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Rated 4.2 out of 5 by 220 reviewers.
Rated 1.0 out of 5.0 by 酒店订房经理说每句话结尾惊叹号是他的书写习惯 客观讲,这家酒店的总体服务水平是相当不错的,有些地方甚至超过5星的标准,所以过去6年里,每次去西安都会入住。 但订房部郑经理的服务态度与专业度实在让人忍无可忍,首先,已经入住房间的积分不肯给予客人,其次,不懂得尊重客人,当客户提出他书写信息不必句句子惊叹号结尾时,他竟然回答:不好意思,这是我的习惯!最后,态度蛮横,说“你可以投诉我,没关系”,看来是有恃无恐。 作为在贵店已经入住数年的白金卡客户,我觉得这样水平的“经理”令贵店优质的服务失色不少。如果有必要,我将对IHG这位郑经理作进一步投诉。 May 21, 2015
Rated 4.0 out of 5.0 by 硬件设施好,服务也好 床铺舒适,服务一流,符合星级标准。 周围没有大的购物中心,购物不怎么方便。 去周边自助旅游也相对不怎么方便。 对于白金卡会员,是否能考虑增加免费的早餐呢? May 18, 2015
Rated 4.0 out of 5.0 by Terra Cotta Warrior and Muslim Quarter Run One night touring stay gave us what we wanted--a safe clean night of rest--and for only 10000 points. We received a Platinum upgrade which gave us Executive Lounge access with OK food choices and selections of beer, wine, and gin and vodka. In addition we received complimentary drink coupons--which proved to be unnecessary. The concierge was very helpful in getting us to the South Gate of the Muslim Quarter. The day before we picked up a driver at the airport for 800RMB which made the trip to Xi'an fast and efficient. The guide we used at Xi'an was very helpful and informative apart from setting us up for jade sale opportunities. Great HI staff in a business hotel in SW Xi'an. May 14, 2015
Rated 4.0 out of 5.0 by Staff The staff is better them infrastructure............................................................................. May 13, 2015
Rated 4.0 out of 5.0 by Comfortable beds, sheets, good breakfast -Higher-end beds and sheets. -Breakfast had a wide variety of food, including western food. -Good and strong coffee -Friendly staff who spoke English -Comfortable environment -Good Wifi -A couple of western TV channels (CNN or a movie channel that showed western movies in English) May 7, 2015
Rated 5.0 out of 5.0 by 面���客户服务 酒店总体服务品质优越,能够时刻关怀客户的需求,及时反馈客户关心的问题,比如无线宽带,电视等 由于上午休息,所以打开免骚扰灯期间,酒店服务的确没有骚扰到客户的休息,并且在空闲时间能够及时的打扫卫生 May 6, 2015
Rated 5.0 out of 5.0 by 行政楼层卫生间地面地漏位置较高,积水无法流走 入住体验还不错,唯一美中不足的是,行政楼层,由于浴缸上方的淋浴喷头在使用时水会顺着浴缸和墙的边缘流到卫生间地面,导致地上有积水。可是卫生间的地漏位于整个卫生间最高处,满地都是水,却不能流到地漏中。 May 6, 2015
Rated 4.0 out of 5.0 by 位置优越,服务一流 酒店位置对于商务旅客来说非常好,靠近软件��,拜访客户很方便,不用忍受堵车的痛苦。酒店如假日集团一贯风格,舒适,安全,服务快捷,是商务出行的最佳选择。 May 6, 2015
  • 2015-05-27T12:59:21.427-05:00
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  • loc_en_US, sid_SIAGL, prod, sort_default
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