Rated 4.2 out of 5 by 51
Rated 5.0 out of 5.0 by Jay60 Staff very friendly. And very clean!!!
We had a great experience. Rooms were very clean. Great beds. Big rooms. Very nicely decorated! The staff in the dining area were very friendly and helpful. Great location!!!
November 19, 2013
Rated 3.0 out of 5.0 by Us18 Ehhh, so so..
Not worth the price we paid. Just under two hundred dollars nightly. We stayed in 5 star resorts for less. The clerk at the front desk was very nice but too overwhelmed. He works alone and its annoying to check in while he answers phones and tries to multi-task. Room was clean and very large. If you want to torture your children, have them sleep on the pull-out sofa. Its exactly like sleeping on a metal fence. This was very un-exceptable. I would not allow our dog to sleep on this mattress. Honestly it was like a metal fence enclosed with a bed sheet. Breakfast was just okay. None of the bread or pastry products were fresh. The items on the hot bar were very fresh and plentiful. One employee is staffed to assist during breakfast, also un-exceptable. A buffet style breakfast should not take as long as it did. Very annoying during a vacation. Over all if your expectations are not so high, its okay to stay here. We cancelled the second night and drove home due to the discomfort. Stayed 11/08/13
November 18, 2013
Rated 2.0 out of 5.0 by upfront Henry
Very poor for Holiday Inn. Poor treatment for a valued Holiday inn person. I asked for extended check out upon checking in I was denied. No bottle water or anything offered upon check in. Room with a microwave but no fridge. So i order a meal and then I work on a report as i was in town. I go to eat my meal and NO microwave to heat up food. However, theres a fridge!. no purpose. Other teammates had other expericences that are not Holiday inn, like. Im at the Hampton Inn, in December when I return to Winterhaven. Im a platiumn member for Holiday Inn
November 11, 2013
Rated 3.0 out of 5.0 by Andy1965 poor WiFi connection and air conditioner like jet turbine
I've never ever experienced such noisy air conditioner. We kept it off. In the middle of the night we had to weak-up to switch on for cooling.
Internet connection was poor. Some days vacuum cleaning was don very formally. Breakfast isn't very impressive.
There are two very positive items - very well equipped business room. and great swimming pool.
November 10, 2013
Rated 3.0 out of 5.0 by Rob69t Nice rooms...go out to eat
The rooms and workout room were average. The staff was pleasent. The breakfast was not good at all. I've stayed at several hotels which had free breakfast buffets which were much better. Also it would have been nice to have 24hr access to coffee and a variety of teas. Coffee and black tea in the morning only. No honey of lemon for tea either. Powdered eggs were ok. Overall I paid for a breakfast that I wouldn't want for free.
November 6, 2013
Rated 3.0 out of 5.0 by August Visit to Winterhaven
The visit was good but I would question value vs services offered.
Only for two reasons:
I had a few "issues" with the internet but managed to work around them.
There is no free breakfast buffet...even for Gold or Platinum IHG members. Starting cost is $7.99.
There was one other issue with an evening cup of coffee but that was resolved the next morning as soon as a Manager even heard about it.
I would suggest that the hotel have a free coffee station for people in the evening.
October 28, 2013
Rated 5.0 out of 5.0 by Waterboy57 Great location...walk to restaurants.
Excellent hotel, very clean and comfortable. Staff very friendly and helpful.
Business trip was my reason for staying here. Could walk to restaurant to meet client.
October 27, 2013
Rated 5.0 out of 5.0 by Bdaddy629 Great Legoland Hotel
Went to Winterhaven to take the kids to Legoland (3 and 5 years old). The hotel is not far from Legoland and the hotel has some legoland themed displays that were very exciting to get the trip started since my son is a huge legos fan. The hotel was great and the park was great for kids under 10 that love legos. Of course it was not as nice as Disney, but my son actually liked it better due to the Lego themes. Hotel restaurant was really good and had tvs at every both and coupons from the front desk that made it a great deal.
October 14, 2013