Rated 4.2 out of 5 by 194
Rated 3.0 out of 5.0 by just a barnsley lad avoid the basement!!
whilst the room comfort and hotel were as you would expect from a Holiday Inn, when checking in ask to be moved if given a room on floor 1 which is a basement round the back overlooking the bins and has a noisy staff entrance
September 15, 2014
Rated 4.0 out of 5.0 by offshorebill Older is better
As this is not a new build,it retains some nice features,please don't change it.
Front desk staff need to be better trained
September 14, 2014
Rated 5.0 out of 5.0 by Don 80 Well up to expected standard for Holiday Inn
Picked this Hotel because of it's easy access on the road we were actually traveling on. Found it to be well up to the standards we have grown to expect from the Holiday Inn group. A minor problem with our room was dealt with promptly, and the staff insisted we move to another room just in case the problem returned during the night.
Breakfast was of the usual high standard; a nice touch was the provision of high quality preserves.
All in all a comfortable and relaxing stay to break a long journey. Can recommend.
September 14, 2014
Rated 5.0 out of 5.0 by maxmia Enormous bed and unusually large spacious bedroom
Very comfortable room, lot larger than expected. Friendly staff and good facilities, would definitely return to this hotel.
September 3, 2014
Rated 1.0 out of 5.0 by cab810 comfortable room
The room service was poor. The member of staff I spoke to didn't seem to know the room service menu and I was asked to spell items. I was told it would take 30 minutes. After 50 minutes I rang again and was told that she would enquire. After an hour and fifty minutes, I rang and only then were we told that the chef had rung in sick and it was chaotic. I said that if the food did not arrive in ten minutes, I would speak to the duty manager. I was told I was welcome to do so.When the food arrived, the salad was not the one we had ordered and the chicken was dry.We sent the salad back.Had we been told that there were problems and delays with room service we would have been able to eat elsewhere. Breakfast was chaotic and crowded, the service was poorly organised and managed. The service fell far below our expectations for a Holiday Inn. We stay in Holiday Inn frequently and are usually pleased. When the hotel is busy , staff need to continue to give a high level of service to guests.
August 31, 2014
Rated 4.0 out of 5.0 by jpkc Good one-night stay but problem with a wedding
The hotel seemed unable to provide a good food service for other customers while the restaurant was occupied by a wedding party. This may be inevitable but we were not explicitly warned at reception, although, looking back, the receptionist seemed keen to recommend us to use room service.
August 29, 2014
Rated 5.0 out of 5.0 by HBomb33 Excellent facilities in a great lcation
My stay at Holiday Inn Bromsgrove was fantastic and very relaxing. The location is delightful and the rooms were great. I very much enjoyed breakfast, the bar and th swimming pool, sauna and jacuzzi. The only downfall was theservice and food in the restaurant for dinner. Otherwise a fantastic stay!
August 27, 2014
Rated 4.0 out of 5.0 by leab33 Wedding Stay
Hotel was welcoming although they did try charging me extra than originally quoted on my reservation.
Breakfast the following morning was usual cooked breakfast only they always seemed to be short on one item eggs, bacon, sausage, hash brown, milk.
Upon returning home from a break which included the 2night stay here I found they had taken 2 payments for the room out of my account leaving me overdrawn
August 27, 2014