Rated 4.3 out of 5 by 115
Rated 5.0 out of 5.0 by JaJa78 Great Hotel!
We loved our stay of two nights. It is great for children, with the play structure and pool, which gave us something to do at all times. We really enjoyed playing fooseball and ping pong as well. I would definitely recommend this hotel and would stay here again.
October 29, 2013
Rated 5.0 out of 5.0 by Ruth30 Very Comfortable! Great Hotel!
We love this hotel. The staff were friendly and courteous. The room was clean with beds and pillows that were supper comfortable! Another nice thing we found with this hotel was that it is very quiet so you get a great night sleep. Highly recommended!
October 27, 2013
Rated 4.0 out of 5.0 by Bridget77 Great Staff, aweful food
Overall, our stay was great. I would recommend this hotel, especially to couples with smaller children. Not only is the play structure well maintained, it is nice and clean. We have stayed at this hotel a few times now and we will continue to go back. We have always had great service but awful food.
October 24, 2013
Rated 5.0 out of 5.0 by Scott721 Comfortable and worth the money
The bed was super comfy , and the room super clean , although when checking in we wernt given service that was satisfactory ? They seemed super busy to even check us in . And the shower I kept hitting my elbows when washing so it is super small shower , overall it is a great hotel and I would definatly go back :)
October 24, 2013
Rated 5.0 out of 5.0 by Afurst204 Absolutely amazing.
We switched venues for my daughters 8th bday party from previous years and was it ever worth it! The front desk clerks went above and beyond and made us all feel like royalty. The room was amazing, the pool and play structure were unbelievable! The party staff was great! It was a 5 star experience all the way! We will be back in a month for my sons birthday party!
October 23, 2013
Rated 4.0 out of 5.0 by eldy great pillows,friendly front desk staff
excellent service from front desk staff, I was able to check in early which was very helpful, and as it turned I requested late check so I could have the time to go for a run in city park .
October 23, 2013
Rated 5.0 out of 5.0 by TeresaB Clean and Comfortable
The beds were extremely comfortable and the room was spotlessly clean. I'll be back next year!
October 17, 2013
Rated 5.0 out of 5.0 by MacKenzie Excellent stay
The font entrance could use a more accessible ramp to carry luggages in the hotel. The existing one is on the side and not easy to access.
October 13, 2013
Rated 5.0 out of 5.0 by MargCG13 Fantastic service and extremely helpful staff
Awesome experience. The staff go the extra mile and are extremely helpful.
Will definitely recommend this location.
October 9, 2013
Rated 4.0 out of 5.0 by 4Pnuts Enjoyable stay
The room was clean and quiet. Elevators are quick. Staff very friendly and helpful. Room service food was very, very good. Probably the best room service food I've had. I like a place that knows how to serve veggies. They weren't the mushy, long soaked veggies you usually get with room service. Everything on the plate was good and so was the soup.
TV was a little disappointing. The one night I wanted to watch my favorite shows 2/3 of the channels didn't work but I guess that just happens sometimes. There was no TV guide channel either.
I've stayed at this hotel a few times and on this stay all the staff were on their game. Everyone was very polite and helpful. I look forward to coming back.
October 7, 2013
Rated 2.0 out of 5.0 by sunshine1952 Tired and worn
Have stayed numerous times at this hotel over the past 20 years (formerly known as the Birchwood) and always enjoyed our stay. This time we really noticed the rooms were very ordinary and looked dated. Sink in bathroom cracked and worn, chair in bedroom area smelled of either vomit or urine (yuck), long black hairs in bathtub (yuck) beds uncomfortable.
October 2, 2013
Rated 4.0 out of 5.0 by DickfromBrandon Home away from home
Have been coming weekly to the Holiday Inn Airport West for the past 10 years and will continue to return because of the staff, accommodations and location. We always feel welcome and safe.
October 2, 2013
Rated 5.0 out of 5.0 by Arpee Home Sweet Home
Our room was clean and comfortable. I haven't stayed at this Holiday Inn for sometime. I was so pleased to see that the hotel was renovated. It was very nice fifteen years ago and is still looking like new. Well done, Holiday Inn.
September 23, 2013
Rated 4.0 out of 5.0 by Mcnabra Convenient location
This is a very good location if you are coming in from the west side of the city. Near airport and Polo Park. The hotel lobby and restaurant are very good. Great service, good breakfast. Also the front desk staff were very accommodating. I had no problem getting a crib in my room(sometimes this is an issue). The children's play area is awesome, and my 5 year old loved it! The rooms were quite dated, and were tight on space. Also, it is weird that there was no microwave....just a table and chairs that was not necessary since the room size was small. Beds were comfortable. The room windows rattled a lot through the night and there was a lot of noise from Portage Ave. I was wishing that I had upgraded my room to a children's room. Overall the hotel served our needs for our quick overnight stay, and I would use the hotel again, but only if I upgraded my room somehow.
September 21, 2013
Rated 3.0 out of 5.0 by xlpoodle No comfy place to put our head
We used the hotel for a birthday party and as part of that stayed over night. As for the party it was good, lots of room, kids got to play staff was mostly helpful. A few things those, all the kids complained about the hot dogs, there was not enough to drink for these kids that were hot and thirsty from running around.
The room was HORRIBLE!!! It was a theme room so I can not speak for others but this room was BAD!! The kids room had no air flow so they were hot all night, the speakers in the walls for them did not work so they had to turn the TV loud to hear it, the "beds" were thin foam and nothing more. They might as well sleep on the floor. They did not have a good sleep!! Our bed as rock hard and we froze trying to cool off the kids room. In the bath room our "complementary shampoo and lotion" were half empty. Not sure if they had not be replaced from last guest or they were trying to save money.
The only nice thing was there pool was warm so it make it easier for parents to stay in the water with kids. On the other hand it as so dirty the bottom was like walking on a beach in places.
So I would not suggest "sleeping" at this hotel. We will not be going back!
September 11, 2013
Rated 5.0 out of 5.0 by JLG1057 Good location/Staff
Just spent 2 nights here and can honestly say I quite enjoyed my stay. It had all the amenities that i needed and the staff was very curtious and helpful. Will stay here again when in Winnipeg.
September 9, 2013
Rated 5.0 out of 5.0 by Pebs36 Best Kids Friendly Hotel
Holiday Inn - Airport West was the best kid friendly hotel we've stayed at in 8 years! Even though our time at the hotel was short, due to the activities in the area we had, there was so much for the kids to do. Their pirate themed room had the kids bouncing off the walls with excitment over their own bunk beds!! And the 'kids eat free' is a bonus for any family. I would definitely recommend this hotel for anyone with children of any age.
September 5, 2013
Rated 4.0 out of 5.0 by nocell No cell coverage
There is zero cell coverage in the restaurant and as a business traveler that is not acceptable. Everything else is great there. Very frustrating.
September 4, 2013
Rated 2.0 out of 5.0 by Ginette43 Great service- Good location for airport
Enjoyed our stay. Clean, comfortable, staff very helpful. Restaurant opened early for breakfast. Thanks to the hostess on Aug. 29 who made sure that our breakfast would be delivered at 6:30am on the 30th.
I have stayed at this hoyel before and now my husband and I enjoyed it.
Only one small thing as a priority Club member, all the other Holiday Inns we stayed at this trip, in Alberta and another in Winnipeg, gave us a complimentary bottle of water. When I asked, I was told that there were drinks dispensers on some floors. No problem as Shoppers drug Mart across the street..
September 2, 2013
Rated 5.0 out of 5.0 by LJBK Good Location
The location was great for what we needed to do during this trip. The shuttle service is excellent. No problem getting to and from the airport and they will also take you to the mall or restaurants close to the mall. The room was a little tight for 3 people and there were not enough towels but they brought more up as soon as we asked. Breakfast in the restaurant tends to be expensive and there is not a lot of choice at a reasonable price for those who don't want a full breakfast. Looks like a good place for families as there was lots for kids to do however we did not use the hot tub or pool because there were so many kids.
September 1, 2013
Rated 4.0 out of 5.0 by Lally16 Great for children
We loved our stay at this Holiday Inn. Kids loved the cove and pool area a great way to get them ready for bed, Shopper Drug mart across the street and restaurant. shuttle van to and from airport also to the polo park mall which was awesome. staff was so helpful with where we can go have fun with the children. Only thing we had a problem with was a few older children at the cove were bullies. Even they didn't listen to staff. I would stay here again.
August 31, 2013
Rated 5.0 out of 5.0 by Peters12345 great place for kids
We had a great stay. The kids loved the pirate ship ball park. They also had a blast at the pool. They had life jackets for all ages which was nice as the pool doesn't have a shallow-end.
Definitely a great place to stay!
August 26, 2013
Rated 5.0 out of 5.0 by Matt45 Good Stay
Friendly staff, clean rooms, good dining at hotel restraunt.
August 26, 2013
Rated 4.0 out of 5.0 by engr water in taps was brown for my both stays on 16 Aug and 22 Au 2013.
The water in the taps was brown color. When Inquired, I was told this is due to construction, which did not makes sense to me as in ontario we have construction, but water color does not change.
On the 16 Aug checking, when I notied the color of water in the room I informed the staff, and the staff said run the water for 2mins, and the color will go back to white, I ran it for good 10 mins, and the water was still brownish in color.
Only when I requiested (family of 2 adults and 5 kids) I was offered complementary water bottels.
On 22 Aug after check in, with PAM, in front desk, I came back to the front desk and inquired about the water color, Pam was not there instead an oriental guy ( looked like originally from philippines) mentioned to me the water is now clean and offered only 2 bottles. When i mentioend that I have a faimly of 7 he said, the water is now fixed.
I checked in the room the water was still brown. In the morning, the female staff athe front desk was kind enough to send me the water bottles in more quantitiies.
The front desk staff should have offered this proactively at check-in with the guests as your guests deserve clean water.
I still would like management to confirm why the water color was brownish
August 26, 2013
Rated 5.0 out of 5.0 by GYvonB excellent service
You have a totally great/ fantastic staff for all customers...as customers are acknowledged at all time by employees very cordially ...your Hotel is highly recommendable
August 25, 2013
Rated 4.0 out of 5.0 by Bellmo We had a good experience at this hotel
Staff was particularly attentive, everything about the room was quite perfect; dinner at the restaurant on premises left something to be desired. Doormen were very helpful.
August 24, 2013
Rated 5.0 out of 5.0 by Tammy91 Great place
The rooms are clean and comfortable. We asked to stay in a low noise area and was happy with our room location. We like the movie option that most places don't have. My only complaint is that the free Internet was down more than available, and we stayed three days.
August 20, 2013
Rated 5.0 out of 5.0 by 81mercedes Staff
As platinum reward members, we were treated royally. We were in the city to attend and celebrate our daughter's wedding. Amy, our check in clerk, was so impressed by the numbers of guests who were also staying at this Holiday Inn that she asked her manager if she could upgrade us to a suite. Hurray!!! She could!!! Even though it was on the smoking floor, they used an ionizer to eliminate the smell from the room with great success. We entertained before, during and after the event all due to the efforts of Amy and her co-workers. Thanks so much!!
August 20, 2013
Rated 4.0 out of 5.0 by ChampMB Kidsuite is excellent getaway
Love the holidome&kidsuite. Was a great time for the kid and for us as well. Staff was excellent.
August 16, 2013
Rated 5.0 out of 5.0 Nice experience
Staff and front desk extremely helpful Thank U so much.
August 15, 2013