Rated 4.2 out of 5 by 51
Rated 5.0 out of 5.0 by aperez1988 Clean and Affordable
This is my hotel of choice when visiting Winter Haven Florida. Even tho there are some luxury hotels about 15 minutes away from Winter Haven I'd still prefer to stay here. Personally I would describe this hotel for business travelers, but they market it as a family hotel. From the multiple stays I've never seen any families just business professionals. The rooms are very simple but are clean and decently sized. The cafe downstairs is a nice addition and they make some quality eats. You must try the Caesar salad, it's absolutely delicious. I need to call and ask for the brand of dressing they use, would love to make it at home.
The room service is very quick and the lady who delivers the food is extremely nice. She even calls 10 minutes after delivery to make sure everything tastes good. I always order the steak and it honestly tastes better then most chain restaurants. My girlfriend typically orders the burger and has never been disappointed.
This place is fairly new so it still has that freshness to it. The hotel is well kept and always smells fresh. The beds are pretty comfy and the sheets are always brand new white. I'm pretty picky with my bedding, so it's saying a lot when I'm saying the bed is good.
My only complaints are the Wifi speed, no upgrade for being a platinum member (2 stays, notta!), no perks for being platinum, they keep giving me a double bed instead of a king (me and my girlfriend check in together), small parking lot, smoking allowed right in front of the door (should move it to the side or back).
September 29, 2013
Rated 5.0 out of 5.0 by Donald53 Excellent hospitality & customer service
I had to come to Winter Haven to have a surgical procedure at the hospital there. I live in Florida, about two hours away, but because I would be under anesthesia, I could not drive after the surgery. My surgery was scheduled for 11:30 am, but I had to be at the hospital at 9:30 am. So I went to the Holiday Inn first, to see if it would be okay to leave my car there until after the surgery, take a cab to the hospital, and then check in later at the 3:00 pm check-in time. They said it would be fine, and not only could I leave my car there, but that they would go ahead and check me in and give the the room keys in case I wanted to freshen up prior to the cab coming. This was at 9:00 am.
After my surgery, I got back to the hotel a little after 1:00 p.m., at which time I was able to go to my room, relax a while before going to lunch. Later that evening, the customer service manager called my room to check on me, asking if I was comfortable and pleased with the accomodations and service I received. I told him it was excellent and I was extremely happy with everything.
I cannot say enough about the excellence of service and accomodations this hotel provided. I would highly recommend this hotel to anyone coming to the WInter Haven area. I have another surgery scheduled in a few weeks and will definitely be making my reservation at this hotel.
My heartfelt thanks to all the staff at this hotel. Thank you so much!
August 23, 2013
Rated 1.0 out of 5.0 by Johnson816 Disappointed customer
I was there on my Honeymoon and my room had to be changed because of cleaning not done. Second issue was I booked online and they stated rate would include free Breakfast and on site Resturant only to find out no Free Breakfast and the Resturant was only open from 9am to 5pm . Front Desk was rude when we asked for a refund because of Disatisfacion and we will never stay there again
August 22, 2013
Rated 4.0 out of 5.0 by sabmoney123 legoland overnight stay
My family planned a two day trip to legoland. After reading the reviews I decided to stay at the HOliday Inn winter haven. It is very close to the park and restaurants. I hate staying in hotels, but this one was very clean and comfortable. The bed and linens were clean as well as the bathroom. The room smelled fresh. The a/c was contrlled by thermostat. Our only complaint would be the quality of the breakfast. The eggs and fench toast were terrible. They should just serve a continental breakfast.
August 21, 2013
Rated 5.0 out of 5.0 by Soccer99 Auburndale Soccer Weekend Stay
Fabulous place for pitstop during the Auburndale soccer events. Waffles are aweful but there are plenty of other things to eat for breakfast.
August 21, 2013
Rated 3.0 out of 5.0 usually better..
I've been taking my family to Legoland and this is the third time we've stayed there...the first two times were AWESOME.
This time was just average, and I assume you'd want to know since you have proven to me that you strive for excellence based on our other stays there.
The person who checked us in was not as good as your typical person.
Movies didn't work for both nights, we called down and he didn't seem too empathic just said its broken and some rooms work and some don't. We would've purchased one each night.
Usually give the kids mini lego figures and there wasn't any..kid of a nice touch on other visits.
August 16, 2013
Rated 5.0 out of 5.0 by rmdm1 Very Comfortable
The room was very clean and comfortable. I had my last night I was awakened by music in the room next door I called the front desk after trying to ignore it about 1/2 an hour. They must of called the room because within a couple of minutes the noise stopped. The person delivering the room service was excellent with an awesome attitude. Front desk employees were courteous and very helpful.
August 15, 2013
Rated 5.0 out of 5.0 by wilson29 Wish all hotels were like this
I almost don't want to tell everyone how great this hotel is and risk not having a room when I need one LOL
This hotel was a great experience from the front desk to the clean and comfortable room. I am easily put off by hotel rooms (I can find something gross almost anywhere). But I was so happy here, i actually wished we were staying longer. The rooms service was quick and reasonably priced. The food was OK. Overall, I loved this hotel and will definitely stay here again.
August 11, 2013
Rated 5.0 out of 5.0 by SenseiMike Nice stay.
Very clean well appointed room. Room had WiFi and Ethernet. A nice new TV that I hooked my laptop to for movies. Hotel is right in the center of town with Walmart across the street. There is even a Starbucks in the plaza next door.
August 1, 2013
Rated 5.0 out of 5.0 by Sharlotte1 Great staff!
A difficult, stressful week taking care of a family member. It was so nice to come back to a clean, quiet, well maintained facility. Restaurant and bar staff were excellent, front desk staff were excellent. Will be staying again in the near future.
July 17, 2013
Rated 5.0 out of 5.0 by Susan7122013 Great Place to Stay with Kids
We picked this hotel because it was near Legoland. I was completely surprised bythe cleanliness, comfort and friendliness of the staff. We had a great stay and will be staying there again on our next trip to Legoland.
July 16, 2013
Rated 1.0 out of 5.0 by Roaddoggie Short of expectation
Very disappointed in this property. I travel for business, stay in hotels up to 200+ nights a year. Only write reviews when service is exceptionally good, or bad. This hotel ranks in the latter column. Front desk did not do as promised when they said they would call me for check-in time. Never called. Room was spartan at best. Poorly lit, noisy A/C, no microwave, sketchy TV reception. Very depressing. Fire door at top of stairs double padlocked. Attached picture shows what I was greeted with upon my return to the hotel 7 of the ten days I was there. No room service on Sunday because restaurant is closed that day. Room service sub par anyway. Front desk guy thought it was a good idea to announce my last name almost every time I entered the lobby. So much for privacy. With all the hotel choices available to me, I will not return to this property.
ps.- tried to upload photo but it doesn't work. 533 pixels? Really? will gladly email photos to anyone interested.
July 13, 2013
Rated 5.0 out of 5.0 by Billbo51 Wonderful Stay!
What a wonderful place! we were amazed at the level of professionalism we received from all the staff
June 29, 2013
Rated 1.0 out of 5.0 by ken1963butcher get with the program
Compared to all the other Holiday Inns these guys dropped the ball. No microwave in the room, charged for beakfast and coffee, water smelled of sulfur, could have stayed at a motel and saved money. The prices in the hotel restaurant and bar made it a no brainer to go somewhere nice. Wont ever stay there again. I am in a Staybridge now and in a Holiday Inn later this week. Already I feel better, breakfast was good, evening reception was nice, room is great.
June 25, 2013
Rated 5.0 out of 5.0 by Sarah189 Family Fun
We stayed at the Holiday Inn, Winter Haven for a 2-day trip to Legoland. Our 8-year old son got a minifigure when we checked in and he was thrilled; we were thrilled by the 10-minute shuttle ride to Legoland from the hotel. The pool was cool and refreshing, the gym offered more equipment than I expected, and the staff were all helpful and pleasant. The breakfast was fine, nothing special, but there are plenty of places to eat nearby. We would definitely recommend this Holiday Inn to any Legoland-bound families!
June 14, 2013
Rated 3.0 out of 5.0 by workingman6590 needs improvement
Received nothing even though I have maintained Platinum status for 5 years. Have not received priority club points for my stay.
June 14, 2013
Rated 5.0 out of 5.0 by Hummer48 Great staff and service
The staff at this hotel is wonderful and helpful all the time. I stay at this Hotel every time I am in Winter Haven because of the staff.
May 29, 2013
Rated 5.0 out of 5.0 by Hummer48 Great staff. They Make you feel like a valued customer.
This hotel is located in a central location. close to resturants and attractions. The staff makes your stay fun and enjoyable. If you are ever in the Winter Haven area saty at this hotel and find out for your self. great lace to stay.
April 24, 2013
Rated 5.0 out of 5.0 by FlyingChris Great stay!
I made a reservation for 6 days as I was planning to come down from Charlotte for a week of meetings and trainings. The experience was excellent. The room was clean, very comfortable and well decorated. The breakfast buffet was good and the service was excellent, I highly recommend it.
April 16, 2013
Rated 4.0 out of 5.0 by ChuckDallas Great location for Lego-Land
We have stayed at this hotel several times. It is very convenient to Lego-Land. The staff are very nice and personable. The rooms are comfortable and clean. On this last visit (which was over Easter weekend) the hotel was 100% occupancy. The hotel and staff were stressed. Luckily we were a group of two so we flew under the radar, as it were, but for any group larger than three, breakfast was a challenge. Too many people, too few tables and staff. One day we left for Lego-Land at 9:00 am and on our way to the elevator told the cleaning staff "we are gone for the day, so the room is yours". When we returned seven hours later the room still was unmade. We called the front desk and spent an hour in the lobby and the room was made ready, but hotel management needs to do a better job of staffing the hotel at peak times.
April 13, 2013
Rated 4.0 out of 5.0 by bonesia Very kind management. Thank you for the special rate.
I was told by the front desk that the steaks in the restaurant are one of the best in town. I never found out because Harry's grille was where I was recommended, which was awesome. This property was well run and near many food and convenience stores. We walked to Walmart.
I was in town for a surgery at Winter Haven hospital and they offered a special rate. That was very kind of them.
April 11, 2013
Rated 5.0 out of 5.0 by legonut I didn't want to leave!!
Our stay was wonderful. I felt like I was staying with family given how warm and welcoming the staff were. The room had everything we needed. The restaurant was so convenient and child friendly. It was too cold to use the pool but it sure looked welcoming! The laundry machines and work out room were a great addition. All in all, I felt well taken care of myself which allowed me to relax with the kids. I will come back!!
April 5, 2013
Rated 5.0 out of 5.0 by Grandmom Perfect location for LegoLand activities
This is a very welcoming and comfortable Holiday Inn for LegoLand visitors of all ages - children, parents, and grandparents. We had a wonderful time. Location was great; shuttle service was an extra plus!! Character visits at breakfast were delightful and very accommodating! Appreciated the variety of dining options in the hotel and the surrounding neighborhood - all within walking distance.
April 4, 2013
Rated 4.0 out of 5.0 by Legomomma1 Best hotel near Lego Land
Simply the best place to stay in Winter Haven if you are considering Lego Land. Staff was accommodating and I was abketo book my Lego land tickets with the front desk to avoid any long wait at the park. They were forthcoming in providing information and tips about visiting. Very clean, nice and friendly.
April 2, 2013
Rated 4.0 out of 5.0 by Sara8002 Great choice near Legoland
We chose this hotel because of its proximity to LegoLand (5 minute drive). The hotel looked new - renovated lobby and rooms. When we checked in the person asked if we were headed to LegoLand and provided a minifigure to my son which he loved. They also gave us a little bag of treats (chips, water and a candy bar) which was really nice. We didn't get a chance to use the pool because it was too cold outside, but it also looked clean and well kept. I would definitely recommend this hotel.
April 1, 2013
Rated 4.0 out of 5.0 by gogojoe great front desk
Lounge has no atmosphere, and $8 dollars plus for a skimpy afterdinner drink was a good reason why I will not visit Iyour lounge again. I stay at this Holiday Inn alot as your wonderfull front desk personnel can attest. Hope you can offer coupons, or some other inscentive to justify you inflated drink costs.
March 29, 2013
Rated 4.0 out of 5.0 by SHerryK breakfast??
Our room included breakfast which was kind of an average breakfast..No bacon or sweet tea in the south?? don't make sense to me.. One of the servers was steady complaining loudly about some of the customers taking more food than they ate. Did she ever think that some of the food tasted like poop??/ For one thing the "fresh fruit" had grapefruit in it...If you are on blood pressure medicine this can be dangerous as you are not supposed to eat grapefruit..should of been served seperate.
Our room was super clean and comfortable and the staff at the check in was very friendly and helpful..
March 19, 2013
Rated 5.0 out of 5.0 by DWMi The front desk manager Jennifer is amazing!
This is our 3rd annual baseball week at the Holiday Inn -Winter Haven!! You will not find a better hotel in the area to stay. All the staff, including the front desk clerk, restaurant staff, maids, all go above and beyond to make your stay perfect. Looking forward to our return visit next March.
March 19, 2013
Rated 5.0 out of 5.0 by lisa4 Legoland Trip
My sister in law and our two children came to spend the night and visit Legoland. We enjoyed our day and came back to the hotel at the end of the day and upon check-in the kids received a special Lego toy, We then proceeded to eat at the restaurant which was recommended by the front desk and the food was excellent as well as the service. The homemade soups were delicious, especially after a cold, rainy day. We even enjoyed a glass of wine from the bar. We had a great experience at the hotel and will be back again. Thanks for the excellent customer service from all of the staff.
March 19, 2013
Rated 5.0 out of 5.0 by TurkeyMiami Close to Legoland
This was very convenient to Legoland and was enjoyed by all!
March 15, 2013