Rated 3.9 out of 5 by 84
Rated 4.0 out of 5.0 by Musar81 Good stay
Friendly hotel - good service and very good food. Chef and menu excellent. Room a bit cramped and single beds smaller than the norm.
September 13, 2014
Rated 4.0 out of 5.0 by Mr/P Very good food
Went to the races, ideal for what we wanted, I would use again
September 10, 2014
Rated 5.0 out of 5.0 by Philbow49 Excellent location and lovely hotel
Had a great stay (again!). Staff very helpful,good nights' sleep and our breakfast eggs were cooked to order!
September 9, 2014
Rated 5.0 out of 5.0 by unlucky punter Great location for the races
We discovered this hotel in Wolverhampton races about a year ago and this was our second visit.
The Hotel is pretty standard for a Holiday Inn, i.e. a decent room good service and in this case a unique location and a great location if you like horse racing.
September 9, 2014
Rated 1.0 out of 5.0 by PP SOMERSET WORST HOTEL EVER
The room was the most disgusting hotel room that either my family or I have stayed in. Staff were not that helpful in sorting out our concerns, seems like this is a regular occurrence with people staying here. Our booking details were inaccurate but sorted by reception. When we went to our room after check in, the carpets and furniture were like a cross between a building site and a garage workshop. We had to get spare sheets and towels to put on the floor so that we could walk around in our bare feet. The bathroom was grubby and not cleaned properly, e.g urine marks around the toilet, smear marks on the mirror, hair in the plughole. The beds were like planks of wood, indeed the sofa bed we had to use extra duvets on the mattress and towels on the cushioned area to give comfort and cleanliness. The room was very stuffy and smelly, we were unable to open the window due to the sound of a wedding party. The fan (not air conditioned room) was barely adequate to relieve the air flow. We went out until 22.00 looking
for another hotel to stay at without any joy, instead my wife spent money at a supermarket buying cleaning materials so on our return to the room we could do our own cleaning. Just as well as our complaint to reception before we left was not adhered too and it was gone midnight until we were able to settle down. We made complaints that night and in the morning checking out. Only to be told the GM would contact us on Tuesday to apologies and offer refund, 48 hours past the promised time I rang the hotel to enquire where our apology and offer was, only to be told everyone was busy and I would be called back, eventually that happened but not by a member of the management team. A refund has been offered, but I am still waiting for e-mail or verbal apology. To the hotel..........please do not bother contacting me, you have insulted my family and I enough, we would rather sleep in the stables at the racecourse than endure this rundown tired and overdue for a refurbishment hotel. We feel sorry for the staff who must endlessly have to endure apologising to guests. Never ever again!
August 30, 2014
Rated 4.0 out of 5.0 by Cossy3 Excellent room and service
Stayed at this hotel quite frequently and think the rooms and service are excellent.
Public rooms are adequate and breakfast isnt really an enjoyable experience. Making your own tea, coffee and toast isn't great as very often bread, etc. have run out and you have to ask to have it replaced.
August 30, 2014
Rated 4.0 out of 5.0 by MP100 Excellent Staff
Hotel was very clean and tidy with excellent staff interaction overall. The main areas were very clean and presentable, but could do with a little updating.
The room was likewise spotless, but would have benefited from King size bed availability. The light switches on the bedhead are meant to be easily accessible. However, in practice, this means that the pillow can switch on the lights in the middle of the night as one moves!
Food in restaurant unremarkable as is decor. Better suited to breakfast than dinner I feel, although location of hotel on racecourse in lower grade area means its difficult to locate finer dining experience on arrival. OK if hungry I guess.
August 28, 2014
Rated 5.0 out of 5.0 by August 2000 A night at the Races
We stayed at the hotel after a night at the races and it was our wedding anniversary. Very enjoyable experience and would recommend to others
August 24, 2014
Rated 5.0 out of 5.0 by Exewater Comfortable
Having stayed at this hotel on a number of occasions I can recommend as being a comfortable hotel with very good staff.
The rooms are clean, possibly in need of better TV and some furniture updates, never the less very clean and comfortable.
The food quality is very high as is the standard of service.
Well worth a stay.
August 14, 2014
Rated 2.0 out of 5.0 by Bulldog. Wolverhampton
The staff where great on all levels, just the rooms need up dating ASAP walls marked skirting boards dirty it was a hot night I had a fan thank you but I had to open the window and I could here the AC units all night for the office downstairs. Hey one night stay ok.
August 11, 2014
Rated 3.0 out of 5.0 by Pcorrie Ok but not great
Hot rooms, no air-con.
Some issues with taps during my 4 week's stay, resolved when I pointed it out.
The gym is a multigym with one rowing machine and a static bike in a windowless and airless room - not good
Fast wifi, but only allowed 1 device, I've got an iPad and iPhone.
Food and restaurant staff are the best bit, specials at dinner every night so plenty of variety.
Breakfast not so good.
Still in the area, trying Telford.
August 4, 2014
Rated 3.0 out of 5.0 by Pcorrie The food is the best bit
As a long stayer in hotels it's always the food that gets to me first.
I like the specials.
I have stayed here for almost a month and not eaten the same thing twice.
The staff in the restaurant are nice.
Rooms have been uncomfortably hot...no air-con
July 21, 2014
Rated 2.0 out of 5.0 by Lessthantotallyimpressed Not for the faint hearted
I had seen this hotel many times in the past and eventually got to stay there, on business. The Reception area and bar have the atmosphere of a deserted railway waiting room. The staff were friendly and helpful and the room was OK but it was incredibly hot - with just a noisy fan to try and make it bearable. There was a great deal of noise from an air conditioning duct under my bedroom window - and from comings and goings in the car park ALL through the night. Pig-ignorant guests held loud conversations in the corridor at 2.45 am and later. All in all it is an experience I would like to forget.
July 16, 2014
Rated 4.0 out of 5.0 by Directorman Good setting, comfortable, quiet.
The setting at te Racecourse is good and very quiet , assisting with a comfortable stay.
The big problem is service at breakfast, where there is no offer of drinks and the self-service options are not very clear.
July 11, 2014
Rated 3.0 out of 5.0 by Jaxious123 Admirable staff
Staff at this hotel are fantastic, very helpful and polite. We would stay here again because of the convenience when we are there for business purposes. Rooms are satisfactory but rooms and bathrooms could do with some updating and deep cleaning.
July 10, 2014
Rated 4.0 out of 5.0 by Starla29 Very Comfortable bed
The reception was very welcoming, lovely quiet comfortable room. Fantastic power shower, overall a very pleasant stay :)
July 9, 2014
Rated 1.0 out of 5.0 by Didi59 Extremely service by untrained and none qualified staff
Poor service in restaurant with untrained staff and poor gym facilities
July 7, 2014
Rated 4.0 out of 5.0 by jill21 friendly staff
Food in restaurant during breakfast and also for dinner was not good value for money. At dinner we were the only ones in the restaurant. Breakfast was expensive at £13.50, with only scrambled egg on offer with the cooked breakfast.
July 3, 2014
Rated 5.0 out of 5.0 by firework99 Holiday
We had a good time at the hotel, it is in a quiet location and easy to find. The room was clean and comfortable, On ocassion people smoked below the window but this did not give a problem. Breakfast was good and well presented.
June 15, 2014
Rated 2.0 out of 5.0 by Mally73 Dont stay here if the weather is warm
I stayed in June 2014, the weather was warm but the room was very hot late evening it was 26.6 degrees. In the morning at 6.30 am it was 28.8 degrees. I couldnt sleep, when mentioned to reception on check out I was told yes other guest have mentioned it but it was a warm night. NOT GOOD ENOUGH.
Breakfast was just about edable as well
I stay in Holiday Inn 's regularly for business and this is by far the worse one.
June 13, 2014
Rated 5.0 out of 5.0 by ivorycoast Excellent as always
I enjoyed my stay at the Holiday Inn Wolverhampton. The service was good and the staff helpful and friendly, I would recommend and return to the hotel again.
June 11, 2014
Rated 4.0 out of 5.0 by Holly6523 Good value
Will be happy to use again when in the area better value than others used previously.
June 9, 2014
Rated 3.0 out of 5.0 by no nickname 1 rooms very clean and comfortable, the rest not so good.
over the last 3 weeks i have spent 9 nights at the above holiday inn, the rooms were always clean and comfortable but i,m afraid the rest of the stay i found disappointing. On my first arrival i asked for early morning calls also complimentary paper i received niether, i had to go to reception nearly every day to get my room card swiped this is the last thing i want when i get back to my room at the end of the working day. One morning i had to leave without breakfast 7.15 as cooked meal was not ready. Some evenings in the restaurant although there were 2 waiting on staff one particular waitress was more interested in talking to the racecourse staff than the guests, i will also add the other waitress worked hard. My last morning as i was leaving early (6.00) i was informed i could have a 'breakfast to go' which i booked with reception, again when i got down to reception they said they knew nothing about it, i was offered a muffin.
So i,m sorry to say this particular time i was very disappointed with my stay at this holiday inn.
June 6, 2014
Rated 3.0 out of 5.0 by Jordie31 No cold water
Didn't experience this hotel at their best. We asked for a quiet room when booking and again at reception but despite the hotel not being full we had a room where we could experience the minute detail of next doors activities. In the morning I woke to have a shower but found both hot and cold taps scalding hot. I then noticed a letter under the room door stating that there was problems but we could use the shower in an empty room. We complained but just got told the engineers were trying to fix it. I think customer service skills here could have been better.
May 7, 2014
Rated 5.0 out of 5.0 by minxymoo123! Perfect from the moment we arrived
We have stayed at this hotel several times now,whilst visiting family. Each and every time the welcome has been so warm. The staff are all really friendly and very helpful. The rooms we have stayed in,have all been clean,nicely decorated and fresh. With great views.
I would recommend this hotel for individuals,couples and families. it is ideal for my 5 year old child and myself.
April 23, 2014
Rated 4.0 out of 5.0 by Naldo2 Dated and noisy room with lovely staff
Check in efficient and friendly.
The rooms are old and quite dated although clean.
My evening meal was excellent.
A compressor within the hotel started running well before 05.00 which woke me up.
Breakfast before 07.00 is sparse and no tea or coffee offered.
Checkout although friendly was very slow due to the card payment machine failing.
Even with the negatives I'd stay here again.
April 22, 2014
Rated 5.0 out of 5.0 by russlil service excellent
a very good time was had by all with friendly staff and good food and racing will definite go again
April 15, 2014
Rated 1.0 out of 5.0 by RichK82 Never to be visited again..
Having checked in at midnight, I was greeted by one of the most unhelpful and rude members of staff I have ever come across.
When I booked a room I was told this included free wifi, however I was informed by your receptionist "you're not important enough you'll have to pay"' then when trying to order a we'll deserved beer I waited 10-15 mins for anyone to stay.
The overall customer service in the hotel was awful and made me think if I have a reward card with you and the staff are rude. What are they like with everyone else??
March 28, 2014
Rated 5.0 out of 5.0 by jacip Good adult weekend away.
We stayed here for an evening at the races, location good, parking easy. Room overlooking the parade ring was very nice, had a drink in the bar prior to the race meeting. Great entertainment after the race meeting with a small walk back to the room. all in all a great weekend away if u enjoy the races. Would go again.
March 19, 2014
Rated 3.0 out of 5.0 by SSONTOUR Nice place, shame about the bed
The staff were friendly and efficient, and the facilities generally good - excellent location at the racecourse (we were ther for the racing) and nice to have a view of the parade ring, which meant a quiet night with no traffic noise. Unfortunately we were able to fully appreciate the quiet night as we were awake for much of it due the uncomfortable bed and hard pillows.
March 19, 2014