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Rated 3.7 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable We had a great time visiting the area! The hotel was clean and quiet. There was a cat show in the hotel over the weekend we were there and we were never disturbed. The room was spotless and the staff was on point. Thanks! July 26, 2013
Rated 4.0 out of 5.0 by Clean, comfortable and convenient I came for an overnight stay at the hotel for a trip to Hershey Park, PA and then to Towson, MD. About 30-45 min from both (right in the middle). The front desk staff were very helpful, I thought they were excellent. The hotel room was clean. Fine area of town, close to major roadway with all shops and restaurants. Would recommend hotel to anyone in the area. July 23, 2013
Rated 2.0 out of 5.0 by York No elevator. Poor state of repairs. Wouldn't want my family to stay there. July 22, 2013
Rated 2.0 out of 5.0 by A/C units require updating; Housekeeping Services could be improved We visited the area in July and had major difficulties with the A/C unit in our room. We checked in late and all seemed OK the first night. Upon returning to our room the first full day it was apparent the A/C unit could not keep the room comfortable. Also, there were only 3 room towels for a family of 5 staying in the room. Using the pool that day was the only form of relief, however there were NO POOL TOWELS anywhere. We called maintenance that night who changed the louvers and sprayed the coils which afforded no improvement. The second day was worse with the A/C unit barely cycling on and we had NO ROOM TOWELS. Again, we called maintenance. This time the Maintenance Tech. mentioned that we had the oldest A/C unit in the building and that he has not had spare A/Cs for the past two weeks. After speaking with the front desk, who was very apologetic, it was apparent there would be no obvious solution as the hotel was sold out. We cooled off in the indoor pool but decided to end our vacation early and drive the 4.5 hrs home instead of spending another hot night in this hotel. Being an IHG Rewards Club Gold Member, I expected to be better situated within the facilities. July 13, 2013
Rated 5.0 out of 5.0 by Very relaxing and a very helpful staff. The staff was very helpful for our personal needs. We were on vacation and we asked the direction for restaurants and points of interest and were given a list for both. The rooms were very comfortable and relaxing. All in all a very good experience. July 10, 2013
Rated 3.0 out of 5.0 by No elevator What a surprise to find a hotel without an elevator; however, the staff did say they would help us to our room with our luggage. We have become accustomed to having breakfast included, so that was also a disappointment. We experienced a clogged toilet, but again that was fixed by the staff. So all in all not a bad stay, but not the best either. On the plus side it was convenient to restaurants and stores, and the staff was friendly and helpful. June 30, 2013
Rated 5.0 out of 5.0 by excellent stay The staff is always great at this property. I requested a ground floor room and although I was near an entrance the room was quiet. I also love that they are dog friendly! June 28, 2013
Rated 5.0 out of 5.0 by A+++ Staff The entire staff of this Holiday Inn is exceptional. Check in was efficient and friendly. The food in the restaurant was excellent and the server a delight. Everyone went out of his or her way to make our stay a wonderful experience. June 20, 2013
Rated 4.0 out of 5.0 by Love the property, But NO HOTTUB you have a great property. i live in California and travel the west alot, recently the east somewhat. York Excel plant has become one of my locations. after standing all day on a cement floor the best thing I could of asked for was a HOTTUB. you have one and to my dismay it was taped off. I will be back to York many times in the coming future and I will not stay there unless the Hottub is up and RUNNING . . How much can it really be to replace or fix . . . June 14, 2013
Rated 3.0 out of 5.0 by Staff was the best part of the stay Room could of been cleaner-carpet was very dirty. Beds were great, pillows too hard. Beds and bedding were clean. Bathroom always had fresh towels, soap, shampoo, etc. June 13, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable, Super Friendly staff Overlooking the pool was very nice. The room was very clean. Everything worked in the unit. Every request was taking care of right away. Everyone always spoke and said hello, every time we passed them in the halls. June 7, 2013
Rated 5.0 out of 5.0 by Stay here every year and Megan and Crew are the Best! We stay here every year and it's nice to see the same faces like Megan every year! Would rate Food and Beverage and Able to Relax from Good to Excellent but all we are able to eat is Breakfast one time out of our stay and we keep so busy each day when we stay here that can't relax that much, but it's still enjoyable. Will see you again next year and would recommend this property! NSRA PJ June 7, 2013
Rated 3.0 out of 5.0 by clean, convenient, comfortable rooms haven't stayed at this location for several years due to the beds being so very old and uncomfortable, this stay was great, comfortable firm bed - room was very nice, clean and smelled good. The pool is great and it has a very good exercise area. My check in receptionist was great, big smile and I needed toothpaste and bottled water, which she delivered with a cheerful "have a good evening" . The next two nights when I requested water, the ladies were short and no smiles or greeting were offered, they weren't rude but just busy. The maids were very friendly and did a great job restocking my room and straightening up my bed. I will stay here again as long as I can get a downstairs room as I am unable to carry my luggage upstairs anymore May 28, 2013
Rated 3.0 out of 5.0 by Camera was stolen from back pack I stayed here quite a few times for business travel and never had any issues unitl now. When I got back home, I went to get my camera from my computer pack for my daughters graduation and it was gone. I know it was in there before I left and my bag is always carried with me through the airport and not out of my sight. Very disappointed, but the desk staff was awesome. May 18, 2013
Rated 3.0 out of 5.0 by Repeat guest! We've stayed in this hotel for a business convention annually for a number of years, because it is very convenient to the York convention center. The front desk staff are very welcoming and helpful. Rooms around the pool are noisy until the pool closes. The food was better this year. Only negative was housekeeping - when we left the hotel at 10.30 a.m. we took the "Do not disturb" off our door for the room to be cleaned. When we got back from work late that evening, a note had been pushed under the door claiming that housekeeping could not make up the room, and that we had to contact someone by noon for service. Well, when they put that letter under the door there was NO "Do not disturb" sign out there, so thought that was pretty lazy! Disappointing to come back to an unmade room given the expense of the 2 night stay... May 18, 2013
Rated 2.0 out of 5.0 by False advertising My husband and I have a lot of Arthritis and aches and pains. So we choose our hotel by it's pools and Spas. This Holiday Inn in there overview said they had both, We booked our stay. Came in late and tired, but still wanted a warm soak. To our disappointment the pool was locked, and the spa was drained.This was 8 o'clock in the eve. Lots of apologies and decrease in our rate. That's nice, but didn't fix our aches and pains. And NO a bath is not the same. We visit family here once a year. We will not be staying here again. May 12, 2013
Rated 5.0 out of 5.0 by Return Client Many Times Over We have stayed at your property many times as our grandson lives in York and your property is very close to his house. We have never experienced any problems and your staff is great to work with. "PINEAPPLE" May 6, 2013
Rated 4.0 out of 5.0 by Staff provided excellent service; all were very helpful Elevators would be appreciated for the elderly and handicapped. May 4, 2013
Rated 2.0 out of 5.0 by Better than No bed.... I guess I am a frequent traveler and usually always stay at the Holiday Inn chain. I actually grew up in York PA. So I know this hotel is kind of old. But it was pretty depressing. The bartender had the personality of a box of nickels. The worst part was the beds. The we so sloped in the middle that my wife and I had to put extra pillows under our backs to try to remain level! Not too sure I would stay here again. May 3, 2013
Rated 3.0 out of 5.0 by My Stay was interesting. Our room was located on the ground floor in the middle of the hotel. The room was clean, though not sure what those red stains were on the carpet. The bathroom was clean but had no exhaust vent so the room steamed up and we had the ac on high to clear it out(April). The hot tub was closed(huge disappointment). The pool looked amazing but the ac was on high in the room blowing down on the pool...the water was frigid. I could spend only 5 minutes in till I was shivering so much I had to leave. My 17 old nephew stood in the water but never went all the way( He, too, said the water was freeezing). (We both live near the ocean in NE and swim alot so we are used to cold temps but not that cold! The people before us did the same(I had wondered why at the time.) The food was amazing!! Dinner and breakfast!. I think I would stay again for the food. When we left our room at the end of our stay....(it was about 9am) we made separate trips to the car. The final thing left in the room was a large luxurious dog bed 4 inches thick and made of a super soft material. (better than most blankets). I got back to the room to find nothing disturbed but the bed gone. After talking to the front desk, we figured the housekeeping crew had it. Interesting since everything else in the room was not touched( not the bed sheets, the wet towels, nothing.) The front desk said the room gets stripped before cleaning. Huh. Well the misunderstanding is at 9am the cleaning crew starts it rounds, and if your bringing things out to your car in trips be sure to put the sign on your door not to be bothered until your done. By the way the dogs did fine at the place, plenty of grass. May 1, 2013
Rated 5.0 out of 5.0 by breakfast buffet is awesome the place is clean and the staff is very freindly. I am a TCA member and stay there twice a year. April 24, 2013
Rated 4.0 out of 5.0 by Helpful staff The hotel is getting a little long in the tooth, dark and dingy, staff was very helpful though April 24, 2013
Rated 5.0 out of 5.0 by nice place to retreat & refresh in York The hotel has a great courtyard design with indoor pool , a nice restaurant, an inviting lobby, and great coffee available in the lobby all day. If you are in this part of PA it is great choice. April 19, 2013
Rated 2.0 out of 5.0 by You Can Find Something Better (if you can find this place at all) First of all, this place is hard to find. The 2000 Loucks Road address did not appear in my GPS and if you go to the intersection of the two main roads, the motel is not visible nor are there any discernible signs or markings. In fact, it is off the main road, on an unnamed lane hidden in the bushes behind a Wal-mart. The property is tired and my room was not very clean. The bedding was fine, but the drapes, carpet and bathroom tile could have used a good vacuuming and scrubbing. I had a no-smoking room, but the sweet smell of aromatic disinfectant is pervasive. My room was not available for me at 3:30 in the afternoon, so I had to go out for the evening, return and check-in at 11 PM. After some discussion, the clerk agreed to take my credit card so that I would at least have a room to come back to, but would not supply a key until my return. (I guess she was afraid that I might go and assist the staff in preparing the room). The bar was out of Grey Goose vodka, but someone had left an empty Grey Goose bottle on the bar display. The bartender was surprised that it was empty, but remarked that it had probably been left on display because it looks good. (Huh?) All in all, pretty ordinary, and I'm pretty sure I could find a better property elsewhere, particularly for the price they charged. Be back next year for the same event and will find an alternative. April 19, 2013
Rated 4.0 out of 5.0 by pool the indoor pool was very cold....i'm not convinced that it was heated at all........very disappointed that the hot tub is no longer there....... April 8, 2013
Rated 5.0 out of 5.0 by Excellent place to stay Stayed 2 night and couldn't have been happier. The staff was FABULOUS. Very clean. would stay there again and again. March 28, 2013
Rated 5.0 out of 5.0 by Great Hotel The staff was great ! The rooms were clean and fresh ! Breakfast was good. March 12, 2013
Rated 5.0 out of 5.0 by Last minute planning We stopped at this hotel during our voyage back to Maine from our family vacation in Florida. It was a last minute decision but it was well worth it as the boys enjoyed the indoor pool and got rid of a lot of energy from the long drive. It was refreshing and relaxing. The hotel had a restaurant but we had already eaten at a local Chilli's before arriving. Plenty of other places nearby too. February 28, 2013
Rated 5.0 out of 5.0 by Best in town Excellent supporting staff from the front desk to the GM to house keeping.........recommend to all my out of town guests. February 27, 2013
Rated 5.0 out of 5.0 by Great breakfast Room was clean, staff was friendly even though we arrived very late. February 25, 2013
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