Rated 3.0 out of 5.0 by Lizzybib Would stay again
We have stayed here several times and it has always been a nice place. Reasonable and close to family and shopping. Our last visit wasn't the greatest - there was no tissue paper in the bathroom, light bub was burned out in desk lamp and our reservation indicated a sleep number bed which turned out to be a basic king size bed. The room was clean and service was very nice. We will stay again, but felt the items listed above needed attention.
May 16, 2013
Rated 3.0 out of 5.0 by notsatisfied123 Staff not helpful
Convienient location but the staff was not very helpful with anything that was asked for. I'll find a different hotel next time I need to stay in the area
May 16, 2013
Rated 3.0 out of 5.0 by MamaFromMI Not what we expected
We were part of a wedding party that had a block of rooms available. However, the "special wedding rate" that we were given was $20 more than that online rate for the same non-smoking, one king, sleep number bed room. We cancelled the "special wedding rate" reservation and booked online for the cheaper rate.
When we arrived at the hotel, there was only one employee at the front desk, and he was helping another very needy customer who apparently had not made a reservation. He was doing a great job of thoroughly describing each room to this customer, who couldn't decide which room to book. Great customer service, but when I was pressed for time and just wanted to check in, it was a huge waste of time.
Upon entering our room, it had previously been a smoking room and smelled like it. We weren't thrilled as we have an asthmatic toddler. However, we were pressed for time to change and go to the rehearsal for the wedding so we did not have time to complain or ask for another room. We were grateful we had brought an air cleaner with us. It didn't really help much with the smell, but the toddler did not have an asthma attack.
After we got back to the room after the rehearsal dinner, the toddler was sleepy and cranky, so we decided just to go to bed and at that point discovered we were not given the sleep number bed we were supposed to have. The bed we had was rather firm and uncomfortable.
We did use the hotel restaurant for breakfast one morning of our stay. I wasn't feeling well and ordered oatmeal. It was extremely watery and flavorless. I added about 4 sugar packets but still couldn't eat it.
All in all, it was a rather disappointing visit. I don't think we'd use another Holiday Inn after this one. We have stayed at many other competitor chains that are in the same price/star range and given what we had ordered. Is that too much to ask?
May 12, 2013
Rated 5.0 out of 5.0 by GtGtGt Great place to stay
Absolutely great! Staff was wonderful upon check in and everything was wonderful.
May 10, 2013
Rated 4.0 out of 5.0 by Pelaro Maybe a little too nice........
An excellent staff, really. However, I really don't need a newspaper left on the floor outside my room, albeit the thought is nice. I certainly will not put it on the table while i eat breakfast, and would much prefer to take on from a rack in the lobby with a simple sign " Free, Take one"
May 8, 2013
Rated 4.0 out of 5.0 by Clysdale Horse show in Columbus
We stayed at this Motel during our stay at the horse show. Made reservations in Feb for what we wanted and needed. Some problems at first getting the room we ask for and also getting a handicapped room.That was in April, that we needed the room for. Motel was very busy that weekend. But did a a room that was close to want we had ordered in February but it wasn't handicapped. We did find it a long walk to get to Lobby and get Breakfast from our rooms. The room was fine, beds were excellent and room was clean. Did find the shower very slippy and only one handle that wasn't good for handicapped, but we managed. Finally got everything we wanted in the room. Staff was very helpful and the food was great. It was a nice motel but not very handicapped except able.
May 4, 2013
Rated 3.0 out of 5.0 by debjoy Great convention rate!
I appreciate the low rate we got for our convention, however, the banquet food entrees were horrible. The room was nice, but the shower smelled horrible, like mildew. I think that the upper part that doesn't snap off needs sprayed with Lysol daily! The whole bathroom smelled each time I went in. The bed was very sloped to the middle.
I appreciated the safe in room.
Poor lighting in bathroom to do makeup.
Food at breakfast on buffet was lukewarm.
May 4, 2013
Rated 5.0 out of 5.0 by Amanda000 Wonderful Staff!
It is always a pleasure holding a conference at this hotel as folks on staff are amazing! Highly recommend for business or personal travel.
May 1, 2013