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Rated 4.4 out of 5 by 374 reviewers.
Rated 5.0 out of 5.0 by Thanks again! Our second use of this property in the space of a month and on both occasions the high standards and staff helpfulness and friendliness were way up there at the top of the scale. On this occasion we had time to sample the bar meal service where quality and staff helpfulness were as good as the high standards always in evidence at the breakfast buffet. Many thanks to all involved. November 23, 2014
Rated 4.0 out of 5.0 by First impressions don't count Upon arriving at the hotel the outside appears very dated and a little drab. First thoughts were where have we come to however entering is like entering a different world. Pleasant interior, staff very friendly and attentive, room comfortable and good breakfast November 20, 2014
Rated 4.0 out of 5.0 by Great place to stay for York Reasonably priced, not far from York centre so quieter. Friendly staff and clean rooms with everything you'd need - even an iron and proper ironing board! November 20, 2014
Rated 5.0 out of 5.0 by Great service Staff were absolutely excellent, especially Riyaza who looked after us in the restaurant. They made us feel very welcome and were very helpful in all respects. November 20, 2014
Rated 3.0 out of 5.0 by Disappointed We booked 3 weeks in advance and had what we thought was a very good deal. We also upgraded for £15 per night. We were very disappointed with the upgrade room we were given. The bathroom is just too small. We found it very uncomfortable. If we had known how small this bathroom was we would never have upgraded. The drinks were very expensive. There is an excellent pub/restaurant across the road which serves very good food at reasonable prices. A lot of your guests seem to go there. The atmosphere is also much better. This is our second visit to this hotel. We thought it was very good first time but we're disappointed on this visit. November 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed Staying in your hotel is nice experience for me. I will recommend your hotel to my friends. November 17, 2014
Rated 3.0 out of 5.0 by Nice and clean Nice comfortable place to stay, only downside is the menu could get repetitive after a couple of weeks. More specials are needed to vary the menu. November 17, 2014
Rated 5.0 out of 5.0 by Excellence with a capital "E" A brilliant place to stay, staff were brilliant as was everything else to do with the hotel. It was also a privilege to join all the staff in the lounge on Remembrance Day and observe the 2 minute silence with them all. We would definitely recommend this hotel and staff to everyone and not forgetting York itself. November 15, 2014
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