Rated 3.8 out of 5 by 77
Rated 5.0 out of 5.0 by jules499 one night stay
The staff were lovely, the hotel was in a great location for our needs, right next to the race course. Only problem was that the room was really hot. Not too sure why even leaving window wide open the room was still roasting all night.
September 16, 2014
Rated 4.0 out of 5.0 by Musar81 Good stay
Friendly hotel - good service and very good food. Chef and menu excellent. Room a bit cramped and single beds smaller than the norm.
September 13, 2014
Rated 4.0 out of 5.0 by Mr/P Very good food
Went to the races, ideal for what we wanted, I would use again
September 10, 2014
Rated 5.0 out of 5.0 by Philbow49 Excellent location and lovely hotel
Had a great stay (again!). Staff very helpful,good nights' sleep and our breakfast eggs were cooked to order!
September 9, 2014
Rated 5.0 out of 5.0 by unlucky punter Great location for the races
We discovered this hotel in Wolverhampton races about a year ago and this was our second visit.
The Hotel is pretty standard for a Holiday Inn, i.e. a decent room good service and in this case a unique location and a great location if you like horse racing.
September 9, 2014
Rated 1.0 out of 5.0 by PP SOMERSET WORST HOTEL EVER
The room was the most disgusting hotel room that either my family or I have stayed in. Staff were not that helpful in sorting out our concerns, seems like this is a regular occurrence with people staying here. Our booking details were inaccurate but sorted by reception. When we went to our room after check in, the carpets and furniture were like a cross between a building site and a garage workshop. We had to get spare sheets and towels to put on the floor so that we could walk around in our bare feet. The bathroom was grubby and not cleaned properly, e.g urine marks around the toilet, smear marks on the mirror, hair in the plughole. The beds were like planks of wood, indeed the sofa bed we had to use extra duvets on the mattress and towels on the cushioned area to give comfort and cleanliness. The room was very stuffy and smelly, we were unable to open the window due to the sound of a wedding party. The fan (not air conditioned room) was barely adequate to relieve the air flow. We went out until 22.00 looking
for another hotel to stay at without any joy, instead my wife spent money at a supermarket buying cleaning materials so on our return to the room we could do our own cleaning. Just as well as our complaint to reception before we left was not adhered too and it was gone midnight until we were able to settle down. We made complaints that night and in the morning checking out. Only to be told the GM would contact us on Tuesday to apologies and offer refund, 48 hours past the promised time I rang the hotel to enquire where our apology and offer was, only to be told everyone was busy and I would be called back, eventually that happened but not by a member of the management team. A refund has been offered, but I am still waiting for e-mail or verbal apology. To the hotel..........please do not bother contacting me, you have insulted my family and I enough, we would rather sleep in the stables at the racecourse than endure this rundown tired and overdue for a refurbishment hotel. We feel sorry for the staff who must endlessly have to endure apologising to guests. Never ever again!
August 30, 2014
Rated 4.0 out of 5.0 by Cossy3 Excellent room and service
Stayed at this hotel quite frequently and think the rooms and service are excellent.
Public rooms are adequate and breakfast isnt really an enjoyable experience. Making your own tea, coffee and toast isn't great as very often bread, etc. have run out and you have to ask to have it replaced.
August 30, 2014
Rated 4.0 out of 5.0 by MP100 Excellent Staff
Hotel was very clean and tidy with excellent staff interaction overall. The main areas were very clean and presentable, but could do with a little updating.
The room was likewise spotless, but would have benefited from King size bed availability. The light switches on the bedhead are meant to be easily accessible. However, in practice, this means that the pillow can switch on the lights in the middle of the night as one moves!
Food in restaurant unremarkable as is decor. Better suited to breakfast than dinner I feel, although location of hotel on racecourse in lower grade area means its difficult to locate finer dining experience on arrival. OK if hungry I guess.
August 28, 2014