Rated 4.4 out of 5 by 174
Rated 5.0 out of 5.0 by Auroragoddess Great for kids!
While I throughly enjoyed staying in this hotel, I found that the restaurant was lacking. I expected being such a kid friendly place, the service would be faster as young kids do not generally sit still for long periods of time in a restaurant. Also, half of the meals that were ordered were delivered incorrectly, with the most blantant error in a chicken dish that had shrimp dotted through it. Thankfully, I am not allergic to shellfish.
Overall, I would recommend this hotel again, but I hope that the restaurant does some work towards better customer service.
July 20, 2014
Rated 5.0 out of 5.0 by TravelerGirl2013 Another Stay
I stay at this hotel every chance I get. Not only is it in a great location in the city but there is no better customer service than at this hotel. I believe this is my 6th year staying at this facility and I love the people!!!
July 17, 2014
Rated 5.0 out of 5.0 by sadie6758 alwas pretty happy
I stay at the airport west quite often.........the staff there is great, and if I have a problem they alwas try their best to fix it. the rooms are so comfortable, and the beds are great, just wish the rooms had a microwave. the staff are sooooo pleasant.........my hats off to them........they are just great...........sadie
July 15, 2014
Rated 4.0 out of 5.0 by Bobb\y Super friendly and very comfortable room
I enjoyed my brief stay in this hotel. The staff were the friendliest I'd every met and the room was very clean and comfortable and met my ever needs for the night.
July 10, 2014
Rated 5.0 out of 5.0 by Littleboyzblue Great Place for Kids
We love the kids theme rooms. (partly because we have 4 kids and most rooms won't accommodate that many). We love the pool areas. The bigger pool was nice and warm and there are plenty of lifejackets. We also like that the kids have something to do, other than the pool, so if we don't have much time, or if we don't all want to get wet again, they can run to the Pirate's Cove play space (a 3 level ball pit area). Normally we have breakfast in the restaurant and the kids eat free.
I also really like the underground parking, especially when we stay in the winter.
July 9, 2014
Rated 5.0 out of 5.0 by Chicki Great place to stay with kids
Excellent place to stay with kids. Pool/ Play structure area is great. Our child spent a lot of time there! Our room was very clean. Also the restaurant had a great selection of food for both kids and adults. The staff was very friendly both in the hotel and restaurant. We loved that this hotel location was close to so many other activities in the city.
July 8, 2014
Rated 4.0 out of 5.0 by Wheels52 great people but not wheelchair friendly
Great hospitality however it is not a comfortable stay for wheelchair bound persons. The accessible rooms are small. You cannot access the pool or even watch family members swim as the pool is ten feet up with stairs.
July 4, 2014
Rated 4.0 out of 5.0 by Speedsterguy Nice hotel
Nice hotel, great and friendly stall................cookies at Front Desk when chwcking in.....or out.
July 4, 2014