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Rated 4.4 out of 5 by 122 reviewers.
Rated 2.0 out of 5.0 by Don't judge a book by its cover The hotel is new and appears to be a great value for the money, unfortunately looks can be deceiving. We ordered the romance package for a wine tasting weekend. When we arrived there was an issue in the hotel with room keys, the maintenance man was very effective when he was called in to fix, but the front desk was not as great about coordinating the situation. I sat in the hallway for approx 30 min before we were able to get in the room. Upon entering I realized my wine and chocolates were not there, I had to call for them and was told the maid messed it up (not so sure). The beds were very comfortable and furnishings were all new, but the walls were paper thin. We could hear every noise all night (we travel a lot and were very much surprised). When you can hear your neighbor use the restroom and it wakes you at night, that's uncomfortable. Breakfast was included in our package and I would compare the food to Denny's, which some people like, but not what I expected for a $15 breakfast. Also, we switched credit cards at check in but they still charged the original card even though the front desk assured us it was changed. Overall, the room served its purpose for our wine weekend but we won't be back. October 16, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable I was very pleased with my one night stay at this Holiday Inn in Yakima. It is a very pretty hotel, clean rooms, friendly staff. I had a few drinks in the bar and a bowl of clam chowder which was yummy. I am a big coffee drinker so I was quite happy to see a Keurig coffee machine in the room. I asked the bartender for a few little containers of coffee creamer and she gladly gave me several little containers of half October 14, 2014
Rated 5.0 out of 5.0 by Nice hotel; friendly staff This was a great place to stay. Hotel was clean, quiet, and comfortable. Staff were friendly and helpful. Would stay here again. Excellent beds and pillows. Quick access to freeway. Easy parking in fenced area. No free breakfast offered, though - not even a discount at the in-house bistro. That would have been nice. October 14, 2014
Rated 5.0 out of 5.0 by Always a comfortable stay My company always stays at the Holiday Inn Yakima anytime we have business in the area. From the ease of check in/out to the service in the dining area. It has always been great. I just wish I could remember to bring my shorts for a swim next time. October 13, 2014
Rated 5.0 out of 5.0 by Great Stay - Family Meal Policy Needs Help! We had a great stay, the staff and rooms were also very nice. We did uncover a bit of a policy communication and training issue when it came to the breakfast room upgrade and kid's meals. It seems everyone had a different interpretation of what the coupons and the policy meant; ranging from it doesn't apply, to the added $15 to the room got one person $5 off one breakfast selection (which wasn't communicated until the next day). After a few discussions with staff and manager, we were well taken care of. But you might want to make sure you all understand the deal up front, until Holiday Inn as a whole improves their policy, training, communication and advertising. Otherwise...we had a very nice adventure and Holiday Inn Yakima WA was a big part of that. October 13, 2014
Rated 5.0 out of 5.0 by Stay in Yakima this is one of the nicer stays! motel is kept very nice. October 12, 2014
Rated 2.0 out of 5.0 by Poor customer service I had three days reserved and had to keep having my key renewed each day as I could not get into the room. The front desk was too busy and needed another person to help as they were short of help etc. The room above me was noisy and kept me awake most of the night. Terrible value for a holiday Inn. October 12, 2014
Rated 5.0 out of 5.0 by Great place! For the past 5 years, I have stayed at this hotel for an annual work conference. It is a convenient location with great rooms and excellent service. I will continue to come back. October 11, 2014
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