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Rated 4.4 out of 5 by 272 reviewers.
Rated 4.0 out of 5.0 by Friendly staff Had everything I expected. Continental breakfast was average; however i could have used the coupon for a 7.99 credit on a hot breakfast. Rooms looking dated. Pillows too soft. Not a place where I would look forward to dinner; however the Keg is right across the street. November 23, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Our three night stay was comfortable ,room clean and bright.kitchen was well. Equipped to handle our needs November 22, 2014
Rated 4.0 out of 5.0 by clean room nice beds nice hotel for the money lots of great ammenities pool area was large under ground parking easy to use November 21, 2014
Rated 5.0 out of 5.0 by Excellent hotel, friendly staff We had to change hotels at the last minute and while slightly out of our way, we chose to return to the Holiday Inn West. The service was exceptional. Our front desk clerk was friendly and helpful and the manager (I'm sorry I forget her name - - she worked evenings Nov 14 & days Nov 15# went above and beyond the call. She offered to move us to the adult floor, as the hotel was busy with lots of kids that weekend. She #and others) were also very helpful in showing us alternate driving routes to avoid the Santa Claus Parade. Only had breakfast at the hotel, but service was fast and courteous and food was delicious. We could not recommend this hotel any more highly. So glad we chose to come back. Well worth the extra minutes of driving. Looking forward to the next time! November 21, 2014
Rated 3.0 out of 5.0 by great hotel... just needs an update Always a good stay but, appearance is catching up the buildings age. November 20, 2014
Rated 4.0 out of 5.0 by Great hotel for families. Our family enjoys staying at this hotel. We like the option of playing in the play area or swimming while at the hotel. The staff is always friendly and helpful and we have never had a problem with cleanliness. The fitness room is well equipped and we also like the hours of the pool/fitness areas. They open early, so when the kids are up early we are not confined to our room. Underground parking is invaluable during the cold/snowy winter months. November 20, 2014
Rated 4.0 out of 5.0 by Great stay Easy check-in, friendly efficient service, good food, and the kids centre was a hit with my grandson. November 18, 2014
Rated 5.0 out of 5.0 by Same great place. Enjoyed our stay at Holiday Inn West completely. Very friendly, helpful staff upon arrival. Room was clean, beds were clean and comfy. Towels were plentiful and fluffy! Pool was a little crowded with children but to be expected on a weekend. When my son was little, we were always in the pool area also playing in the pirate complex. Now that he's 16 we have our mom November 18, 2014
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