Rated 4.0 out of 5 by 28
Rated 5.0 out of 5.0 by TeriM40 Spacious room, super comfy beds, great stay!
We stayed for two nights during the state volleyball tournament. It was really nice to have a laundry room on our same floor for late night team uniform washing, and I appreciated the secure, gated parking area. Super comfy beds, very clean and nicely appointed room, nice pool and hot tub, and was great to have the restaurant/bar on site. The front desk staff was also very helpful and friendly; they called up to our room the evening we arrived just to see if there was anything we needed. It was also just about a mile away from the Sun Dome, which was convenient for our several trips to and from. Will definitely stay here again next time.
November 22, 2013
Rated 5.0 out of 5.0 by MoneyBall Spacious, clean room with secure parking
Spacious, clean room with comfortable bed in new facility. Secure parking made the difference for our decision. The only negative was no breakfast included for a fairly high room price.
October 25, 2013
Rated 4.0 out of 5.0 by aghman Wonderful room but loud party in ballroom made it hard to sleep
The room was great, the folks downstairs were super friendly, and once it quieted down in the ballroom, after midnight, I slept really well. However, the party in the ballroom was exceptionally loud; the music was hardly buffered, even on the fourth floor. It made it impossible to sleep until it stopped. Despite all the good things about this hotel, the noise issues make me seriously question whether I'd stay again.
October 16, 2013
Rated 1.0 out of 5.0 by TravelKath Worst Customer Service EVER!
Without a doubt this was the worst hotel experience I've encountered. The woman at the front desk was rude and even went so far as to call my sister a liar when she told her the manager had offered her a special rate. SHE EVEN REFUSED TO HONOR THE RATE WHEN MY SISTER PRODUCED AN EMAIL FROM THE MANAGER. We tried to sit down and have a nice meal but the wait staff and kitchen help seemed totally incompetent and unable to accomodate the simplest requests. Don't waste your money staying at this property. They have no concept of customer service and are rude as all get out.
October 15, 2013
Rated 4.0 out of 5.0 by Scottishborderer Nice place, good value
Overall hotel was very good, clean, comfortable, good facilities and near restaurants.
October 10, 2013
Rated 5.0 out of 5.0 by LittlePete Accomadations
Great room, very clean and very accomodating staff.
October 9, 2013
Rated 2.0 out of 5.0 by Beth77 Expensive and dirty
From arrival to departure this place was a mess. They told me the wrong room at check in, when I went and said my key didn't work they changed the code so I then walked in on another guest. My third trip to the front they finally gavee the right room number.
Our room was barely cleaned, my daughter had eaten crackers on the bed and when we came back and the housekeeping had been there the cracker crumbs were still all over. Later I was looking for my book and looked under the bed, only to find several large croutons. Nobody in our room had had salad all weekend.
You have a kurrig in you room but nothing complimentary in the lobby except for a filthy self serve icecream machine that tastes far from icecream (again my daughter tries it).
Then I get my bill for 500 dollars for 3 nights, only to find out a meal has been charged to our room. 20 minutes waiting and got that off the bill, I was glad to leave.
October 9, 2013
Rated 3.0 out of 5.0 by Kdawg56 Average
We have stayed at many Holiday Inns. We were travelling as a group of 8. We all found the rooms a bit expensive as well as the restaurant / lounge. Travelling in USA breakfasts are usually large and inexpensive, not the case. The staff were nice just not very efficient or quick. The rooms are a nice size if that is a consideration for your stay. If you are looking for basically the same set up with better value pick a HI with the included hot breakfast.
September 5, 2013