Rated 3.8 out of 5 by 64
Rated 5.0 out of 5.0 by ivorycoast Excellent as always
I enjoyed my stay at the Holiday Inn Wolverhampton. The service was good and the staff helpful and friendly, I would recommend and return to the hotel again.
June 11, 2014
Rated 4.0 out of 5.0 by Holly6523 Good value
Will be happy to use again when in the area better value than others used previously.
June 9, 2014
Rated 3.0 out of 5.0 by no nickname 1 rooms very clean and comfortable, the rest not so good.
over the last 3 weeks i have spent 9 nights at the above holiday inn, the rooms were always clean and comfortable but i,m afraid the rest of the stay i found disappointing. On my first arrival i asked for early morning calls also complimentary paper i received niether, i had to go to reception nearly every day to get my room card swiped this is the last thing i want when i get back to my room at the end of the working day. One morning i had to leave without breakfast 7.15 as cooked meal was not ready. Some evenings in the restaurant although there were 2 waiting on staff one particular waitress was more interested in talking to the racecourse staff than the guests, i will also add the other waitress worked hard. My last morning as i was leaving early (6.00) i was informed i could have a 'breakfast to go' which i booked with reception, again when i got down to reception they said they knew nothing about it, i was offered a muffin.
So i,m sorry to say this particular time i was very disappointed with my stay at this holiday inn.
June 6, 2014
Rated 3.0 out of 5.0 by Jordie31 No cold water
Didn't experience this hotel at their best. We asked for a quiet room when booking and again at reception but despite the hotel not being full we had a room where we could experience the minute detail of next doors activities. In the morning I woke to have a shower but found both hot and cold taps scalding hot. I then noticed a letter under the room door stating that there was problems but we could use the shower in an empty room. We complained but just got told the engineers were trying to fix it. I think customer service skills here could have been better.
May 7, 2014
Rated 5.0 out of 5.0 by minxymoo123! Perfect from the moment we arrived
We have stayed at this hotel several times now,whilst visiting family. Each and every time the welcome has been so warm. The staff are all really friendly and very helpful. The rooms we have stayed in,have all been clean,nicely decorated and fresh. With great views.
I would recommend this hotel for individuals,couples and families. it is ideal for my 5 year old child and myself.
April 23, 2014
Rated 4.0 out of 5.0 by Naldo2 Dated and noisy room with lovely staff
Check in efficient and friendly.
The rooms are old and quite dated although clean.
My evening meal was excellent.
A compressor within the hotel started running well before 05.00 which woke me up.
Breakfast before 07.00 is sparse and no tea or coffee offered.
Checkout although friendly was very slow due to the card payment machine failing.
Even with the negatives I'd stay here again.
April 22, 2014
Rated 5.0 out of 5.0 by russlil service excellent
a very good time was had by all with friendly staff and good food and racing will definite go again
April 15, 2014
Rated 1.0 out of 5.0 by RichK82 Never to be visited again..
Having checked in at midnight, I was greeted by one of the most unhelpful and rude members of staff I have ever come across.
When I booked a room I was told this included free wifi, however I was informed by your receptionist "you're not important enough you'll have to pay"' then when trying to order a we'll deserved beer I waited 10-15 mins for anyone to stay.
The overall customer service in the hotel was awful and made me think if I have a reward card with you and the staff are rude. What are they like with everyone else??
March 28, 2014
Rated 5.0 out of 5.0 by jacip Good adult weekend away.
We stayed here for an evening at the races, location good, parking easy. Room overlooking the parade ring was very nice, had a drink in the bar prior to the race meeting. Great entertainment after the race meeting with a small walk back to the room. all in all a great weekend away if u enjoy the races. Would go again.
March 19, 2014
Rated 3.0 out of 5.0 by SSONTOUR Nice place, shame about the bed
The staff were friendly and efficient, and the facilities generally good - excellent location at the racecourse (we were ther for the racing) and nice to have a view of the parade ring, which meant a quiet night with no traffic noise. Unfortunately we were able to fully appreciate the quiet night as we were awake for much of it due the uncomfortable bed and hard pillows.
March 19, 2014
Rated 5.0 out of 5.0 by Davidd good
staff very friendly, and very helpful
good sized beds
March 17, 2014
Rated 5.0 out of 5.0 by Appia Clean well run hotel
Pleasantly surprised! excellent customer service.......
March 11, 2014
Rated 2.0 out of 5.0 by Baz Staz Wolverhampton
The hotel was dated and looked and felt like a travelodge
The staff were very helpful but I wouldn't chose this hotel again
March 8, 2014
Rated 3.0 out of 5.0 by Whistleblower Needs an update... & breakfast poor!
Have stayed in many Holiday Inn's but first time in a HI Garden Court - I hope this isn't a consistent experience of this derivative of the HI brand! Feel of the hotel is outdated & in need of an update! Room was OK but had an 'old' feel to it. Bathroom was clean & shower was great. Bar area on arrival was full of drunk race-goers from the horse racing that night at the adjacent Wolverhampton track. Welcomed as a Gold IHG member & staff overall were very good. Breakfast, whilst conveniently timed thru' to 11.30am at weekends, was poorly presented & of poor quality! The hot plates/lamps don't keep food hot #beans for beans on toast were cold!!# & the sausages were just 'fat in plastic' & greasy having been swimming in grease under the 'cold lamps' - totally inedible!!! Whole breakfast 'experience' needs looking at by the hotel as not up to the IHG/Holiday Inn standards re: the family of brands. In all, there are better hotel alternatives with IHG in the area & I would not stay here again soon.
March 6, 2014
Rated 4.0 out of 5.0 by SIR BUCKY Okay hotel but Gym??
I was warmly welcomed at reception.. Nothing special as seen but some other holiday inn hotels but okay. The room was nicely decorated with good temperature controls. I like hotels with gyms as This gives me a good excuse for a hearty breakfast. However the gym left alot to be desired. I struggled to find the Gym via a freezing passageway that was virtually unlit. there was one read old and very loud excercise bike that was being used. So i had to return later. you would think for a hotel that size they could have had a better gym with a more modern bike not so loud. i would suggest at least 2 bikes. Withstanding my keeness for just 60 minutes of excercise the breakfast was tasty and with a good selection. not a problem to park. So i will recommend a stay for those who do not use the gym
February 28, 2014
Rated 5.0 out of 5.0 by Gordon 59 Food and beverage
Drinks service and quality very good. Breakfast was good. Evening meal was overpriced for the poor quality of the food. Would not have an evening meal again unless quality improves
February 27, 2014
Rated 5.0 out of 5.0 by john boy great service, nice staff nothing to much trouble
would and have already recommended you to our friends,will come again
Racing, Food,Drink, Nice, BRILLIANT
February 25, 2014
Rated 4.0 out of 5.0 by Nick M best staff
The staff, at this hotel, are some of the best I have ever encountered. All were very friendly and helpful. Anyone of the people I met would have stood out in any other hotel the food is also very good quality, variety and value. The only negative is that the rooms could do with an update
January 8, 2014
Rated 4.0 out of 5.0 Great reception staff
Nice clean and tidy place,
Fab view over the racing
stay in Holiday inns all the time, this was really nice.
January 8, 2014
Rated 5.0 out of 5.0 by Kevo1951 Excellent value for money.
We will not hesitate to use you again in the future.
December 19, 2013
Rated 5.0 out of 5.0 by Robbo67 Great location
Brilliant time at the floodlit horse racing. Had a great room overlooking the Parade Ring!
December 12, 2013
Rated 5.0 out of 5.0 by Trehopkyn01 Missing Points
I took 7 rooms for myself and my family but cannot seem to get my reward points, very annoying.
December 4, 2013
Rated 4.0 out of 5.0 by DMDFOREST Regular Guest
Having first stayed here a few years back, when I was put on a project in Wolverhampton it was my first choice hotel.
I have spent 3 nights a week there for the last 5 months on average, the staff are friendly. Less then 1 miles fron the central of Wolverhampton and loads of parking!.
November 28, 2013
Rated 4.0 out of 5.0 by Lauren21 Couldn't see that Parade Ring through the dirty windows!
I recently stayed with my partners on a trip to the races. I booked a parade view ring room as i thought it would be a nice treat! The hotel locations is great for the races and the hotel itself is nice and clean. However, we could not see the parade ring as the windows were filthy!! How can you advertise a parade ring view room when you are unable to see through the window?!
November 19, 2013
Rated 5.0 out of 5.0 by hollie0813 great room great stay!!!!!
myself and hubby enjoyed a fantastic anniversary treat staying here. booked a stay and racecourse entrance package which was a real treat! hotel is spotlessly clean and the staff are very helpful and friendly! the rooms are spacious and very comfortable! a beautiful meal was had in the parade restaurant and the breakfast the next morning was as equally scrummy! thank you for a very pleasant rare night away from the kids!
November 6, 2013
Rated 5.0 out of 5.0 by Captain52 Great stay
Excellent, clean hotel close to the city centre with caring and polite staff. Clean and spacious room with well equipt bathroom. Alcohol was reasonably priced at the bar...really enjoyed out stay.
November 6, 2013
Rated 3.0 out of 5.0 by rd19 had to pay for my breakfast which was cold
Had to bay 13.60 for my breakfast which was cold.
I never pay for breakfast at any other Holiday Inn but this one.
I am a platinum holder and treated excellently by the staff - they are fantastic.
November 2, 2013
Rated 5.0 out of 5.0 by eliz18 really enjoyable night at the races
Room was comfortable and had all that we needed with a great view of the show ring. staff at the restaurant were extremely helpful and welcoming. It was great to be able to move around in-between meal courses and have access to all areas.
The package was excellent value for money.
November 1, 2013
Rated 1.0 out of 5.0 by RichGent Horrendous!
I always stay in a Holiday Inn when away on business - this hotel is by far the worst Holiday Inn I have ever stayed in.
It's like walking into a hotel back in the 1980's, a lot of money needs to be spent to bring it up to date.
The bedrooms are shocking, the restaurant is basic and not at all comfortable, the restaurant is very limited and again uncomfortable.
I found some of the staff rude, especially one person at breakfast time! If you asked her for anything it was far too much trouble and she would scurry off in a huff.
I definitely won't be staying here again.
October 28, 2013
Rated 5.0 out of 5.0 by steelcamel1 a good experience
Had pleasant one night stay recently.All staff friendly and helpful.Room clean and comfortable.Excellent breakfast.would happily recommend.
October 24, 2013