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Rated 3.8 out of 5 by 72 reviewers.
Rated 1.0 out of 5.0 by WORST HOTEL EVER The room was the most disgusting hotel room that either my family or I have stayed in. Staff were not that helpful in sorting out our concerns, seems like this is a regular occurrence with people staying here. Our booking details were inaccurate but sorted by reception. When we went to our room after check in, the carpets and furniture were like a cross between a building site and a garage workshop. We had to get spare sheets and towels to put on the floor so that we could walk around in our bare feet. The bathroom was grubby and not cleaned properly, e.g urine marks around the toilet, smear marks on the mirror, hair in the plughole. The beds were like planks of wood, indeed the sofa bed we had to use extra duvets on the mattress and towels on the cushioned area to give comfort and cleanliness. The room was very stuffy and smelly, we were unable to open the window due to the sound of a wedding party. The fan (not air conditioned room) was barely adequate to relieve the air flow. We went out until 22.00 looking for another hotel to stay at without any joy, instead my wife spent money at a supermarket buying cleaning materials so on our return to the room we could do our own cleaning. Just as well as our complaint to reception before we left was not adhered too and it was gone midnight until we were able to settle down. We made complaints that night and in the morning checking out. Only to be told the GM would contact us on Tuesday to apologies and offer refund, 48 hours past the promised time I rang the hotel to enquire where our apology and offer was, only to be told everyone was busy and I would be called back, eventually that happened but not by a member of the management team. A refund has been offered, but I am still waiting for e-mail or verbal apology. To the hotel..........please do not bother contacting me, you have insulted my family and I enough, we would rather sleep in the stables at the racecourse than endure this rundown tired and overdue for a refurbishment hotel. We feel sorry for the staff who must endlessly have to endure apologising to guests. Never ever again! August 30, 2014
Rated 4.0 out of 5.0 by Excellent room and service Stayed at this hotel quite frequently and think the rooms and service are excellent. Public rooms are adequate and breakfast isnt really an enjoyable experience. Making your own tea, coffee and toast isn't great as very often bread, etc. have run out and you have to ask to have it replaced. August 30, 2014
Rated 4.0 out of 5.0 by Excellent Staff Hotel was very clean and tidy with excellent staff interaction overall. The main areas were very clean and presentable, but could do with a little updating. The room was likewise spotless, but would have benefited from King size bed availability. The light switches on the bedhead are meant to be easily accessible. However, in practice, this means that the pillow can switch on the lights in the middle of the night as one moves! Food in restaurant unremarkable as is decor. Better suited to breakfast than dinner I feel, although location of hotel on racecourse in lower grade area means its difficult to locate finer dining experience on arrival. OK if hungry I guess. August 28, 2014
Rated 5.0 out of 5.0 by A night at the Races We stayed at the hotel after a night at the races and it was our wedding anniversary. Very enjoyable experience and would recommend to others August 24, 2014
Rated 5.0 out of 5.0 by Comfortable Having stayed at this hotel on a number of occasions I can recommend as being a comfortable hotel with very good staff. The rooms are clean, possibly in need of better TV and some furniture updates, never the less very clean and comfortable. The food quality is very high as is the standard of service. Well worth a stay. August 14, 2014
Rated 2.0 out of 5.0 by Wolverhampton The staff where great on all levels, just the rooms need up dating ASAP walls marked skirting boards dirty it was a hot night I had a fan thank you but I had to open the window and I could here the AC units all night for the office downstairs. Hey one night stay ok. August 11, 2014
Rated 3.0 out of 5.0 by Ok but not great Hot rooms, no air-con. Some issues with taps during my 4 week's stay, resolved when I pointed it out. The gym is a multigym with one rowing machine and a static bike in a windowless and airless room - not good Fast wifi, but only allowed 1 device, I've got an iPad and iPhone. Food and restaurant staff are the best bit, specials at dinner every night so plenty of variety. Breakfast not so good. Still in the area, trying Telford. August 4, 2014
Rated 3.0 out of 5.0 by The food is the best bit As a long stayer in hotels it's always the food that gets to me first. I like the specials. I have stayed here for almost a month and not eaten the same thing twice. The staff in the restaurant are nice. Rooms have been uncomfortably air-con July 21, 2014
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