend- from check-in to check-out. It took 2 hours to check in- forced to wait in hotel restaurant as I had flown in to Windsor. I was given grief for asking for more towels and toilet paper. House keeping didn't come to my room at all over the weekend to restock ANYTHING. Oh, by the way, I paid for an executive Kind suite. Is this how you treat all your members? I was given more grief on check out for apparently being noisy and other guests complained, forcing staff "to give them a discount" NOT MY PROBLEM!!! I will never stay at this hotel again or any other Holiday Inn for that matter. Your staff needs to learn some customer service skills- trust me, I've worked at the Front Desk of a hotel chain, before. November 28, 2013
Rated 5.0 out of 5.0 by Great room! We recently stayed at the Holiday in on Huron Church Road in Windsor, Ontario. We booked a room with a king-size bed, since it was only slightly more expensive than a room with a queen. We were surprised to find that not only did we have a king-sized bed, but there was an adjacent living space with a pull-out couch, two armchairs and another television which we didn't expect. We really enjoyed the extra space! The room was quiet and very comfortable, and clean. We felt very relaxed and very much enjoyed our stay. November 27, 2013
Rated 5.0 out of 5.0 by Thankyou Great stay. Comfortable enjoyed Beds great room cozy. Welcome November 19, 2013
Rated 3.0 out of 5.0 by No pool Our son was very disappointed on arrival to find out the pool was under construction! We were not informed during reservation and we are priority and holiday inn club members We would have considered another hotel this visit as we paid cash not points November 19, 2013
Rated 4.0 out of 5.0 by On the highway to or from the US This is a quality hotel with all the services. Some room rugs need replacing but other than that all is good. November 4, 2013
Rated 4.0 out of 5.0 by Assembly I stayed at this motel for an assembly the general stay was good but I purchased the movie and popcorn for both nights of my stay. I asked about the purchase of my movie they said because I changed my reservation it was not brought along with the transfer. The only thing I was told I don't get it. There was no attempt to resolve the issue. They said it would be easier for me go just purchase it on my room. I wanted the deal that came with the reservation. This was not the answer I was looking for and should have been told that didn't apply to the change. During the stay the elevator broke and was broke the whole weekend. We had to use the stairs and I was on the 5th floor :(. Their restaurant on site didn't book enough employees for the increased flow of people during the assembly. We waited 30 mins and haven't even been served so we took our business to Tim Hortons across the parking lot. It was a good stay but a few things were problematic. October 30, 2013
Rated 5.0 out of 5.0 by Good value for room We had asked for an early check-in to attend our son's graduation. We were able to check-in at 12:30 which was great. The room was great. Pull out sofa not overly comfortable. Staff was friendly and helpful. Would definitely stay again October 24, 2013
Rated 4.0 out of 5.0 by Nice and clean i really enjoyed my stay. the place was clean and the staff very friendly. my only complaint would be the Hockey team staying on my floor. they should have put them on their on floor. October 23, 2013
Rated 5.0 out of 5.0 by Staff The entire staff shud be commended on their customer service ! It was a pleasure dealing with everyone October 22, 2013
Rated 2.0 out of 5.0 by old and rundown room Good location and friendly staff, but the room we were given was not at all like the picture on their website. It was old and rundown and the beds were substandard. October 18, 2013
Rated 5.0 out of 5.0 by Illinois review Nice location and friendly staff. Had good amenities and was very clean. October 17, 2013
Rated 3.0 out of 5.0 by The problem with Hotels that permit pets This place is old and tired. Internet is painfully slow. Noticed fleas on the carpet on day 3. Came home with 4 bites as souvenirs. I will not return. The only positive are very good meeting rooms. October 16, 2013
Rated 4.0 out of 5.0 by comfortable beds air unit was making lots of noice esp. at night. otherwise it went well. October 16, 2013
Rated 5.0 out of 5.0 by Great service A large group attended an anniversary party that my husband and I hosted. The rooms, the bar staff, the catering staff...fabulous. A great place to stay. October 9, 2013
Rated 5.0 out of 5.0 by Great Employees The worker who was working with me to book my room was very professional and took care of me especially when I am out of the U.S.A. She understood my situation and took care of me. Excellent room and I did sleep well. Thanks! Kou October 8, 2013
Rated 5.0 out of 5.0 by Buisness traveler As always thanks so much to the entire staff, you make me feel at home while I am away. Thanks Steve October 8, 2013
Rated 1.0 out of 5.0 by Terrible Stay - Platinum member Where do I start...after using points for two rooms to stay one night, we found the room was average and the air conditioning did not adequately cool the room. The worst part was the noise in the hallway until almost 1 a.m.(we needed to be up at 5 a.m.) even though multiple calls were made from both rooms. I was told at checkout only one person was at the desk and could not leave to remove the children from the hallway . Finally, after receiving a call two days later from the manager who told me she would look into the situation, possibly refunding points, I have not heard back. I expect better from IHG and Holiday Inn. October 5, 2013
Rated 5.0 out of 5.0 by Nice room and great staff Great room for the price we paid. The staff was very friendly and welcoming. I love staying at Holiday Inn. It's my preferred hotel choice. October 3, 2013
Rated 4.0 out of 5.0 by Nice Room Very nice room! Glad to be a IHG member! Nice to be upgraded and be so comfortable. September 23, 2013
Rated 4.0 out of 5.0 by Great Staff Over the past 2 years I have had the pleasure of interacting with the Staff at all levbels, the Desk, Food and Beverage, Housekeeping, Maintenance, Guest Services, and even management. The Staff at alll levels of this Hotel are exceptional. They are freindly and very helpful and go out of their way to make you feel welcome and not just another guest passing thru. Whenever my travel plans require me to be in the Widnsor, ON area I make it a point to stay at this location. Warm regards, Frank September 12, 2013
Rated 5.0 out of 5.0 by comfortable beds, clean hotel.quiet. Excellent visit. Our room was very clean and was the first time ever that it was quiet anywhere we've stayed and had no problems sleeping or sleeping in. Very friendly and polite staff . Thank you September 11, 2013
Rated 4.0 out of 5.0 by Comfortable Stay Have stayed at this location several times now and overall it is a great location... The business or executive rooms are great... my largest challenge with hotels is having enough outlets to plug in all my devices (laptop, tablet, cell etc...), but these rooms are well equipped to handle it all plus more. September 9, 2013
Rated 4.0 out of 5.0 by comfortable room and pleasant staff Quick and efficient services; good location to downtown Windsor and across bridge to USA. Clean and comfortable rooms. September 9, 2013
Rated 4.0 out of 5.0 by Pleasant Friendly staff and comfortable clean rooms I stay often and always want to come back. Thank you. September 3, 2013
Rated 5.0 out of 5.0 by Excellent from staff to room to service great restaurant too come to Southern Ontario, the weather is like Florida, the service is exceptional with a smile, exceptional service, great rooms, wonderful hotel, feels like a 6 star, even fax and computers to use free of charge, the food is amazing in the restaurant, you are really made to feel at home in this hotel, the staff are very friendly and helpful without being asked, and the weather is truly amazing - highly recommended, one of the best holiday inns i have ever stayed in - well done windsor!!!! September 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed and an amazing suite!!!! The suite was well laid out! I truly enjoyed having two bathrooms. The bed was so comfortable, that we slept in two morning which never really happens in a hotel. The front personnel were very friendly and helpful! Thanks for making our vacation great!!!! August 30, 2013
Rated 4.0 out of 5.0 by Great stay! Very happy with our stay. Staff was very friendly and accommodating. Nice pool and fitness centre. August 29, 2013
Rated 5.0 out of 5.0 by Nice and friendly - Holiday Inn (Ambassador Bridge) Windsor Canada We enjoyed our stay - the room was clean and comfortable and the staff helpful and friendly. Thank you Holiday Inn (Ambassador Bridge) Windsor Canada August 29, 2013
Rated 5.0 out of 5.0 by A Great Place to Stay We spent one night in Windsor and we will definitely be back! The staff was terrific, informing us of the events that were taking place on both sides of the border. They provided us with Google map instructions to nearby shopping areas. The location of the hotel is on the main street and easy to find. There's lots of parking. The decor is up-to-date and the pool area was nice and quiet when we went for a swim. It was a lovely stay! August 22, 2013
Rated 5.0 out of 5.0 by Great Stay Very clean and comfortable...friendly staff...the restaurant (Grill 55) is quite good. I recommend the grilled steak salad. Nice location. August 21, 2013
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