Rated 4.2 out of 5 by 185
Rated 5.0 out of 5.0 by Libby27 Lovely place!
Really pleasant setting, friendly and attentive staff, comfortable room and fantastic breakfast buffet. Swimming pool an added bonus.
August 26, 2014
Rated 3.0 out of 5.0 by simoncm Bad Restaurant Experience for Dinner only
During my stay at the Bromsgrove Holiday Inn we encountered poor service during the evening meal. 45mins wait for drinks after the order followed by chase up by us on the starter order. Had to wait up to 90 mins for the main course, which was not to my expectations. The general atmosphere in the restaurant was very tense with many customers complaining about the wait and level of service in teh restaurant. There appeared to be lack of leadership within the restaurant with staff near running about in a confused state. Probably the worst experienec my wife and I have had in a restaurant - Fawlty Towers comes to mind.
The Hotel Manager did have a meeting with us the next morning and dealt with our complaints very well. We were assured that there would be an investigation of the food service and standards would be greatly improved over the next few months. We will consider another visit maybe in 6 months to see what improvements have been implemented; having given the benefit of the doubt due to the Hotel chain had recently been taken over and the Hotel Manager
August 26, 2014
Rated 4.0 out of 5.0 Great Value
We stayed here under the 4 nights for 3. We were very happy with our stay and would certainly come again.
It was a great base for the town centre, the park (1/2 mile away), Cadbury World, West Midlands Safari and Birmingham Great Park.
I would recommend a couple of improvements, the restaurant was a little tired, the bathroom also, and the bar was rather expensive.
To make this a better family friendly hotel it would be great if you had a small outdoor play area for the children.
August 23, 2014