Rated 3.7 out of 5 by 169
Rated 5.0 out of 5.0 by BudL Freindly Staff, clean rooms
We were treated like valued customers from the moment we entered the lobby. The hotel is being renovated and the noise was minimal. Tho' our room wasn't one of the updated ones, it was clean and the bed was comfortable. Housekeeping was very helpful as well as Kim at the front desk. I would definitely recommend this hotel and will stay again when in the York area.
October 15, 2014
Rated 4.0 out of 5.0 by WingMann Friendly Staff
Thank you for your hospitality, good sleep and good food.
October 14, 2014
Rated 2.0 out of 5.0 by Eileena Adequate stay - nothing special
Stayed here because of a meeting scheduled at this location. Room was adequate but numerous problems - tv, air, bathroom, noise - in an upgraded suite no less. Hotel feels old - could use some modern touches and upgrades.
October 14, 2014
Rated 4.0 out of 5.0 by mwojo Comfortable stay
My husband and I were attending a wedding. The hotel was having some construction work and the elevator was not working when we arrived. This was was somewhat of an inconvenience for us because of using the steps and having to carry our luggage. The room was clean and comfortable with one exception, there was no window and I did not complain to the front desk knowing they were full due to the number of weddings in the area. I would recommend and stay again at this hotel. But ask about the window.
October 9, 2014
Rated 1.0 out of 5.0 by Waunderlust Do NOT stay here
The absolute worst customer service I have ever experienced. I was told I had a reservation for a room that they don't even offer at the property. We had no warning that window washers were on site and would be looking in our windows as they cleaned them. The elevator was out of service. The bar was closed because their credit card machine was down. Over all bad experience. I understand that this may have been a "one off" experience, but it left a bitter feeling for this hotel chain.
October 8, 2014
Rated 5.0 out of 5.0 by JW JR Excellent customer service from the staff
the staff was very helpful at check in all the way through helping me with copies of some of my reports, etc., until check out
October 6, 2014
Rated 3.0 out of 5.0 by Pepsidog Room & Comfort
When we arrived at the hotel after a long flight, we found that we had been booked into a room on the 2nd floor even though it had been clearly stated that my husband was disabled and needed a ground floor room or one near a lift. My friend who lives in USA booked this hotel for us and although she booked a smoking room she did advise the requirements. At no time was she told that the smoking rooms were on the 2nd floor and that the hotel didnt even have a lift (elevator). ~We would have been happy with a non-smoking room as this is what we are used to here in England and had she been advised at the time of booking that these rooms were on 2nd floor, my friend would have booked us into a no smoking room. It was only through the kindness of a fellow guest giving up his room on the ground floor that we were able to stay for the full periood.
We also had a bad experience with the barmaid who just ignored us when we went into the bar, preferring to spend her time chatting to the young men. The first evening we were served by her, we had not even got our drinks after sitting at the bar for at least 20 mins. We had to ask for the Manager to come and we complained about the service. This continued for the last 2 days of our stay, with the barmaid making us feel so uncomfortable that we left our drinks on the last night.
Had we been staying any longer we would have checked out and gone elsewhere
October 4, 2014
Rated 5.0 out of 5.0 by Poppy B ASA reunion
This location provided to be an ideal place for a bunch of old Veterans to meet.
September 30, 2014