Rated 4.1 out of 5 by 277
Rated 2.0 out of 5.0 by trev1995 Excuses Excuses and Excuses
Check in was great so my expectations were raised, however the wifi was poor and this is when the excuses started - 1) oh its been bad for some time and there is nothing we can do
OK so that told me
Got up for an early start and was informed breakfast began at 6.30am so due to my tight schedule I decided I could fit it in
Arrived just after 6.30 to be told that the hot food wasn't ready apart from the bacon. Everything came out by 6.50 which wasn't great for
If you advertise breakfast to begin at 6.30 then there is no excuse for it to not be fully set up at that time. Surely you must have a plan and routine to get things ready by this point as you do it every day. Very poor service.
I assume you will apologise and give the standard reply about hoping I will come back
Don't bother with that reply as I wont be
April 25, 2015
Rated 5.0 out of 5.0 by Moladets Attentive, friendly and efficient staff
Had a great stay on a short business trip. Hotel very clean and tidy. Staff were efficient at check in and check out.
April 25, 2015
Rated 4.0 out of 5.0 by chocolatechip noise in bedroom
room faced motorway and had ventilation fans adjacent needing to keep windows closed
April 22, 2015
Rated 3.0 out of 5.0 by gingergal uncomfortable camp bed
Staff were the most friendly in any hotel I've stayed in. They were all extremely smiley and kind.A very friendly hotel with a lovely atmosphere. However,
the camp bed was very uncomfortable. this was a shame as it effected my rest and something that I feel should be rectified.
April 15, 2015
Rated 5.0 out of 5.0 by LizzieSL Clean and comfortable with friendly staff
This Holiday Inn is perfectly pleasant and good value for money.
The only thing I would change is to increase the number of radio stations available via the TV in the room.
April 15, 2015
Rated 1.0 out of 5.0 by greg2115 Rudderless Hotel
I basically spend Mon-Fri away on business using hotel accommodation and have done so for 10 years.
Through the years I have stuck with the Holiday Inn chain as it has in general been of good value
April 13, 2015
Rated 1.0 out of 5.0 by Nick M do not stay
The hotel looks good, but the service does not match the appearance. I am a platinum member and had to get the young lady to check 3 times that there was a room available for an upgrade, as she said that here was not, but the web said there was. Room was good except door latch would not lock. No paper for me in the morning, despite ordering one.
Dinner service was the worst I have ever come across. I saw at least 4 couples complain. People coming in as a group, after I had ordered gt served before me. Had to chase for everything.
,No manager available at 09:00 and had just arrived at 10:00 when I checked out. The lady on reception who checked me out was very good as was breakfast. I complained to help improve the hotel. \I very rarely complain and praise far more than I ever complain. But despite the young lady taking my mobile number, the manager did not contact me and still hasn't. Not a good experience.
April 12, 2015
Rated 4.0 out of 5.0 by qwas friendly attentive staff
A great stay made that way by the helpful friendly staff. They could not have done anymore to ensure my stay was anything but good!
April 10, 2015