Rated 3.8 out of 5 by 303
Rated 5.0 out of 5.0 by weex35 Stayed 9th May - Outstanding Service
On the way home from a business trip, we decided last minute to stay over and break up the journey. Booked 15 minutes before arriving so didn't expect much.
Room was tired, bathroom mouldy from what appeared a leak from above. Heating in room didn't work. Overall it was still a higher standard than i'd expect at the nearest budget hotel which we had priced and was more expensive.
Ordered room service, two burgers, they did inform us it would be about 45 minutes. After an hour, it arrived but only one burger. We informed the member of staff and the manager came back.
What happened next was probably the best response and experience i've ever had with any Holiday Inn or IHG Group hotel.
The manager was fantastic, sorted a replacement burger very fast, explained hotel was full and we had last room, organised a temporary heater. He couldn't have been more helpful and I just wish I had got his name to commend him here, hopefully someone at Holiday Inn which check staff rota for 9th May and sort that out??
July 20, 2014
Rated 1.0 out of 5.0 by jolly hockeysticks Worst Holiday Inn
I arrived to hear someone complaining about their room, which I ignored thinking that happens sometimes. My room was clean and everything looked nice but the tv would only stay on for a few minutes before turning itself off. I wasn't too worried because it was late and I thought I would just have a shower and go to bed. The shower didn't work either! After much messing about, I finally managed to get some water but it was only tepid.
In the morning I mentioned the problems at reception and the response was a shrug and the comment that they would add it to the list!
I will not be staying there again!
July 16, 2014
Rated 5.0 out of 5.0 by JuliaR Business or Leisure
I have stayed here on business and leisure.
A very professional and friendly staff who always make you so very welcome.
I would like to mention 2 particular staff who always meet you with a smile and a genuine passion for great service
Victoria and Nathan
July 14, 2014
Rated 5.0 out of 5.0 by Where Great Deal
Always stay at Holiday Inns when in GB. This one rates among the best we have used. Staff were really great. The only thing that was disappointing was that the mushy peas were liquid (so nothing big). Well placed for the M6 motorway, car park is at the edge of the motorway, but once in the hotel no noise from it.
July 13, 2014
Rated 1.0 out of 5.0 by Morgaine What else could go wrong?
This was our first time staying at this hotel and it was quite the experience! We should've been warned of things to come when, upon check-in, we were informed the room key machine was not working, so there was a queue of guests waiting at the front desk to be escorted to their rooms by staff in order to be let in. This happened each time you had to leave your room. The key machine wasn't working the whole time we were there, and judging by how important it is and how inconvenient it was for everyone involved, they might have had a spare machine to use?
The room was very nice, but air conditioning in one side of the hotel was not working, so quite hot in the room.
Then, after a very long day of travel, we went to the lounge to get some dinner, only to be told that the wait for food would be over an hour as they had 3 different functions going on in the hotel and the functions were being served first. We were offered brochures for take-away pizza.
I think that functions are an extra income for the hotels and should not be to the detriment of paying room guests. We decided to pass the time before dinner by going for a swim, only to be told the pool was closed due to the problem with key card entry.
By this time we were more than a little fed-up with the whole situation, decided to skip any dinner and wait until breakfast. Asked for 2 of the discounted breakfast vouchers and were told by receptionist she would add them to our account straight away. You guessed it, after a very mediocre breakfast (compared to many other Holiday Inns).. we were charged the full 27 pounds for 2 breakfasts on our bill. We had to dispute the charge, saying we had ordered the coupons the night before, had been assured they would be posted to our account..
I think with all of the problems the hotel had going on, and all of the experiences we had while while there, something should have been done as compensation, but nothing was offered.
To be fair, the receptionist on the first night was very friendly, even through her very stressful situations.
July 12, 2014
Rated 4.0 out of 5.0 by Snowyj40 Holiday inn Walsall
On checking into the hotel the staff were busy dealing with a school prom and it took time to check in.
On arriving in the room it was found to have faulty air conditioning unit. I telephoned reception and raised the issue. The manager said he would send up maintenance to fix the problem. After waiting approximately 2 hours and numerous phone calls to reception, I decided to go to the front desk and find out what is going on as it was now midnight and we had been travelling all day from scotland.
on arrival at reception the duty manager had changed over and no information had been passed on so we were back to square one.
The manager told us that they did not have any maintenance on during the night period,so we had basically been lied to by the previous manger. We were offered a room change the next day,which we accepted and complimentary breakfast for the duration of our stay.
due to the function the previous night breakfast was to be honest dire ,all the food was cold and inedible.
I do not recommend staying at this holiday inn
July 9, 2014
Rated 5.0 out of 5.0 by Indie71 Comfortable and great service
Brilliant service and a very comfortable hotel to stay in!
July 9, 2014
Rated 5.0 out of 5.0 by cally10 Peace and quiet
This hotel provides a very quiet nights sleep because of the comfortable bed and pillows and no road noise!
July 6, 2014
Rated 5.0 out of 5.0 by pedro9997 outstanding
Very quick check in ,friendly staff ,lovely spacious room ,very clean and tidy. evening meal was very fulfilling with service second to none.Breakfast was buffet style with plenty of lovely food available.i had an english breakfast and it certainly set me up for the day..on this occasion i could find no critisism or fault at all. thank you
July 3, 2014
Rated 4.0 out of 5.0 by SusanM Lovely room, good location, excellent value
Stayed weekend of June 27th for 2 nights. Had pre booked at very good rate and had upgrade to executive room. I had asked for sofa bed to be made up as I have difficulties sleeping and didn't want to disturb my husband - this was done. Friendly welcome at check in, great location as we were visiting family in area. The breakfast service on both mornings (Saturday and Sunday) was disappointing - no fresh tea or coffee, just made up in jugs, and the staff were in weekend mode - not really bothered about guests - I wonder if they are like this during the week with business residents? Having said that, we will definitely come back as the special pre paid rate was VERY attractive! Our room was very clean and comfortable and quiet as it was at back of hotel ( room 228 )
July 3, 2014
Rated 1.0 out of 5.0 by roxymagic Awful Hotel
As per my complaint! I`m still waiting for you to get back to me before I complain to your CEO!!!
July 2, 2014
Rated 5.0 out of 5.0 by Athletic Simon Athletics British Champs stay
Great stay in Holiday Inn J10; nice staff good rooms excellent dinner in the restaurant. Shame about the toaster queue's for breakfast - relaly need a bigger better toaster!
July 2, 2014
Rated 1.0 out of 5.0 by gkb13 Holiday inn J10
Management and staff are friendly enough but often not really on the ball.
June 29, 2014
Rated 5.0 out of 5.0 by cumbria al excellent staff
very impressed everything was so good. would stay here again a hidden gem.location so central for area attractions.
June 24, 2014
Rated 5.0 out of 5.0 by pedro8970 great service
Excellent service great surroundings always a pleasure to stay here.staff make you feel very welcome.
June 22, 2014
Rated 5.0 out of 5.0 by Frankbuster Excellent Night
This was my first visit to the Walsall area in over 30 years. My stay at the Holiday Inn (be only one night) was an excellent experience helped by the friendly and helpful staff at the Holiday Inn.
June 21, 2014
Rated 5.0 out of 5.0 by Sonia1406 Absolutely amazing!!!!
Loved it had such an incredible stay, would definitely reccomend!
June 19, 2014
Rated 5.0 out of 5.0 Aliwal BBQ
Another excellent experience in Walsall. I organised this event with the fantastic support of Claire , nothing is too much trouble for Claire as she attempts to match her customers aspirations. Vicky on Reception was great, greeted guests with a smile and a warm welcome, full of confidence, she dealt with minor issues brilliantly and without any fuss. Andrew led the event team, he is professional, approachable and flexible and also ensured all guests had a great night. Highlight of the night was the BBQ, Master Chef briefed me brilliantly on how the BBQ would be cooked and served, and we were not let down. Food and its presentation was outstanding. I would highly recommend anybody to eat at this hotel. I have now attended a Dinner and a BBQ at this hotel and the staff can not be faulted. Yes, If you wanted you could find fault but the Staff make every attempt to please and try to ensure guests have a pleasurable experience. Thank you again, we'll be back !
June 18, 2014
Rated 5.0 out of 5.0 by BOOTSY71 fantastic stay
Staff were very friendly and welcoming. The rooms were very clean. Would recommend to anyone
June 18, 2014
Rated 4.0 out of 5.0 by alice318 Friendly helpful on reception
This is one of the better of the Holiday Inns we have stayed in as it benefits from a great restaurant and swimming pool etc. It does however get very busy as there tends to be weddings here most saturdays and sometimes 2 at once! When this happens they appear far too short staffed and standards slip however this would not put me off booking again
June 7, 2014
Rated 5.0 out of 5.0 by pedro8970 outstanding
Never fails to deliver .could not fault room or service .must thank sian for outstanding customer service. This place is definetly my prefered base when im in walsall
June 6, 2014
Rated 1.0 out of 5.0 by KP04 Disapointing Stay
Hotel has changed alot over the past 6 months sadly not as good as before. Disapointing Stay
June 6, 2014
Rated 4.0 out of 5.0 by lochu12 Great customer attention/service
Having arrived after a long drive, we found the room we booked was not as per the description. We spoke to the duty manager who was very polite and accommodating, given that there was a wedding reception taking place and he was understandably under pressure.
The outcome was we had an enjoyable stay because of the great staff and management attention.
June 6, 2014
Rated 5.0 out of 5.0 by Review29 Comfortable bed and excellent front desk service
On our arrival we were greeted by an extremely friendly lady and gentleman. They were super, offered us complimentary tea or coffee and couldn't have done anymore. The room is excellent, clean, tidy, fresh and spacious. There was an issue with the TV working which was sorted asap. There is a pool, which is small, but enables relaxation. Rooms are not topped up with water/tea/coffee each day which was the only, if, negative I would have. A great experience for a great price! Highly recommended.
June 6, 2014
Rated 5.0 out of 5.0 by Andrew34 Great hotel
Great Hotel. By far the best welcome I have had. Staff are Great.
June 2, 2014
Rated 5.0 out of 5.0 by andyc07 Weekend Away
Had a lovely stay clean friendly staff good food and great value for miney
May 28, 2014
Rated 5.0 out of 5.0 by EmyM28 Everything Excellent, wouldn't stay anywhere else
I have stayed here multiple times and can honestly say it is one of the best hotels I have ever stayed in.
Upon check in the service was absolutely excellent (once we were upgraded free of charge to an executive suite due to a internet booking error!) and staff are friendly, helpful and sincere. Too often with large hotel chains the service seems forced and false, but that is not the case with this hotel. Last time I was checked in by Alex (I think!) who was very polite and charming. The attitude of the staff really does make a difference, especially to a young woman travelling alone, I instantly felt comfortable and at ease.
Every room I have stayed in has been immaculately clean, modern and comfortable. I have stayed in 5 star hotels for triple the cost that do not even come close to this hotel.
Highly recommended, excellent staff and the best nights sleep I've had in ages.
May 28, 2014
Rated 5.0 out of 5.0 by pedro8970 great hotel
Well maintained bright hotel.lovely garden areA hard to believe your next to the motorway.food was excellent and staff could not do enough to help .so very friendly.i will be stpping here again when im in the area.
May 27, 2014
Rated 5.0 out of 5.0 by may17 excellent hotel
Excellent hotel with great facilities and good clean rooms however the drinks at the bar were expensive
May 21, 2014
Rated 3.0 out of 5.0 by philgeespaintbrush Not too good.
Maybe my understanding is wrong, but I thought Holiday Inn was suposed to be slightly better than Holiday inn express. Having stayed in an "express" the night before, I can tell you it was not on this ocasion.
Mould on bathroom ceiling is never a good sign, although rest of room was fine. Problem was location, room on ground floor got lots of passing traffic, doors slamming and a wafer thin door on my room resullted in lots of noise and a poor nights sleep, and Iam a heavy sleeper.
Restaurant was set up as a temporary affair due to event at hotel, staff whilst pleasant appeared poorly trained and could offer only one type of red wine??
I would drive past this hotel to get to an " Express".
May 19, 2014