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Rated 4.0 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 by great service your restaurant servers were so helpful and so attentive July 21, 2014
Rated 3.0 out of 5.0 by Good for short stay I have stayed here many times for business. It is an older hotel but the rooms are very clean. I do not like the inconsistent room selection. I choose the same room type every time I make a reservation and yet sometimes I do not have a refrigerator and rarely do I have a room with a microwave. I was beginning to think they did not have any rooms with both a microwave and refrigerator but recently got one. If staying more than a day or two a room with both is very handy and you just cannot count on that at this location. The fact that the price is about the same as the other hotels and yet this one does not include breakfast is a point against it. The breakfast is good but too expensive for what it is and should be complimentary anyway. July 20, 2014
Rated 5.0 out of 5.0 sleep area was fine, food was not so good if you are looking for a clean place to stay this hotel is for you. if food is a major concern I would stay away from the breakfast. July 15, 2014
Rated 1.0 out of 5.0 by comfortable bed bad service we stayed there for 5 days, a day and a half into it nobody cleaned our room for 40 hours. twice I called the desk and there was no response. all I got was an apology. toilet seat issue: made for a toddler. not made for anyone over a size 2 butt, very very small. I am an elderly gentleman with bad legs, only one elevator 400-500 feet away from my hotel room on the third floor. overall stay was at best average, I will not use holiday inn again, as a member of their priority club, very disappointed in overall quality of the hotel. worst experience I've ever had at a holiday in. July 14, 2014
Rated 2.0 out of 5.0 by Stay Away Old hotel, not adequately updated. Access to rooms is horrible, food overpriced, rooms are uncomfortable, July 13, 2014
Rated 5.0 out of 5.0 by Relaxing trip Enjoyed the stay very much. Beds and service were excellent. rooms were very clean. July 2, 2014
Rated 5.0 out of 5.0 by Spacious room, comfortable beds Don't let first impressions fool you. Despite having a dated exterior, this hotel offers a great stay. Rooms are large, quiet (at least interior facing rooms) and comfortable. Internet and TV worked great. Bathroom was ultra-clean. July 1, 2014
Rated 5.0 out of 5.0 by over all stay Over all it was great. comfortable bed, good room cleaning. and staff were helpful June 30, 2014
Rated 5.0 out of 5.0 by Good place to stay The hotel was clean and comfortable. I was traveling alone and felt very safe. June 30, 2014
Rated 5.0 out of 5.0 by quiet room, sense of privacy, nice service I was able to really relax for the weekend after a long drive. The room was quiet, and my privacy was respected by staff. I needed shampoo, and the staff brought me some right away!!! I liked that! Room service breakfast was brought to me by a friendly, professional staff member. Every amenity was provided, including a whole pot of coffee with plenty of cream and sweetener. A nice surprise were two mints for after the meal. The food was delicious, and I was a happy traveler. I also like receiving the bill in my room, so that I can leave without a trip to the front desk. I thank you for your hospitality. I used to travel with my family and stay @ Holiday Inns and it's still a great place to stay. Thanks so very much!! June 30, 2014
Rated 5.0 out of 5.0 by HolidayInn-FamilyReunion2014 Great staff. It is clear everyone has been trained and embrace customer centered service. Thank you for being responsive to customers!! June 27, 2014
Rated 5.0 out of 5.0 by Pleasant A very courteous staff that looked after our every need AND everyone was SOOOO polite. thank you, June 26, 2014
Rated 5.0 out of 5.0 by Very comfortable beds and pillows Beds very nice only thing I can say bad was a little mildew smell in bathroom. Employees at night were very helpful when we needed food late at night . Matt got us menus and helped us call to get food. So nice of him and he was so friendly. June 26, 2014
Rated 5.0 out of 5.0 by Great staff! Will come again! Nice location and easy in easy out......... can t wait for road construction to be done with ! June 26, 2014
Rated 2.0 out of 5.0 by Needs more elevators The hotel is old and needs more elevators. Depending on your room. you may be forced to carry your luggage up several steps before getting to the elevator. The staff at check-in were disinterested in helping resolve this issue. The parking lot exits were blocked with no explanation forcing guests to go out of their way in order to park. However the staff at breakfast were wonderful and very helpful. The room was clean and everything was in proper working order. June 25, 2014
Rated 4.0 out of 5.0 by Great Service I stayed here for a few days for a work conference. The facility and room are a little older and you can tell where things have been redone/repainted, but overall was still very nice. The front desk staff was very welcoming and friendly. The breakfast had much more variety than I expected and the service during breakfast was excellent. June 25, 2014
Rated 5.0 out of 5.0 by June 2014 Stay Our stay at the Holiday Inn in Worthington was very pleasing, the staff were very friendly and the Connections Cafe was a wonderful place to eat. (The breakfast buffet is the best!) Jamie, the manager there was quite helpful in making sure our stay was comfortable and even made sure we had a accessible room as we had requested. I recommend to anyone traveling to a convention at the Greater Columbus Convention Center as it is right down the road, a bit further than the downtown hotels but by far much more peaceable. June 24, 2014
Rated 3.0 out of 5.0 by would not return poor lay out of hotel very noisy room liked that there were many well light exits plenty of parking spaces June 22, 2014
Rated 1.0 out of 5.0 by when is a reservation not a reservation Showed up after a long day of business travel with a confirmation numbers and was told that other guests who had a reservation for the day before did not leave as were scheduded and they were silve and gold members so they let them stay another night thus voiding my reservation! June 21, 2014
Rated 5.0 out of 5.0 by Past International President of UCT the stay was excellent. the meeting accommodations were good and food excellent./ June 17, 2014
Rated 3.0 out of 5.0 by business stay Hotel needs updating and breakfast was not the quality of most Holiday Inn June 16, 2014
Rated 5.0 out of 5.0 by clean, comfortable and courteous Earlier in the evening I was disappointed with a competing hotel and decided to leave. I came here late in the evening with no reservation and the front desk manager took excellent care of me. June 12, 2014
Rated 4.0 out of 5.0 by comfortable beds great sleep Room was very comfy but a little too chilly. Unfortunately, there was no elevator and being slightly disabled this created a problem. The hall is very long and without an elevator I had to go out of the building and around as I have difficullties with stairs. The staff was very helpful and very pleasant. If I have the opportunity to visit again I will ask for a second level floor ( hotel is a split level) with a single bed. June 11, 2014
Rated 3.0 out of 5.0 by Basic - very basic We were in Columbus for a family wedding and the hotel site was chosen by the bride who lives in Columbus. While the hotel was very affordable and was not filthy the upkeep left a lot to be desired. The room décor was dated and the curtains/bed skirt had seen better days. The room was not dirty but once the furniture, decorations, and walls are beyond their lifespan it is hard to make things look clean and neat regardless of how hard one tries. The hotel really needs to be updated/remodeled but, as I said, it was extremely affordable. Visiting the bar was aggravating; the bartender was more interested in what was happening on the television rather than filling the drink orders and the server took our glasses back for our second order so that "new glasses weren't needed to be used." (Not sure how she kept them all straight!) The Sunday buffet was not worth $10 (hard eggs, stale biscuits, runny sausage gravy); there's a First Watch across the street and for $10 you can get a marvelous breakfast. Again, the upside is that it is extremely affordable. June 11, 2014
Rated 5.0 out of 5.0 Loved it! I had asked for a handicap enabled room. I was extremely pleased with the bathroom!! A small ramp up into the room and a walk-in shower. So very convenient for both me and my husband. We enjoyed the king sized bed as well - neither too hard nor too soft. All of the appliances worked well with a minimum of noise. The restaurant served excellent food - and the wait staff was fun. The only thing I found that needed to be addressed was the lack of Pepsi products. However, as a loyal Holiday Inn customer, I knew the lay of the land and brought my own Pepsi. Overall, a wonderful experience. We will definitely stay there when we go to the Columbus Zoo and Aquarium again. June 8, 2014
Rated 5.0 out of 5.0 by Wonderful accommendations The stay in the hotel was a very pleasant experience and this is the second time I have stayed at this place. Both visit helped make the stress level of my trip less with being in the same hotel as the conference I was attending. Living around 2 hours away from Columbus and needing to attend conferences in a large town as Columbus would be very stressful in driving up that morning and fighting all the traffic to get to a conference. Being able to come up the night before and actually stay at the hotel that is holding the conference was a weight lifted off my shoulders. June 6, 2014
Rated 5.0 out of 5.0 by Wonderful bed The room was great- wonderful pillows and mattress was very comfortable. Came with a small refrigerator and microwave. I just wish they had complimentary breakfast like the Holiday Inn Express. Location is very convenient with a small shopping area with restaurants across the street. June 2, 2014
Rated 4.0 out of 5.0 by Exceptional Staff Staff Makes the Stay; great and reliable service from the entire staff at this location. Thanks. June 2, 2014
Rated 5.0 out of 5.0 by Like staying in an executive suite We were treated like we were important customers the minute we walked in the door. The front desk staff was extremely friendly and eager to answer any questions that we had. I imagine they were pretty stressed since the hotel was full, but they treated us as if we were the most important customers in the world. When we got to the room, we had two queen beds, but they both had 4 pillows each on them (bonus!) and they seemed a lot bigger and were extremely comfortable. I have a lot of trouble falling and staying asleep and not only did I take a nap, I didn't even want to get out of bed the next morning! It actually made me run a little late, so I thought I would at least call the front desk and see if we could get late checkout so we wouldn't be rushed. The woman who answered the phone was very friendly and even called me by name. I asked her about checking out 2 hours later and she said that it wouldn't be a problem at all! It was also nice to have a microwave, a fridge, bath & body works products, a coffee maker and a big TV. I have absolutely no compliants except that we couldn't stay longer! :). Thank you for the great customer service and the wonderful room. We will definitely stay there again, as we come to Columbus frequently. Hold on to your front desk staff, because they are certainly an asset! May 23, 2014
Rated 5.0 out of 5.0 by Great Place to relax We stay at this Hotel whenever we visit my home town and we always know the beds will be more than comfortable!I I love staying here because of the way the staff makes you feel welcome......staff is friendly from the front desk to the restaurant. I would highly recomend staying here! May 22, 2014
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